Network Problems; Network Diagnostics - Xerox Phaser 6360 Service Manual

General Troubleshooting

Network Problems

Network Diagnostics

4-24
The Phaser 6300/6350/6360 printers include diagnostic tools to help resolve
networking problems that prevent printing. Located in the Troubleshooting
menu is the Network Problems menu. The Network Problems menu lists the
Network Diagnostics test and the Network Log Pages. Use these tools to
verify network connectivity.
Initial Actions:
■ Check that the driver software is properly installed on the host.
■
Make sure the network cable is connected at both ends and is
serviceable.
■
Print a Configuration page to verify the correct IP address, network mask,
and gateway are entered into the printer's NVRAM.
■
Reboot the printer to clear the network logs.
■
If the problem persists, follow the procedure below.
Selecting Network Diagnostics runs a test on the TCP/IP connection
(Ethernet Port) and displays the results. If no errors are detected, the
message Network diagnostics completed, No problem detected
along with options for Help or printing either the Connection Setup or
Configuration page. The Connection Setup and Configuration pages list
current network parameters stored in the printer's NVRAM. If Network
Diagnostics detects an error, the error message displays with menu options to
assist in correcting the error. Pressing Help (?) provides help text listing steps
to help diagnose and clear the error.
In situations where Network Diagnostics completes without an error, but
printing continues to fail, test the printer's Ethernet Port directly using a cross-
over cable and a second, known good, Ethernet Port. A successful test using
this procedure eliminates the printer's networking hardware as the root cause.
Note
The Ethernet Port verification procedures were developed for Windows
XP or Mac OS X. If a different operating system is in use, adapt the steps
as necessary.
Phaser 6300/6350/6360 Service Manual
displays,