Chapter 1 Troubleshooting - Dell 2135cn Service Manual

Chapter 1 Troubleshooting CONTENTS
1. Troubleshooting Overview...........................................................................................1 - 1
1.1 Flow of Troubleshooting.................................................................................................................... 1 - 1
1.2 Check Installation Status .................................................................................................................. 1 - 1
1.3 Cautions on Service Operations ....................................................................................................... 1 - 2
1.4 Cautions for FIP Use......................................................................................................................... 1 - 3
1.5 Items to Be Confirmed Before Going to FIP Troubleshooting........................................................... 1 - 4
1.5.1 Basic Multi Function Printer Problems ...................................................................................... 1 - 4
1.5.2 Display Problems ...................................................................................................................... 1 - 4
1.5.3 Printing Problems...................................................................................................................... 1 - 4
1.5.4 Print Media Guidelines.............................................................................................................. 1 - 5
1.5.5 Copy Problem ........................................................................................................................... 1 - 9
1.5.6 Fax Problems............................................................................................................................ 1 - 9
1.5.7 Scanning Problems................................................................................................................. 1 - 11
2. FIP .............................................................................................................................1 - 13
2.1 FIP .................................................................................................................................................. 1 - 13
2.2 Flow of FIP...................................................................................................................................... 1 - 13
2.3 Status Code List.............................................................................................................................. 1 - 14
3. ERROR CODE FIP...................................................................................................1 - 59
3.1 Troubleshooting for the call center.................................................................................................. 1 - 59
Flows 1 001-360 Restart Printer ........................................................................................................... 1 - 59
Flows 2 MCU Firmware Error 003-340 ................................................................................................. 1 - 60
Flows 3 NVM Error 003-356 ................................................................................................................. 1 - 61
Flows 4 Paper Jam 005-110/005-121 / Job was Finished 005-124...................................................... 1 - 62
Flows 5 Cover Open 005-301 ............................................................................................................... 1 - 63
Flows 6 Laser Error 006-370 ................................................................................................................ 1 - 64
Flows 7 007-340 Restart Printer ........................................................................................................... 1 - 65
Flows 8 007-341 Restart Printer ........................................................................................................... 1 - 66
Flows 9 007-371 Restart Printer ........................................................................................................... 1 - 67
Flows 10 CTD Sensor Error 009-340 (Y).............................................................................................. 1 - 68
Flows 11 CTD Sensor Error 009-340 (M) ............................................................................................. 1 - 70
Flows 12 CTD Sensor Error 009-340 (C).............................................................................................. 1 - 72
Flows 13 CTD Sensor Error 009-340 (K).............................................................................................. 1 - 74
Flows 14 010-317 Reseat Fuser........................................................................................................... 1 - 76
Flows 15 Replace Fuser Now 010-351/010-421................................................................................... 1 - 77
Flows 16 Env. Sensor Error 010-354.................................................................................................... 1 - 78
Flows 17 Fuser Error 010-377 .............................................................................................................. 1 - 79
Flows 18 016-300/016-301/016-302/016-310/016-313/016-315/016-317/016-323/016-324/016-327/
016-344/016-345/016-346/016-347/117-365/131-397/131-398/131-399 Restart Printer /
Erase Flash Err. 016-392 / Write Flash Err. 016-393 / Verify Error 016-394 ......................... 1 - 80
Flows 18-1 016-340 Restart Printer ...................................................................................................... 1 - 81
Flows 19 016-316/016-318 Reseat Memory......................................................................................... 1 - 83
Flows 20 016-370 Restart Printer ......................................................................................................... 1 - 84
Flows 21 Invalid ID 016-383 / Range Chk Error 016-384 / Header Error 016-385 /
Check Sum Error 016-386 / Format Error 016-387 / Open Flash Err. 016-388 /
Protection Error 016-391 ....................................................................................................... 1 - 85
Version 4.2 2009.08.25

Chapter 1 Troubleshooting