NEC Xen Topaz Features And Specifications Manual page 138

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the group until the caller selects simultaneous ring mode). The automatic/manual
option is selected by Program 16-01-05. To select manual mode the user must either
dial the service code 780 (set by Program 11-12-09) or the single digit service code set
by Program 11-16-10.
Note, when automatic is selected the operation of Program 16-01-10 is effected. Calls
to the pilot number will not receive ringback tone if all members are busy, they will
receive busy tone and will not wait for a member to become free.
Recall Restriction
Calls transferred to the pilot number that do not get answered will recall at the
extension that transferred the call. The transfer recall can be restricted (turned off) by
Program 16-01-07. When the transfer recall is restricted the transferred call will ring the
group until it is answered or the caller clears down.
Maximum Queuing Limit
The quantity of ISDN DDI trunk calls queuing at a busy Department Group can be
limited when all members of the group are busy. When the queue limit is reached
further calls will receive busy indication. The number of calls in the queue can be set by
Program 16-01-08.
If the queue limit is set to 0 then no ISDN DDI calls will be queued.
Note that the queue limit will be ignored if enhanced hunting is set in Program 16-01-10
or you have enabled Busy step on for the DDI in Program 22-11-04.
No Answer Step On Time
An un-answered call ringing at a member of a department group will step on to the next
available member after a preset time, set by Program 16-01-09. If the timer is set to 0
the step on will be disabled.
Enhanced Hunting
Department Calling is enhanced with expanded hunting capabilities. Hunting sets the
conditions under which calls to a Department Group pilot number will cycle through the
members of the group. The hunting choices are:
Chapter 4 - 130
• Normal Hunting (Program 16-01-10 = 0)
A call to the pilot number will hunt past a busy group member to the first
available extension.The call will continue to ring the extension until it is
answered or the calling party hangs up, it will also step on to the next avail-
able member after the No Answer Step On Time, timer 16-01-09. Calls to the
group when all members are busy will receive busy tone.
• Busy (Program 16-01-10 = 1)
A call to the pilot number will ring the first idle member of a Department
group, following the priority or circular routing. The call will continue to ring
the extension until it is answered or the calling party hangs up, it will not step
on to the next available member. If the Department Group has Priority Rout-
ing enabled, and the highest priority member is busy, the call will step on to
the next available member. Calls to the group when all members are busy
will receive ring back tone and wait for a member to become free.
• No Answer (Program 16-01-10 = 2)
A call to the pilot number will ring the first idle member of a Department
group, following the priority or circular routing. The call will continue to ring
the extension until it is answered or the calling party hangs up, it will also
XEN Topaz
Features