Xerox Phaser 6360 User Manual
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Xerox Phaser 6360 User Manual

Xerox Phaser 6360 User Manual

Color laser printer
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Phaser
6360
c o l o r l a s e r p r i n t e r

User Guide

Guide d'utilisation
Guida dell'utente
Benutzerhandbuch
Guía del usuario
Guia do Usuário
Gebruikershandleiding
Användarhandbok
Betjeningsvejledning
Εγχειρίδιο χρήστη
www.xerox.com/support
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  • Page 1: User Guide

    User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Användarhandbok Betjeningsvejledning Εγχειρίδιο χρήστη www.xerox.com/support Downloaded From ManualsPrinter.com Manuals...
  • Page 2 Copyright © 2007 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

  • Page 3: Table Of Contents

    Xerox Support Centre ........
  • Page 4 Contents Printing Basics Overview of Basic Steps ........... . 3-2 Supported Paper and Media.
  • Page 5 Contents Print Quality Controlling the Quality of Your Prints ......... 4-2 Selecting a Print-Quality Mode.
  • Page 6 Contents Troubleshooting Clearing Paper Jams ............6-2 Preventing Jams .

  • Page 7: Printer Features

    Printer Features This chapter includes: ■ Parts of the Printer on page 1-2 ■ Printer Configurations on page 1-4 ■ Control Panel on page 1-6 ■ More Information on page 1-9 Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 8: Parts Of The Printer

    Parts of the Printer Parts of the Printer This section includes: ■ Front-Right View on page 1-2 Rear-Left View on page 1-3 ■ ■ Inside View on page 1-3 ■ Printer Configurations on page 1-4 Front-Right View 6360-040 Top cover Control panel Front door Handle to open Tray 1 (Multi-Purpose Tray)

  • Page 9: Rear-Left View

    Parts of the Printer Rear-Left View 6360-041 Top cover Toner cartridges (high capacity) USB connection Ethernet 10/100 Base-Tx connection Power cord connection Inside View Doors A and C Open Door B Open 6360-043 6360-042 Front Door A Front Door B Transfer roller Fuser Imaging unit...

  • Page 10: Printer Configurations

    Printer Configurations Printer Configurations This section includes: ■ Standard Features on page 1-4 Available Configurations on page 1-4 ■ ■ Options on page 1-5 ■ Upgrades on page 1-5 Standard Features ■ Maximum print speed (pages per minute): ■ 42 ppm color ■...

  • Page 11: Options

    1-7. Additional Trays ■ 550-Sheet Feeder ■ 1100-Sheet High-Capacity Feeder Phaser 6360 printers can have feeders in the following combinations: One 550-Sheet Feeder (Tray 3) ■ ■ One 1100-Sheet High-Capacity Feeder (Trays 3 and 4) ■ One 550-Sheet Feeder (Tray 3) and one 1100-Sheet High-Capacity Feeder (Trays 4 and 5)

  • Page 12: Control Panel

    Control Panel Control Panel This section includes: ■ Control Panel Features on page 1-6 Control Panel Layout on page 1-6 ■ ■ Menu Map on page 1-7 ■ Information Pages on page 1-7 ■ Sample Pages on page 1-7 Control Panel Features The control panel: ■...

  • Page 13: Menu Map

    Control Panel Menu Map The Menu Map helps you navigate the control panel menus. To print the Menu Map: On the control panel, select Information , and then press the OK button. Select , and then press the OK button to print. Menu Map Note: Print the Menu Map to see other information pages available for printing.
  • Page 14 , and then press the OK button. Sample Pages Select either , and then press the CMYK Sampler Pages RGB Sampler Pages OK button to print. See also: Advanced Features Guide at www.xerox.com/office/6360support Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 15: More Information

    More Information More Information This section includes: ■ Resources on page 1-9 Xerox Support Centre on page 1-10 ■ Obtain information regarding your printer and its capabilities from the following sources. Resources Information Source Installation Guide* Packaged with printer Quick Use Guide*...

  • Page 16: Xerox Support Centre

    More Information Xerox Support Centre The Xerox Support Centre is a utility that is installed during printer driver installation. It is available for printers with Windows 2000 and later or Mac OS X, version 10.2 and higher. The Xerox Support Centre appears on the desktop for Windows printers or is placed in the Mac OS X dock.

  • Page 17: Network Basics

    2-5 ■ Installing the Printer Drivers on page 2-9 This chapter provides basic information about setting up and connecting to your printer. See also: Advanced Features Guide at www.xerox.com/office/6360support Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 18: Overview Of Network Setup And Configuration

    CD-ROM. For information on driver installation, see the section in this chapter for the specific operating system you are using. Note: If the Software and Documentation CD-ROM is not available, you can download the latest driver from www.xerox.com/drivers. See also: Advanced Features Guide at www.xerox.com/office/6360support Phaser®...

  • Page 19: Choosing A Connection Method

    Choosing a Connection Method Choosing a Connection Method Connect the printer via Ethernet or USB. A USB is a direct connection and is not used for networking. An Ethernet connection is used for networking. Hardware and cabling requirements vary for the different connection methods. Cabling and hardware are generally not included with your printer and must be purchased separately.

  • Page 20: Connecting Via Usb

    Choosing a Connection Method Connecting via USB If you are connecting to one computer, a USB connection offers fast data speeds. However, a USB connection is not as fast as an Ethernet connection. To use USB, PC users must have Windows 2000/XP/Server 2003 or newer.

  • Page 21: Configuring The Network Address

    DHCP. A DHCP server is built into most cable and DSL routers. If you use a cable or DSL router, see your router’s documentation for information on IP addressing. See also: Online Support Assistant at www.xerox.com/office/6360support Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 22: Automatically Setting The Printer's Ip Address

    Software and Documentation CD-ROM to detect or assign an IP address to your printer. For further instructions, insert the Software and Documentation CD-ROM into your computer’s CD-ROM drive. After the Xerox Installer launches, follow the prompts for installation.

  • Page 23: Manually Setting The Printer's Ip Address

    Configuring the Network Address Manually Setting the Printer’s IP Address Note: Verify that your computer has a properly configured IP address for your network. Contact your network administrator for more information. If you are on a network without a DHCP server, or in an environment where the network administrator assigns printer IP addresses, you can use this method to manually set the IP address.
  • Page 24 Select the Protocols folder on the left sidebar. Select TCP/IP. Enter or modify the settings, and then click Save Changes at the bottom of the page. See also: Advanced Features Guide at www.xerox.com/office/6360support System Administrator Guide at www.xerox.com/office/6360support Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 25: Installing The Printer Drivers

    Macintosh OS X, Version 10.2 and Higher on page 2-10 Available Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver Source*...

  • Page 26: Windows 2000 Or Later

    Confirm that the first drop-down menu is set to Bonjour (Rendezvous). Select the printer in the window. Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer model from the list of available devices.
  • Page 27 LPD/LPR from the second pull-down menu. Enter the printer’s IP address in the Printer Address field. Verify that the Queue Name field is blank. Select Xerox from the Printer Model pull-down menu, and then select the corresponding PPD file. Click the Add button.
  • Page 28 Does not select the appropriate printer from the Print Using drop-down list, go to Step 6. Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer from the list of available printers. Click the Add button.
  • Page 29 Installing the Printer Drivers LPD Connection To install the printer driver from the Software and Documentation CD-ROM: Insert the CD-ROM into the CD-ROM drive and select the VISE installer to install the printer software. Once installation is complete, open the Printer Setup Utility. Note: To locate utilities on the Macintosh hard drive, open the Applications folder, and then open the Utilities folder.

  • Page 30: Printing Basics

    Printing on Both Sides of the Paper on page 3-23 ■ ■ Printing on Specialty Media on page 3-25 ■ Creating Custom Paper Types on page 3-47 See also: Using paper trays video tutorials at www.xerox.com/office/6360support Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 31: Overview Of Basic Steps

    Overview of Basic Steps Overview of Basic Steps Load paper in the tray. If you are prompted by the control panel, either confirm the paper type and size or change it as required. From the software application, access the Print dialog box, and then select printing options in the printer driver.

  • Page 32: Supported Paper And Media

    Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser 6360 printer. They are guaranteed to produce excellent results with your printer.

  • Page 33: Paper Usage Guidelines

    Supported Paper and Media Paper Usage Guidelines The printer trays accommodate most sizes and types of paper, transparencies, or other specialty media. Follow these guidelines when loading paper and media in the trays: ■ Envelopes, thick card stock, and custom size paper can be printed from Tray 1 (MPT) only.

  • Page 34: Paper That Can Damage Your Printer

    Supported Paper and Media Paper That Can Damage Your Printer Your printer is designed to use a variety of media types for print jobs. However, some media can cause poor output quality, increased paper jams, or damage to your printer. Unacceptable media includes: ■...

  • Page 35: Supported Paper Sizes And Weights

    Supported Paper and Media Supported Paper Sizes and Weights The following sections provide information about paper sizes and weights that can be used in the printer trays. For more detailed information about paper and other media, print the Paper Tips page: On the control panel, select , and then press the OK button.
  • Page 36 Supported Paper and Media Paper Sizes and Weights for Tray 1 (MPT) 1 (MPT) 6360-055 Tray 1 (MPT) 65–216 g/m (17–40 lb. Bond, 50–80 lb. Cover) Statement 5.5 x 8.5 in. Custom Sizes – – Short edge: 89 216 mm (3.5 8.5 in.) Executive 7.25 x 10.5 in.
  • Page 37 Supported Paper and Media – Paper Sizes and Weights for Trays 2 6360-056 Trays 2–5 65 – 163 g/m (17 – 40 lb. Bond, 50 – 60 lb. Cover) Executive 7.25 x 10.5 in. Letter 8.5 x 11 in. US Folio 8.5 x 13 in.

  • Page 38: Loading Paper

    ■ Pre-printed paper (paper already printed on one side) ■ Custom size paper See also: Paper Sizes and Weights for Tray 1 (MPT) on page 3-7 Advanced Features Guide at www.xerox.com/office/6360support Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...
  • Page 39 Loading Paper To load paper or other media in Tray 1 (MPT): Open Tray 1 (MPT) by pulling out on the handle. 6360-046 Pull out the tray extension, and open the paper guides. 6360-062 Fan the paper to release sheets that are stuck together. Phaser®...
  • Page 40 Loading Paper Insert the paper, transparencies, or envelopes in Tray 1 (MPT), and adjust the paper guides to fit the paper. If you are using preprinted or prepunched paper, follow these guidelines: ■ For single-sided printing, place the side to be printed facedown with the top of the paper entering the printer first.
  • Page 41 Loading Paper ■ For prepunched paper, place the paper with the holes toward the right side of the tray. 6360-065 Caution: Do not load paper or media above the fill line indicated on the tray. Overloading the tray may cause jams. 6360-013 To use the current tray setup, press the OK button on the control panel.

  • Page 42: Using Manual Feed

    How the paper type and size are determined if not set from the control panel. See also: Advanced Features Guide at www.xerox.com/office/6360support Using Manual Feed If you are using paper, such as letterhead, and do not want others to use it by mistake, you can set the printer to prompt you when it is time to load the paper for your print job.

  • Page 43: Loading Paper In Tray 1 (Mpt)

    Loading Paper Macintosh To select manual feed using Macintosh OS X, version 10.2 or higher: In the Print dialog box, select Paper Feed from the drop-down list. Select Manual Feed in the All pages from drop-down list. Submit your print job. When prompted by the control panel, remove the paper from Tray 1 (MPT).
  • Page 44 Loading Paper To load paper into Trays 2–5: Pull out the tray. 6360-020 If necessary, open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place. ■ Slide the green side guides outward. 6360-021 Phaser®...
  • Page 45 Loading Paper Fan the paper to release sheets that are stuck together. Insert paper into the tray. If you are using preprinted or prepunched paper, follow these guidelines: For single-sided printing, place the side to be printed faceup with the top of the page ■...
  • Page 46 Loading Paper ■ For prepunched paper, place the paper with the holes toward the right side of the tray. 6360-049 Caution: Do not load paper above the fill line indicated on the tray. Overloading the tray may cause jams. In the following illustration, 1 indicates the maximum fill line for paper and 2 indicates the maximum fill line for transparencies, labels, glossy paper, and thin card stock.
  • Page 47 Loading Paper If necessary, press the paper guides inward to fit the paper. 6360-023 Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Insert the tray into the tray slot, and push the tray completely into the printer. 6360-009 To use the current tray setup, press the OK button on the control panel.

  • Page 48: Selecting Printing Options

    3-21 See also: Advanced Features Guide at www.xerox.com/office/6360support Selecting Printing Preferences (Windows) Printer preferences control all of your print jobs, unless you override them specifically for a job. For example, if you want to use automatic 2-sided printing for most jobs, set this option in printer settings.

  • Page 49: Selecting Options For An Individual Job (Windows)

    With the desired document or graphic open in your application, access the Print dialog box. Select the Phaser 6360 printer and click its Properties button to open the printer driver. Make selections from the driver tabs. See the following table for specific printing options.

  • Page 50: Selecting Options For An Individual Job (Macintosh)

    Selecting Printing Options Selecting Options for an Individual Job (Macintosh) To select print settings for a particular job, change the driver settings before sending the job to the printer. With the document open in your application, click File, and then click Print. Select the desired printing options from the menus and drop-down lists that are displayed.
  • Page 51 Selecting Printing Options Macintosh PostScript Driver Settings (Continued) Operating System Driver Drop-Down Title Printing Options Mac OS X, Version Copies & Pages Copies ■ 10.2 and 10.3 Pages ■ Layout Pages per sheet ■ Layout direction ■ Border ■ Two-sided printing ■...

  • Page 52: Printing On Both Sides Of The Paper

    3-24 Note: For information about manual two-sided printing, go to the Online Support Assistant at www.xerox.com/office/6360support. Automatic 2-Sided Printing Guidelines Automatic 2-sided printing is available from the Phaser 6360DN, 6360DT, and 6360DX configurations. Before printing a 2-sided document, verify that the paper is a supported size for the tray.

  • Page 53: Binding Edge Options

    Click the Binding icon that matches the edge to bind. Note: If your driver does not display the options listed in the table above, go to the website at www.xerox.com/drivers to download the latest driver. See also: Loading Paper in Tray 1 (MPT) on page 3-9 Loading Paper in Trays 2–5...

  • Page 54: Printing On Specialty Media

    Caution: Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.
  • Page 55 Printing on Specialty Media Printing Transparencies from Tray 1 (MPT) Open Tray 1 (MPT) by pulling out on the handle. 6360-046 Pull out the tray extension, and open the paper guides. 6360-062 Fan the transparencies to release sheets that are stuck together. 6360-047 Phaser®...
  • Page 56 Printing on Specialty Media Insert the transparencies into Tray 1 (MPT), and adjust the paper guides to fit the transparencies. Do not load more than 25 transparencies. 6360-050 On the control panel, select the transparency type and size: Select , and then press the OK button. Change setup Select , and then press the OK button.
  • Page 57 Printing on Specialty Media Printing Transparencies from Trays 2–5 Pull the tray out of the printer. 6360-020 If necessary, open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place.
  • Page 58 Printing on Specialty Media Insert the transparencies into the tray. Caution: Do not load transparencies above the fill line indicated on the paper tray. Overloading the tray may cause jams. In the following illustration, 2 indicates the maximum fill line for transparencies, labels, glossy paper, and thin card stock. 6360-051 If necessary, press the guides inward to fit the transparencies.
  • Page 59 Printing on Specialty Media Insert the tray into the tray slot, and push the tray completely into the printer. 6360-053 On the control panel, select the transparency type: Select , and then press the OK button. Change setup Select , and then press the OK button. Transparency In the printer driver, select either Transparency as the paper type or the appropriate tray as the paper source.

  • Page 60: Printing Envelopes

    Caution: Never use envelopes with windows or metal clasps; they can damage the printer. Damage caused by using unsupported envelopes is not covered under the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas, please contact your local representative for details.
  • Page 61 Printing on Specialty Media Pull out the tray extension, and open the paper guides. 6360-062 Insert the envelopes into Tray 1 (MPT), and adjust the paper guides to fit the envelopes. ■ For #10 Commercial, C5, and B5 envelopes, place the envelopes in the tray flap-side up with the top of the envelopes toward the right of the printer.
  • Page 62 Printing on Specialty Media ■ For Monarch, A7, DL, and C6 envelopes, place the envelopes in the tray flap-side up with the bottom of the envelope entering first. 6360-054 On the control panel, select the envelope type and size: Select , and then press the OK button.

  • Page 63: Printing Labels

    Printing on Specialty Media Printing Labels Labels can be printed from all trays. To order paper, transparencies, or other specialty media, contact your local reseller or go to www.xerox.com/office/6360supplies. See also: Paper Sizes and Weights for Tray 1 (MPT) on page 3-7 Paper Sizes and Weights for Trays 2–5...
  • Page 64 Printing on Specialty Media Pull out the tray extension, and open the paper guides. 6360-062 Fan the labels to release sheets that are stuck together. Insert the labels into Tray 1 (MPT), and adjust the paper guides to fit the sheets. Place the side to be printed facedown with the top of the sheets entering first.
  • Page 65 Printing on Specialty Media On the control panel, select the paper type and size: Select , and then press the OK button. Change setup Select , and then press the OK button. Labels Select the label sheet size, and then press the OK button. In the printer driver, select either Labels as the paper type or Tray 1 (MPT) as the paper source.
  • Page 66 Printing on Specialty Media Fan the label sheets to release sheets that are stuck together. Insert the label sheets into the tray. Place the the side to be printed faceup with the top of the page toward the front of the printer. Note: Do not load the paper above the fill line indicated on the tray.
  • Page 67 Printing on Specialty Media If necessary, press the paper guides inward to fit the sheets. Note: When the paper guides are adjusted correctly, there may be a small space between the labels and the guides. 6360-023 Insert the tray into the tray slot, and push the tray completely into the printer. 6360-009 On the control panel, select the paper type: Select...

  • Page 68: Printing Glossy Paper

    Printing Glossy Paper Glossy paper can be printed from any tray. It can be printed on both sides. To order paper, transparencies, or other specialty media, contact your local reseller or go to www.xerox.com/office/6360supplies. Guidelines ■ Do not open sealed packages of glossy paper until you are ready to load them into the printer.
  • Page 69 Printing on Specialty Media Pull out the tray extension, and open the paper guides. 6360-062 Fan the glossy paper to release sheets that are stuck together. Insert the glossy paper into Tray 1 (MPT), and adjust the paper guides to fit the paper. Place the side to be printed facedown.
  • Page 70 Printing on Specialty Media On the control panel, select the glossy paper type and size: Select , and then press the OK button. Change setup Select , and then press the OK button. Glossy Paper Select the paper size, and then press the OK button. In the printer driver, select either Glossy Paper as the paper type or Tray 1 (MPT) as the paper source.
  • Page 71 Printing on Specialty Media Fan the paper to release sheets that are stuck together. Insert the paper into the tray. Note: Do not load the paper above the fill line indicated on the tray. Overloading the tray may cause jams. In the following illustration, 2 indicates the maximum fill line for transparencies, labels, glossy paper, and thin card stock.
  • Page 72 Printing on Specialty Media If necessary, press the paper guides inward to fit the paper. Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. 6360-023 Insert the tray into the tray slot, and push the tray completely into the printer. 6360-009 On the control panel, select the glossy paper type: Select...

  • Page 73: Printing Custom Size Paper

    Printing on Specialty Media Printing Custom Size Paper In addition to the wide variety of standard paper sizes that you can use for printing, you can also print on custom size paper within the following dimensions. Note: You can only print custom size paper from Tray 1 (MPT). Tray 1 (MPT) Short edge 89 –...
  • Page 74 Printing on Specialty Media Insert the paper into Tray 1 (MPT), and adjust the paper guides to fit the paper. The paper can be loaded with either the long or short edge entering first, as shown in ■ the illustrations. ■...
  • Page 75 Printing on Specialty Media If you selected New Custom Size For Short Edge, use the Up Arrow and Down Arrow buttons to specify the short edge, and then press the OK button. For Long Edge, use the Up Arrow and Down Arrow buttons to specify the long edge, and then press the OK button.

  • Page 76: Creating Custom Paper Types

    Creating Custom Paper Types Creating Custom Paper Types You can define custom paper types using CentreWare IS. Access these custom types in the printer driver, control panel, and CentreWare IS. Use this feature to create your own custom paper type with specific settings that you can reuse for routine print jobs, such as, monthly reports.

  • Page 77: Print Quality

    Print Quality This chapter includes: ■ Controlling the Quality of Your Prints on page 4-2 ■ Solving Print-Quality Problems on page 4-6 Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 78: Controlling The Quality Of Your Prints

    You can change these settings in the printer driver or on the control panel. Note: Driver settings override the control panel settings. See also: Advanced Features Guide at www.xerox.com/office/6360support Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 79: Selecting A Print-Quality Mode

    Select a print-quality mode from the Print Quality drop-down list. Note: If your driver does not display the options listed in the table above, go to the website at www.xerox.com/drivers to download the latest driver. Phaser® 6360 Color Laser Printer...

  • Page 80: Adjusting Color

    Controlling the Quality of Your Prints Adjusting Color The color correction options provide simulations of different color devices. Automatic is the default correction for general image processing. See the following table to determine what option you want to use. Color Correction Description Automatic Applies the best color correction to each graphic...
  • Page 81 Select the desired color correction from the Color Correction drop- down list. Note: If your driver does not display the options listed in the table above, go to the website at www.xerox.com/drivers to download the latest driver. Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 82: Solving Print-Quality Problems

    Solving Print-Quality Problems Solving Print-Quality Problems This section includes: ■ Lines, Smudges, or Streaks on page 4-7 Repeating Defects on page 4-8 ■ ■ Colors Align Incorrectly on page 4-9 ■ Fusing Is Incomplete on page 4-10 ■ All Colors Are Too Light or Too Dark on page 4-11 Grays Are Not Neutral on page 4-12...

  • Page 83: Lines, Smudges, Or Streaks

    Solving Print-Quality Problems Lines, Smudges, or Streaks Problem Black and/or colored areas appear on the page in all colors and/or in non-printed areas. Solution To prevent black or colored lines, smudges, or streaks from printing on the page: ■ Verify that the paper you are using is the correct type for the printer and is properly loaded. For more information on supported paper types, print the Paper Tips page: On the control panel, select Information...

  • Page 84: Repeating Defects

    Solving Print-Quality Problems Repeating Defects Problem Marks or voids are regularly repeated on a page. Solution Print the Repeating Defects page to view instructions for correcting the problem. To print the Repeating Defects page: On the control panel, select Troubleshooting , and then press the OK button.

  • Page 85: Colors Align Incorrectly

    Solving Print-Quality Problems Colors Align Incorrectly Problem Printed items appear to be blurry, hazy, or have halos. Pxxxx (2400 x 600dpi) Pxxxx (2400 x 600dpi) Solution To prevent printed items from appearing blurry, hazy, or with halos: ■ Verify that the printer is on a solid, level, flat surface. ■...

  • Page 86: Fusing Is Incomplete

    Solving Print-Quality Problems Fusing Is Incomplete Problem The toner appears to be missing from the print, or is easy to rub off. Solution To prevent toner from rubbing off the page: Verify that the paper you are using is the correct type for the printer. See Supported Paper and Media on page 3-3.

  • Page 87: All Colors Are Too Light Or Too Dark

    Verify the print-quality mode selected is appropriate for the paper type. If the problem continues, in the Xerox printer driver (Windows 2000 or later), select the Color Options tab, click the More Color Adjustments button, and then adjust the Lightness level.

  • Page 88: Grays Are Not Neutral

    Solving Print-Quality Problems Grays Are Not Neutral Problem The grays on the printed page are not neutral; they contain color tints. Solution Follow the procedures on the Color Calibration Tutorial page to calibrate the printer’s colors. To print the Color Calibration Tutorial page: On the control panel, select , and then press the OK button.

  • Page 89: Color Settings Not Applied

    Solving Print-Quality Problems Color Settings Not Applied Problem If you change color settings on the control panel, it does not affect the colors in the printed document. Solution To change color settings: In the printer driver, change the settings for Print Quality and Color Correction. Note: Driver settings override the settings selected on the control panel.

  • Page 90: Printed Colors Do Not Match Monitor Colors

    For more information about color matching between the monitor and the printed document, see the Advanced Features Guide at www.xerox.com/office/6360support. PANTONE Colors Do Not Match Problem The colors printed on the document do not match the Phaser 6360 PANTONE color chart. Solution To match the document colors to the color chart: ■...

  • Page 91: Print Area Is Not Centered On The Paper

    Solving Print-Quality Problems Print Area Is Not Centered on the Paper Problem The printed area appears outside the margins on the page. Solution On the control panel, select , and then press the OK button. Paper Tray Setup Select the tray you are using, and then press the OK button. Verify that the tray is set to the correct paper size.

  • Page 92: Maintenance

    5-6 ■ Requesting a Maintenance Kit on page 5-7 Moving and Repacking the Printer on page 5-8 ■ See also: Maintenance video tutorials at www.xerox.com/office/6360support Replacing supplies video tutorials at www.xerox.com/office/6360support Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 93: Cleaning The Printer

    Cleaning the Printer Cleaning the Printer This section includes: ■ Cleaning the Outside of the Printer on page 5-2 Cleaning the Density Sensor on page 5-2 ■ For safety information, see User Safety on page A-1. Cleaning the Outside of the Printer To remove stains, clean the outside of the printer using a soft, damp cloth moistened with a mild neutral detergent.
  • Page 94 Cleaning the Printer Remove the transfer roller. Squeeze together the tabs at both sides of the transfer roller, and gently lift it out of the printer. Caution: Avoid touching the surface of the roller. 6360-035 Use a dry towel or cotton swab to clean the density sensor. Caution: Do not use isopropyl alcohol or canned air on the sensor.

  • Page 95: Cleaning The Printer

    Cleaning the Printer Reinstall the transfer roller. Insert the rounded ends of the transfer roller into the curved black guides inside the ■ printer. 6360-036 ■ Lock the transfer roller into the printer by pushing down on the tabs until you hear a click.

  • Page 96: Ordering Supplies

    ■ Recycling Supplies on page 5-6 Certain consumables and routine maintenance items need to be ordered occasionally. Each supply includes installation instructions. Consumables Genuine Xerox Toner Cartridges (Cyan, Magenta, Yellow, and Black): Standard capacity ■ ■ High capacity 6360-066 Note: Each toner cartridge includes installation instructions on the box.

  • Page 97: When To Order Supplies

    , and then press the OK button. Select to print. Supplies Usage Page To order supplies, contact your local reseller or go to the Xerox Supplies website at www.xerox.com/office/6360supplies. Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service...

  • Page 98: Requesting A Maintenance Kit

    Developers (Cyan, Magenta, Yellow, and Black) ■ Feed Roller Kit Registration Roller ■ When you receive a warning message, contact a Xerox support representative. For the Customer Support phone numbers, go to www.xerox.com/office/contacts. Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 99: Moving And Repacking The Printer

    If the printer is shipped without the toner cartridges locked in place, toner can spill in the printer and damage internal components. Repack the printer using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the printer are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the printer, contact your local Xerox service representative.

  • Page 100: Troubleshooting

    Troubleshooting This chapter includes: ■ Clearing Paper Jams on page 6-2 ■ Getting Help on page 6-13 See also: Troubleshooting video tutorials at www.xerox.com/office/6360support Print Quality on page 4-1 Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 101: Clearing Paper Jams

    Clearing Paper Jams Clearing Paper Jams This section includes: ■ Preventing Jams on page 6-2 Misfeed at Tray 1 (MPT) on page 6-2 ■ ■ Misfeed at Trays 2–5 on page 6-5 ■ Jam at the Fuser on page 6-7 ■...
  • Page 102 Clearing Paper Jams Push up the latch on the front of the printer to open Front Door A. 6360-010 Remove any jammed paper. 6360-011 Close Front Door A. 6360-059 Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...
  • Page 103 Clearing Paper Jams Fan the paper to release sheets that are stuck together. Load the paper in Tray 1 (MPT). ■ Verify that the paper is clean and not stuck together. ■ Do not load the paper above the fill line. Adjust the paper guides to fit the paper.

  • Page 104: Misfeed At Trays 2-5

    Clearing Paper Jams Misfeed at Trays 2–5 To clear the misfeed: Pull the tray specified on the control panel completely out of the printer. 6360-007 Remove any crumpled paper from the tray. 6360-015 Verify that the paper is loaded correctly in the tray below the fill line. Adjust the paper guides to fit the paper.
  • Page 105 Clearing Paper Jams Remove any jammed paper from inside the printer tray slot. Verify that all scraps of paper are removed. 6360-008 Insert the tray into the tray slot, and push it completely into the printer. 6360-009 Push up the latch on the front of the printer to open Front Door A. 6360-010 Phaser®...

  • Page 106: Jam At The Fuser

    Clearing Paper Jams Remove any jammed paper. 6360-011 Close Front Door A. 6360-059 Jam at the Fuser To clear the jam: Press the button on the right side of the printer to open Front Door B. 6360-001 Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...
  • Page 107 Clearing Paper Jams Pull up the two levers at both ends of the fuser. Warning: The fuser is hot. To prevent burns, only touch the fuser handles. 6360-002 Remove the jammed paper. 6360-003 Completely push down the two levers at both ends of the fuser. 6360-004 Phaser®...

  • Page 108: Jam At The Duplex Unit

    Clearing Paper Jams Close Front Door B. 6360-005 Jam at the Duplex Unit To clear the jam: Press the button on the right side of the printer to open Front Door B. 6360-001 Remove the jammed paper. 6360-006 Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...

  • Page 109: Jam At The Registration Roller

    Clearing Paper Jams Close Front Door B. 6360-005 Jam at the Registration Roller To clear the jam: Pull Tray 2 completely out of the printer. 6360-007 Remove any crumpled paper from the tray. 6360-015 Phaser® 6360 Color Laser Printer 6-10 Downloaded From ManualsPrinter.com Manuals...
  • Page 110 Clearing Paper Jams Remove the jammed paper from inside the tray slot. Confirm that all scraps of paper are removed. 6360-008 Insert Tray 2 into the tray slot, and push the tray completely into the printer. 6360-009 Push up the latch on the front of the printer to open Front Door A. 6360-010 Phaser®...
  • Page 111 Clearing Paper Jams Remove any jammed paper. 6360-011 Close Front Door A. 6360-059 Phaser® 6360 Color Laser Printer 6-12 Downloaded From ManualsPrinter.com Manuals...

  • Page 112: Getting Help

    6360-061 PrintingScout Alerts PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention.

  • Page 113: Phasersmart Technical Support

    PhaserSMART Technical Support PhaserSMART Technical Support is an automated, internet-based support system that uses your default web browser to send diagnostic information from your printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support.

  • Page 114: Web Links

    Getting Help Web Links Xerox provides several websites that offer additional help on your Phaser 6360 printer. A set of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links.

  • Page 115: User Safety

    User Safety Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your printer. Electrical Safety ■ Use the power cord supplied with your printer. ■...
  • Page 116 Do not attempt to open, reuse, or burn any consumables or routine maintenance items. For ■ information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Phaser® 6360 Color Laser Printer Downloaded From ManualsPrinter.com Manuals...
  • Page 117 Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer.
  • Page 118 Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.
  • Page 119 Moving the Printer Follow these guidelines to avoid injuring yourself or damaging the printer: ■ Turn off the printer and unplug all power cables before moving the printer. 6360-032 Caution: Do not remove the toner cartridges; leave them locked in the normal operating position.
  • Page 120 Safety Symbols Marked on Product Use caution (or draws attention to a particular component). See the manual(s) for information. Hot surface on or in the printer. Use caution to avoid personal injury. Do not touch the item. Do not burn the item. It may take 30 minutes for the fuser to cool down.
  • Page 121 For more information about Xerox environmental programs, visit www.xerox.com/environment. If you are managing the disposal of your Xerox product, please note that the product may contain, lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations.
  • Page 122 Index Numerics cleaning, 5-2 density sensor, 5-2 2-sided printing, 3-23 the printer, 5-2 automatic, 3-23 clearance binding edge options, 3-24 location of the printer, A-3 selecting, 3-24 color correction, 4-4 automatic, 4-4 selecting in the printer driver, 4-4 adjusting color, 4-4 color sampler pages, 1-8 all colors too light or too dark, 4-11 colors...
  • Page 123 2-sided printing, 3-24 envelopes, 3-31 UNIX, 2-9 glossy paper, 3-39 Windows 2000 or later, 2-10 labels, 3-34 Xerox Support Centre, 1-10 operational, A-3 duplex unit paper storage, 3-5 paper jam, 6-9 paper usage, 3-4 dynamically setting the printer’s IP...
  • Page 124 Mac OS X, version 10.2 and 10.3, 2-10 individual job, 3-21 Mac OS X, version 10.4, 2-12 Xerox Support Centre, 1-10 Windows 2000 or later, 2-10 Macintosh OS X version 10.2 and 10.3 IP address...
  • Page 125 Index Menu Map, 1-7 messages paper control panel, 6-13 custom sizes, 3-44, 3-47 PrintingScout, 6-13 damaging to the printer, 3-5 modes envelopes, 3-31 print-quality, 4-3 feeding manually in Tray 1 (MPT), 3-13 modifying the IP address using glossy, 3-39 CentreWare IS, 2-8 labels, 3-34 monitor loading in the paper trays, 3-9...
  • Page 126 PostScript, 2-9 back view, 1-3 UNIX, 2-9 caution symbols, A-6 Windows 2000 or later, 2-10 changing or modifying the IP address Xerox Support Centre, 1-10 using CentreWare IS, 2-8 printing cleaning the outside, 5-2 2-sided, 3-24 clearance, A-3 automatic 2-sided, 3-23...
  • Page 127 Index print-quality mode setting up the network, 2-2 automatic, 4-3 solving print-quality problems, 4-6 enhanced, 4-3 specialty media, 3-25 standard, 4-3 custom size paper, 3-44, 3-47 product disposal, A-7 envelopes, 3-31 product recycling, A-7 glossy paper, 3-39 labels, 3-34 transparencies, 3-25 standard print-quality mode, 4-3 recycling supplies, 5-6 supplies, A-4...
  • Page 128 3-36 selecting printing options for an printing transparencies, 3-28 individual job, 3-20 supported paper sizes and weights, 3-8 Xerox Support Centre, 1-10 troubleshooting Windows PostScript driver, 2-9 all colors too light or too dark, 4-11 color settings not applied, 4-13...

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