MultiTrode MultiSmart Installation & Operation Manual page 76

Pump station manager & rtu
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Figure 86 – Allocation of Serial Ports
11.2.2
Adding Security Key Users
The Administrator must now create a user that matches the PIN of the Security key. This procedure differs
slightly compared to a PIN only user as details are automatically entered.
Navigate to the Security screen
Enter the MultiSmart Administrator password
Press the Add / Remove Users button
With the Edit User Details screen displayed, place a security key on the reader until the details are
displayed on the screen (These details include a User ID, User Name and PIN).
The User ID and User Name can be edited at this point by pressing the Edit button. The PIN can
not be changed – only deleted.
Press Save.
11.2.3
Accessing the MultiSmart with a Security Key
The Security key must already be registered by the Administrator (see Section 11.2.2).
Press the Settings button to display the 'Login' screen
Place the Security Key on the reader until the menus are accessed
If an unregistered Security key is read, the screen does not change
If an invalid PIN is manually entered an Access Denied message is displayed
NOTE:
It is recommended that the Administrator maintains a record of all Security Key PINs registered. In the
event the Security Key reader fails, a PIN can be manually entered via the key pad.
NOTE:
The Security Key must make firm contact with the outer ring of the reader before it can read the key.
Page 76 of 201
MultiSmart Installation & Operation Manual
MultiSmart_IO_Manual_A4_v2-22_R15.doc

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Questions and answers

Tommy R Gardner
March 3, 2025

I have four pumps connected to my multi smart. One jockey and three that rotate with the jockey as needed. My problem is that the jockey pump always shows its running even when it isn't running. the other pumps show actuate run times and starts. only the main pump shows continuous run even when it is turned off. I was wondering if there any advice I could be given to resolve this issue.

1 comments:
Mr. Anderson
March 3, 2025

The MultiTrode MultiSmart may show the jockey pump as continuously running even when it is turned off due to the "External Run" status. This occurs if the pump is started by an external control method, such as a manual override switch, where the contactor remains closed but no run command was sent by the controller. As a result, the system continues updating run time statistics and generating relevant faults or warnings. Checking for an external control signal or a stuck contactor may help resolve the issue.

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