Night Service - NEC Xen Topaz Features And Specifications Manual

NEC Business Solutions Ltd

Night Service

• Description
Night Service lets system users activate one of the Night Service modes. Night Service
redirects calls to their night mode destination, as determined by Assigned and
Universal Night Answer programming. The system allows Night Service to be enabled
for each Night Service group (1-4), allowing each group to determine when their calls
should switch modes. A user typically activates Night Service after normal working
hours, when most employees are unavailable to answer calls. The system also
provides external contacts to enable Night Service.
There are eight Night Service modes:
Assigned Night Answer (ANA)
With Assigned Night Answer, Night Service has calls ring extensions directly. Assigned
Night Answer provides an answering point for Night Service calls. For certain
applications, this may be more appropriate than Universal Night Answer. For example,
you could program trunks to ring the security station telephone during off hours.
Universal Night Answer (UNA)
Universal Night Answer makes incoming calls ring over the External Paging speakers.
With UNA, an employee can go to a telephone and press the flashing line key or use
"Universal Answer" to pick up the call. For more on setting up Universal Answer, turn to
the "Central Office Calls, Answering" feature.
You may also be able to use Transfer to UNA. An extension user can Transfer their call
to UNA (i.e., External Paging at night). Once transferred, the call will ring the External
Paging speakers like any other UNA call and can be picked up at any extension. You
can also set up Transfer to UNA through the VRS. This lets outside callers, answered
by the VRS, dial a code to have their call ring External Paging.
Automatic Night Service
The system will allow or deny Automatic Night Service based on the extension's class
of service programming. If allowed, the calls will then route according to the service
patterns programmed.
Conditions
Chapter 4 - 242
•
Day 1 / Day 2 Modes - for normal working hours
•
Night 1 / Night 2 Modes - after hours (usually evening)
•
Midnight 1 / Midnight 2 Modes - late at night to early in the morning
•
Rest 1 / Rest 2 Modes - interval usually used for lunch
A. The following programs are affected by Night Mode:
15-06 22-05
15-09 22-07
15-11 22-08
20-06 22-12
21-02 22-13
21-04 23-03
25-04 34-02
25-05 34-03
25-08 34-04
25-09
25-10
25-11
XEN Topaz
Features