Extron electronics SMP 351 User Manual page 144

3. To retest the connection click Nmap. To return to the Diagnostic Tools page, click
Close.
Generating and Retrieving a Log File
If you need additional assistance troubleshooting an issue with the SMP 351 or with the
network or system the SMP 351 is a part of, contact the Extron Technical Support Hotline.
See http://www.extron.com/company/contactus.aspx
your regional office. If additional information is needed to troubleshoot the problem, an
applications engineer might request a log file. To create and access this log file, do the
following:
1.
Click the Troubleshooting tab then click the Diagnostic Tools tab.
2. In the Create Log panel, click Create Log. The SMP 351 creates an encrypted file
called "log_collector" containing details about the unit, its system settings, and lists of
logs and alarms and stores it in the "debug" folder within the SMP 351.
NOTE: You may not receive any feedback that the file has been created.
3. Verify that the log file was created by clicking the File Management tab, expanding
the debug folder in the file list, and looking for the log_collector file. If there is no file
within the debug folder, repeat steps 1 and 2. If the log_collector file was created and
stored, proceed to step 4.
4. Open an SFTP client program and use it to access and copy the log_collector file from
the SMP 351 debug folder to your computer (see
5.
If needed, e-mail the log file to the Extron support representative.
for the phone number for
File Management
SMP 351 • Web-Based User Interface
on page 122).
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