Trouble Hearing Called Party Answer; Automatically Dialed Calls Beginning With Star Codes Are Misrouted; Using The Recall Feature Has No Effect - Avaya PARTNER Advanced Communications System Installation And Use Manual

Trouble Hearing Called Party Answer

Possible Cause 1: If you are using a speakerphone, there may be environmental factors that affect
the performance of the speaker or microphone.
What to do: Check to see if you are using proper speakerphone technique:
Avoid places with high background noise.
Avoid talking before the other person is finished speaking.
Face the telephone and stay within two feet of it.
Place your telephone at least six inches from the edge of your desk.
If the problem is not solved, go to Possible Cause 2.
Possible Cause 2: If the system is set for touch-tone dialing, you may have a faulty telephone or
cord. See "System Telephone Does Not Work" on page
the Rotary Dialing Timeout interval is too long.
What to do: Reset the interval by using Rotary Dialing Timeout (#108).
If you can hear the called party answer, the problem is solved.
If the problem is not solved, call the helpline number listed on the front, inside cover.
Automatically Dialed Calls Beginning with
Star Codes Are Misrouted
Possible Cause: The Star Code Dial Delay setting is not inserting a long enough pause, allowing
part of the telephone number to be dialed before the second dial tone from the central office is
established.
What to do: Use Star Code Dial Delay (#410) to increase the Star Code Dial Delay setting.

Using the Recall Feature Has No Effect

Possible Cause: Recall Timer Duration setting is too short.
What to do: Increase the Recall Timer Duration (#107) by 100 milliseconds.
If the Recall feature works, the problem is solved.
If the Recall feature still does not work, continue increasing the Recall Timer Duration by
increments of 100 milliseconds until the problem is solved.
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11-6. If the system is set for rotary dialing,
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Other Telephone Problems
Troubleshooting
11-15