Unable To Launch Ctc Help After Removing Netscape - Cisco NCS 2000 series Troubleshooting Manual

Unable to Launch CTC Help After Removing Netscape

• netscape -ncols 32 (limits Netscape to 32 colors so that if the requested color is not available, Netscape chooses the
closest color option)
Unable to Launch CTC Help After Removing Netscape
Problem
Help and receive an MSIE is not the default browser error message.
Solution
default. When you remove Netscape, the Help files are not automatically associated with Internet Explorer
as the default browser. Reset Internet Explorer as the default browser so that CTC associates the Help files
to the correct browser. Complete the
resetting as default browserresetting Internet Explorer as the default browser, on page 48
CTC Help files to the correct browser.
Reset Internet Explorer as the Default Browser for CTC
SUMMARY STEPS
1. Open the Internet Explorer browser.
2. From the menu bar, click Tools > Internet Options. The Internet Options window appears.
3. In the Internet Options window, click the Programs tab.
4. Click the Internet Explorer should check to see whether it is the default browser check box.
5. Click OK.
6. Exit all open and running CTC and Internet Explorer applications.
7. Launch Internet Explorer and open a new CTC session. You should now be able to access the CTC Help.
DETAILED STEPS
Step 1
Open the Internet Explorer browser.
Step 2 From the menu bar, click Tools > Internet Options. The Internet Options window appears.
Step 3
In the Internet Options window, click the Programs tab.
Step 4 Click the Internet Explorer should check to see whether it is the default browser check box.
Step 5
Click OK.
Step 6 Exit all open and running CTC and Internet Explorer applications.
Step 7
Launch Internet Explorer and open a new CTC session. You should now be able to access the CTC Help.
Unable to Change Node View to Network View
Problem
appear grayed out. Logging into the new CTC, the user is unable to change node view (single-shelf mode) or
Cisco NCS 2000 series Troubleshooting Guide, Release 11.0
48
After removing Netscape and running CTC using Internet Explorer, you are unable to launch CTC
Loss of association between browser and Help files.
Possible Cause
When the CTC software and Netscape are installed, the Help files are associated with Netscape by
When activating a large, multinode BLSR from Software R3.2 to Software R3.3, some of the nodes
Reset Internet Explorer as the Default Browser for CTCInternet Explorer
General Troubleshooting
to associate the