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Dell All-in-One Wireless Printer V515w User Manual

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Table of Contents
Dell V515w User's Guide
April 2009
www.dell.com | support.dell.com
Machine type(s):
4443
Model(s):
2dw, 6dw

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Table of Contents

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   Summary of Contents for Dell All-in-One Wireless Printer V515w

  • Page 1 Dell V515w User's Guide April 2009 www.dell.com | support.dell.com Machine type(s): 4443 Model(s): 2dw, 6dw...
  • Page 2 DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest...
  • Page 3: Table Of Contents

    Understanding the parts of the printer...11 Ordering and replacing supplies...13 Replacing ink cartridges...13 Ordering ink cartridges...14 Recycling Dell products...15 Using the printer control panel buttons and menus...16 Using the printer control panel...16 Using the printer menus...18 Changing temporary settings into new default settings...20 Changing the Power Saver timeout...21...
  • Page 4 Printing basic documents...31 Printing specialty documents...33 Printing on both sides of the paper (duplexing) manually...34 Working with photos...36 Printing from a Bluetooth-enabled device...41 Managing print jobs...44 Copying...47 Tips for copying...47 Making copies...47 Copying photos...47 Enlarging or reducing images...48 Adjusting copy quality...48 Making a copy lighter or darker...49 Collating copies using the printer control panel...49 Repeating an image on one page...50...
  • Page 5 Faxing FAQ...73 Networking...80 Installing the printer on a wireless network...80 Advanced wireless setup...84 Networking FAQ...88 Maintaining the printer...98 Maintaining ink cartridges...98 Cleaning the exterior of the printer...99 Cleaning the scanner glass...100 Troubleshooting...101 Before you troubleshoot...101 Using the Service Center to solve printer problems...101 If Troubleshooting does not solve your problem...101 Setup troubleshooting...101 Jams and misfeeds troubleshooting...106...
  • Page 7: Safety Information

    Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements.
  • Page 8: About Your Printer

    About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.
  • Page 9: Finding Information About The Printer

    “Deep Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints. Recycling • Return empty ink cartridges for reuse or recycling through the Dell Cartridge Collection Program. To return an empty ink cartridge, go to www.dell.com/recycling to request a postage-paid bag. •...
  • Page 10 Note: The Service Tag and Express Service Code appear on labels located on your printer. Installation software CD Note: If you purchased your Dell computer and printer at the same time, then documentation and drivers for your printer are already installed on your computer.
  • Page 11: Understanding The Parts Of The Printer

    Understanding the parts of the printer Use the Paper support Wi-Fi indicator Memory card slots PictBridge and USB port Card reader light Paper exit tray Printer control panel Automatic Document Feeder (ADF) paper guide Keep paper straight when feeding it into the ADF. ADF output tray ADF tray Paper feed guard...
  • Page 12 Use the Top cover Access the scanner glass. Scanner glass Scan and copy photos and documents. Security slot Install an anti-theft cable on your printer. Power supply with port Connect the printer to a power source. EXT Port Connect additional devices (telephone or answering machine) to the printer and the telephone line.
  • Page 13: Ordering And Replacing Supplies

    Ordering and replacing supplies Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out. Turn on your printer.
  • Page 14: Ordering Ink Cartridges

    Color cartridge Color cartridge, high yield Licensed for a single use only. After use, return this cartridge to Dell for remanufacturing, refilling, or recycling. To know more about recycling Dell products, visit www.dell.com/recycling. Available only on the Dell Web site at www.dell.com/supplies.
  • Page 15: Recycling Dell Products

    Recycling Dell products To return Dell products to Dell for recycling: Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home. Choose your printer from the printer drop-down list.
  • Page 16: Using The Printer Control Panel Buttons And Menus

    Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Use the: Power button Copy button Scan button Fax button Photo button Using the printer control panel buttons and menus •...
  • Page 17: Using The Printer Control Panel Buttons And Menus

    Use the: Display Note: The display is turned off in Power Saver mode. Arrow buttons Select button Back button Setup button Use the: Address Book Access fax numbers from a saved list of numbers. Redial/Pause In Fax mode: • Insert a three-second pause in a fax number to wait for an outside line or get through an automated answering system.
  • Page 18: Using The Printer Menus

    Use the: Dial the telephone number manually using the keypad before sending the fax. Dialtone Color/Black Switch to color mode or black-and-white mode. Start button Start a print, scan, fax, or copy job, depending on which mode is selected. Cancel button •...
  • Page 19 Photo menu Easy Photo Print Photos • • Print Print – – Last Photo Last Photo – – All Photos All Photos – – Date Range Date Range – – Photo Number Photo Number • – Paper Size Print DPOF •...
  • Page 20: Changing Temporary Settings Into New Default Settings

    Changing temporary settings into new default settings The following menus revert to default settings after two minutes of inactivity or after the printer is turned off: Copy menu • • • • • • • • Scan menu • • Fax menu (selected models •...
  • Page 21: Changing The Power Saver Timeout

    Press the arrow buttons to scroll to Never, and then press Press until you exit Setup, or press another mode button. Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left idle.
  • Page 22: Saving Energy With Eco-mode

    Saving energy with Eco-Mode The Eco-Mode feature optimizes energy efficiency and saves money. When Eco-Mode is enabled, the printer automatically switches to the following settings: • The printer display is dimmed. • The printer changes to Power Saver mode after ten minutes. Notes: •...
  • Page 23: Using The Printer Software

    If you did not install these additional programs during initial installation, then reinsert the installation software CD, run the installation software, and then select Install Additional Software from the Software Already Installed screen. Printer software Use the Dell Printer Home (referred to as Printer Home) Dell Fast Pics (referred to as Fast Pics) •...
  • Page 24 Add, edit, or delete contacts in the built-in phone book. • Access the Dell Fax Setup Utility. Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.
  • Page 25: Updating The Printer Software (windows Only)

    In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. Follow the instructions on the Welcome screen. Using the World Wide Web Updated printer software may be available at www.support.dell.com. Using the printer software...
  • Page 26: Loading Paper And Original Documents

    Loading paper and original documents Loading paper Fan the paper. Center the paper on the paper support. Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges should be flush against both paper guides.
  • Page 27 Load up to: 25 sheets of heavyweight matte paper 20 sheets of banner paper 10 envelopes 25 sheets of labels Make sure that: • The print side of the paper is faceup. • The paper guides rest against the edges of the paper. •...
  • Page 28: Saving Paper Default Settings

    Load up to: 25 greeting cards, index cards, postcards, or photo cards 25 sheets of photo/glossy paper 10 iron-on transfers 50 transparencies Saving paper default settings You can set the default paper size, paper type, and photo print size for the documents and photos that you print. Note: These default settings apply only to print, copy, and scan jobs that you initiate from the printer.
  • Page 29: Loading Original Documents On The Scanner Glass

    • If you want to set the default photo print size: Press the arrow buttons to scroll to Defaults, and then press Press to select Photo Print Size. Press the arrow buttons to select the default photo print size for the printer, and then press Press until you exit Setup, or press another mode button.
  • Page 30 The document feeds into the ADF. Loading paper and original documents...
  • Page 31: Printing

    Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. •...
  • Page 32: Printing Multiple Pages On One Sheet

    Click OK to close any printer software dialogs. Click OK or Print. Printing pages in reverse order By default, the first page is printed first. If you want to reverse the order in which pages print to make documents ready to read with the first page on top, then do the following: With a document open, click File ...
  • Page 33: Printing Specialty Documents

    Select and print the document: If the printer is using a USB connection Press the arrow buttons to select the file name of the document that you want to print or the folder where the document is saved in the memory device. Press , and then press If the printer is using a Wireless connection (selected models only)
  • Page 34: Printing On Both Sides Of The Paper (duplexing) Manually

    Printing labels Load the label sheets in the printer. Send the print job: With a document open, click File  Print. Click Properties, Preferences, Options, or Setup. From the Paper Size list of the Print Setup tab, choose a paper size that matches the size of the label sheet. If no paper size matches the label sheet size, then set a custom size.
  • Page 35 From the 2-Sided Printing section, select Manual. Note: The Print Instruction Page to Assist in Reloading item is selected automatically. Click OK. The printer prints the odd-numbered pages and the instruction sheet. Flip and reload the paper, following the directions on the instruction sheet to complete the print job. Note: To return to single-sided printing, return to the Advanced tab.
  • Page 36: Working With Photos

    Working with photos Using a memory card or flash drive with the printer Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. Insert a memory card into the card slot or a flash drive into the USB port.
  • Page 37: Printing Photos Using The Printer Control Panel

    Supported memory cards and file types Memory Card • Secure Digital (SD) • Micro Secure Digital (with adapter) (Micro SD) • Mini Secure Digital (with adapter) (Mini SD) • MultiMedia Card (MMC) • Reduced Size MultiMedia Card (with adapter) (RS-MMC) •...
  • Page 38: Printing Photos From A Memory Device Using The Printer Software

    Press the Color/Black button to set a color or black-and-white print. When you select color or black-only printing, the light near your choice comes on. Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Printing photos from a memory device using the printer software Load photo paper with the glossy or printable side faceup.
  • Page 39: Printing Photos From A Pictbridge-enabled Digital Camera

    Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera. Insert the other end of the cable into the PictBridge port on the front of the printer.
  • Page 40: Printing Photos From A Memory Device Using The Proof Sheet

    Press the arrow buttons to select the paper size, paper type, photo size, and layout of the photos that you want to print. Press each time you make a selection. See the documentation for your camera to begin printing. Note: If you insert the camera while the printer is performing another job, then wait for the job to finish before printing from the camera.
  • Page 41: Printing From A Bluetooth-enabled Device

    Printing photos from a digital camera using DPOF If your camera supports Digital Print Order Format (DPOF), then you can specify which photos to print, how many of each, and the print settings while the memory card is still in the camera. The printer recognizes these settings when you insert the memory card into the printer or connect the camera to the printer.
  • Page 42 • The Bluetooth-enabled device you are using requires users to set up a Bluetooth connection on every print job. For more information, see the documentation for your Bluetooth device. • The name of the Bluetooth device you are using is automatically deleted from the Bluetooth device list. When the Bluetooth security level is set to High, the printer saves a list of up to eight Bluetooth devices that have previously set up a connection with the printer.
  • Page 43: Setting The Bluetooth Security Level

    Setting the Bluetooth security level Insert a Bluetooth USB adapter into the USB port. Bluetooth Dongle Connected appears on the display. Note: A Bluetooth adapter is not included with the printer. From the printer control panel, press Press the arrow buttons to scroll to Bluetooth Setup, and then press button Press the arrow buttons to scroll to Security Level, and then press Press the arrow buttons to select the security level, and then press •...
  • Page 44: Managing Print Jobs

    Insert a USB Bluetooth adapter into the USB port. Bluetooth Dongle Connected appears on the display. Warning—Potential Damage: Do not touch cables, any network adapter, any connector, the USB Bluetooth adapter, or the printer in the areas shown while actively printing, reading, or writing from a Bluetooth-enabled device.
  • Page 45: Pausing Print Jobs

    Press Enter, or click OK. The printer folder opens. Right-click the printer, and then select Set as Default Printer. Changing the printing mode To conserve ink, you can change the default printing mode for all print jobs to Quick Print. It uses less ink and is ideal for printing text-only documents.
  • Page 46: Canceling Print Jobs

    Resume the print job: • If you want to resume a particular print job, then right-click the document name, and then select Resume. • If you want to resume all print jobs in the queue, then click Printer, and then clear the selection for Pause Printing.
  • Page 47: Copying

    Copying Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying • When using the ADF, adjust the paper guide on the ADF to the width of the original document. •...
  • Page 48: Enlarging Or Reducing Images

    From the printer control panel, press Press until Photo Reprint appears. Press the arrow buttons to scroll to Yes, and then press Press the arrow buttons to select the desired paper size, and then press Press Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or storing.
  • Page 49: Making A Copy Lighter Or Darker

    Making a copy lighter or darker Load paper. Load an original document faceup into the ADF or facedown on the scanner glass. From the printer control panel, press Press until Lighter/Darker appears. Press the arrow buttons to adjust the slider, and then press Note: Pressing the left arrow button makes the copy lighter, and pressing the right arrow button makes the copy darker.
  • Page 50: Repeating An Image On One Page

    Repeating an image on one page You can print the same page image multiple times on one sheet of paper. This option is helpful when creating items such as labels, decals, flyers, and handouts. Load paper. Load an original document facedown on the scanner glass. From the printer control panel, press Press until Copies per Sheet appears.
  • Page 51: Canceling Copy Jobs

    Press the left or right arrow button to select the number of copies, and then press the Color/Black button to set a color or black-and-white copy. When you select color or black-only printing, the light near your choice comes on. Press Load the next page of the document.
  • Page 52: Scanning

    Scanning Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for scanning • When using the ADF, adjust the ADF paper guide to the width of the original document. •...
  • Page 53: Scanning To A Flash Drive Or Memory Card

    Press the arrow buttons to select the resolution quality and the original image size. Press a selection. Press to start scanning. The scan is complete when the application you selected in step 6 opens on the destination computer, and the scan appears within the application as a new file.
  • Page 54: Scanning Documents Into An Editing Application

    The scan is complete when the photo editing application you selected in step 6 opens on the destination computer, and the scan appears within the application as a new file. Using the printer software Load a photo or photos facedown on the scanner glass. Click or Start.
  • Page 55: Scanning To A Pdf

    Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home. Choose your printer from the printer drop-down list. Click Email, and then select Photo, Document or PDF. Scanning starts and the scan progress dialog appears. When the scan is finished, a new e-mail message is created with the scanned document automatically attached.
  • Page 56: Canceling Scan Jobs

    To learn how PINs get assigned to network computers, see the Help for the printer software associated with your operating system. What is an application list, and how do I update it? When you scan a file, you can choose which application to use to open it on your computer. The printer downloads this application list from your computer when scanning for the first time.
  • Page 57: Faxing

    Faxing CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Setting up the printer to fax Scenario 1: Standard telephone line Check the scenarios below and follow the setup that is applicable to your telephone line.
  • Page 58 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack Connected to different wall jacks LINE Tips for this setup: • If you have only one telephone number on your line, or if you do not subscribe to a distinctive ring service, then you need to set the printer to receive faxes automatically (Auto Answer On).
  • Page 59 • If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
  • Page 60 Scenario 2: Digital Subscriber Line (DSL) Follow this setup if you have a Digital Subscriber Line (DSL). A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxing) and digital Internet access.
  • Page 61 Scenario 3: VoIP telephone service Follow this setup if you have telephone service from a Voice over Internet Protocol (VoIP) provider. Tips for this setup: • Connect the printer to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. The port labeled Phone Line 2 or Fax Port is not always active.
  • Page 62 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. Tips for this setup: • Connect the printer to the port labeled Phone Line 1 or Phone Port on the cable modem. The port labeled Phone Line 2 or Fax Port is not always active.
  • Page 63 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem.
  • Page 64 Connecting the printer to a non-RJ-11 wall jack To set up the printer for faxing, connect the printer to the RJ-11 adapter that comes with the printer, and then plug the adapter into the wall jack. You can also connect an additional device (telephone or answering machine) to the same telephone line.
  • Page 65 If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug and plug the device into the Connecting the printer in countries that use serial connection In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering machine into the port of the printer.
  • Page 66 LINE Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. LINE N F N Faxing...
  • Page 67: Entering Your User Information

    Connect the printer to any of the N ports. Entering your user information Your user information includes your name or your company name, your fax number (your fax number is your telephone number, unless you have a dedicated fax telephone line), and the time and date on your fax machine when a transmission is made.
  • Page 68: Configuring The Fax Settings

    Press again to select On. During the initial setup of your printer, you were prompted to enter the date and time. If you have not entered this information, then do the following: Press twice. Press the arrow buttons to scroll to Device Setup, and then press Press the arrow buttons to scroll to Date/Time, and then press Enter the date using the keypad, and then press Enter the time using the keypad, and then press...
  • Page 69 Configure the fax settings using the selections in the menu: From here Address Book Reports Ringing and Answering Fax Printing Dialing and Sending Fax Blocking You can Set up, view, or print the Address Book. • Print activity logs. Activity logs let you view the sent and received fax history of your printer.
  • Page 70: Creating A Contact List

    Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Speed Dial entries.
  • Page 71: Sending Faxes

    To add a fax group: Press to select Add. Using the keypad, enter any number from 90 to 99, and then press Enter a fax number in the Enter Number field, and then press If you want to add another contact to the group, press the arrow buttons to scroll to Yes, and then press Repeat step 5d as necessary.
  • Page 72: Receiving Faxes

    If you want to send a fax to a single recipient, then press If you want to send a fax to a group of numbers (broadcast fax), press the arrow buttons to scroll to Yes, and then press Press the Color/Black button to select a color or black-and-white fax. Press to start the fax job.
  • Page 73: Faxing Faq

    When the number of rings you set is detected, the printer automatically receives the incoming fax. Warning—Potential Damage: Do not touch the cables or the Tips: • If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer to pick up calls two rings after the answering machine.
  • Page 74 To set up the fax: Connect the printer to the telephone line. For more information, see “Setting up the printer to fax” on page 57. Configure the fax settings using the fax software. To access the fax software: Click or Start. Click All Programs or Programs, and then select the printer program folder from the list.
  • Page 75: How Can I Check The Dial Tone

    If the printer is connected to the same telephone line with an answering machine, then you must set Auto Answer to On so that you can receive both your voice calls and your faxes. Make sure that the answering machine is set to pick up on fewer rings than the rings set in the printer.
  • Page 76: Adjusting The Ringer Volume

    Make sure the printer is connected properly to the telephone line While the printer is connected to a telephone line through the telephone into the port of the printer. Listen for a dial tone. If you hear a dial tone, then the telephone line is working and properly connected to the printer. If you do not hear a dial tone through both the wall jack and the printer, then see the “Fax troubleshooting checklist”...
  • Page 77: How Do I Send A Fax At A Scheduled Time

    If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.
  • Page 78: How Do I Know That The Fax Was Sent Successfully

    When prompted, enter the fax number of the recipient, and then press How do I know that the fax was sent successfully? You can set the printer to print a confirmation page, or transmission report, every time you send a fax. This report includes the date and time that the fax was sent.
  • Page 79: Can I Block Faxes

    When you enable this option, all the faxes that you receive are automatically forwarded until you disable it. To disable fax forwarding, return to the Fax Forward menu, and then select Off. Can I block faxes? You can block faxes from specific numbers. You can also block junk faxes and faxes from unidentified senders (senders without a Caller ID).
  • Page 80: Networking

    Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11g wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. If you are having issues with an n router, verify with your router manufacturer that the current mode setting is compatible with g devices, as this setting varies depending on the router brand/model.
  • Page 81: Printing A Network Setup Page

    Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless network equipment also offers WPA2 security as an option. Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses.
  • Page 82: Installing The Printer On Other Computers

    Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. Close all open software programs.
  • Page 83: Special Wireless Installation Instructions

    Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box. Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet. Before you begin • Make sure your box is wireless-enabled and activated to work on a wireless network. For more information about configuring the box to work wirelessly, see the documentation that came with your box.
  • Page 84: Advanced Wireless Setup

    Type the IP address you want to assign to the printer in the IP Address field. Click the Submit button. The Submitting Selection message appears. To confirm that the address was successfully assigned, type the static IP address in the Web browser address field and then press Enter.
  • Page 85 Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup: Create a network name or SSID for the network between the computer and your printer. Write down the name of your network. Be sure to use the exact spelling and capitalization. Go to the Security Type list, select WEP, and then create a WEP key.
  • Page 86: Adding A Printer To An Existing Ad Hoc Wireless Network

    In the Network Name (SSID) box, type the name you want to give your wireless network. Write down the network name you chose so you can refer to it when running the wireless setup. Be sure to use the exact spelling and capitalization. If Network Authentication appears in the list, select Open.
  • Page 87: Sharing A Printer In A Windows Environment

    Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Wi-Fi Protected Setup (WPS) is a method of configuring computers and printers on a secure wireless network. WPS is faster and eliminates typing errors when new devices are added to a wireless network. The SSID and WPA passphrase are automatically detected and configured for you.
  • Page 88: Networking Faq

    Press Enter, or click OK. The printer folder opens. Right-click the name of your printer. Click Sharing. From the Sharing tab, select Share this printer or Shared as, and then assign a distinctive name. Click OK. Locate the printer from the remote computer: Note: The remote computer is the one that is not attached to the printer.
  • Page 89: Where Do I Find My Wep Key Or Wpa Passphrase

    Look for any of these identifier marks to check if your device is WPS certified: You can find these WPS logos on the side, back, or top of your access point or router. Where do I find my WEP key or WPA passphrase? To find the WEP key or WPA passphrase for the wireless network, view the security settings on the access point or wireless router.
  • Page 90: How Do I Find Out What Type Of Security My Network Is Using

    How do I find out what type of security my network is using? You must know the WEP key or WPA passphrase and the type of security (WEP, WPA, or WPA2) used on the wireless network. To obtain this information, see the documentation that came with your wireless access point (wireless router), see the Web page associated with the wireless access point, or consult your system support person.
  • Page 91: Why Do I Need An Installation Cable

    Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Scenario 3: Wireless network with no Internet access •...
  • Page 92: How Do I Attach The Installation Cable

    The installation cable connects to a rectangular USB port on the installing computer and the square USB port on the printer. How do I attach the installation cable? The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer. This connection allows you to configure the printer for a networked or locally attached installation.
  • Page 93: Finding The Signal Strength

    In infrastructure mode, all devices on a wireless network communicate with each other through a wireless router (wireless access point). Devices on the wireless network must have valid IP addresses for the current network and share the same SSID and channel as the wireless access point. In ad hoc mode, a computer with a wireless network adapter communicates directly with a printer equipped with a wireless print server.
  • Page 94: How Can I Improve Wireless Signal Strength

    How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the printer.
  • Page 95: What Is A Mac Address

    How can I make sure my computer and printer are connected to the same wireless network? If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network. Obtain the SSID of the network that the computer is connected to: Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
  • Page 96: How Do I Find The Mac Address

    While it is possible to change the MAC address of a network device, it is not common practice to do so. For this reason, MAC addresses are considered permanent. IP addresses are easily changed, so MAC addresses are a more reliable method of identifying a specific device on a network.
  • Page 97: How Do I Locate Ip Addresses

    What is TCP/IP? Networks are able to function because computers, printers, and other devices are able to send data to each other, either through cables or by using wireless signals. This transfer of data is made possible by sets of data transmission rules called protocols.
  • Page 98: Maintaining The Printer

    Maintaining the printer Maintaining ink cartridges Checking ink levels Using the printer control panel From the printer control panel, press Press the arrow buttons to scroll to Maintenance, and then press Press again to select Ink Levels. Press the arrow buttons to check the ink level in each cartridge. Using the printer software Click or Start.
  • Page 99: Cleaning The Exterior Of The Printer

    Select Printer Home. Choose your printer from the printer drop-down list. From the Maintenance tab, click Align cartridges. Follow the instructions on the computer screen. If you aligned the cartridges to improve print quality, then print your document again. If print quality has not improved, then clean the printhead nozzles.
  • Page 100: Cleaning The Scanner Glass

    Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray. Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer. Make sure the paper support and paper exit tray are dry before beginning a new print job. Cleaning the scanner glass Dampen a clean, lint-free cloth with water.
  • Page 101: Troubleshooting

    If it appears on an error message dialog, click the For additional assistance, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support •...
  • Page 102: Incorrect Language Appears On The Display

    • “Printer is printing blank pages” on page 105 • “Printer is busy or does not respond” on page 105 • “Cannot delete documents from the print queue” on page 106 • “Cannot print through USB” on page 106 Incorrect language appears on the display If the "Before you troubleshoot"...
  • Page 103: Software Did Not Install

    Remove the printhead. Wipe the printhead contacts using a clean, lint-free cloth. Reinsert the printhead. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.
  • Page 104: Print Job Does Not Print Or Is Missing Pages

    HECK THE CONNECTION Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a ECONNECT THE PRINTER POWER SUPPLY Turn off the printer, and then unplug the power cord from the wall outlet.
  • Page 105: Printer Is Printing Blank Pages

    Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a EMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. EINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD Reinstall the ink cartridges, see “Replacing ink cartridges”...
  • Page 106: Jams And Misfeeds Troubleshooting

    Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating. ESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot"...
  • Page 107: Paper Jam In The Paper Support

    Press to turn off the printer. Check the paper tray or lift the scanner unit to check for jammed paper. Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. Press to turn the printer back on.
  • Page 108: Print Troubleshooting

    Firmly grasp the paper, and gently pull it out. Close the ADF door. Press Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: HECK PAPER CONDITION Use only new, unwrinkled paper.
  • Page 109: Print Speed Is Slow

    ELECT THE ORDERLESS PRINT FEATURE With a document or photo open, click File  Print. Click Properties, Preferences, Options, or Setup. From the Paper Options section of the Print Setup tab, select Borderless. Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE INK LEVELS Replace low or empty ink cartridges.
  • Page 110: Copy And Scan Troubleshooting

    Computer slows down when printing These are possible solutions. Try one of the following: F YOU ARE USING A CONNECTION F YOU ARE ON A NETWORK Unplug the power cord from the access point. Wait ten seconds, and then insert the power cord. Copy and scan troubleshooting •...
  • Page 111: Scan Was Not Successful

    SE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE AKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER ELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER...
  • Page 112: Fax Troubleshooting

    AKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Fax troubleshooting • “Fax troubleshooting checklist” on page 112 • “Cannot send faxes” on page 113 • “Cannot receive faxes” on page 115 • “Cannot run the fax software” on page 116 •...
  • Page 113: Cannot Send Faxes

    Cannot send faxes If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following: AKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER If you did not enter your user information during initial setup, then enter your fax name and fax number. In some countries, you cannot send a fax without entering your fax name or company name.
  • Page 114 To make sure that error correction is enabled: From the printer control panel, press Press the arrow buttons to scroll to Fax Setup, and then press Press the arrow buttons to scroll to Dialing and Sending, and then press Press the arrow buttons to scroll to Error Correction, and then press Check to see if error correction is set to On.
  • Page 115: Cannot Receive Faxes

    Cannot receive faxes If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following: AKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP The fax settings depend on whether the printer is connected to its own fax line or shares the line with other devices. If the printer is sharing the telephone line with an answering machine, then make sure that the following are set: •...
  • Page 116: Cannot Run The Fax Software

    To retrieve the correct code: From the printer control panel, press Press the arrow buttons to scroll to Fax Setup, and then press Press the arrow buttons to scroll to Ringing and Answering, and then press Press the arrow buttons to scroll to Manual Pickup Code, and then press Copy the manual answer code that appears on the display.
  • Page 117 Error Message: Unsupported Compression Unsupported Resolution Unrecoverable Fax Error Fax Modem Error Phone Line is connected to the incorrect jack on the back of the machine. Digital line detected Failed to Connect Phone Line Error Phone Line Not Connected Phone Line Busy What it indicates: The fax modem of the receiving fax machine does not support data...
  • Page 118: Memory Card Troubleshooting

    Error Message: No Answer No Caller ID Call Stopped To troubleshoot error messages in the fax software, click Help to view the help information for the fax software. Memory card troubleshooting • “Memory card troubleshooting checklist” on page 118 • “Nothing happens when a memory card is inserted”...
  • Page 119: Wireless Troubleshooting

    Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a HECK THE NETWORK CONNECTION If the printer and computer are connected over a network, then make sure that the correct host and device are communicating.
  • Page 120: Wireless Troubleshooting Checklist

    • “The Continue button is unavailable” on page 123 • “Cannot print and there is a firewall on the computer” on page 124 • “Wi-Fi indicator light is not lit” on page 124 • “Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 125 •...
  • Page 121: Cannot Print Over Wireless Network

    Press the arrow buttons to scroll to Reset Network Adapter Defaults, and then press Press the arrow buttons to scroll to Yes, and then press The printer wireless settings are reset to factory default settings. To verify, print a network setup page. Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software.
  • Page 122 On the main page, click Wireless or any other selection where settings are stored. The SSID will be displayed. Write down the SSID. Note: Make sure you copy it exactly, including any capital letters. Print the printer network setup page. In the Wireless section, look for SSID.
  • Page 123: The Continue Button Is Unavailable

    The Continue button is unavailable Try the following solutions in the order they appear until the Continue button becomes active and can be clicked: HECK IF THE CABLE IS SECURELY PLUGGED INTO THE COMPUTER AND THE PRINTER USB ports are marked with the AKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON Check to see if the button is lit.
  • Page 124: Cannot Print And There Is A Firewall On The Computer

    Notes: • When you get to the Software Already Installed screen, make sure you select Install a printer. • If you have already set up your printer, select Additional Computer when you get to the Setting up a new printer? screen to skip the hardware setup wizard. HECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port: Click...
  • Page 125: Wi-fi Indicator Light Is Green But The Printer Does Not Print (windows Only)

    Wi-Fi indicator light is green but the printer does not print (Windows only) If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the printer does not print, then try one or more of the following: LLOW THE WIRELESS INSTALLATION TO COMPLETE Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless Setup Successful screen.
  • Page 126: Wi-fi Indicator Light Is Still Orange

    Click the Ports tab. Locate the selected port. The selected port has a check beside it in the Port column. If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the port with Printer Port in the Description column.
  • Page 127: Wi-fi Indicator Light Is Blinking Orange During Installation

    OVE YOUR PRINTER Move the printer closer to the wireless access point (wireless router). Although the possible distance between devices in 802.11b or 802.11g networks is 300 feet, the maximum range for optimal performance is generally 100-150 feet. You can find the strength of the network signal on the printer network setup page. HECK ADDRESS If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC...
  • Page 128 If you are using WPA security A valid WPA passphrase is: • From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive. • Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. If your wireless network is not using security, then you will not have a security key. Using a wireless network with no security is not recommended because it can allow intruders to use your network resources without your consent.
  • Page 129 Select the appropriate connection from the ones shown. Right-click the connection, and then click Repair. AKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER Obtain the printer IP address by printing a network setup page. Click , or click Start and then click Run. In the Start Search or Run box, type cmd.
  • Page 130: Wireless Print Server Not Installed

    Wireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed. If you are sure the printer is capable of wireless printing, try the following: HECK POWER Make sure the light is on.
  • Page 131 • Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is not receiving the IP address within the allowed time. •...
  • Page 132: Communication With Printer Lost When Connected To Virtual Private Network (vpn)

    Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time. If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling.
  • Page 133 HANGE THE CHANNEL THE WIRELESS ROUTER USES You can sometimes eliminate interference from unknown sources by changing the channel your wireless router uses to broadcast. There are three distinct channels on a router. Check the documentation that came with your router to determine which three apply.
  • Page 134 HECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER Some wireless routers have documented defects that were identified and resolved by the manufacturers. Visit the company Web site of the router manufacturer. Check for firmware updates and other advice from the manufacturer. Check the manual that came with your wireless router if you are not sure how to reach the manufacturer Web site.
  • Page 135: Index

    Index ad hoc SSID 84 WEP 84 ad hoc network 92 ad hoc wireless network adding a printer 86 creating using Windows 84 additional computers installing wireless printer 82 Address Book setting up 70 Address Book, fax setting 68 adjusting dialing and ringer volume 76 adjusting speaker volume 76 AliceBox 83...
  • Page 136 partial document or photo scans 111 poor scanned image quality 110 scan not successful 111 scanning takes too long or freezes the computer 111 copy job canceling 51 copy quality, adjusting 48 copy troubleshooting scanner unit does not close 110 copying 47 adjusting quality 48 collating copies 49...
  • Page 137 receiving automatically 72 receiving manually 73 rings 75 scheduling 77 sending a broadcast fax immediately 71 sending using the control panel 71 setup 73 tips, receiving 72 tips, sending 71 using the computer 72 using the control panel 71 faxing tips receiving faxes automatically 72 receiving faxes manually 73 file types...
  • Page 138 finding IP address of printer 97 IP addresses 97 no wireless network 84 nothing happens when memory card is inserted 118 on-hook faxing 77 page does not print 104 Pages per Sheet copies 50 paper conserving 8 paper and media banner paper 27 envelopes 27 heavyweight matte paper 27...
  • Page 139 78 receiving faxes Auto Answer setting 72, 73 automatically 72 manually 73 tips 72, 73 recycling 8 Dell products 15 redial attempts, fax setting 68 redial time, fax setting 68 reducing an image 48 registering fax user information 67...
  • Page 140 switching from USB to wireless 87 switching from wireless to USB 87 TCP/IP 97 technical support 101 temporary settings changing into default 20 tips for copying 47 printing 31 receiving faxes 72 scanning 52 sending faxes 71 top cover 12 transmission report, fax 78 transparencies 28 troubleshooting...
  • Page 141 creating an ad hoc network using Windows 84 information needed for setting up wireless printing 81 installing printer on (Windows) 82 interference 94 resolving communication problems 132 security 80 security information 90 signal strength 93 SSID 89 troubleshooting 120 types of wireless networks 92 wireless network compatibility 80 wireless print server not installed 130...

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2dw44436dwV515w all in one wireless inkjet printer

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