Return-To-Digital Process; Response Time; Eligible Parts; Purchaser Responsibility - DEC Digital Alpha VME 4/224 User Manual

2.5.2.2 Return-to-Digital Process

To return products under warranty, contact the Digital Customer Support Center
in your particular geography. The Customer Support Center provides you with
a Return Material Authorization (RMA#) and an address to which to send the
defective material. You are responsible for sending the product to the address
provided and for prepaying transportation costs associated with returning the
product to the nearest Digital return center. Digital pays transportation costs
when the product is returned to you.
In the U.S., call 1-800-354-9000 to get information on returning the product.
Elsewhere in the world, contact the nearest Digital Customer Support Center.

2.5.2.3 Response Time

Digital uses an advanced exchange replacement process through the Customer
Support Center. Turnaround is two days from receipt at the Customer Support
Center.
A defective field replaceable unit must be received by the Digital Support Center
within 10 days of shipment of the unit. If the unit is not received within 10 days,
you will be billed for the replacement part at full country list price.

2.5.2.4 Eligible Parts

Field replaceable units, as defined by Digital, are the only parts eligible for
coverage. Field replaceable units in need of repair due to improper treatment or
use are not eligible for return. Improper treatment includes, but is not limited to,
lifted or burnt etches or delamination due to non-Digital repair or modification.
If you return a field replaceable unit that is not eligible for repair, Digital may
demand return of any replacement unit or charge you for full list price value of
the replacement unit. Digital will return the ineligible field replaceable unit to
you upon receipt of payment or the replacement unit.
Replacement field replaceable units will be at the current revision level and may
be refurbished. In the event that newly installed field engineering change orders
cause an incompatibility or other interference within your system, you accept
responsibility of such incompatibility or interference.

2.5.2.5 Purchaser Responsibility

It is your responsibility to:
• Install the equipment.
• Diagnose faults and disassemble equipment on returns of field replaceable
units.
• Properly package and prepay transportation costs of field replaceable units
sent to Digital.
Installation Procedures 2–33