MultiTrode MultiSmart Installation & Operation Manual page 3

Pump station manager & rtu
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MultiSmart Installation & Operation Manual
commissioning and operation of MultiTrode MultiSmart Pump Controller / RTU and Reservoir Monitor.
This document is proprietary to MultiTrode Pty Ltd (the company) and for sole use within the
company notwithstanding that this document may from time to time be made available to the
company's subcontractors, suppliers, customers and others for purposes associated with
manufacturing and other processes as authorised on an individual basis by MultiTrode Pty Ltd
or their representative.
parties, its contents shall not be transcribed, copied, relayed, or divulged to any other party
whatsoever and after satisfying the requirements for which the document was originally issued
to any external party shall be either returned to the company, or destroyed as required by the
company's document control procedure and as attested to by the recipient at the time of taking
possession of the document. MultiTrode Pty Ltd shall not be held liable in any way whatsoever
for any act or omission, either direct or consequential, arising from the use of the information
contained herein.
MULTITRODE is a registered trade mark of MultitrodeMultiTrode Pty Ltd in Australia and many countries worldwide. PUMPVIEW and
MULTISMART are trade markstrademarks of MultiTrode Pty Ltd and pending Australian trade mark registration.
Registration is pending for the MultiSmart Pump Controller and RTU Remote and Base Modules. Patent Pending in Australia. © 2008
2009 MultiTrode Pty Ltd. This publication is protected by copyright. No part of this publication may be reproduced by any process,
electronic or otherwise, without the express written permission of MultiTrode Pty Limited.
MultiSmart_IO_Manual_A4_v2-22_R15.doc
This Manual is the support documentation for the installation,
This manual is used for v2.2.2 of the MultiSmart pump controller
In such cases where the document has been issued to external
Revision 15
8 October 2009
NOTICE
Australian Design
Page 3 of 201

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Questions and answers

Tommy R Gardner
March 3, 2025

I have four pumps connected to my multi smart. One jockey and three that rotate with the jockey as needed. My problem is that the jockey pump always shows its running even when it isn't running. the other pumps show actuate run times and starts. only the main pump shows continuous run even when it is turned off. I was wondering if there any advice I could be given to resolve this issue.

1 comments:
Mr. Anderson
March 3, 2025

The MultiTrode MultiSmart may show the jockey pump as continuously running even when it is turned off due to the "External Run" status. This occurs if the pump is started by an external control method, such as a manual override switch, where the contactor remains closed but no run command was sent by the controller. As a result, the system continues updating run time statistics and generating relevant faults or warnings. Checking for an external control signal or a stuck contactor may help resolve the issue.

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