Reconfigure The Browser - Cisco NCS 2000 series Troubleshooting Manual

Reconfigure the Browser

Step 5
Click the Advanced tab on the Java Plug-in Control Panel.
Step 6 Navigate to C:\ProgramFiles\JavaSoft\JRE\1.6.
Step 7
Select JRE 1.6.
Step 8 Click Apply.
Step 9 Close the Java Plug-in Control Panel window.
Reconfigure the Browser
SUMMARY STEPS
1. From the Start Menu, launch your browser application.
2. If you are using Netscape Navigator:
3. If you are using Internet Explorer:
4. Temporarily disable any virus-scanning software on the computer. See the
Downloading CTC JAR Files From Control Card, on page
5. Verify that the computer does not have two network interface cards (NICs) installed. If the computer does
have two NICs, remove one.
6. Restart the browser and log onto the system.
DETAILED STEPS
Step 1 From the Start Menu, launch your browser application.
Step 2
If you are using Netscape Navigator:
a) From the Netscape Navigator menu bar, click the Edit > Preferences menus.
b) In the Preferences window, click the Advanced > Proxies categories.
c) In the Proxies window, click the Direct connection to the Internet check box and click OK.
d) From the Netscape Navigator menu bar, click the Edit > Preferences menus.
e) In the Preferences window, click the Advanced > Cache categories.
f) Confirm that the Disk Cache Folder field shows one of the following paths:
• For Windows 98/ME: C:\ProgramFiles\Netscape\Communicator\cache
• For Windows NT/2000/XP: C:\ProgramFiles\Netscape\username\Communicator\cache
g) If the Disk Cache Folder field is not correct, click Choose Folder.
h) Navigate to the file listed in Step
i) Click OK in the Preferences window and exit the browser.
Step 3 If you are using Internet Explorer:
a) From the Internet Explorer menu bar, click the Tools > Internet Options menus.
b) In the Internet Options window, click the Advanced tab.
c) In the Settings menu, scroll down to Java (Sun) and click the Use Java 2 v1.4.2 for applet (requires restart) check
box.
d) Click OK in the Internet Options window and exit the browser.
Cisco NCS 2000 series Troubleshooting Guide, Release 11.0
44
2.f, on page 44, and click OK.
General Troubleshooting
Browser Stalls When
50.