Blank Prints
Phaser 6300/6350/6360 Color Laser Printer Service Manual
Initial Actions
■
Run the Engine Test print to help isolate the problem between the Image
Processor Board and the Engine Control Board.
Troubleshooting Reference Table
Applicable Parts
Imaging Unit, PL6.1.1
■
Developer Frame Assembly, PL7.1.1
■
Developer Drive Assembly, PL8.1.1
■
Laser Unit, PL6.1.2
■
Engine Control Board, PL9.1.16
■
Troubleshooting Procedure Table
Step Actions and Questions
Check for obstructions or debris in
1
the beam path between the Laser
and the Imaging Units.
2
Replace the Imaging Unit
(page 8-7).
Did the image quality improve?
3
Replace the Transfer Roller
(page 8-7).
Did the imaging quality improve?
4
Replace the Laser Unit
(page 8-77). Does the image
quality improve?
5
Replace the HVPS (page 8-111).
Does the image quality improve?
Check the Developer Drive,
6
PL8.1.1, for damage or wear.
Symptoms can be all colors, only
one color, and only CMY color. If
CMY color only is bad (black is
good), this is likely the root cause.
7
Replace the Developer Frame
Assembly (page 8-79).
Does the image quality improve?
Print-Quality Troubleshooting
Example Print
Yes
No
Remove any
Go to Step 2.
obstruction.
Complete
Go to Step 3.
Complete
Go to Step 4.
Complete
Go to Step 5.
Complete
Go to Step 7.
Complete
Go to Step 8.
Complete
Replace the Engine
Control Board
(page 8-106).
s6360-110
5-15