Introduction; Accessing Fault History - Xerox Phaser 6360 Service Manual

Error Messages and Codes

Introduction

Accessing Fault History

3-2
This section describes error messages and numeric codes displayed on the
Control Panel, listed on the Status page, or logged in the Service Usage
Profile. These error indications serve as the entry point into the
troubleshooting process. Along with the error message itself, help text
including the associated code is available by pressing the Help (?) button.
Printer problems not directly indicated by, or associated with an error
message or code are covered in Chapter 4, "General Troubleshooting." Print-
quality problems are covered in Chapter 5, "Print-Quality Troubleshooting."
The printer tracks and reports errors in a number of ways. The three types of
error reporting discussed in this Section include:
■
Error messages and help text displayed on the Control Panel.
■
Fault Descriptions and Codes listed on the Status page.
■
Engine (fatal) and Jam Error logs displayed on the Control Panel or listed
in the Service Usage Profile.
Messages indicating the occurrence of either a fatal or jam error appear on
the Control Panel and include their related code within the help text. Warning
messages also appear, but in most cases do not have a corresponding code.
Listed below are three ways in which you can access fault history records.
1. Print (if possible) the Status page from the
Service Tools. The fault history is listed on the second page of the report.
2. View the printer's fault history on the Control Panel. Go to
Troubleshooting
--> Service Tools --> Engine Error
Note
Definitions of the codes that appear in the fault history are given in
"Printer Status Codes" on page A-6.
3. If the printer is connected to a network and has a TCP/IP address, view
the printer's web page using a web browser.
a. Open a web browser.
b. Enter the printer's IP address as the URL.
c. Select the Support --> Troubleshooting --> Diagnostics Logs and
the fault history displays.
If additional information is required, print the Service Usage Profile from
Troubleshooting --> Service
Troubleshooting
History.
Tools.
Phaser 6300/6350/6360 Color Laser Printer Service Manual
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