Fuser Jams; Exit Jams - Xerox Phaser 6360 Service Manual

Fuser Jams

Exit Jams

Phaser 6300/6350/6360 Service Manual
1. Check that the Fuser is properly seated, locked, and operates normally.
2. Ensure that the paper is in good condition and is listed on the Paper Tips
page as supported media. Try loading new media from a fresh ream.
3. Ensure that only supported transparency film is being used.
4. Check that the printer is operating within its environmental specifications
by using the Printer Status Page.
5. Ensure that the loaded media matches the Control Panel settings.
6. Are the margins on the page greater than 5 mm?
7. Check the Fuser area for debris.
8. Visually inspect the Fuser baffle for burrs.
9. Test the Fuser Motor using Service Diagnostics.
10. See "Jam at Fuser Jam F" on page 3-11 for troubleshooting Fuser Jams.
1. Ensure the paper is in good condition and is the correct type for the
printer. See "Media and Tray Specifications" on page 1-18 for the correct
media types, sizes and weights for each tray.
2. Ensure the printer is within its operating environmental specifications.
3. If media is showing excessive curl when exiting, try turning the media
over, loading new media from a fresh ream, or a different type of media.
4. Ensure that the loaded media matches the Control Panel settings.
5. Is the jam caused by a heavy, stiff paper being used for two-sided
printing? In such cases, a lighter grade of paper should be used, see the
printer's Paper Tips page.
6. If debris is visible, clean all exit locations in the Fuser and the Chute
Assembly, with a clean, dry, lint-free wipe.
7. Does the Exit Roller turn? Test the Duplex Motor using Service
Diagnostics. For information on Service Diagnostics, see "Service
Diagnostics" on page 4-6.
8. See "Jam at Duplex Jam D" on page 3-13 for troubleshooting duplex jams
if the Duplex Motor test fails.
General Troubleshooting
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