Do you have a question about the MultiSmart and is the answer not in the manual?
Questions and answers
Tommy R Gardner
March 3, 2025
I have four pumps connected to my multi smart. One jockey and three that rotate with the jockey as needed. My problem is that the jockey pump always shows its running even when it isn't running. the other pumps show actuate run times and starts. only the main pump shows continuous run even when it is turned off. I was wondering if there any advice I could be given to resolve this issue.
1 comments:
Mr. Anderson
March 3, 2025
The MultiTrode MultiSmart may show the jockey pump as continuously running even when it is turned off due to the "External Run" status. This occurs if the pump is started by an external control method, such as a manual override switch, where the contactor remains closed but no run command was sent by the controller. As a result, the system continues updating run time statistics and generating relevant faults or warnings. Checking for an external control signal or a stuck contactor may help resolve the issue.
1.1 Information to User Read through this manual to obtain a good working knowledge in order to get maximum performance from the MultiSmart for your application. After reading, place the manual in a safe place for future reference. 1.2 Documentation Standards DANGER: THIS SYMBOL IS USED WHERE NON-COMPLIANCE COULD RESULT IN INJURY OR DEATH.
The delay between any two pumps starting. InterPump Stop Delay The delay between any two pumps stopping. MultiTrode manufactures a range of conductive level sensors. They have many advantages over traditional devices such as ball floats. Advantages include: Probe resistance to fatty deposit build-up, tangle-free and an adjustable sensitivity to liquid to prevent false readings.
MultiSmart Installation & Operation Manual Major New Features & Enhancements in Recent Firmware Releases 3.1 Version 2.2.1 3.1.1 Screen Changes VFD settings now accessed via one screen • Communications port status added to Protocol screen • 3.1.2 New Features A Security key is now supported (based on the ‘Dallas Key’).
Users simply configure the parameters, rather than program the unit. This reduces engineering cost and greatly increases reliability. The MultiSmart pump station manager has the option of an IEC 61131-3 PLC programming language so that additional functionality can be added by the user if required.
MultiSmart Installation & Operation Manual 4.2 Intuitive Operator Interface The MultiSmart has screens which have been designed for operators of pump stations. The operator can see at a glance: Level • Pump mode • Pump availability • Detailed fault information •...
The Setup Wizard takes into account the MultiTrode probe or other level devices, fill or empty applications, number of pumps, number of wells, station power supply, type of pump sensors and DNP communication settings.
MultiSmart Installation & Operation Manual Operator Interface The MultiSmart pump station manager has an easy to use interface featuring a large graphical LCD display A large amount of critical information is displayed on the main screen making it simple for an operator to determine the current status at a glance.
5.4 Using the Interface 5.4.1 Main Status Screen Pressing the Home button turns on the LCD backlight and also returns the MultiSmart display to the main status screen. The following screen displays the current status of all pumps connected to the MultiSmart. –...
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External Run is displayed. The MultiSmart continues to update the pump run time statistics and other relevant historical data, in addition the relevant faults and warnings are generated.
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MultiSmart Installation & Operation Manual 5.4.1.5 Softkeys The buttons at the bottom of the screen are used to access the following areas: Settings - used to configure the MultiSmart pump station manager • Info: displays full station and pump information •...
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MultiSmart Installation & Operation Manual From this screen the operator can reset the fault if the fault condition is no longer present. If the fault is still present, the Reset Fault button does not appear. A Mute Fault button appears for faults that can be muted. It is used to stop sirens or flashing lights that may have been activated by the fault.
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Figure 7 – Information Screen 1 of 2 Pressing More displays the second screen which includes the Version button which gives details on the firmware version installed on the unit. Note that free upgrades of firmware are available from the MultiTrode website.
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MultiSmart Installation & Operation Manual Figure 8 – Information Screen 2 of 2 5.4.3.1 Power & Efficiency This screen shows the value of power factor and efficiency of the pumps. Efficiency, energy and apparent energy of the present day, yesterday, this week, last week, this month, last month and their total are displayed on this screen.
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MultiSmart Installation & Operation Manual Figure 10 – I/O Information Screen To determine the configuration and current state of the digital inputs, navigate to the I/O Information: Digital Inputs screen. The current state of a digital input is displayed on the top line; “Value”.
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MultiSmart Installation & Operation Manual 5.4.3.3 Flow The station inflow rate, pump outflow rate, volume pumped during a range of intervals, number of overflows, last over flow time, last overflow duration, duration to overflow and total overflow volume can be seen in this screen.
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3 hours since both the pumps were running together for an hour. For the Generator Run Time statistics to be calculated; a digital input must be wired into the MultiSmart and configured as the Generator Running fault.
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MultiSmart Installation & Operation Manual (c) Fault Statistics Navigated to: Figure 16 – Fault Statistics Displays the total faults that occurred, today, yesterday, this week and last week for each pump and the station. (d) Insulation Resistancezz Navigated to: Figure 17 – Insulation Resistance The insulation resistance test can be triggered from this screen.
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5.4.3.6 Browse Database The Browse Database menu options lists all nodes within the real-time database in the MultiSmart. The tags are categorized and grouped into nodes as illustrated below. Each node can contain a list of tags as well as a number of child nodes. This screen allows for the selection & display of the real-time value of a tag.
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MultiSmart Installation & Operation Manual 5.4.3.7 Version Information The hardware and software versions and the MultiSmart serial number are displayed in this screen. This information may be required if MultiSmart technical support is requested. (The MultiSmart firmware version is listed beside the Build Version).
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5.4.4 Settings Screen Changes to the operation of the MultiSmart unit can be done by accessing this menu. Most of the general pump station requirements can be configured from the sub sections under Settings. However a wide range of advanced configuration options are also available which could be accessed and configured through the Advanced button in the Settings menu.
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MultiSmart Installation & Operation Manual Some of the settings require a reboot of the MultiSmart unit for it to come into effect after the change, where as a few others come into effect as soon as the changes are saved. If a restart is required MultiSmart prompts the user with three options, Restart Now, Restart Later and Continue as shown in the figure below.
Part 2 – Installation & Commissioning Mounting Instructions The MultiSmart pump station manager is mounted on a standard DIN rail on a panel inside an enclosure. The operator interface is usually mounted on the (dead) front door of the enclosure The two units are connected together with the cable supplied.
The interface and pump station manager are connected together with a supplied cable. Connect one end into the RJ45 socket on the back of the interface. Connect the other end into the RJ45 socket marked DISPLAY on the MultiSmart CPU Board. Figure 27 – Connecting the display interface Page 30 of 201 MultiSmart_IO_Manual_A4_v2-22_R15.doc...
MultiSmart Installation & Operation Manual MultiSmart Boards The MultiSmart pump station manager has up to four boards plugged into it depending on the application. The most common configuration is shown below. Pump Control I/O Board (3PC) - The pump control board monitors the single or 3-phase supply and provides digital and analog I/O.
MultiSmart Installation & Operation Manual 7.1 Power Supply The MultiSmart pump station manager runs from an external 12 – 24 VDC (+/- 5%) power supply. This external DC supply is connected to the DSP board as shown below: Figure 29 – Power Supply 7.1.1...
MultiSmart Installation & Operation Manual 7.2 Default Wiring Setup for Pump Control Board While many different configurations of the MultiSmart are possible, four common configurations are illustrated in this section.. These default configurations can be applied by completing the Setup Wizard in the Settings menu.
If the contactor auxiliary is wired in, the pump status is displayed differently for when a pump is called to run. The contactor auxiliary is used to provide feedback to the MultiSmart as to when the contactor is closed and the pump is actually running.
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These three inputs can be used with Flygt CLS (Capacitive Leakage Sensors) DI 1 Fail-Safe probe input. • Used to connect the failsafe sensor wire from a Multitrode Failsafe probe. All the above inputs can be used as general purpose digital inputs. Page 38 of 201...
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An example of how to wire a 10 sensor probe using 10 and 12 core cables is shown below. If no Failsafe sensor is present, connect the 10 sensors from DI 2 to DI 11 (this matches the MultiSmart default configuration). DI 1 can be used for any other general digital input.
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However, for a system which has less than 3-pumps, only the relevant digital outputs are configured, e.g. for 2-pumps DO3 is not configured. NOTE: MultiTrode recommends that snubbers are fitted to the contactor coils the digital outputs are driving. NOTE: Muitiple sources can be assigned to a digital output with the option of AND, OR and XOR operations performed on the sources.
The pump control I/O board has one analog output (non-isolated) which produces a 4-20mA output signal. This output can be used to transmit the water level (or reflect the value in any AIN on the MultiSmart unit) or to control a Variable Frequency/Speed Drive, i.e. VFD. (VFD functionality is an optional feature which needs to be ordered if required.
PCB400001 r01 The MultiSmart serial ports use the standard RS232 pin outs as tabled below. When connecting to say a laptop, a cross over cable is required – as a minimum RX, TX and GND are required. Name...
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MultiSmart Installation & Operation Manual NOTE: Unless the MultiSmart is configured in a specific way, the Battery Level terminal will only measure the battery charger voltage – not the actual battery voltage. 7.5.2 DSP Status LEDs There are four DSP status LEDs labelled COP, Power, Offline and Fault.
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MultiSmart Installation & Operation Manual 7.5.3 Add PSU & Battery Backup 7.5.3.1 Connections to the Power Supply The figure below illustrates the connections to the Mean Well power supply, model AD-155A, (Part No. PSU- BATT-02.). Figure 47 – Power Supply Terminal Block Connections 7.5.3.2...
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7.5.4 CAN Bus I/O Expansion MultiSmart I/O expansion units are connected to the main MultiSmart unit using the CAN Bus network. The CAN Bus can not be used for other external devices. Third party external I/O modules are connected through the Ethernet port (See Section 14.7). With custom engineering, any I/O module that supports DNP3 or Modbus communications can be interfaced to the MultiSmart.
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CAN Cable Figure 49 – Connecting Expanded I/O NOTE: The CAN Bus Termination is set to ON for standalone MultiSmart units. Termination is only set to ON when this device is the LAST device on the CAN Bus network. Master Unit...
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MultiSmart Installation & Operation Manual Figure 54 – CAN Bus Cable Connection Wiring MultiSmart_IO_Manual_A4_v2-22_R15.doc Page 47 of 201...
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MultiSmart Installation & Operation Manual 7.5.4.2 CAN Status LEDs Consists of 4 LEDs labelled; Offline, Error, TX and RX. Figure 55 – CAN Bus Status LEDs (a) Offline (Correct State: Off) Off: The CAN Bus sub-system is in Operation mode.
The MultiSmart can be set with two thresholds for the Insulation Resistance Test, one for a warning message, the second for a fault message. The default setting of the IRT warning does not stop the pump whereas the IRT fault message does stop the pump.
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Shielded twisted pair cable is recommended between the CTs and MultiSmart The shield ground can be connected at either the MultiSmart end or at both, the MultiSmart and the CT, depending on the predominate interference – electrical or magnetic.
Antennas are unlikely to function if they are directed horizontally. Ensure the cable is not kinked or bent tighter than a 25mm (1") radius. Using the RS232 cable provided, connect the modem to the MultiSmart unit on serial 3 (as shown in Figure 60.) Do not connect power to the modem unless an antenna is connected.
From firmware version 1.4 onwards the original pppm module was replaced by pppm2. If you purchased your MultiSmart prior to the v1.4 release you can contact MultiTrode for a free enable code upgrade from pppm to pppm2 for improved modem and cellular handling.
8.3 Configuring PumpView for an Ethernet Cellular Router The following setup is typically completed prior to shipment but circumstances may arise when this procedure must be performed on-site. A Cellular Router is connected to the Ethernet port on the MultiSmart via a crossover cable.
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The subnet mask must allow for communications to the router. The MultiSmart must be on the same subnet as the router. If the router’s IP address is A.B.C.D with a subnet mask of 255.255.255.0 then the MultiSmart must have an IP address of A.B.C.x where x is unique on the subnet. For example, if the router’s IP address is 192.168.3.240 then MultiSmart IP address would be 192.168.3.x.
When a pump station manager is selected this also establishes one of the standard I/O connection diagrams (see Section 7.2 to Section 7.2.4). The MultiSmart pump station manager establishes 1 of 4 standard connection diagrams depending on whether the configuration is: 2 pumps with a MultiTrode Probe / Duo probe •...
MultiSmart Installation & Operation Manual 9.1 Setup Wizard Flow Diagrams The following diagrams outline the steps taken to complete the Setup Wizard. 9.1.1 Wizard Start Setup Wizard Important Note for User Cancel Return to Settings Screen Displayed on Screen Next...
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MultiSmart Installation & Operation Manual 9.1.2 Pump Station Setup Select Pump Station Mode: Empty / Fill ? Choose Measurement Units: Imperial / Metric Select the Number of MultiSmart Units in the Pump Station Select the Type of Board Installed in Unit 1:...
MultiSmart Installation & Operation Manual 9.1.4 RTU Setup Select the no. of MultiSmart units in the Pump Station Select the type of Board installed in Unit 1: 3PC/3MP/None DNP3 address setup Check setup summary Yes / No New settings applied Return to “select station type”...
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Configuring the Type of Board Located in the Bottom Slot There are four board slots in a MultiSmart unit. By setting what type of board is located in the bottom slot the setup wizard can determine the correct I/O configuration for the unit.
9.2.11 Choose DNP3 Configuration (Reservoir Setup Only) One of three standard DNP3 configurations must be chosen when setting up the MultiSmart as a Reservoir monitor. The selected configuration sets the method of communications between the reservoir and the remote pump station.
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Choose Restart Now if all the faults have been configured. Choose Continue if a few more configuration changes are to be made or choose Restart Later to continue making further changes without again being prompted for a restart. This last option is displayed as a fault which can only be cleared with a MultiSmart restart.
MultiSmart Installation & Operation Manual The changes ffect until the MultiSmart has been restarted. Figure 74 – Restart Screen 9.4 Level Simulation Mode 9.4.1 Simulating Levels for Safety/Commissioning Purposes The pump station manager can simulate levels for safety or commissioning purposes. This function allows the level to be increased or decreased in 1% steps from the keypad.
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MultiSmart Installation & Operation Manual Press the Level Simulation button • The time remaining starts counting down to zero. When the time runs out the level simulation mode • automatically turns off Press the Home key. • Use the up and down arrows on the keypad to raise or lower the simulated level •...
10.1 MultiSmart Pump Station Manager Overview The MultiSmart Pump Station Manager has a large range of features and functionalities built in, some of which are shown in the figure below. Functionality wise, MultiSmart can be considered as a Pump Controller and an RTU integrated together.
MultiSmart Installation & Operation Manual 10.2 Pump Controller The pump controller module provides all the logic to control and monitor water and sewer pump stations. In conjunction with the LCD module (and the LCD itself), it provides a complete operator interface for control, monitoring and commissioning.
10.3 Reservoir Monitor The MultiSmart can also be configured as a Reservoir Monitor. In this mode there are no pumps to control so all functionality related to pumps and groups are unavailable. All remaining functionality is the same as for the Pump Controller Module.
10.4.3 Pumps & Groups A single MultiSmart unit can support up to 6 pumps (depending on the configuration), which can be assigned to more than one well if required. Multiple groups of pumps are supported. Typical applications for groups are jockey pumps and flood pumps. Within a group, pumps can alternate or be in fixed sequence, and maximum pumps running can be set.
10.5 Energy Monitoring and Motor Protection An optional Energy Monitoring Motor Protection module in conjunction with a Motor Protection card can be supplied with the MultiSmart pump station manager. The module monitors currents and provides protection from: Over and Under Current •...
The diagram below illustrates the extensive communication capabilities of the MultiSmart, even though in practice it is highly unlikely to use all of these in the same installation. MultiSmart can be interfaced with most industry standard equipment and SCADA networks.
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MultiSmart Installation & Operation Manual Figure 79 - MultiSmart Communication Capability Overview MultiSmart_IO_Manual_A4_v2-22_R15.doc Page 71 of 201...
MultiSmart Installation & Operation Manual 11 Security The MultiSmart restricts access to the configuration menus by creating users. Users gain access to the settings menus by either: Entering a 4 digit PIN number when prompted • Activating a digital input (a key switch, for example) •...
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MultiSmart Installation & Operation Manual To edit, add or delete a user press Add/Remove Users The following user settings can be edited: User ID • • User Name • Edit User Details User User ID User Name DonaldF 1234 PaulO...
MultiSmart Installation & Operation Manual To configure security to be activated by a digital input press Security via Digital Input Enable security via DIN by pressing the Toggle button • Select a digital input tag. By default, this is set to DIN 20 on the top board. Any digital tag in the •...
Once you have found the Digital Input (DIN) you are looking for, expand the selection using the button, and scroll down to ValueDigital and press OK. NOTE: The tag browser gives you access to any tag in the MultiSmart unit, including tags generated by the logic engine. 11.2 Security Key Setup...
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– only deleted. Press Save. • 11.2.3 Accessing the MultiSmart with a Security Key The Security key must already be registered by the Administrator (see Section 11.2.2). Press the Settings button to display the ‘Login’ screen •...
This parameter is selected during the Setup Wizard, as described in Section 9. 12.2 Default Pump and Alarm Setpoints The MultiSmart pump station manager has an activation and deactivation setpoint for each pump, and four independent level alarm setpoints; high, high-high, low, low-low, each with their own activation and deactivation points.
12.3 Changing Pump and Alarm Levels Setpoints 12.3.1 Limitations The MultiSmart unit does not allow the user to set invalid activation and deactivation setpoints, for example: When in Empty (Discharge) mode the Lag (Standby) pump cannot be configured to activate or •...
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MultiSmart Installation & Operation Manual 12.3.3 Pump setpoints with two independent wells The Setup Wizard allows the user to create a pump control configuration with more than one well. If “independent wells” is selected, (i.e. no hydraulic connection between the wells), this section explains how to change pump setpoints.
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MultiSmart Installation & Operation Manual Use the arrows to select an alarm • Enter new values using the keypad • Push the Save button to commit the changes • If the settings are invalid an error message is displayed •...
MultiSmart Installation & Operation Manual 12.4 Setting Pump & Alarm Delays Activation delays are used to prevent a pump or alarm from turning on when it reaches its activation level until the activation delay has expired. Deactivation delays do the same for turning off an alarm or pump. The unit also contains inter-pump delays to prevent two pumps starting or stopping within a predefined period of time.
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MultiSmart Installation & Operation Manual 12.4.3 Activation & Deactivation delays for level alarms Each of the four level alarms have an activation delay (5s default) and a deactivation delay (10s default). High-High Level • High Level • Low Level •...
10 runs (this frequency can be changed in the MultiSmart advanced mode). For the efficiency mode to be active the pumps have to run at least 10 cycles and the power efficiency data must be available for calculations.
MultiSmart Installation & Operation Manual To make changes to pump groups and alternation schemes, go into the Alternation and Grouping setup. Alternation & Grouping Pump Alternation No. of Groups : 2 Change how pumps alternate Group 1 Alt : Alternation (Std)
MultiSmart Installation & Operation Manual 13.2 Moving Pumps Between Groups, or Changing the Order of Pumps To move pumps between groups or to change the order of pumps (when they are in Fixed sequence), press the Assign Pumps button. Figure 95 - Moving pumps between Groups and changing the order of pumps Select a pump using the Select arrows &...
MultiSmart Installation & Operation Manual 13.3.1 Maximum Groups Running Maximum Groups Running can be used to control the number of groups running when there is more than one group (default is 1, i.e. only pumps in the same group can run).
MultiSmart Installation & Operation Manual 14 Configuring I/O, Fault & Level Devices The MultiSmart unit can interface directly to a wide range of Input/Output, Fault and Level devices. Connection diagrams for these are described in Section 7.2. This section describes how to configure these devices on the pump station manager itself.
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MultiSmart Installation & Operation Manual Pump 1 CLS Pump 1 FLS TopBoard DIN 12 Pump 1 Seal Fault Pump 1 Thermal Overload TopBoard DIN 14 Pump 1 Motor Overtemp Pump 1 CB Off/Trip TopBoard DIN 13 Pump 1 Contactor Auxiliary...
MultiSmart Installation & Operation Manual 14.3 Unassigning Fault Inputs Pump 1 CLS Pump 1 FLS TopBoard DIN 12 Pump 1 Seal Fault Pump 1 Thermal Overload TopBoard DIN 14 Pump 1 Motor Overtemp Pump 1 CB Off/Trip TopBoard DIN 13...
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Table 8 – Advanced Digital Input Options NOTE: When a MultiTrode conductive probe is used, the sensitivity settings above for DINs are not used. Instead the overall setting for the probe is independently used. See Section 14.8.6 for more detail.
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MultiSmart Installation & Operation Manual Digital Input configuration - for reference only: Type of Input Mode Typical Sensitivity or Range Invert? Conductive Probe 20,000Ω Seal Sensor (conductive) 40,000Ω Flygt CLS Seal >4kΩ, Thermal <1kΩ PTC Thermistor 3,000Ω Flygt FLS Seal >4kΩ, Thermal <545Ω...
MultiSmart Installation & Operation Manual 14.5 Configuring Analog Inputs Navigate to the Analog Inputs screen, select an input and press the General button. Analog Inputs Input Analog Input Assigned Top Board AIN 01 AIN.01 Top Board AIN 02 AIN.02 This screen is for display only. To edit, select General.
Table 11 – Advanced Analog Input Options 14.7 External Digital & Analog Modules If an I/O unit has Modbus or DNP3 capabilities, then a MultiSmart unit can be configured to communicate to the device. The configuration will usually require custom engineering, increasing the effort required for integration.
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The first step to setting up communications to an external IO block is to create a new Modbus master. In order to do this, the MultiSmart unit must have Modbus Master enabled. The slave profile for the external IO unit that communicates over the Ethernet port must be created under this Master.
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14.7.2 Configuring the Communication If the Ethernet point in the MultiSmart is available for interfacing and only one ADAM/ACROMAG unit is required to be connected then the connection can be established by using a single shielded RJ45 cross over cable.
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The MultiSmart now needs to be reconfigured to communicate to this device. Check the IP address of the MultiSmart, modify if it does not match with that of the ADAM unit. To verify or to change the IP address of the MultiSmart browse to: If the ADAM unit is directly connected to the MultiSmart using a cross over cable, set the MultiSmart IP Address to 10.0.0.2.
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The default IP address of the ACROMAG unit is 128.1.1.100 unless it is specified and purchased from MultiTrode. Check the IP address of the MultiSmart and modify it if it does not match with that of the ACROMAG unit. To verify or change the IP address of the MultiSmart, browse to: If the ACROMAG unit is directly connected to the MultiSmart using a cross over cable, set the MultiSmart IP address to 128.1.1.101.
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2 seconds. To view the values read by the MultiSmart, press the Back button, select the Modbus Master Values button, and then select one of the point classes. All the points values read from the I/O device are displayed and are dynamically updated as new values are read.
MultiSmart Installation & Operation Manual 14.8 Configuring Level Devices Navigate to the Level Devices screen. From this menu the primary and backup level devices can be assigned or unassigned. Figure 105 – Level Devices Screen From this screen the following can be configured: level units (in, ft, m, % or custom) •...
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Level Devices section mentioned above, an offset around a particular datum point can be specified - this value is to be added to the MultiSmart level input. These scaled set points can be verified using the DNP or MODBUS points list.
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14.8.3 Single-Sensor Mode The MultiSmart can be configured with less than 10 level sensors – this is called Single Sensor Mode. Single or three sensor MultiTrode probes or Ball floats may be used. To configure the MultiSmart for Single Sensor Mode.
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DuoProbe Level Sensor Configuration Similar to the normal MultiTrode probe, a DuoProbe is comprised of ten (10) conductive sensors, with the addition of a pressure transducer located at the end of the probe. (As for the standard probe, more than one DuoProbe can be configured for a system, e.g.
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To configure the DuoProbe, navigate to: A simple wiring diagram for the DuoProbe interfacing with the MultiSmart is shown below. The negative terminal of the analog input (AIN 1-) must be connected to a ground such as the GND on the DSP board or the negative input on the analog output (AOUT 1-) as illustrated below.
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The Sensors button allows the digital inputs to be reconfigured – this is not necessary if the defaults are used on DuoProbe 1 (Dins 2 to 11). NOTE: If the standard MultiSmart wiring diagram is followed for the DuoProbe interfacing there is no need to change the default digital inputs (Din 2 to 11). However if a 2...
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In the Level Devices section mentioned above you can specify an offset around a particular datum point which is to be added to the MultiSmart level input. These scaled set points can be verified using the DNP or MODBUS points list.
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Backup Level Devices & Failover The MultiSmart can accept two level devices monitoring the same well - a primary and a backup level device (Section 14.8). Typically the primary level device is an analog device (4-20mA) and the backup or secondary level device is a MultiTrode probe.
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Range Backup value = 95%. If the primary level device is reading less than 80% while the backup level device is reading greater than 95%, a Well 1 Primary Level High Range fault is triggered (after the High Range Delay has expired). The MultiSmart switches over to the backup level device as the source of level information.
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Configuring Remote and Local Level MultiSmart can be configured to switch to the local level if the remote level times out. To set this up navigate Configure the primary device to use the remote level and configure the backup device to the appropriate source (e.g.
To configure the fault options, navigate to the Faults screen, select a fault type then press the Configure button. MultiSmart comes with a large number of pre-configured faults. Any fault can be assigned to a particular context as well (Refer to Section 14.9.3).
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MultiSmart Installation & Operation Manual Enter your own Configure Fault Select description for the fault if required. Fault Name Pump 1 Thermal Overload Pump 1 Thermal Overload Description Pump 1 Thermal Overload Act Delay (sec) 1.000 1.000 Deact Delay (sec) 1.000...
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MultiSmart Installation & Operation Manual 14.9.1 Delay Fail (No Flow) Fault Setup A predefined fault called Pump n Delay Fail fault is available that monitors a digital input and only faults if the input does not change state after preset time expires after a pump starts. It is typically used as a "No Flow"...
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MultiSmart Installation & Operation Manual The same parameters are present for General faults as for the predefined faults. So a General fault can be created to stop one or more pumps, fault acknowledgement can be set to auto or manual and activation delay set, to name a few of the options.
Rest All Faults Trigger A ResetAllFaults tag is present in the MultiSmart which can be assigned to a digital input, DNP or Modbus digital control point. It is used to reset faults that require a reset or an acknowledgement. The tag needs to be set to 1 to reset.
14.11 Configuring Digital Outputs Digital outputs can be sourced from a wide variety of events occurring in the MultiSmart. They can be used to activate external alarms, control pumps, send signals to SCADA systems and connect to other external logic (PLCs, relays, etc).
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MultiSmart Installation & Operation Manual Digital Outputs Select Digital Outputs Assigned TopBo ard Do ut 01 TopBo ard Do ut 01 Pump 1 Runnin g TopBo ard Do ut 02 TopBo ard Do ut 02 Pump 2 Runnin g TopBo ard Do ut 03...
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MultiSmart Installation & Operation Manual Primary Level Fault Pump 1 Unavailable Any Pumps Off AIN2 Over Range Backup Level Fault -etc to number of pumps All Pumps Off AIN2 Under Range Table 15 – Digital Output Sources *Application failure is the internal watchdog functionality.
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MultiSmart Installation & Operation Manual 14.11.2 Example: How To Make a Digital Output State Follow a Digital Input State In this example, Digital Output 5 is configured to follow Digital Input 1. + / - + / - Select Advanced, select IO Module Unit •...
MultiSmart Installation & Operation Manual 15 Profiles The MultiSmart can have multiple sets of fully programmable profiles. Each profile can have independent setpoints and a few specific pump control parameters, e.g. maximum pumps to run. These can be used by an operator to switch the pump station into another mode of operation simply by selecting one profile.
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MultiSmart Installation & Operation Manual 15.1.2 Selecting Profiles Using a Digital Tag A digital tag whether for a digital input or for some other source can be assigned to select a profile: + / - + / - From the tree select: Pump Control Profile •...
MultiSmart Installation & Operation Manual 15.2 Configuring the Setpoints of Profiles To edit the setpoints of a profile, select that profile first by pressing the Switch Profile button in the Level/Control Setpoints screen. This button only switches to that profile for editing purposes. See Section 12.3.2 for changing setpoints.
MultiSmart Installation & Operation Manual 16 Station Optimization The MultiSmart pump station manager includes a wide range of configurable parameters for optimizing a pump station, such as: Parameter Description Sewer stations with both high and low-use periods often generate odours. During the low use period (e.g.
MultiSmart Installation & Operation Manual 16.1 Station Optimization Menu Station Optimization is accessed by: Figure 123 - Station Optimization Screen To configure, highlight the optimization feature of interest and press Configure. Each screen is self- explanatory and four examples are covered in this section.
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MultiSmart Installation & Operation Manual Odor Reduction Help Text Check this box to enable Odor Reduction. Odor Reduction is usually used to reduce H2S build-up. Odor Reduction defines the maximum time for which pumps within the station should remain off. If no pumps are activated within the time period defined by the Duration parameter, and Odor Reduction has been enabled, then Odor Reduction will attempt to start the number of pumps defined by the Num Pumps to Start parameter.
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Pump Cycles and Timers (activate well cleanout after a no. of pump cycles or when a timer become active) 16.1.4 Well Washer A well washer can be controlled by the MultiSmart in order to coordinate its use with the pumping cycles. Name Description Enabled? Toggle this value to enable or disable the well-washer feature.
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MultiSmart Installation & Operation Manual 16.1.5 Well Mixer The Well Mixer feature allows well mixers to be controlled in one of two ways: Every Pump Cycle • Every x Hours • In addition to each mode, the pumps can be allowed or inhibited to run with the mixer.
MultiSmart Installation & Operation Manual 16.2 Additional Parameters Pressing the Advanced button on the Optimization screen, displays the advanced settings screen where a large number of additional pump control settings may be found, including the following settings. 16.2.1 Max. Number Groups Running This feature is used to control how many groups run at same time.
MultiSmart Installation & Operation Manual 17 Energy Monitoring and Motor Protection Energy Monitoring and Motor protection is an optional module consisting of the Energy Monitoring and Motor Protection board (3MP board) and software. WARNING: IF THIS MODULE IS NOT CONFIGURED YOUR PUMPS WILL NOT BE PROTECTED.
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MultiSmart Installation & Operation Manual Figure 129 – Motor Protection Settings for an Individual Pump. 17.1.1 Configuring CT Values Current transformers (CTs) wired into the Energy Monitoring and Motor Protection board (3MP) are used to monitor motor currents. In order for the correct currents to be calculated, the ratio the CTs must be entered.
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Check this box to make the pump unavailable when the fault is active. Man Reset Required? Determines whether MultiSmart performs an auto-reset of the fault or an operator is required to manually reset the fault. (Note, even if auto-reset is selected, an operator must still manually acknowledge the fault via the display (or via SCADA) before it is cleared from the screen).
Configure. Save the settings after the changes are completed. An Insulation Resistance test is only carried out when the pumps are not running. The MultiSmart checks if the pump is currently running and skips the test if it is still running. Insulation Resistance Test can be carried out automatically over a changeable time period.
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MultiSmart Installation & Operation Manual 17.2.1 Enabling Insulation Resistance Testing (IRT) During the Setup Wizard, the IRT terminals are automatically assigned, although for safety reasons the IRT functionality is not enabled. To enable IRT for each motor perform the following procedure.
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IRT voltage will attempt to drive, but the resistance won't be updated. If the IRT attempts to drive a running motor, Case 2 is sufficient to protect MultiSmart and the very limited current available means that driving the IRT will have no affect on the motor. The fact that the value is not updated in either of these cases means that trends of the IRT value should be unaffected.
Figure 130 below illustrates the wiring when the Insulation Resistance Test (IRT) is used with a 6 wire Star- Delta Starter. The MultiSmart IRT outputs are connected to one phase of each pump as shown. Figure 130 - IRT Wiring for 6-Star Delta Starter 17.3 Reassigning (Motor) Current Inputs used in Motor Protection...
MultiSmart Installation & Operation Manual 17.4 Calculating Efficiency The MultiSmart has support for calculating the pump efficiency and displaying it on the LCD screen as well as sending it to SCADA. To be able to calculate the efficiency; energy monitoring, motor protection and flow must be enabled.
The Pump Control/General I/O Board monitors the single or three phase supply through the “Mains Voltage Monitoring” inputs. Single and 3 phase power supplies can be monitored by the MultiSmart. The voltage is constantly measured and is used to detect the following conditions: Under Voltage •...
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MultiSmart Installation & Operation Manual Each Supply Protection fault described above has the following configuration settings: Name Description Enabled? Enables or disables the fault. Sets a threshold where it is relevant. When this is reached a fault condition is Threshold activated.
19.2 Adding/Removing Tags from the Datalogger Data points within MultiSmart are referred to as Tags. Every aspect of the MultiSmart has a tag associated with it and therefore can be logged if required. Users can add or remove tags from the datalogger as required.
Press the New Event or New Fault button • Enter a description using the keypad • Select the Edit Tag button to go to the MultiSmart tag browser • Browse through the tree structure until the desired tag for logging is found. The tag browser gives •...
19.4.1 Using Backup to Save the Datalogger onto a Compact Flash Card To save datalogger files onto a CF card, insert a CF card into the Compact Flash Card slot on the MultiSmart and go to: There are three options: Backup Fault Logs –...
MultiSmart Installation & Operation Manual Click on Open Select Delimited then Next Uncheck Tab and check the Comma check box, then click Finish 10. The faults (or events) listed in the file should now be displayed 11. Adjust column widths to view full text 19.5 Configuring the datalogger to write directly to a Compact Flash Card...
MultiSmart Installation & Operation Manual 19.6 Summary of Datalogger File Functions Following is a summary of the function of the Datalogger files saved to the compact flash card. (The name of the datalogger file changes slightly when saved to the compact flash card).
MultiSmart Installation & Operation Manual 20 Flow The flow module provides the ability to calculate flow without the use of a flow meter in most empty/discharge applications. The flow menu can be used to assign and make changes to the configuration of the flow input devices or to unassign the input device.
MultiSmart Installation & Operation Manual 20.2 Configuring Analog Inputs for Flow Measurement An analog flow meter can be used to measure instantaneous flow. To select and configure an analog input for this purpose go to: Select an analog input from the list. Press the Configure button to make changes to the general analog input setup, e.g.
MultiTrode Probe If using a MultiTrode probe as the primary level device, enter the volume of liquid between each sensor into each of the volume fields. Since there are 10 evenly spaced sensors the percentages will range from 10 –...
To be able to use this feature, the flow module must enabled in the MultiSmart. (If not, refer to Section 28 for turning on this feature). Navigate to: In the flow General Settings select the Flow Enabled and set the Mode to Calculated.
This time estimation is available in the DNP and MODBUS points list so that it can be sent to SCADA. To be able to use this feature, the flow module must be enabled in the MultiSmart. (If not enabled, refer to Section 28).
MultiSmart Installation & Operation Manual 21 Reservoir Monitor The MultiSmart can be configured as a Reservoir Monitor when this module has been purchased. In this mode, there are no pumps to control so all functionality related to pumps, groups and motor protection are unavailable.
Master Figure 137 - Configuration C NOTE: Connection manager is functionality which should be enabled as standard on the MultiSmart. Check the software modules screen to ensure this is the case. 21.2 User Interface The Reservoir Monitor user interface mirrors the Pump Controller, with all the pump functionality and options removed.
Controller (with Remote Level). When the Connection Manager is enabled, (“Use conmng” is checked), the individual Comms Channel settings are ignored. This applies to both DNP Slaves and DNP Masters. The following diagram illustrates the functionality of the Connection Manager. MultiSmart - Pump Controller (Remote Level) MultiSmart - Reservoir Monitor Slave...
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MultiSmart Installation & Operation Manual 21.3.2 Reservoir Monitor Setup Whenever a Reservoir Monitor or an associated Pump Controller (with Remote Level) are configured using the Setup Wizard, the Connection Manager is configured by default. The 2 slaves within the Reservoir Monitor both communicate on Serial 2 by default.
DNP3 communications protocols are available. To check which protocols are installed go to the Software Modules section, (page 3 of the Settings menu). NOTE: The MultiSmart can also be shipped just as an RTU without any pump controller functionality or user interface.
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22.2.1.1 Add DNP Slave A DNP slave is created by default in the MultiSmart when the default configuration is used or the setup wizard is being used to generate a standard configuration. Select this option if a new slave is to be added.
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This menu gives access to viewing and editing of the slave profiles of all the DNP slaves configured under all the DNP masters created in the MultiSmart unit. To switch between the different slave profiles, if there are more than one present, press Next Slave or Prev Slave appearing at the bottom of the LCD screen. The screen title in that menu shows the information about the currently selected master slave pair.
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22.2.2.1 Add Modbus Slave A Modbus slave is created by default in the MultiSmart when the default configuration is used or the setup wizard is being used to generate a standard configuration. Select this option if a new slave is to be added.
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This menu gives access to viewing and editing of the slave profiles of all the Modbus slaves configured under all the Modbus masters created in the MultiSmart unit. To switch between the different slave profiles, if there are more than one present, press Next Slave or Prev Slave appearing at the bottom of the LCD screen.
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(f) Acromag 983EN-4012 – Generates the points list for the Acromag 983EN-4012 external IO unit. The MultiSmart has support for remote reconfiguration of DNP points list via DNP file transfer from the master station. Contact MultiTrode to find out more details about how to configure the DNP master station to support this.
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Protocol Settings Figure 140 – Protocol Settings In this menu we can see the list of all DNP & MODBUS, Master/s and Slave/s configured in the MultiSmart unit. The menu also shows the master/slave number, master/slave address, communication channel and the type of the communication link.
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MultiSmart Installation & Operation Manual 22.2.5.1 Modbus / DNP Slave Scroll down to the DNP or Modbus slave and press Select. Enabled – Select this for the slave to be active. Comms Channel – Select from Serial 1, Serial 2, Serial 3, TCP/IP 1, TCP/IP 2, TCP/IP 3, Modem 1 or PSTN.
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MultiSmart Installation & Operation Manual 22.2.6 Communication Channel Settings The specific communication channel settings are described in the following subsections. 22.2.6.1 TCP/IP Channel Settings Connection Type – Choose from Initiating end point, Listening end point, Dual end point or UDP.
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MultiSmart Installation & Operation Manual Further serial port parameters can be found in the Advanced menu, navigate to: Name Description Range/Type Default 1200, 2400, 4800, Baud Rate Sets the baud rate for the channel. 9600, 19200, 38400, 9600 76800, 115200...
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Say, for example, there is a radio on Channel 1, and GPRS cellular data on channel 2. If the master station could not communicate via radio, it would try to communicate via the cellular connection. In this case the MultiSmart would have two DNP3 slaves running, one connected to Channel 1 and one connected to Channel 2.
MultiSmart Installation & Operation Manual 22.3 Enabling and Viewing of DNP and MODBUS Logs The MultiSmart RTU can display the DNP and MODBUS event logs in the LCD screen, which is helpful for troubleshooting the communication. This is a handy feature for system integrators.
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You are connected to a router with an IP address of 10.50.20.1 with a subnet of 255.255.255.192 and your target is a specific computer on the internet with an IP address of 166.135.20.152. The MultiSmart has an IP address of 10.50.20.2.
The MultiSmart can control VFD drives through an analog output. This is an optional feature that must be enabled on the MultiSmart before it can be used. (If not enabled at the time of purchase, it can be enabled later with a new Site Key).
MultiSmart Installation & Operation Manual Name Description Range/Value Activates the VFD functionality. This must be checked before VFD will VFD Enabled? Enabled/Disabled work. The compensation factor is used to adjust how the algorithm averages out the speeds of multiple pumps.
To do this the VFD drive Modbus master needs to be configured to read Input Register point 2 from the MultiSmart. This Modbus point is assigned to the PumpControl.VFD.VFDCurrentSpeed tag. Refer to the MultiSmart Modbus protocol manual for further information.
This new development of MultiSmart allows system integrators and end-users to further enhance or adapt the capability of MultiSmart. The existing functionality set in the product is very high, but there are always customers or applications that push the envelope. The product has 1000s of tags, and system integrators or end-users can now interface to these with the PLC engine.
Once the workbench has been installed and started, you can open a new project. Give the project a meaningful name and comment, and select the Prjmonoresource template. You will then need to import the MultiSmart PLC definition, which defines the I/O and pre-defined function blocks for the MultiSmart. To do this, click on: File->Import->Plc Definition...
This function returns the scaled level of well 1. With a MultiSmart unit, it is possible to redefine the scaling of the level of the well. For example, it is possible to express the level of the well in feet, with the full depth of the well defined as 10ft. It is also possible to define an offset, or datum point.
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24.3.1.11 PumpHoldout As of MultiSmart version 2.0.0, a new Holdout fault has been defined. This fault can be used to hold out a pump without “faulting” it. (i.e. There is to fault indication on the unit). The PumpHoldout function block can be used to activate this condition.
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DINT output, RES which shows the current value of the ramp output. 24.3.2 Low Level Functions & Function Blocks Low level functions and function blocks give direct access to the MultiSmart tag database. As such, they offer great flexibility and power for ISaGRAF programs. However, their use requires a more detailed understanding of the tag database.
24.3.2.14 TouchTimeStamp This function block can be used to update the Timestamp of a tag with the current MultiSmart time. The function receives the full name of a tag and a Boolean input depending on which the write operation is being performed.
MultiSmart Installation & Operation Manual It should be noted that ISaGRAF 5 must be enabled via the enable code on the MultiSmart unit. Otherwise, the download process will fail. 24.5 Compiling and Downloading Multiple Resources ISaGRAF 5 and MultiSmart support the concept of multiple resources. A new resource can be added from the Link Architecture view of workbench by selecting Insert->Resource.
Server in case of a server failure. The Program check if the communication channel is still alive periodically. If a communication failure occurs the IP address of the Primary Server to which the MultiSmart is talking will be changed with the IP address of the Backup Server. This will enable communication from MultiSmart to the Backup Server.
The text file can be created in any basic text editor and saved as a basic text file with an “.lge” extension so the MultiSmart can identify it as a logic engine file.
25.2 Logic Engine Tags Extra tags have been provided within the MultiSmart database for use with the logic engine. These are used to access digital and analog tags or as “scratchpad tags” (i.e. temporary values).
Table 32 – Logic Engine Mathematic Operators 25.4 MultiSmart Logic Functions The following table lists MultiSmart-specific logic functions which can be used to build expressions: Function Description valueof Get the value of a MultiSmart tag: valueof(“pump.1.running”)
MultiSmart Installation & Operation Manual 25.5 Advanced Functions Function Description Sine Cosine Tangent asin Arc sine acos Arc cosine atan Arc tangent sinh Hyperbolic sine cosh Hyperbolic cosine tanh Hyperbolic tangent log2 logarithm to the base 2 log10 logarithm to the base 10...
Example 2: Start the Station if an Analog Input Falls below a Certain Value The MultiSmart includes a station function called Pulse Start. This was originally designed so that a Digital Input, when closed or opened, could start one or more pumps. See Section 16.2.3 for a description of this feature.
25.7 Uploading Logic Files Using FTP The easiest way to transfer files into the MultiSmart unit is by using FTP. In order to do this you will need an Ethernet crossover cable, and have your PC’s IP address on the same subnet as the MultiSmart. See Section 22.4 on how to change the Ethernet address of the MultiSmart.
Have a description edited • The first time a logic engine file is enabled, the MultiSmart will require a restart. Subsequently, it can be disabled or re-enabled any number of times without a restart. Also, the file can be completely changed via FTP without a restart.
MultiSmart Installation & Operation Manual 26 Customizing the Display Some elements of the main operator screen can be customized by the user. Customize Display Name Pumps Invert Display Chan ge the name of pumps. Toggle the display from blue on white to white on blue.
Selecting this option inverts the dark text on a light background to light colored text in a dark background. This option requires restarting of the MultiSmart unit. This is especially useful where it is hard to read the display due to bright sun light.
27 Restarting the MultiSmart A manual restart of the MultiSmart controller can be performed at any time by pressing the following buttons: Press the Yes button to confirm a restart of the controller. This process takes one or two minutes to complete.
28.2 Enabling Software Modules with a New Site Key A new Site Key can be obtained from MultiTrode to enabled one or more software modules that are currently disabled. The Site Key is entered via the keypad in a similar way to using a mobile phone, e.g. pressing the number 3, steps the character displayed through 3,d,e and f.
Advanced menu. 29.2 Upgrading via PC Configuration Utility To upgrade the firmware insert the compact flash card into the MultiSmart unit and restart (see Section 27). It is recommended to save your current configuration prior to commencing a firmware upgrade The MultiSmart displays a firmware update prompt with the version information of the current version and the update image present on the CF card.
30 Backing Up & Restoring Configuration Settings The MultiSmart automatically stores a copy of the previous settings anytime a change is made. It is also possible to backup the current configuration to internal memory or to a compact flash card. Thus there are...
30.2 Restore a Backup Navigate to: Allows an existing configuration to be loaded into the MultiSmart. There are three possibilities; restore the previous configuration (automatically saved to internal memory), restore a (manually saved) backup version (stored in internal memory) or restore from a Compact Flash card.
MultiSmart Installation & Operation Manual 30.3 Back Up Current Configuration Navigate to: A backup of the configuration can be saved to internal memory or a compact flash card. Figure 154 – Backing up a current configuration 30.3.1 Save to External Memory (CF Card) A backup of the configuration can be saved to a Compact Flash card.
The full list of parameters are now displayed whenever the is pressed. 31.2 Reference Manual A list of parameters, along with a description, help, the defaults, and the ranges is available in the MultiSmart reference manual, available at www.multitrode.com as an html manual. Page 190 of 201...
• the level device is not properly configured • there is a problem with the MultiSmart I/O card. Problems with I/O cards can often be seen in the • system log in Info, System Log. If the input is reading between 4-20mA, the pump control module is not configured to use this level device.
The list of enabled and disabled software modules in the MultiSmart can be viewed in Fail Safe Mode. Follow the same steps as outline in the previous section.. 32.5 PPP2 Manager Connection Error To find out the cause of the problem enable Debug mode from the Advanced menu. To enable this...
33 Appendix A – Fault Message Glossary Listed below are the predefined faults that may appear on the MultiSmart. The faults are based on an empty (or discharge) pump station with 1 pump, 1 well, Motor Protection and Flow enabled.
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10.5 VFD – Variable Frequency Drive (Only applies if the ABB VFD Macro is selected) Pump 1 VFD Comms Fail The MultiSmart is unable to communicate to the VFD 23.4 Pump 1 VFD Fault The VFD has returned a fault 23.4...
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MultiSmart Installation & Operation Manual Default Default Section Fault Name Description Setting Status Reference than the specified threshold. The level has changed by less than the specified amount in the specified time. (The Well 1 Level Locked timed period can be a fixed amount of time or a period of the day, e.g. 14:30 to 17:00).
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MultiSmart Installation & Operation Manual NOTES: 1. The Low Range Limit is found under: Advanced / IOModule / Unit / Unit 01 / Probe / Probe01 / Duo Probe / Low Range Limit. 2. These are the default inputs only when Thermal/Seal inputs are selected as part of the Setup Wizard.
MultiSmart Installation & Operation Manual 35 MultiTrode Terms & Conditions of Sale A full copy of the MultiTrode Standard Terms and Conditions of Sale is available for download from the website: www.multitrode.com in the training and support section. Page 198 of 201...
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MultiSmart Installation & Operation Manual Index Connecting the Display..........30, 41 CPU Board ..............31, 41 10 Sensor Probe ..............39 CT Value Configuration ..........128 Current Inputs..............50 ACROMAG Ethernet Units ..........97 Current Inputs used in Motor Protection......133 ADAM Ethernet Units ............95 Customizing the Display ..........182 Add PSU &...
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Questions and answers
I have four pumps connected to my multi smart. One jockey and three that rotate with the jockey as needed. My problem is that the jockey pump always shows its running even when it isn't running. the other pumps show actuate run times and starts. only the main pump shows continuous run even when it is turned off. I was wondering if there any advice I could be given to resolve this issue.
The MultiTrode MultiSmart may show the jockey pump as continuously running even when it is turned off due to the "External Run" status. This occurs if the pump is started by an external control method, such as a manual override switch, where the contactor remains closed but no run command was sent by the controller. As a result, the system continues updating run time statistics and generating relevant faults or warnings. Checking for an external control signal or a stuck contactor may help resolve the issue.
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