Troubleshooting; Troubleshooting Overview; Features Of The Troubleshooting Tab - Extron electronics SMP 351 User Manual

Troubleshooting

Troubleshooting Overview

The five pages within the Troubleshooting tab contain controls typically used during
initial setup to test connections and then later if a product support issue arises. They make
it possible for a user logged in as an administrator to view current system conditions and
connections, view event logs and alarms, test network connections, and reset the unit.
Those logged in at the user level do not have access to the Troubleshooting tab. Users
logged in to the SMP 351 with administrator privileges can see and make changes to all
settings.
Figure 63.

Features of the Troubleshooting Tab

The pages within Troubleshooting include the following:
Status — Displays information about the firmware and Web page versions, system and
component temperatures, fan speeds, Ethernet connection, MAC address, date and
time, as well as details about the bit rates for audio and both the archive and confidence
encoding streams.
Logs — Displays a list (log) of alerts and notices for any event set up for any status other
than Disabled in Configuration>Alarms and Traps>Alarm Message List. The
log can be sorted by date and time, severity, ID, or message. It can also be filtered, or
exported to a CSV file.
Alarms — Similar to Logs, this page displays a list of the more severe events that triggered
alarms. The list can be sorted, filtered, or exported to a CSV file. Individual alarms can be
cleared.
Diagnostic Tools — Provides a convenient way to test network connections using a ping
utility or a trace route (tracert) function.
System Resets — Initiates a unit reboot, delete all stored content and format the internal
storage, or perform one of five different types of reset.
Troubleshooting Tab
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