Forced Unscreened Transfer; Getting Recorded Help; Go To A Mailbox - NEC DSX PRODUCT DESCRIPTION Manual

Forced Unscreened Transfer

Automatically converts Automated Attendant Screened Transfers to Unscreened Transfers.
A Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to Unscreened
Transfers. Enable this option for a mailbox if the subscriber prefers to receive all calls sent by the Automated
Attendant as Unscreened Transfers. With Unscreened Transfers,
Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID
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data (if provided by telco and enabled in programming) as the call is ringing.
As with Screened Transfers, unanswered calls route to the subscriber's greeting (recorded or default) so
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the caller can leave a message. However, with Unscreened Transfer the caller cannot dial 2 to reach the
Next Call Routing Mailbox options (if programmed).

Getting Recorded Help

Request help from the IntraMail voice prompts.
If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they can
request help from the IntraMail voice prompts. Recorded Help provides the user with a built-in, interactive
user's guide. To get recorded help, the user dials 0.

Go to a Mailbox

An Automated Attendant caller can dial a digit and route directly into a mailbox.
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is
called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or
Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing.
Use the GOTO action to set up a "tree" of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller with a "tree" of dialing
options. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9, which plays the company directions. Dial-
ing 2 (GOTO 1) routes to Call Routing Mailbox 2, which is set up to give the caller single-digit dialing to
Tech Service technicians.
The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the company.
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108 ◆ IntraMail Features
DSX Product Description