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Xerox Phaser 6300 User Manual

Xerox color laser printer user guide phaser 6300, phaser 6350
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Download this manual See also: Administrator's Manual, User Manual
Phaser
6300/6350
®
c o l o r l a s e r p r i n t e r

User Guide

Guide d'utilisation
Guida dell'utente
Benutzerhandbuch
Guía del usuario
Guia do Usuário
Gebruikershandleiding
Anv ä ndarhandbok
www.xerox.com/office/support

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Summary of Contents for Xerox Phaser 6300

  • Page 1: User Guide

    Phaser 6300/6350 ® c o l o r l a s e r p r i n t e r User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Anv ä ndarhandbok www.xerox.com/office/support...
  • Page 2 Copyright © 2005 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

  • Page 3: Table Of Contents

    Xerox Support Centre ........
  • Page 4 Printing Basics Overview of Basic Steps ........... . 3-2 Supported Paper and Media.
  • Page 5 Solving Print-Quality Problems..........4-5 Lines, Smudges, or Streaks .
  • Page 6 Troubleshooting Clearing Paper Jams ............6-2 Preventing Jams .

  • Page 7: Printer Features

    Printer Features This chapter includes: Printer Parts on page 1-2 ■ ■ Printer Configurations on page 1-4 ■ Control Panel on page 1-6 More Information on page 1-8 ■ Phaser® 6300/6350 Color Laser Printer...

  • Page 8: Printer Parts

    Printer Parts This section includes: ■ Front-Right View on page 1-2 ■ Rear-Left View on page 1-3 Inside View on page 1-3 ■ Front-Right View Top cover Control panel Front Door Handle to open Tray 1 (Multi-Purpose Tray) Tray 2 Trays 3, 4, and 5 Button to open Front Door B Latch to open Front Door A...

  • Page 9: Rear-Left View

    Rear-Left View Top cover Toner cartridges USB connection Ethernet 10/100 Base-T connection Power cord connection Inside View Doors A and C Open Front Door A Transfer Roller Imaging Unit Door C Phaser® 6300/6350 Color Laser Printer 6300-053 Door B Open 6300-076 Front Door B Fuser...

  • Page 10: Printer Configurations

    Printer Configurations This section includes: ■ Standard Features on page 1-4 ■ Available Configurations on page 1-4 Options on page 1-5 ■ ■ Upgrades on page 1-5 Standard Features Maximum print speed (pages per minute): ■ ■ Phaser 6300N and Phaser 6300DN printers: 36 ppm black and white, 26 ppm color ■...

  • Page 11: Options

    Additional Trays ■ 550-Sheet Feeder ■ 1100-Sheet High-Capacity Feeder Phaser 6300⁄6350 printers can have feeders in the following combinations: ■ One 550-Sheet Feeder (Tray 3) ■ One 1100-Sheet High-Capacity Feeder (Trays 3 and 4) ■ One 550-Sheet Feeder (Tray 3) and one 1100-Sheet High-Capacity Feeder (Trays 4 and 5)

  • Page 12: Control Panel

    Control Panel This section includes: ■ Control Panel Features on page 1-6 ■ Control Panel Layout on page 1-6 Menu Map on page 1-7 ■ ■ Information Pages on page 1-7 ■ Sample Pages on page 1-7 Control Panel Features The control panel: Displays the printer’s operating status (for example, ■...

  • Page 13: Menu Map

    Menu Map The Menu Map helps you navigate the control panel menus. To print the Menu Map: On the control panel, select Information, and then press the OK button. Select Menu Map, and then press the OK button to print. Note: Print the Menu Map to see other information pages available for printing.

  • Page 14: More Information

    More Information This section includes: ■ Resources on page 1-8 ■ Xerox Support Centre on page 1-9 You can obtain information regarding your printer and its capabilities from the following sources. Resources Information Setup Guide* Quick Reference Guide* User Guide (PDF)

  • Page 15: Xerox Support Centre

    Xerox Support Centre The Xerox Support Centre is a utility that is installed during printer driver installation. It appears on the desktop for Windows systems and is placed in the Utilities folder for Mac systems. It provides a central location for accessing the following information: User manuals and video tutorials ■...

  • Page 16: Network Basics

    Knowledge Base Networking Documents (English only) This chapter provides basic information about setting up and connecting to your printer. See also: Advanced Features Guide at www.xerox.com/office/6300_6350support Phaser® 6300/6350 Color Laser Printer on page 2-2 on page 2-5 on page 2-12...

  • Page 17: Overview Of Network Setup And Configuration

    Overview of Network Setup and Configuration To set up and configure the network: Turn on the printer and the computer. Connect the printer to the network using the recommended hardware and cables. Configure the printer’s network address, which is required to identify the printer on the network.

  • Page 18: Setting Up The Network

    Setting Up the Network This section includes: ■ Choosing a Connection Method Connecting via Ethernet (Recommended) ■ ■ Connecting via USB on page 2-4 Choosing a Connection Method Connect the printer to the network via Ethernet or USB. Hardware and cabling requirements vary for the different connection methods.

  • Page 19: Connecting Via Usb

    Standalone (Cable or DSL) Network Connection For information about setting up a cable or DSL connection for your printer, go to www.xerox.com/office/6300_6350infoSMART. See also: infoSMART Knowledge Base Networking Documents (English only) Connecting via USB If you are connecting to one computer, a USB connection offers fast data speeds. However, a USB connection is not as fast as an Ethernet connection.

  • Page 20: Configuring The Network Address

    Configuring the Network Address This section includes: ■ TCP/IP and IP Addresses on page 2-5 ■ Automatically Setting the Printer’s IP Address Dynamic Methods of Setting the Printer’s IP Address ■ ■ Manually Setting the Printer’s IP Address TCP/IP and IP Addresses If your computer is on a large network, contact your network administrator for the appropriate TCP/IP addresses and additional configuration information.

  • Page 21: Dynamic Methods Of Setting The Printer's Ip Address

    Dynamic Methods of Setting the Printer’s IP Address Set the printer’s IP address using any of the following methods. DHCP is enabled by default on all Phaser printers. ■ DHCP ■ CentreWare IS ■ AutoIP Information Required for Manual IP Addressing Information Internet Protocol (IP) address of the printer Network Mask...
  • Page 22 ■ DDNS: Set to ON. Release Host Name: Set to NO. ■ ■ DDNS/WINS Name: Use the default name provided by Xerox or enter another name. ■ Primary WINS Server (optional) ■ Secondary WINS Server (optional) Click Save Changes when you are finished entering the settings.

  • Page 23: Manually Setting The Printer's Ip Address

    Manually Setting the Printer’s IP Address Note: Verify that your computer has a properly configured IP address for your network. Contact your network administrator for more information. If you are on a network without a DNS server, or in an environment where the network administrator assigns printer IP addresses, you can use this method to manually set the IP address.

  • Page 24: Installing The Printer Drivers

    Macintosh OS X, Version 10.2 and Higher Available Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver...

  • Page 25: Windows 98 Se Or Later And Windows 2000 Or Later

    PhaserTools folder that is created during the software installation. See also: infoSMART Knowledge Base Networking Documents (English only) Advanced Features Guide at www.xerox.com/office/6300_6350support EtherTalk Note: If you use EtherTalk, Macintosh computers do not require IP addresses. Follow these steps to install the printer driver: Open the AppleTalk Control Panel.

  • Page 26: Macintosh Os X, Version 10.2 And Higher

    Click the Add icon in the Printer List window, and then select Rendezvous from the drop- down menu. Select the printer in the window. Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer model from the list of available devices. Click the Add button.

  • Page 27: Infosmart Knowledge Base Networking Documents (English Only)

    Knowledge Base Networking Documents (English only) infoSMART Knowledge Base Networking Documents (English only) For more information, go to www.xerox.com/office/6300_6350infoSMART documents. Reference Name Title R1019019389 Basic TCP/IP Tutorial and Home Networking Guidlines R1019019367 Understanding TCP/IP Addressing and Subnetting Basics R1019019442...

  • Page 28: Printing Basics

    ■ Selecting Printing Options on page 3-16 ■ Printing on Both Sides of the Paper Printing on Specialty Media on page 3-22 ■ See also: Using paper trays video tutorials at Phaser® 6300/6350 Color Laser Printer on page 3-20 www.xerox.com/office/6300_6350support...

  • Page 29: Overview Of Basic Steps

    Overview of Basic Steps To print jobs: Load paper in the tray. If you are prompted by the control panel, either confirm the paper type and size or change it as required. From the software application, access the Print dialog box, and then select printing options in the printer driver.

  • Page 30: Supported Paper And Media

    Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser 6300⁄6350 printer. They are guaranteed to produce excellent results with your printer.

  • Page 31: Paper Usage Guidelines

    Paper Usage Guidelines The printer trays accommodate most sizes and types of paper, transparencies, or other specialty media. Follow these guidelines when loading paper and media in the trays: Use Tray 1 (MPT) for envelopes, thick card stock, and custom size paper. ■...

  • Page 32: Paper Storage Guidelines

    Paper Tips, and then press the OK button to print. See also: Recommended Media List at www.xerox.com/office/6300_6350support To order paper, transparencies, or other specialty media, contact your local reseller or go to www.xerox.com/office/supplies. Phaser® 6300/6350 Color Laser Printer Supported Paper and Media...
  • Page 33 Supported Paper Sizes and Weights for Tray 1 (MPT) 1 (MPT) 65 – 216 g/m Statement Executive Letter US Folio Legal B5 JIS ISO B5 #10 Commercial Monarch Custom Sizes Width: 89 – 216 mm (3.5 – 8.5 in.) Height: 140 – 900 mm (5.5 – 35.45 in.) Phaser®...
  • Page 34 Supported Paper Sizes and Weights for Trays 2–5 65 – 163 g/m Executive Letter US Folio Legal B5 JIS Phaser® 6300/6350 Color Laser Printer Supported Paper and Media 6300-103 Trays 2–5 (17 – 40 lb. Bond, 50 – 60 lb. Cover) 7.25 x 10.5 in.

  • Page 35: Loading Paper

    Specialty media including business cards, postcards, trifold brochures, and weatherproof paper See also: Supported Paper Sizes and Weights for Tray 1 (MPT) Advanced Features Guide at www.xerox.com/office/6300_6350support Note: If you change the paper in Tray 1 (MPT), select the correct paper type and size on the control panel.
  • Page 36 To load paper in Tray 1 (MPT): Open Tray 1 (MPT) by pulling out on the handle. Pull out the tray extension, and open the paper guides. Phaser® 6300/6350 Color Laser Printer Loading Paper 6300-006 6300-007...
  • Page 37 Fan the paper to release sheets that are stuck together. Insert the paper into the tray, and adjust the paper guides to fit the paper. If you are using preprinted or prepunched paper, follow these guidelines: ■ For single-sided printing, place the side to be printed facedown with the top of the paper entering the printer first.

  • Page 38: Using Manual Feed

    ■ Thin card stock ■ Transparencies ■ Labels See also: Supported Paper Sizes and Weights for Trays 2–5 Advanced Features Guide at www.xerox.com/office/6300_6350support Phaser® 6300/6350 Color Laser Printer on page 3-8 on page 3-7 3-11 Loading Paper...
  • Page 39 To load paper into Trays 2–5: Pull out the tray. If necessary, open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place. ■ Slide the green side guides outward. Phaser®...
  • Page 40 Fan the paper to release sheets that are stuck together. Insert paper into the tray. If you are using preprinted or prepunched paper, follow these guidelines: ■ For single-sided printing, place the side to be printed faceup with the top of the page toward the front of the tray.
  • Page 41 For 2-sided printing, place the first side to be printed with the odd-numbered pages ■ facedown and the top of the page toward the back of the tray. For more information on 2-sided printing, see Printing on Both Sides of the Paper ■...
  • Page 42 If necessary, press the paper guides inward to fit the paper. Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Insert the tray into the tray slot, and push the tray completely into the printer. To use the current tray setup, press the OK button on the control panel.

  • Page 43: Selecting Printing Options

    With the desired document or graphic open in your application, access the Print dialog box. Select the Phaser 6300⁄6350 printer and click its Properties button to open the printer driver. Make selections from the driver tabs. See the following table for specific printing options.
  • Page 44 Printing Options for Windows Operating Systems Operating System Driver Tab Windows 2000, Layout tab Windows XP, or Windows Server 2003 Paper/Quality tab Output Options tab TekColor tab Window NT 4.x Page Setup tab Paper/Quality tab Output Options tab TekColor tab Windows 98 SE Setup tab or Windows Me...

  • Page 45: Selecting Options For An Individual Job (Macintosh)

    Presets list. Click Print to print the job. See the following table for specific printing options. For more information about using these options, see the Advanced Features Guide at www.xerox.com/office/6300_6350support. Macintosh PostScript Driver Settings Operating System...
  • Page 46 Macintosh PostScript Driver Settings (Continued) Operating System Driver Drop-Down Title Mac OS 9.x General Color Matching Cover Page Layout Print Quality Job Type Advanced Options Phaser® 6300/6350 Color Laser Printer Selecting Printing Options Printing Options Copies ■ Pages ■ Paper source ■...

  • Page 47: Printing On Both Sides Of The Paper

    3-21 ■ Note: For information about manual 2-sided printing, go to the infoSMART Knowledge Base at www.xerox.com/office/6300_6350infoSMART. Automatic 2-Sided Printing Guidelines Automatic 2-sided printing is available from all trays. Before printing a 2-sided document, verify the following requirements: ■...

  • Page 48: Binding Edge Options

    Binding Edge Options When you use the printer driver to select 2-sided printing, also select the binding edge, which determines how the pages turn. The actual outcome depends on the orientation (portrait or landscape) of images on the page, as displayed in the following illustrations. Portrait Bind on Side Edge Bind on Top Edge...

  • Page 49: Printing On Specialty Media

    Caution: Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.
  • Page 50 Printing Transparencies from Tray 1 (MPT) Open Tray 1 (MPT) by pulling out on the handle. Pull out the tray extension, and open the paper guides. Phaser® 6300/6350 Color Laser Printer Printing on Specialty Media 6300-006 6300-007 3-23...
  • Page 51 Fan the transparencies to release sheets that are stuck together. Insert the transparencies into Tray 1 (MPT), and adjust the paper guides to fit the transparencies. Do not load more than 25 transparencies. On the control panel, select the transparency type and size: Change setup, and then press the OK button.
  • Page 52 Printing Transparencies from Trays 2–5 Pull the tray out of the printer. If necessary, open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place. ■ Slide the green side guides outward. Fan the transparencies to release sheets that are stuck together.
  • Page 53 Insert the transparencies into the tray. Caution: Do not load transparencies above the fill line indicated on the paper tray. Overloading the tray may cause jams. In the following illustration, 2 indicates the maximum fill line for transparencies, labels, glossy paper, and thin card stock. If necessary, press the guides inward to fit the transparencies.

  • Page 54: Printing Envelopes

    Caution: Never use envelopes with windows or metal clasps; they can damage the printer. Damage caused by using unsupported envelopes is not covered under the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas, please contact your local representative for details.
  • Page 55 Printing Envelopes from Tray 1 (MPT) Open Tray 1 (MPT) by pulling out on the handle. Pull out the tray extension, and open the paper guides. Phaser® 6300/6350 Color Laser Printer Printing on Specialty Media 6300-006 6300-007 3-28...
  • Page 56 Insert the envelopes into Tray 1, and adjust the paper guides to fit the envelopes. ■ For #10 Commercial, C5, and B5 envelopes, place the envelopes in the tray flap-side up with the top of the envelopes toward the left of the printer. Do not load more than 10 envelopes.

  • Page 57: Printing Labels

    Printing Labels Labels can be printed from all trays. See also: Supported Paper Sizes and Weights for Tray 1 (MPT) Supported Paper Sizes and Weights for Trays 2–5 Label Guidelines ■ Do not use vinyl labels. ■ Print only on one side of the sheet of labels. Do not use any sheet where labels are missing;...
  • Page 58 Pull out the tray extension, and open the paper guides. Fan the labels to release sheets that are stuck together. Insert the labels into Tray 1 (MPT), and adjust the paper guides to fit the sheets. ■ Place the side to be printed facedown with the top of the sheets entering first. ■...
  • Page 59 On the control panel, select the paper type and size: Select Change setup, and then press the OK button. Select Labels, and then press the OK button. Select the label sheet size, and then press the OK button. In the printer driver, select either Labels as the paper type or Tray 1 (MPT) as the paper source.
  • Page 60 Fan the label sheets to release sheets that are stuck together. Insert the label sheets into the tray. Place the top of the page toward the front of the printer. Note: Do not load the paper above the fill line indicated on the tray. Overloading the tray may cause jams.

  • Page 61: Printing Glossy Paper

    Printing Glossy Paper Glossy paper can be printed from any tray. It can be printed on both sides. To order paper, transparencies, or other specialty media, contact your local reseller or go to www.xerox.com/office/supplies. Glossy Paper Guidelines ■ Do not open sealed packages of glossy paper until you are ready to load them into the printer.
  • Page 62 Printing Glossy Paper from Tray 1 (MPT) Open Tray 1 (MPT) by pulling out on the handle. Pull out the tray extension, and open the paper guides. Fan the glossy paper to release sheets that are stuck together. Phaser® 6300/6350 Color Laser Printer Printing on Specialty Media 6300-006 6300-007...
  • Page 63 Insert the glossy paper into Tray 1 (MPT), and adjust the paper guides to fit the paper. Place the side to be printed facedown. ■ ■ Do not load more than 25 sheets. On the control panel, select the glossy paper type and size: Select Change setup, and then press the OK button.
  • Page 64 If necessary, open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place. Slide the green side guides outward. ■ Fan the paper to release sheets that are stuck together. Phaser®...
  • Page 65 Insert the paper into the tray. Note: Do not load the paper above the fill line indicated on the tray. Overloading the tray may cause jams. In the following illustration, 2 indicates the maximum fill line for transparencies, labels, glossy paper, and thin card stock. If necessary, press the paper guides inward to fit the paper.

  • Page 66: Printing Custom Size Paper

    On the control panel, select the glossy paper type: Select Change setup, and then press the OK button. Select Glossy Paper, and then press the OK button. In the printer driver, select either Glossy Paper as the paper type or the appropriate tray as the paper source.
  • Page 67 Pull out the tray extension, and open the paper guides. Insert the paper into Tray 1 (MPT), and adjust the paper guides to fit the paper. ■ The paper can be loaded with either the long or short edge entering first, as shown in the illustrations.
  • Page 68 If you selected New Custom For Custom Width, use the Up Arrow and Down Arrow buttons to select the distance between the Tray 1 (MPT) guides, and then press the OK button. For Custom Height, use the Up Arrow and Down Arrow buttons to select the height of the paper, and then press the OK button.

  • Page 69: Print Quality

    Print Quality This chapter includes: Controlling the Quality of Your Prints ■ ■ Solving Print-Quality Problems Phaser® 6300/6350 Color Laser Printer on page 4-2 on page 4-5...

  • Page 70: Controlling The Quality Of Your Prints

    Note: Driver settings override the control panel settings. See also: Advanced Features Guide at www.xerox.com/office/6300_6350support Selecting a Print-Quality Mode There are four print-quality modes: Print-Quality Mode Automatic Automatically selects the optimal print-quality mode for the paper type selected.

  • Page 71: Adjusting Color

    Matches Specifications for Newsprint Advertising Production. Applies no color correction. Use with other color management tools, such as ICC (International Color Consortium) profiles, ColorSync, or the PANTONE Color Chart for your printer. Converts all colors to shades of gray. www.xerox.com/office/ ®...
  • Page 72 To select the color correction in a supported driver: Operating System Steps Windows 98 SE or Select the TekColor tab. Windows Me, Select the desired color correction. Some of the color corrections are Windows 2000, grouped under Office Color or Press Match. Windows XP, Windows Server 2003, or Windows...

  • Page 73: Solving Print-Quality Problems

    Solving Print-Quality Problems This section includes: ■ Lines, Smudges, or Streaks on page 4-5 ■ Repeating Defects on page 4-6 Colors Align Incorrectly on page 4-7 ■ ■ Fusing Is Incomplete on page 4-7 ■ All Colors Are Too Light or Too Dark Poor Transparency Print Quality ■...

  • Page 74: Repeating Defects

    Run the Remove Print Smears procedure: ■ Select Troubleshooting, and then press the OK button. Select Print Quality Problems, and then press the OK button. Remove Print Smears, and then press the OK button. Three cleaning pages Select run through the printer. Repeat the previous step until no toner appears on the pages.

  • Page 75: Colors Align Incorrectly

    Colors Align Incorrectly Problem Printed items appear to be blurry, hazy, or have halos. Solutions ■ Verify that the printer is on a solid, level, flat surface. ■ On the control panel, print the Color Registration page: Select Troubleshooting, and then press the OK button. Select Print Quality Problems, and then press the OK button.

  • Page 76: All Colors Are Too Light Or Too Dark

    Setting the TekColor correction to Automatic produces the best results for most documents. If the problem continues, in the Xerox printer driver (Windows 2000 or later), select the TekColor tab, click the More Options button, and then adjust the Lightness level.

  • Page 77: Poor Transparency Print Quality

    Caution: Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.

  • Page 78: Colors Vary Between Computers

    Colors Vary Between Computers Problem The colors printed from one computer do not match the colors printed from a different computer. Solution To prevent color differences in print jobs: Confirm that the driver settings for Print-Quality and Color Correction are identical on both computers.

  • Page 79: Colors Do Not Match

    The color produced by the printer is different from the color that it must match. Solution For help with color matching problems, go to www.xerox.com/office/6300_6350infoSMART. If the problem continues, follow these steps to ensure that the colors produced by the printer...

  • Page 80: Pantone Colors Do Not Match

    PANTONE Colors Do Not Match Problem Colors printed on the document do not match the Phaser 6300⁄6350 printer PANTONE color chart. Solution For information about PANTONE color matching, go to 6300_6350infoSMART. Print Area Is Not Centered on the Paper Problem The printed area appears outside the margins on the page.

  • Page 81: Maintenance

    Requesting a Maintenance Kit Recycling Supplies on page 5-6 ■ ■ Moving and Repacking the Printer See also: Maintenance video tutorials at Replacing supplies video tutorials at Phaser® 6300/6350 Color Laser Printer on page 5-7 on page 5-8 www.xerox.com/office/6300_6350support www.xerox.com/office/6300_6350support...

  • Page 82: Cleaning The Printer

    Cleaning the Printer This section includes: ■ Cleaning the Outside of the Printer ■ Cleaning the Density Sensor on page 5-2 See also: User Safety on page A-1 Cleaning the Outside of the Printer To remove stains, clean the outside of the printer using a soft, damp, cloth moistened with a mild neutral detergent.
  • Page 83 Remove the transfer roller. Squeeze together the orange tabs at both sides of the transfer roller, and gently lift it out of the printer. Caution: Avoid touching the surface of the roller. Use a dry towel or cotton swab to clean the density sensor. Caution: Do not use isopropyl alcohol or canned air on the sensor.
  • Page 84 Reinstall the transfer roller. Insert the rounded ends of the transfer roller into the curved black guides inside the ■ printer. ■ Lock the transfer roller into the printer by pushing down on the orange tabs until you hear a click. Close Front Door A.

  • Page 85: Ordering Supplies

    When ordering toner cartridges from your local reseller or 6300_6350supplies, be sure to order the correct replacement for your printer. The high-capacity toner cartridges for the Phaser 6300 and the Phaser 6350 printers are different and not compatible. Routine Maintenance Items ■...

  • Page 86: When To Order Supplies

    Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.

  • Page 87: Requesting A Maintenance Kit

    Feed Roller Kit ■ Registration Roller When you receive a warning message, contact a Xerox support representative. For the Customer Support phone numbers, see the information sheet that shipped with your printer, or go to www.xerox.com/office/contacts. Phaser® 6300/6350 Color Laser Printer...

  • Page 88: Moving And Repacking The Printer

    Preparing the Printer for Shipment Repack the printer using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the printer are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the printer, contact your local Xerox service representative.

  • Page 89: Troubleshooting

    Troubleshooting This chapter includes: Clearing Paper Jams on page 6-2 ■ ■ Getting Help on page 6-12 See also: Troubleshooting video tutorials at Phaser® 6300/6350 Color Laser Printer www.xerox.com/office/6300_6350support...

  • Page 90: Preventing Jams

    Clearing Paper Jams This section includes: ■ Preventing Jams on page 6-2 ■ Misfeed at Tray 1 (MPT) on page 6-2 Misfeed at Trays 2-5 on page 6-4 ■ ■ Jam at the Fuser on page 6-7 ■ Jam at the Duplex Unit on page 6-9 Jam at Registration Roller on page 6-10...
  • Page 91 Push up the latch on the front of the printer to open Front Door A. Remove any jammed paper. Close Front Door A. Phaser® 6300/6350 Color Laser Printer Clearing Paper Jams 6300-066 6300-016 6300-064...

  • Page 92: Misfeed At Trays 2-5

    Load the paper in Tray 1 (MPT). Verify that the paper is clean and not stuck together. ■ ■ Do not load the paper above the fill line. ■ Adjust the paper guides to fit the paper. Misfeed at Trays 2-5 To clear the misfeed: Pull the tray specified on the control panel completely out of the printer.
  • Page 93 Verify that the paper is loaded correctly in the tray below the fill line. Adjust the paper guides to fit the paper. Remove any jammed paper from inside the printer tray slot. Verify that all scraps of paper are removed. Insert the tray into the tray slot, and push it completely into the printer.
  • Page 94 Push up the latch on the front of the printer to open Front Door A. Remove any jammed paper. Close Front Door A. Phaser® 6300/6350 Color Laser Printer Clearing Paper Jams 6300-066 6300-016 6300-064...

  • Page 95: Jam At The Fuser

    Jam at the Fuser To clear the jam: Press the button on the right side of the printer to open Front Door B. Pull up the two green levers at both ends of the fuser. Warning: The fuser is hot. To prevent burns, do not touch the black part of the fuser. Phaser®...
  • Page 96 Remove the jammed paper. Completely push down the two green levers at both ends of the fuser. Close Front Door B. Phaser® 6300/6350 Color Laser Printer Clearing Paper Jams 6300-063 6300-062 6300-094...

  • Page 97: Jam At The Duplex Unit

    Jam at the Duplex Unit To clear the jam: Press the button on the right side of the printer to open Front Door B. Remove the jammed paper. Close Front Door B. Phaser® 6300/6350 Color Laser Printer Clearing Paper Jams 6300-039 6300-019 6300-094...

  • Page 98: Jam At Registration Roller

    Jam at Registration Roller To clear the jam: Pull Tray 2 completely out of the printer. Remove the jammed paper from inside the printer tray slot. Confirm that all scraps of paper are removed. Insert Tray 2 into the tray slot, and push the tray completely into the printer. Phaser®...
  • Page 99 Push up the latch on the front of the printer to open Front Door A. Remove any jammed paper. Close Front Door A. Phaser® 6300/6350 Color Laser Printer Clearing Paper Jams 6300-066 6300-016 6300-064 6-11...

  • Page 100: Getting Help

    The Help button is labeled with an ?. PrintingScout Alerts PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention.

  • Page 101: Phasersmart Technical Support

    Web Links Xerox provides several websites that offer additional help on your Phaser 6300⁄6350 printer. A set of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links. Use the following websites to obtain more information.

  • Page 102: User Safety

    User Safety Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your printer. Electrical Safety ■ Use the power cord supplied with your printer. ■...
  • Page 103 Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a hazardous condition. ■ Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Phaser® 6300/6350 Color Laser Printer...
  • Page 104 Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer.
  • Page 105 Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.
  • Page 106 Always use two people to lift the printer. ■ ■ Always lift the printer from the designated lift points. ■ Do not place any food or liquids on the printer. Caution: Damage to the printer resulting from improper moving or failure to repackage the printer properly for shipment, is not covered by the warranty, service agreement, or Total Satisfaction Guarantee.
  • Page 107 Symbols Marked on Product Use caution (or draws attention to a particular component). See the manual(s) for information. Hot surface on or in the printer. Use caution to avoid personal injury. Do not touch the imaging unit. Do not burn the item. It may take 30 minutes for the fuser to cool down.
  • Page 108 Index Symbols ? (Help) button, 1-6 Numerics 1100-Sheet High-Capacity Feeder location, 1-2 printer option, 1-5 128 MB, 256 MB, and 512 MB memory cards printer option, 1-5 2-sided printing, 3-20 binding options, 3-21 loading Tray 1 (MPT), 3-8 loading Trays 2-5, 3-11 selecting in driver, 3-21 550-Sheet Feeder location, 1-2...
  • Page 109 Down Arrow button, 1-6 drivers description, 2-9 installing, 2-9 installing for Macintosh OS 9.x, 2-10 installing for Macintosh OS X, 2-11 installing for Windows, 2-10 selecting 2-sided printing, 3-21 DSL connection, 2-4 duplex unit paper jams, 6-9 Dynamic Domain Name Service (DDNS), electrical safety, A-1 enabling DHCP, 2-6 envelopes...
  • Page 110 4-2 moving the printer, A-4 network overview of setup, 2-2 setting up, 2-3 network addresses configuring, 2-5 non-Xerox supplies, 5-6 Phaser® 6300/6350 Color Laser Printer OK button, 1-6 one-sided prints, 3-11 operational safety, A-3 options binding edge, 3-21...
  • Page 111 printer, 6-12 available configurations, 1-4 cleaning, 5-2 clearance, A-3 control panel, 1-6 drivers, 2-9 location, A-3 maintenance, 5-2 moving and repacking, 5-8 moving guidelines, A-4 moving within the office, 5-8 operational guidelines, A-3 options, 1-5 preparing for shipment, 5-8 registering, 6-13 setting IP addresses, 2-5 supplies, A-4 turning off, 5-8, A-4...
  • Page 112 Phaser® 6300/6350 Color Laser Printer unacceptable media types, 3-4 Up Arrow button, 1-6 upgrades, 1-5 USB connection, 1-3, 2-4 user safety, A-1 warning and error messages, 6-12 website resources, 6-13 Windows installing printer drivers, 2-10 printing options, 3-16 Xerox Support Centre, 1-9 Index-5 Index...

This manual is also suitable for:

Phaser 63506350dp - phaser color laser printer

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