Multitrode Terms & Conditions Of Sale - MultiTrode MultiSmart Installation & Operation Manual

Pump station manager & rtu
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35 MultiTrode Terms & Conditions of Sale
A full copy of the MultiTrode Standard Terms and Conditions of Sale is available for download from the
website:
www.multitrode.com
Page 198 of 201
MultiSmart Installation & Operation Manual
in the training and support section.
MultiSmart_IO_Manual_A4_v2-22_R15.doc

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Questions and answers

Tommy R Gardner
March 3, 2025

I have four pumps connected to my multi smart. One jockey and three that rotate with the jockey as needed. My problem is that the jockey pump always shows its running even when it isn't running. the other pumps show actuate run times and starts. only the main pump shows continuous run even when it is turned off. I was wondering if there any advice I could be given to resolve this issue.

1 comments:
Mr. Anderson
March 3, 2025

The MultiTrode MultiSmart may show the jockey pump as continuously running even when it is turned off due to the "External Run" status. This occurs if the pump is started by an external control method, such as a manual override switch, where the contactor remains closed but no run command was sent by the controller. As a result, the system continues updating run time statistics and generating relevant faults or warnings. Checking for an external control signal or a stuck contactor may help resolve the issue.

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