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Dell 5110cn Service Manual

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  Summary of Contents for Dell 5110cn

  • Page 3 Contents of this document may be subjected to modification without previous notice. Dell Inc. will not assume responsibility for accidental or incidental damages resulting from technical or editorial errors or omissions in this manual, the issue of this manual, the execution of descriptions in this manual, or the use of this manual.
  • Page 4: About This Manual

    1. About this manual This manual is a standard service manual of Dell Inc. containing information re uired for maintenance of this laser printer (standard specifications). 2. Marks giving caution Maintenance operations requiring special cautions or additional information to descriptions of this manual are presented as "Warning", "Caution", or "Note", according to their nature.
  • Page 5: Safety

    4. Safety To prevent possible accidents during maintenance operation, you should observe strictly the "Warning" and "Caution" information in this manual. Dangerous operations and operations out of range of this manual should be absolutely avoided. Generally various processes not covered by this manual may be required in actual operation, which should be performed carefully always giving attention to safety.
  • Page 6 4.2 Driving units When servicing gears or other driving units, be sure to turn them OFF and plug off. Drive them manually when required. Never touch the gears or other driving units while the printer is running. 4.3 High-temperature units When servicing high-temperature units (securing unit, etc.), be sure to turn them OFF to prevent burns, injuries and other troubles, remove the power plug and start service processes after they have cooled down enough.
  • Page 7: Laser Beams

    4.4 Laser beams • If your eyes are exposed to laser beams, you may lose your eyesight. • Never open the cover if warning label for laser beams is attached there. • Before disassembling and reassembling this laser printer, be sure to turn it OFF. •...
  • Page 8: Warning/Caution Labels

    4.5 Warning/caution labels Warning labels and caution labels are attached to this laser printer to prevent accidents Check those labels for their peeling or stain when servicing the printer. 4.5.1 Caution label for high-temperature units Ida_Sec00_010FA 4.5.2 Caution label regarding toner cartridge Ten00004KA Intro-6...
  • Page 9 4.5.3 Caution label regarding Imaging Drum and Transfer Roller Ida_Sec00_005FA Ida_Sec00_009FA Intro-7...
  • Page 10 4.5.4 Caution label regarding MPF and paper tray Ida_Sec00_006FA 4.5.5 Caution label regarding Developer Frame Ida_Sec00_007FA Intro-8...
  • Page 11 4.5.6 Caution label regarding Print Head Ida_Sec00_008FA Intro-9...
  • Page 12: Unpacking The Printer

    Unpacking the Printer The printer must be carried horizontally with two or more persons. Extreme care must be taken to avoid personal injuries. Check the printer visually for evidence of any damage. Peel all tapes off the printer. Ten00011KA Intro-10...
  • Page 13: Table Of Contents

    TABLE OF CONTENTS Cautions for operation ....................Intro-1 1. About this manual.....................Intro-2 2. Marks giving caution....................Intro-2 3. Related documents....................Intro-2 4. Safety ........................Intro-3 4.1 Power source......................Intro-3 4.2 Driving unit......................Intro-4 4.3 High-temperature units ...................Intro-4 4.4 Laser beams......................Intro-5 4.5 Warning/caution labels ...................Intro-6 4.5.1 Caution label for high-temperature units .............Intro-6 4.5.2 Caution label regarding toner cartridge ...............Intro-6 4.5.3 Caution label regarding PHD ASSY and BTR ASSY ..........Intro-7 4.5.4 Caution label regarding MSI and paper tray............Intro-8...
  • Page 14: Chapter 1 Troubleshooting

    Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS 1. Progressing with the Troubleshooting .................1 - 1 1.1 Flow of Troubleshooting........................1 - 1 1.2 Preparatory Requirements........................ 1 - 2 1.3 Cautions for Service Operations ....................... 1 - 3 1.4 Cautions for FIP Use......................... 1 - 4 2.
  • Page 15 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS FIP-26 Paper Jam 071-101........................1 - 54 FIP-27 Paper Jam 077-907........................1 - 60 FIP-28 Load Tray N 024-910/024-911/024-912/024-913/024-914 ............1 - 61 FIP-29 Exit Tray Full 024-920 ......................1 - 62 FIP-30 Load MPF 024-969/Load Tray N 024-965/024-966/024-967/024-968/024-969....... 1 - 63 FIP-31 Tape On XXX Toner 093-919/093-920/093-921/093-922............
  • Page 16 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS P1 "Light (Undertoned) Prints" ......................1 - 113 P2 "Blank Prints" ..........................1 - 116 P3 "Solid Prints" ..........................1 - 118 P4 "Vertical deletion or blank line" ..................... 1 - 119 P5 "Horizontal deletion or blank line" ....................1 - 122 P6 "Black (color) spots"...
  • Page 17 Chapter 1 Troubleshooting Chapter 1 Troubleshooting CONTENTS...
  • Page 18: Chapter 2 Operation Of Diagnostic

    Chapter 1 Troubleshooting Troubleshooting in this manual assumes use of Diag. tools (maintenance tools). However, the troubleshooting allows for the case where the Diag tools are not used. You can correct troubles according to these troubleshooting procedures after understanding them well. 1.
  • Page 19: Preparatory Requirements

    Chapter 1 Troubleshooting 1.2 Preparatory Requirements Be sure to check the following items before starting the troubleshooting procedures: Voltage of the power supply is within the specifications (measure the voltage at the electric outlet). Power cord is free from breakage, short-circuit, disconnected wire, or incorrect connection in the power cord.
  • Page 20: Cautions For Service Operations

    Chapter 1 Troubleshooting 1.3 Cautions for Service Operations Be sure to remove the power cord except when it is specifically required. If the printer is kept ON, never touch the conductive parts while it is not specifically required. The power switch/inlet of LVPS is live even while the power supply is cut off. Never touch the live parts.
  • Page 21: Cautions For Fip Use

    Chapter 1 Troubleshooting 1.4 Cautions for FIP Use It is assumed in the FIP that the printer controller (CONTROLLER PWB) is normally functioning. If any trouble cannot be corrected by troubleshooting, replace the printer controller with a normal one and check for proper operation again. If the trouble is not still corrected, replace the major parts and then related parts in succession and confirm according to the procedure of the "Initial check"...
  • Page 22 Chapter 1 Troubleshooting 13) Parts which are always removed to check as indicated in the FIP and procedures for that purpose are not specifically referred to here. They should be handled carefully. 14) "Replacement" in the FIP indicates replacement of parts which are considered to be the source of trouble to be checked after replacing those parts, assemblies containing them, or parts (HIGH ASSY).
  • Page 23: Level 1 Fip

    Chapter 1 Troubleshooting 2. Level 1 FIP 2.1 Level 1 FIP The level 1 FIP is the first step for trouble diagnosis. The level 1 FIP isolates the presence of various troubles including error codes, and the level 2 FIP provides a guide for proceeding of the troubleshooting.
  • Page 24 Chapter 1 Troubleshooting Ask the operator about trouble status. Is operator’s operating method correct? Turn off and turn on the Power. Instruct how to operate Does error still occur when print End of work is done by the problem mode? Refer to "3.2 Status Code List."...
  • Page 25: Level 2 Fip

    Chapter 1 Troubleshooting 3. Level 2 FIP 3.1 Level 2 FIP The Level 2 FIP is the trouble diagnostic procedure to sort various troubles in addition to the error codes. In the troubleshooting, executing the steps given in the FIP or checking procedure allows you to find out a cause of trouble in a short time.
  • Page 26: Status Code List

    Chapter 1 Troubleshooting 3.2 Status Code List FIP to be Error Message Error Contents referred 001-360 Restart Printer <IOT Fan Motor 1 Failure> FIP-1 Flip MCU detects an error upon receiving error signal from the Rear Fan. Contact Support IfMessageReturns 001-361 Restart Printer <IOT Fan Motor 2 Failure>...
  • Page 27 Chapter 1 Troubleshooting FIP to be Error Message Error Contents referred 003-344 to 003-351 Restart Printer <IOT Firmware Error> FIP-4 Flip Firmware Error is detected. Contact Support IfMessageReturns 003-356 Restart Printer <IOT NVRAM Error> FIP-6 Flip NVRAM and CRUM errors are detected. Contact Support IfMessageReturns 004-310...
  • Page 28 Chapter 1 Troubleshooting FIP to be Error Message Error Contents referred 007-348 Restart Printer <IOT Motor Failure> FIP-9 Main, Deve and Fuser Motor fails are detected. FIP-10 Flip MCU detects an error upon receiving error signal from the Motors. FIP-11 Contact Support IfMessageReturns 009-340/009-341...
  • Page 29 Chapter 1 Troubleshooting FIP to be Error Message Error Contents referred 016-302 Restart Printer <ESS Illegal Exception> FIP-16 Flip CPU illegal exception Contact Support IfMessageReturns 016-310 Restart Printer <ESS FontROM SumCheckError (Main)> FIP-16 Flip Checksum error in the built-in font ROM Contact Support IfMessageReturns 016-311...
  • Page 30 Chapter 1 Troubleshooting FIP to be Error Message Error Contents referred 016-324 Restart Printer <ESS NVRAM2 W/R Check Error> FIP-16 Flip The error is detected by master NVRAM2 W/R check. Contact Support IfMessageReturns 016-327 <ESS NVRAM1 SIZE And ID Check Error> Restart Printer The error is detected by consistency check between the NVRAM size FIP-16...
  • Page 31 Chapter 1 Troubleshooting FIP to be Error Message Error Contents referred 016-338 Restart Printer <Wireless Option Error> FIP-20 Flip The error is detected by Wireless Option check. Reseat Wireless Contact Support 016-340 Restart Printer <ESS Network Communication Error> FIP-16 Flip Communication error between CPU network and ESS firmware Contact Support IfMessageReturns...
  • Page 32: Lcd Display

    Chapter 1 Troubleshooting 3.3 LCD Display FIP to be Problem Error Message Error Contents referred Paper Jam <IOT Fuser Jam> 077-902 1. The exit sensor cannot detect passage of paper within specified time. FIP-24 Flip 2. The exit sensor detected a paper while power is Open Front Latch on or interlock is closed.
  • Page 33 Chapter 1 Troubleshooting FIP to be Problem Error Message Error Contents referred Load Tray N 024-910, 024-911, 024- 912, 024-913, 024-914 Flip Load Tray N Flip Load Tray N <IOT Paper Size Mismatch> FIP-28 The paper size mismatch is detected. NOTE: N: Tray number XXX: Paper size...
  • Page 34 Chapter 1 Troubleshooting FIP to be Problem Error Message Error Contents referred Tape On XXX Toner 093-919, 093-920, 093- 921, 093-922 Flip <IOT Toner Tape Staying> Remove Tape The toner tape staying is detected. From XXX Toner FIP-31 When a new toner cartridge installed, the MCU does NOTE: not detect the toner cartridge.
  • Page 35 Chapter 1 Troubleshooting FIP to be Problem Error Message Error Contents referred Toner Type 093-980, 093-981, 093- 982, 093-983 Flip <IOT Toner Type Error> Reseat The toner type error is detected. XXX Toner FIP-44 The CRUM data the CRUM Sensor read was the NOTE: type of the other company.
  • Page 36 Chapter 1 Troubleshooting FIP to be Problem Error Message Error Contents referred Replace Fuser <IOT Fuser Life Over 2> 010-351 The fuser life over is detected. FIP-49 Flip The value of the Fuser counter has reached the Replace replacement time. Fuser Insert Fuser 010-317...
  • Page 37 Chapter 1 Troubleshooting FIP to be Problem Error Message Error Contents referred Load Tray N 077-912, 077-913, 077- <Upper Cassette Detached> Flip 1. When APS is specified, any trays located above Push In the feedeable tray are open. Tray N 2.
  • Page 38 Chapter 1 Troubleshooting FIP to be Problem Error Message Error Contents referred Load Tray N 024-965, 024-966, 024- 967, 024-968 Flip Load Tray N Flip Load Tray N <No Suitable Paper> NOTE: 1. When the printer is waiting for a job or APS is N: Tray number specified, all the trays (including MPF) installed XXX: Paper size...
  • Page 39 Press Set Ready to Print 193-700 <Custom Toner Mode> FIP-63 Flip The printer is in Custom Toner Mode. non-Dell Toner Installed Invalid ID 016-383 <Download Error> FIP-64 Flip The ID of the downloaded file is invalid.
  • Page 40 Chapter 1 Troubleshooting FIP to be Problem Error Message Error Contents referred Check Sum Error 016-386 <Download Error> FIP-64 Flip The checksum is invalid. Data Violation Press Set Format Error 016-387 <Download Error> FIP-64 Flip The format is invalid. Data Violation Press Set MPC Error 016-388...
  • Page 41 Chapter 1 Troubleshooting FIP to be Problem Error Message Error Contents referred Reached Limits 016-759 <Auditron Error> Other The number of registered users exceeded its upper FIP-66 Flip limit. Over your limits Press Set 1 – 24...
  • Page 42: Error Code Fip

    Chapter 1 Troubleshooting 3.4 Error Code FIP FIP-1 001-360/001-363/001-364/001-366 Restart Printer Possible causative parts:FAN REAR (PL1.1.19) LVPS (PL9.1.6) PWBA MCU (PL9.1.16) Checking the FAN REAR Does the FAN REAR function normally? Checked by [Digital Output] - [DO-3f] in [IOT Diagnosis]. In the test, close the INTERLOCK SWITCH.
  • Page 43: 001-361/001-363/001-365/001-366 Restart Printer

    Chapter 1 Troubleshooting FIP-2 001-361/001-363/001-365/001-366 Restart Printer Possible causative parts:FAN FRONT (PL5.3.31) PWBA MCU (PL9.1.16) Checking the FAN FRONT Does the FAN FRONT function normally? Checked by [Digital Output] - [DO-45] in [IOT Diagnosis]. In the test, close the INTERLOCK SWITCH.
  • Page 44: 001-362/001-364/001-365/001-366 Restart Printer

    Chapter 1 Troubleshooting FIP-3 001-362/001-364/001-365/001-366 Restart Printer Possible causative parts:FAN LV (PL1.1.33) LVPS (PL9.1.6) PWBA MCU (PL9.1.16) Checking the FAN LV Does the FAN LV function normally? Checked by [Digital Output] - [DO-42] in [IOT Diagnosis]. In the test, close the INTERLOCK SWITCH.
  • Page 45: 003-340/003-341/003-342/003-344/003-345/003-346/003-347/003-348/003-349/ 003-350/003-351 Restart Printer

    Chapter 1 Troubleshooting FIP-4 003-340/003-341/003-342/003-344/003-345/003-346/003-347/003-348/003-349/ 003-350/003-351 Restart Printer If the error occurred after replacing the PWBA MCU, transfer the internal data of the old PWBA to the new PWBA. Possible causative parts:PWBA MCU (PL9.1.16) PWBA HVPS (9.1.21) Checking the connector connection Reseat the following connectors.
  • Page 46: 003-343 Restart Printer

    Chapter 1 Troubleshooting FIP-5 003-343 Restart Printer Possible causative parts:FUSER ASSY (PL5.1.1) PHD ASSY (PL6.1.1) CRUM (PL7.1.4) PWBA EEPROM STD (PL9.1.12) PWBA MCU (PL9.1.16) PWBA HVPS (PL9.1.21) Checking the FUSER ASSY installation Reseat the FUSER ASSY. Does the error still occur when turning on the power? Checking the PHD ASSY...
  • Page 47 Chapter 1 Troubleshooting Checking the PWBA EEPROM STD installation Reseat the PWBA EEPROM STD. (RRP9.6 Does the error still occur when turning on the power? Checking after replacing the PHD ASSY Replace the PHD ASSY. Does the error still occur when turning on the power? Checking after replacing the FUSER ASSY...
  • Page 48: 003-356 Restart Printer

    Chapter 1 Troubleshooting FIP-6 003-356 Restart Printer Possible causative parts:FUSER ASSY (PL5.1.1) PHD ASSY (PL6.1.1) CRUM (PL7.1.4) PWBA EEPROM STD (PL9.1.12) PWBA MCU (PL9.1.16) PWBA HVPS (PL9.1.21) Checking the failure parts. Press the " ", " " and " " keys after 003-356 error occurred Is the "ADDR: 38∗∗"...
  • Page 49 Chapter 1 Troubleshooting Is the "ADDR: 30∗∗" displayed? Reseat the PHD ASSY Does the error still occur when turning on the power? Check the PHD connector Are there any damages on the PHD ASSY connector? Replace the PHD ASSY Replace the PHD ASSY Does the error still occur when turning on the power?
  • Page 50 Chapter 1 Troubleshooting Is the "ADDR: 4∗∗∗" displayed? Reseat the PWBA HVPS Does the error still occur when turning on the power? Replace the PWBA HVPS (RRP9.9) Reseat the PWBA MCU Does the error still occur when turning on the power? Replace the PWBA MCU (RRP9.7) 1 –...
  • Page 51: 004-310 Restart Printer

    Chapter 1 Troubleshooting FIP-7 004-310 Restart Printer Possible causative parts:PWBA MCU (PL9.1.16) 1 TRAY OPTION FEEDER ASSY (PL11.1.1) 2 TRAY OPTION FEEDER ASSY (PL12.1.1) Checking the Optional Tray installing Reseat the Optional Tray. Does the error still occur when turning on the power? Checking after replacing the Optional Tray...
  • Page 52: 006-370/006-371/006-372/006-373/006-374/006-375/006-376/006-377/006-378

    Chapter 1 Troubleshooting FIP-8 006-370/006-371/006-372/006-373/006-374/006-375/006-376/006-377/006-378/ 006-379/006-380/006-381/006-382/006-383/006-384 Restart Printer Possible causative parts:ROS ASSY (PL6.1.2) PWBA MCU (PL9.1.16) Checking after replacing the ROS ASSY Replace the ROS ASSY. (RRP6.1) Does the error still occur when turning on the power? Replace the PWBA MCU.
  • Page 53: 007-342/007-345/007-346/007-348 Restart Printer

    Chapter 1 Troubleshooting FIP-9 007-342/007-345/007-346/007-348 Restart Printer Possible causative parts:DRIVE ASSY MAIN (PL8.1.2) PWBA MCU (PL9.1.16) Checking the printer installation Is the printer on the flat surface? Checking the DRIVE Reseat the printer to ASSY MAIN the flat surface. Does the DRIVE ASSY MAIN function normally? Checked by [Digital Output] - [DO- 00] in [IOT Diagnosis].
  • Page 54: 007-343/007-345/007-347/007-348 Restart Printer

    Chapter 1 Troubleshooting FIP-10 007-343/007-345/007-347/007-348 Restart Printer Possible causative parts:DRIVE ASSY DEVE (PL8.1.1) PWBA MCU (PL9.1.16) Checking the printer installation Is the printer on the flat surface? Checking the DRIVE Reseat the printer to ASSY DEVE the flat surface. Does the DRIVE ASSY DEVE function normally? Checked by [Digital Output] - [DO- 16] in [IOT Diagnosis].
  • Page 55: 007-344/007-346/007-347/007-348 Restart Printer

    Chapter 1 Troubleshooting FIP-11 007-344/007-346/007-347/007-348 Restart Printer Possible causative parts:DRIVE ASSY FUSER (PL5.2.25) PWBA MCU (PL9.1.16) Checking the printer installation Is the printer on the flat surface? Reseat the printer to Checking the MOTOR the flat surface. ASSY FUSER Does the MOTOR ASSY FUSER function normally? Checked by [Digital Output] - [DO-1f] in [IOT Diagnosis].
  • Page 56: 009-340/009-341 Restart Printer

    Chapter 1 Troubleshooting FIP-12 009-340/009-341 Restart Printer Possible causative parts:HOLDER ASSY ADC (PL5.2.19) PWBA MCU (PL9.1.16) Checking the BTR ASSY installation Reseat the BTR ASSY. (RRP5.3) Does the error still occur when turning on the power? Checking after replacing the HOLDER ASSY ADC Replace the HOLDER ASSY ADC.
  • Page 57: 009-360/009-361/009-362/009-363 Restart Printer

    BOX ASSY CRUM READER (PL7.2.12) PWBA MCU (PL9.1.16) Checking the Toner Cartridge Are the Toner Cartridges installed to the printer the DELL Toner? Set the non-DELL Checking the Toner toner mode through Cartridge installation the control panel. Reseat the Toner Cartridge.
  • Page 58: 010-354 Restart Printer

    Chapter 1 Troubleshooting FIP-14 010-354 Restart Printer Possible causative parts:PWBA MCU (PL9.1.16) Checking the SENSOR HUM installation. Reseat the SENSOR HUM. (RRP9.8) Does the error still occur when turning on the power? Checking the PWBA MCU installation Reseat the PWBA MCU.
  • Page 59: 010-378/010-379/010-380/010-381/010-382/010-383/010-384/010-385/010-386

    Chapter 1 Troubleshooting FIP-15 010-378/010-379/010-380/010-381/010-382/010-383/010-384/010-385/010-386/ 010-387/010-388/010-389/010-390/010-391/010-392/010-393/010-394/010-395/ 010-396/010-397 Restart Printer Possible causative parts:FUSER ASSY (PL5.1.1) LVPS (PL9.1.6) PWBA MCU (PL9.1.16) Checking the FUSER ASSY installation Reseat the FUSER ASSY. (RRP5.1) Does the error still occur when turning on the power? Checking after replacing the FUSER ASSY Replace the FUSER ASSY.
  • Page 60: 016-300/016-301/016-302/016-310/016-311/016-313/016-315/016-317/016-323

    Chapter 1 Troubleshooting FIP-16 016-300/016-301/016-302/016-310/016-311/016-313/016-315/016-317/016-323/ 016-324/016-327/016-340/016-344/016-345/016-346 Restart Printer/ Erase Flash Err. 016-392/Write Flash Err. 016-393/Verify Error 016-394 Possible causative parts:PWBA ESS (PL9.1.3) Checking the PWBA ESS installation Reseat the PWBA ESS. Does the error still occur when turning on the power? Replace the PWBA ESS.
  • Page 61: 016-312 Restart Printer

    Chapter 1 Troubleshooting FIP-17 016-312 Restart Printer Possible causative parts:PWBA ESS (PL9.1.3) HDD ASSY (PL9.1.25) Checking the HDD ASSY installation Reseat the HDD ASSY. Does the error still occur when turning on the power? Checking after replacing the HDD ASSY Replace the HDD ASSY.
  • Page 62: 016-316/016-318 Restart Printer

    Chapter 1 Troubleshooting FIP-18 016-316/016-318 Restart Printer Checking the PWBA installation Install setting Check the following for evidence fault. PWBA ESS installing condition Memory Module installing condition Reseat the parts Checking the Memory concerned module connecting. Disconnect Memory module, and connect it again.
  • Page 63: 016-330/016-331/016-332/016-333/016-334/016-335/016-336/016-337

    Chapter 1 Troubleshooting FIP-19 016-330/016-331/016-332/016-333/016-334/016-335/016-336/016-337 Restart Printer Possible causative parts:PWBA ESS (PL9.1.3) OPTION NIC (MPC) ASSY (PL9.1.26) Checking the connection of PC and Printer Are the Printer and PC connected with Cable Wireless LAN the cable or connected with the Wireless LAN? Checking the MPC ASSY installation Reseat the MPC ASSY.
  • Page 64 Chapter 1 Troubleshooting Was installing position changed? Reseat the original installing position. Does the error still occur when turning on the power? Review the installing position. Do the settings meet the specification of wireless LAN? Go to FIP-15 Change the settings. 1 –...
  • Page 65: 016-338 Restart Printer

    Chapter 1 Troubleshooting FIP-20 016-338 Restart Printer Possible causative parts: Option Wireless Printer Adapter Option MPC Board Checking the connected device to the USB port on the MPC Is the Wireless Printer Adapter connected to the USB port on the MPC? Connect the Wireless Checking the Wireless Printer Adapter to the...
  • Page 66: 016-350 Restart Printer

    Chapter 1 Troubleshooting FIP-21 016-350 Restart Printer Possible causative parts:PWBA ESS (PL9.1.3) IEEE 1284 Cable Checking the PC and the cable Swap the another PC and cable. Does the error still occur when printing? Check the PC setting Replace the PWBA and disconnection of ESS.
  • Page 67: 016-360/016-361 Restart Printer

    Chapter 1 Troubleshooting FIP-22 016-360/016-361 Restart Printer Possible causative parts:PWBA ESS (PL9.1.3) OPTION HDD ASSY (PL9.1.25) OPTION NIC (MPC) ASSY (PL9.1.26) Checking the optional parts installation If 016-360 occurred, reseat the MPC ASSY. If 016-361 occurred, reseat the HDD ASSY. Does the error still occur when turning on the power?
  • Page 68: 016-370 Restart Printer

    Chapter 1 Troubleshooting FIP-23 016-370 Restart Printer Checking the PWBA installation Install setting Check the following for evidence fault. PWBA ESS installing condition PWBA MCU installing condition Reseat the parts Checking the PWBA concerned ESS connection Disconnect the PWBA ESS, and connect it again.
  • Page 69: Fip-24 Paper Jam

    Chapter 1 Troubleshooting FIP-24 Paper Jam 077-902 Possible causative parts:FUSER ASSY (PL5.1.1) FRONT ASSY IN (PL5.2.1) Checking the Exit Sensor Warning: Start the operation after the FUSER ASSY has cooled down. Does the number on the screen increase by one, every time the Actuator is operated? Checked by [Digital Input] - [DI-2] in [IOT Diagnosis].
  • Page 70: Fip-25 Paper Jam

    Chapter 1 Troubleshooting FIP-25 Paper Jam 077-900 Possible causative parts:CHUTE ASSY REGI IN (PL4.1.20) CHUTE ASSY REGI (PL4.2.1) Checking the Clutch Regi Does the Clutch Regi function normally? Checked by [Digital Output] - [DO-50] in [IOT Diagnosis]. In the test, close the INTERLOCK SWITCH.
  • Page 71: Fip-26 Paper Jam

    Chapter 1 Troubleshooting FIP-26 Paper Jam 071-101 If the multiple feeding occurred, go to FIP-Multiple feed. Possible causative parts:PICK UP ASSY (PL3.3.1) ROLL ASSY FEED (PL3.3.18) CHUTE ASSY REGI IN (PL4.1.20) CHUTE ASSYREGI (PL4.2.1) CHUTE ASSY DUP OUT (PL5.3.1) SOLENOID FEED MSI (PL5.3.9) ROLL ASSY FEED (PL5.3.20) PWBA MCU (PL9.1.16) Checking the paper Jam of Tray...
  • Page 72 Chapter 1 Troubleshooting Checking the ROLL ASSY FEED (MSI) Are there any damages or foreign substances on the ROLL ASSY FEED? Replace or clean the ROLL ASSY FEED. Does the paper jam still occur when printing? Checked by [Test Print]- [TestPat600[IOT]] in Diagnosis.
  • Page 73 Chapter 1 Troubleshooting Checking the Clutch Turn (MSI) Does the Clutch Turn function normally? Checked by [Digital Output] - [DO-52] in [IOT Diagnosis]. In the test, close the INTERLOCK SWITCH. Checking after replacing Replace the CHUTE the ROLL ASSY FEED ASSY REGI.
  • Page 74 Chapter 1 Troubleshooting Checking the paper Jam of Tray Does the paper jam occur into the Standard 500 Tray? Checking the Feeder Go to the option Tray FIP. Does the Feeder feed the paper? Checking the ROLL ASSY FEED Clean the ROLL ASSY FEED.
  • Page 75 Chapter 1 Troubleshooting Checking the Solenoid Feed Does the Solenoid Feed function normally? Checked by [Digital Output] - [DO-56] in [IOT Diagnosis]. In the test, close the INTERLOCK SWITCH. Replace the PICK Checking the ROLL ASSY UP ASSY. (RRP3.7) FEED (Standard 500 Tray) Are there any damages or foreign substances on the...
  • Page 76 Chapter 1 Troubleshooting Checking the Clutch Turn (MSI) Does the Clutch Turn function normally? Checked by [Digital Output] - [DO-52] in [IOT Diagnosis]. In the test, close the INTERLOCK SWITCH. Checking after replacing Replace the CHUTE the ROLL ASSY FEED ASSY REGI.
  • Page 77: Fip-27 Paper Jam

    Chapter 1 Troubleshooting FIP-27 Paper Jam 077-907 Possible causative parts:CHUTE ASSY DUP OUT (PL5.3.1) MOTOR ASSY DUP (PL5.4.5) Checking the Sensor Dup Jam Does the number on the screen increase by one, every time the Actuator is operated? Checked by [Digital Input] - [DI-1] in [IOT Diagnosis].
  • Page 78 Chapter 1 Troubleshooting FIP-28 Load Tray N 024-910/024-911/024-912/024-913/024-914 Possible causative parts:CASSETTE ASSY 500 (PL2.1.1) PWBA MCU (PL9.1.16) Checking the paper size Check the paper size below. -Paper in the cassette or the tray -Paper size setting by the control panel -Paper size of the printing job Are these paper size the same?
  • Page 79: Fip-29 Exit Tray Full

    Chapter 1 Troubleshooting FIP-29 Exit Tray Full 024-920 Possible causative parts:SENSOR PHOTO (PL5.4.1) ACTUATOR FULL STACK (PL5.4.2) PWBA MCU (PL9.1.16) Checking the ACTUATOR FULL STACK Are there any damages on the ACTUATOR FULL STACK? Replace the Checking the ACTUATOR FULL SENSOR PHOTO STACK.
  • Page 80: Load Mpf 024-969/Load Tray N 024-965/024-966/024-967/024-968/024-969

    Chapter 1 Troubleshooting FIP-30 Load MPF 024-969/Load Tray N 024-965/024-966/024-967/024-968/024-969 Possible causative parts:PICK UP ASSY (PL3.3.1) CHUTE ASSY DUP OUT (PL 5.3.1) ACTUATOR NO PAPER MSI (PL5.3.15) PWBA MCU (PL9.1.16) Checking the paper In specified the tray or the cassette, is there the paper? Checking the paper size Load the paper...
  • Page 81 Chapter 1 Troubleshooting Checking the ACTUATOR NO PAPER MSI Does the ACTUATOR NO PAPER MSI operate smoothly? Checking the SENSOR Replace the ACTUATOR PHOTO (No Paper NO PAPER MSI. (RRP5.8) Sensor) Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (No Paper Sensor) is operated? Checked by [Digital Input] - [DI-10] in...
  • Page 82 Chapter 1 Troubleshooting Does the ACTUATOR NO PAPER operate smoothly? Checking the SENSOR Replace the PICK PHOTO (No Paper UP ASSY. (RRP3.7) Sensor) Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (No Paper Sensor) is operated? Checked by [Digital Input] - [DI-11] in [IOT Diagnosis].
  • Page 83: Tape On Xxx Toner 093-919/093-920/093-921/093-922

    Chapter 1 Troubleshooting FIP-31 Tape On XXX Toner 093-919/093-920/093-921/093-922 Possible causative parts:TONER CARTRIDGE Y (PL7.2.8) TONER CARTRIDGE M (PL7.2.9) TONER CARTRIDGE C (PL7.2.10) TONER CARTRIDGE K (PL7.2.11) Checking the Toner Tape for staying Has the Toner Tape been pulled out? Checking the TONER Pull out the Toner Tape.
  • Page 84: Insert Tonercart 093-970

    Chapter 1 Troubleshooting FIP-32 Insert TonerCart 093-970 Possible causative parts:TONER CARTRIDGE (Y) (PL7.2.8) DISPENSER ASSY HI (PL7.2.22) PWBA MCU (PL9.1.16) Checking the TONER CARTRIDGE (Y) installation Is the TONER CARTRIDGE (Y) installed correctly? Does the error still occur when turning on the power? Checking after replacing the TONER CARTRIDGE (Y)
  • Page 85: Insert Tonercart 093-971

    Chapter 1 Troubleshooting FIP-33 Insert TonerCart 093-971 Possible causative parts:TONER CARTRIDGE (M) (PL7.2.9) DISPENSER ASSY HI (PL7.2.22) PWBA MCU (PL9.1.16) Checking the TONER CARTRIDGE (M) installation Is the TONER CARTRIDGE (M) installed correctly? Does the error still occur when turning on the power? Checking after replacing the TONER CARTRIDGE (M)
  • Page 86: Insert Tonercart 093-972

    Chapter 1 Troubleshooting FIP-34 Insert TonerCart 093-972 Possible causative parts:TONER CARTRIDGE (C) (PL7.2.10) DISPENSER ASSY HI (PL7.2.22) PWBA MCU (PL9.1.16) Checking the TONER CARTRIDGE (C) installation Is the TONER CARTRIDGE (C) installed correctly? Does the error still occur when turning on the power? Checking after replacing the TONER CARTRIDGE (C)
  • Page 87: Insert Tonercart 093-973

    Chapter 1 Troubleshooting FIP-35 Insert TonerCart 093-973 Possible causative parts:TONER CARTRIDGE (K) (PL7.2.11) DISPENSER ASSY HI (PL7.2.22) PWBA MCU (PL9.1.16) Checking the TONER CARTRIDGE (K) installation Is the TONER CARTRIDGE (K) installed correctly? Does the error still occur when turning on the power? Checking after replacing the TONER CARTRIDGE (K)
  • Page 88: Replace Toner 093-930

    Chapter 1 Troubleshooting FIP-36 Replace Toner 093-930 Possible causative parts:TONER CARTRIDGE Y (PL7.2.8) DISPENSER TONER HI (PL7.2.22) PWBA MCU (PL9.1.16) Checking the Toner Cartridge installation Reseat the Toner Cartridge and print the several sheets. Does the error still occur when turning on the power? Checking after replacing the Toner Cartridge...
  • Page 89: Replace Toner 093-931

    Chapter 1 Troubleshooting FIP-37 Replace Toner 093-931 Possible causative parts:TONER CARTRIDGE M (PL7.2.9) DISPENSER TONER HI (PL7.2.22) PWBA MCU (PL9.1.16) Checking the Toner Cartridge installation Reseat the Toner Cartridge and print the several sheets. Does the error still occur when turning on the power? Checking after replacing the Toner Cartridge...
  • Page 90: Replace Toner 093-932

    Chapter 1 Troubleshooting FIP-38 Replace Toner 093-932 Possible causative parts:TONER CARTRIDGE C (PL7.2.10) DISPENSER TONER HI (PL7.2.22) PWBA MCU (PL9.1.16) Checking the Toner Cartridge installation Reseat the Toner Cartridge and print the several sheets. Does the error still occur when turning on the power? Checking after replacing the Toner Cartridge...
  • Page 91: Replace Toner 093-933

    Chapter 1 Troubleshooting FIP-39 Replace Toner 093-933 Possible causative parts:TONER CARTRIDGE K (PL7.2.11) DISPENSER TONER HI (PL7.2.22) PWBA MCU (PL9.1.16) Checking the Toner Cartridge installation Reseat the Toner Cartridge and print the several sheets. Does the error still occur when turning on the power? Checking after replacing the Toner Cartridge...
  • Page 92: Ready To Print 093-423

    Chapter 1 Troubleshooting FIP-40 Ready to Print 093-423 Possible causative parts:TONER CARTRIDGE Y (PL7.2.8) PWBA MCU (PL9.1.16) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the toner cartridge. Checking the Toner Cartridge installation Reseat the Toner Cartridge and print the several sheets.
  • Page 93: Ready To Print 093-424

    Chapter 1 Troubleshooting FIP-41 Ready to Print 093-424 Possible causative parts:TONER CARTRIDGE M (PL7.2.9) PWBA MCU (PL9.1.16) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the toner cartridge. Checking the Toner Cartridge installation Reseat the Toner Cartridge and print the several sheets.
  • Page 94: Ready To Print 093-425

    Chapter 1 Troubleshooting FIP-42 Ready to Print 093-425 Possible causative parts:TONER CARTRIDGE C (PL7.2.10) PWBA MCU (PL9.1.16) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the toner cartridge. Checking the Toner Cartridge installation Reseat the Toner Cartridge and print the several sheets.
  • Page 95: Ready To Print 093-426

    Chapter 1 Troubleshooting FIP-43 Ready to Print 093-426 Possible causative parts:TONER CARTRIDGE K (PL7.2.11) PWBA MCU (PL9.1.16) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the toner cartridge. Checking the Toner Cartridge installation Reseat the Toner Cartridge and print the several sheets.
  • Page 96: Toner Type 093-980/093-981/093-982/093-983/Crum Id

    Checking the Toner Cartridge Are the Toner Cartridges installed to the printer the DELL Toner? Set the non-DELL Checking the DELL toner type toner mode through the control panel. Is the toner cartridge installed the 5110 Checking the Toner Replace the toner Cartridge installation cartridge.
  • Page 97 Chapter 1 Troubleshooting Checking after replacing the BOX ASSY CRUM READER Replace the BOX ASSY CRUM READER. (RRP7.12) Does the error still occur when turning on the power? Replace the PWBA MCU. (RRP9.7) 1 – 80...
  • Page 98: Fip-45 Insert Drum

    Chapter 1 Troubleshooting FIP-45 Insert Drum 091-972 Possible causative parts:PHD ASSY (PL6.1.1) PWBA MCU (PL9.1.16) Checking the PHD ASSY installation Reseat the PHD ASSY. Does the error still occur when turning on the power? Checking after replacing the PHD ASSY Replace the PHD ASSY.
  • Page 99: Imaging Drum 091-935

    Chapter 1 Troubleshooting FIP-46 Imaging Drum 091-935 Possible causative parts:PHD ASSY (PL6.1.1) PWBA MCU (PL9.1.16) Checking the PHD ASSY installation Reseat the PHD ASSY. Does the error still occur when turning on the power? Checking after replacing the PHD ASSY Replace the PHD ASSY.
  • Page 100: Ready To Print 094-402

    Chapter 1 Troubleshooting FIP-47 Ready to Print 094-402 Possible causative parts:PHD ASSY (PL6.1.1) PWBA MCU (PL9.1.16) Checking the drum life counter. Is the life counter going to reach the replacement time? Checking the PHD Replace the ASSY installation Imaging Drum. Reseat the PHD ASSY.
  • Page 101: Imaging Drum 091-912/Crum Id 093-965

    Does the error still occur when turning on the power? Checking the PHD ASSY type Is the PHD ASSY installed the 5110CN? Checking after replacing the Replace the PHD ASSY. PHD ASSY Replace the PHD ASSY. Does the error still...
  • Page 102: Fip-49 Replace Fuser

    Chapter 1 Troubleshooting FIP-49 Replace Fuser 010-351 Possible causative parts:FUSER ASSY (PL5.1.1) PWBA MCU (PL9.1.16) Checking the FUSER ASSY installation Reseat the FUSER ASSY. Does the error still occur when turning on the power? Checking after replacing the FUSER ASSY Replace the FUSER ASSY.
  • Page 103: Fip-50 Insert Fuser

    Chapter 1 Troubleshooting FIP-50 Insert Fuser 010-317 Possible causative parts:FUSER ASSY (PL5.1.1) PWBA MCU (PL9.1.16) Checking the FUSER ASSY installation Reseat the FUSER ASSY. (RRP5.1) Checking after replacing the FUSER ASSY. Replace the FUSER ASSY (RRP5.1) Does the error still occur when turning on the power? Replace the PWBA...
  • Page 104: Fip-51 Ready To Print

    Chapter 1 Troubleshooting FIP-51 Ready to Print 010-421 Possible causative parts:FUSER ASSY (PL5.1.1) PWBA MCU (PL9.1.16) Checking the Fuser life counter. Is the life counter going to reach the replacement time? Checking the FUSER Replace the Fuser. ASSY installation Reseat the FUSER ASSY. Does the error still occur when turning on the power?
  • Page 105: Fuser Type 010-358/Crum Id 093-964

    Does the error still occur when turning on the power? Checking the FUSER ASSY type Is the FUSER ASSY installed the 5110CN FUSER? Checking after replacing the Replace the FUSER ASSY. FUSER ASSY Replace the FUSER ASSY. (RRP5.1) Does the error still...
  • Page 106: Transfer Roller 094-911

    Chapter 1 Troubleshooting FIP-53 Transfer Roller 094-911 Possible causative parts:BTR ASSY (PL5.1.4) SNR TNR FULL (PL5.2.20) PWBA MCU (PL9.1.16) Checking the BTR ASSY installation Reseat the BTR ASSY. Does the error still occur when turning on the power? Checking after replacing the BTR ASSY Replace the BTR ASSY.
  • Page 107: Ready To Print 094-422

    Chapter 1 Troubleshooting FIP-54 Ready to Print 094-422 Possible causative parts:BTR ASSY (PL5.1.4) SNR TNR FULL (PL5.2.20) PWBA MCU (PL9.1.16) Checking the transfer roller life counter. Is the life counter going to reach the replacement time? Checking the BTR Replace the BTR ASSY installation ASSY.
  • Page 108: Btr Not Detected 094-910

    Chapter 1 Troubleshooting FIP-55 BTR Not Detected 094-910 Possible causative parts:HOLDER ASSY ADC (PL5.2.19) PWBA MCU (PL9.1.16) Checking the BTR ASSY installation Reseat the BTR ASSY. Does the error still occur when turning on the power? Checking the HOLDER ASSY ADC Clean the sensing section of HOLDER ASSY ADC.
  • Page 109: Load Tray N 077-912/077-913/077-914/Tray Detached

    Chapter 1 Troubleshooting FIP-56 Load Tray N 077-912/077-913/077-914/Tray Detached 024-945/024-946/024-947/ 024-948/024-949 Possible causative parts:CASSETTE ASSY 500 (PL2.1.1) Checking the CASSETTE ASSY 500 installation Reseat the CASSETTE ASSY 500. Does the error still occur when turning on the power? Checking the Switch Assy Size Does the Switch Assy Size function normally?
  • Page 110: Close Front Door 077-300

    Chapter 1 Troubleshooting FIP-57 Close Front Door 077-300 Possible causative parts:COVER ASSY FRONT HEAD (PL1.1.6) COVER ASSY TOP PHD (PL1.1.8) LVPS (PL1.1.6) HARNESS ASSY INTERLOCK (PL9.1.11) Checking the Interlock Switch Mechanism Open and close the Front Cover. Does the error still occur when turning on the power? Checking the HARNESS...
  • Page 111 Chapter 1 Troubleshooting Checking after replacing the HARNESS ASSY INTERLOCK Replace the HARNESS ASSY INTERLOCK. (RRP9.5) Does the error still occur when turning on the power? Replace the LVPS. (RRP9.3) 1 – 94...
  • Page 112: Ctd Sensor Dirty 092-310/Ready To Print 092-910

    Chapter 1 Troubleshooting FIP-58 CTD Sensor Dirty 092-310/Ready to Print 092-910 Possible causative parts:BTR ASSY (PL5.1.4) HOLDER ASSY ADC (PL5.2.19) PWBA MCU (PL9.1.16) Checking the HOLDER ASSY ADC installation Reseat the HOLDER ASSY ADC. (RRP5.3) Does the error still occur when turning on the power? Checking after cleaning the HOLDER ASSY ADC...
  • Page 113 Chapter 1 Troubleshooting Checking after replacing the BTR ASSY Replace the BTR ASSY. Does the error still occur when turning on the power? Replace the PWBA MCU. (RRP9.7) 1 – 96...
  • Page 114: Fip-59 Out Of Memory

    Chapter 1 Troubleshooting FIP-59 Out of Memory 016-700 Possible causative parts:PWBA ESS (PL9.1.3) OPTION SDRAM (PL9.1.27) Checking the printing job Print the Windows test page. Does the error still occur when printing? Checking the printing job Checking the Memory Divide the printing job into Card installation 3 or 4.
  • Page 115: Fip-60 Disk Full

    Chapter 1 Troubleshooting FIP-60 Disk Full 016-980 Possible causative parts:PWBA ESS (PL9.1.3) OPTION HDD ASSY (PL9.1.25) OPTION SDRAM (PL9.1.27) Checking the kind of the disk Is the disk the RAM DISK? Checking the Memory Card installation Reseat the Memory Card and print the Windows test page.
  • Page 116 Chapter 1 Troubleshooting Checking the Hard Drive installation Reseat the Hard Drive and print the Windows test page. Does the error still occur when printing? Checking after replacing Checking the printing job the Hard Drive Divide the printing job into Replace the Hard Drive.
  • Page 117: Fip-61 Pcl Request

    Chapter 1 Troubleshooting FIP-61 PCL Request 016-720 Possible causative parts:PWBA ESS (PL9.1.3) Checking the printing job Print the Windows test page. Does the error still occur when printing? Checking the PWBA ESS installation Reseat the PWBA ESS. (RRP9.1) Does the error still occur when printing? Replace the PWBA ESS.
  • Page 118: Fip-62 Invalid Job

    Chapter 1 Troubleshooting FIP-62 Invalid Job 016-799 Possible causative parts:PWBA ESS (PL9.1.3) Checking the paper size Check the paper size below. -Paper in the cassette or the tray -Paper size setting by the control panel -Paper size of the printing job Are these paper size the same? Change the paper, the...
  • Page 119: Fip-63 Ready To Print

    Checking the Toner Cartridge Is the toner cartridge installed to the printer the DELL toner? Check the PWBA ESS Cancel the non DELL toner mode by the control panel. Does the error still occur when printing? Checking after replacing the toner cartridge Replace the toner cartridge.
  • Page 120: Invalid Id 016-383/Range Chk Error 016-384/Header Error

    FIP-64 Invalid ID 016-383/Range Chk Error 016-384/Header Error 016-385/ Check Sum Error 016-386/Format Error 016-387 Possible causative parts:PWBA ESS (PL9.1.3) Checking the download firmware Is the download firmware the 5110cn? Checking the PWBA ESS Redownload the installation correct firmware. Reseat the PWBA ESS.
  • Page 121: Mpc Error 016-388/Mpc Detached 016-389/Mpc Com. Failed 016-390

    Checking the MPC Is the MPC installed on the PWBA ESS? Checking the download Install the MPC. MPC firmware Is the download firmware the 5110cn? Redownload the Checking the MPC correct firmware. installation Reseat the MPC. Does the error still occur when...
  • Page 122 Chapter 1 Troubleshooting Checking the PWBA ESS installation Reseat the PWBA ESS. (RRP9.1) Does the error still occur when downloading the firmware? Checking after replacing the MPC Replace the MPC. Does the error still occur when downloading the firmware? Replace the PWBA ESS.
  • Page 123: Invalid User 016-757/Disabled Func 016-758/Reached Limits 016-759

    Possible causative parts:PWBA ESS (PL9.1.3) Checking the ColorTrack setting Is the ColorTrack setting correctly? Use the Dell Printer Configuration Web Tool. If the 016-759 error occurred, check that the number of registered user is 50 or less. Replace the PWBA Set the ColorTrack ESS.
  • Page 124: Image Quality Troubleshooting

    Chapter 1 Troubleshooting 3.5 Image Quality Troubleshooting Before commencing Image Troubleshooting, verify or fix the following general matters first. Verify the type and size of the If not Reinstall the print media fall print media installed meet the within the print media guidelines. specifications.
  • Page 125 Chapter 1 Troubleshooting Start Test Printing Is there a corresponding FIP? Carry out the corresponding troubleshooting. Replace PHD ASSY then FUSER ASSY. The trouble is restored? The trouble is restored? Leg_Sec001_001FA Description below assumes that the printer controller is normal. By testing the printing operation for the engine only, conditions can be isolated simply to determine whether the trouble exists on the printer controller side or engine side.
  • Page 126: Image Quality Specifications

    Chapter 1 Troubleshooting 3.5.1 Image Quality Specifications Test chart Parallelism Perpendicularity 1 – 109...
  • Page 127: Chapter 1 Troubleshooting Contents

    Chapter 1 Troubleshooting Skew Linearity Magnification Error 1 – 110...
  • Page 128 Chapter 1 Troubleshooting Registration Printed Guaranteed Area Guaranteed printing area Kmy01001DA 1 – 111...
  • Page 129 Chapter 1 Troubleshooting If print image quality trouble occurs, print on paper of A3 or A4 size in order to judge and understand the trouble precisely and take proper remedy steps. Utilize the image quality troubleshooting correction table depending on the trouble for efficient troubleshooting. If the trouble cannot be corrected according to the image quality troubleshooting, check the trouble after replacing the "Major check parts"...
  • Page 130: P1 "Light (Undertoned) Prints

    Chapter 1 Troubleshooting P1 "Light (Undertoned) Prints" Trouble substance The density of the image is entirely too faint. Possible causative parts - BTR ASSY (PL5.1.4) - PHD ASSY (PL6.1.1) - DEVE ASSY (Y) (PL7.1.17) - DEVE ASSY (M) (PL7.1.18) ABCDEabcde12345 - DEVE ASSY (C) (PL7.1.19) - DEVE ASSY (K) (PL7.1.20) - DISPENSER ASSY HI (PL7.2.22)
  • Page 131 DELL toner? Checking the paper condition Replace the toner Replace the standard paper cartridge to the DELL with a new and dry one. toner and print ten sheets [Test Print]- [Toner Pallet Check] in diagnosis.
  • Page 132 Chapter 1 Troubleshooting Checking the faint color Is the one color faint? Checked by [Test Print]- [Gradation [ESS]] in Diagnosis. Checking the Toner Checking after Dispenser Motor replacing the PHD ASSY Replace the PHD ASSY. Does the Toner Dispenser Motor function normally? Checked by [Digital Output] - [DO-48 (Y)/DO-4a (M)/DO-4c (C)/Do-4d (K)] in [IOT Diagnosis].
  • Page 133: P2 "Blank Prints

    Chapter 1 Troubleshooting P2 "Blank Prints" Trouble substance The entire image area is blank. Possible causative parts - BTR ASSY (PL5.1.4) - PHD ASSY (PL6.1.1) - PWBA ESS (PL9.1.3) - PWBA HVPS (PL9.1.21) Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign materials on the transfer path, such as the staple, paper clip, scraps of paper and so on.
  • Page 134 Chapter 1 Troubleshooting Checking the paper condition Replace the standard paper with a new and dry one. Is the image printed correctly? Is the image printed correctly? Checking the PHD ASSY installation Reseat the PHD ASSY. Is the image printed correctly? Checking the BTR ASSY installation...
  • Page 135: P3 "Solid Prints

    Chapter 1 Troubleshooting P3 "Solid Prints" Trouble substance The entire image area is black. Possible causative parts - PHD ASSY (PL6.1.1) - ROS ASSY (PL6.1.2) - PWBA HVPS (PL9.1.21) Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign materials on the transfer path, such as the staple, paper clip, scraps of paper and so on.
  • Page 136: P4 "Vertical Deletion Or Blank Line

    Chapter 1 Troubleshooting P4 "Vertical deletion or blank line" Trouble substance There are some extremely faint or completely non-printed parts. Those non- printed parts cover a wide area vertically, along the paper feeding direction. ESS and possible causative parts - FUSER ASSY (PL5.1.1) - BTR ASSY (PL5.1.4) - PHD ASSY (PL6.1.1) ABCDEabcde12345...
  • Page 137 Chapter 1 Troubleshooting Checking the paper condition Replace the standard paper with a new and dry one. Is the image printed correctly? Checking the blank color Is the one color blank? Checked by [Test Print]- [Yellow, Magenta, Cyan or Black 20% [ESS]] in Diagnosis.
  • Page 138 Chapter 1 Troubleshooting Checking after replacing the FUSER ASSY Replace the FUSER ASSY. Is the image printed correctly? Replace the BTR ASSY. 1 – 121...
  • Page 139: P5 "Horizontal Deletion Or Blank Line

    Chapter 1 Troubleshooting P5 "Horizontal deletion or blank line" Trouble substance There are areas of the images that are extremely light or are missing entirely. These missing areas from wide bands that run horizontally across the page parallel with the paper feeding direction. Possible causative parts - BTR ASSY (PL5.1.4) - PHD ASSY (PL6.1.1)
  • Page 140 Chapter 1 Troubleshooting Checking the paper condition Replace the standard paper with a new and dry one. Is the image printed correctly? Checking the blank line's regular intervals See the table of roll interval. Are there any lines matching the table? Checking the PHD Replace the ASSY installation...
  • Page 141 Chapter 1 Troubleshooting Checking the blank color Is the one color blank? Checked by [Test Print]- [Yellow, Magenta, Cyan or Black 20% [ESS]] in Diagnosis. Checking after replacing the PHD ASSY Replace the PHD ASSY. Is the image printed correctly? Checking after replacing the DEVE ASSY Replace the corresponding...
  • Page 142: P6 "Black (Color) Spots

    Chapter 1 Troubleshooting P6 "Black (color) spots" Trouble substance There are toner spots all over the paper disorderedly. Possible causative parts - BTR ASSY (PL5.1.4) - PHD ASSY (PL6.1.1) - DEVE ASSY (Y) (PL7.1.17) - DEVE ASSY (M) (PL7.1.18) ABCDEabcde12345 - DEVE ASSY (C) (PL7.1.19) - DEVE ASSY (K) (PL7.1.20) Before commencing troubleshooting, check the paper transfer path.
  • Page 143 Chapter 1 Troubleshooting Checking the PHD ASSY installation Reseat the PHD ASSY. Is the image printed correctly? Checking the spot's regular intervals See the table of roll interval. Are there any spots matching the table? Replace the Checking the spot color corresponding parts.
  • Page 144 Chapter 1 Troubleshooting Checking after replacing the DEVE ASSY Replace the corresponding DEVE ASSY. (RRP7.4) Is the image printed correctly? Replace the PHD ASSY. Checking after replacing the PHD ASSY. Replace the PHD ASSY. Is the image printed correctly? Replace the BTR ASSY. 1 –...
  • Page 145: P7 "Background Or Foggy Print

    Chapter 1 Troubleshooting P7 "Background or Foggy Print" Trouble substance There is toner stain all over or a part of the page. The stain appears as very bright gray or color stain. Possible causative parts - BTR ASSY (PL5.1.4) - PHD ASSY (PL6.1.1) - DEVE ASSY (Y) (PL7.1.17) ABCDEabcde12345 - DEVE ASSY (M) (PL7.1.18)
  • Page 146 Chapter 1 Troubleshooting Checking the foggy print. Print the [Contamination Chk] of the [Test Print] on the diagnosis. Is the image printed correctly? Checking after cleaning the failure color of DEVE ASSY Execute the [Clean Developer Yellow, Magenta, Cyan or Black] of the [Maintenance] on the [Admin Menu] of the printer.
  • Page 147: P8 "Skewed Paper

    Chapter 1 Troubleshooting P8 "Skewed paper" Trouble substance The paper is fed in skewed position. Possible causative parts - RETARD ASSY (PL2.1.12) - CHUTE FEEDER ASSY (PL3.1.2) - HOLDER ASSY RETARD (PL4.1.13) - CHUTE ASSY REGI (PL4.2.1) - BTR ASSY (PL5.1.4) - CHUTE ASSY DUP OUT (PL5.3.1) Before commencing troubleshooting, check the paper transfer path.
  • Page 148 Chapter 1 Troubleshooting Checking the paper condition Replace the standard paper with a new and dry one. Is the image printed correctly? Checking the foreign substance Check the surrounding area of the BTR ASSY, the Regi Rolls and PHD ASSY. Are there any foreign substances?
  • Page 149 Chapter 1 Troubleshooting Checking the skewed tray Does the skewed paper occur in the 1Tray Feeder? Checking the paper guide Checking the BTR ASSY Adjust the paper guide. Does the skewed paper still occur when printing? Checking after replacing the RETARD ASSY Replace the RETARD ASSY.
  • Page 150 Chapter 1 Troubleshooting Checking the Front Cover latching Open and close the Front Cover several times. Does the skewed paper still occur when printing? Checking after replacing the CHUTE ASSY DUP OUT Replace the CHUTE ASSY DUP OUT. (RRP5.18) Does the skewed paper still occur when printing? Replace the CHUTE...
  • Page 151: P9 "Paper Damage

    Chapter 1 Troubleshooting P9 "Paper Damage" Trouble substance The paper comes out from the printer wrinkled, folded or worn-out. Possible causative parts - RETARD ASSY (PL2.1.12) - CHUTE FEEDER ASSY (PL3.1.2) - HOLDER ASSY RETARD (PL4.1.13) - CHUTE ASSY REGI (PL4.2.1) - FUSER ASSY (PL5.1.1) - BTR ASSY (PL5.1.4) - CHUTE ASSY DUP OUT (PL5.3.1)
  • Page 152 Chapter 1 Troubleshooting Checking the paper condition Replace the standard paper with a new and dry one. Is the image printed correctly? checking the paper damage Does the paper damage occur in all trays? Checking the FUSER ASSY Checking the skewed tray installation Reseat the FUSER ASSY.
  • Page 153 Chapter 1 Troubleshooting Is the MPF feeding the envelope? Checking the envelope setting Was the envelope inserted with the flap closed, air vacuumed, and short edge facing toward the printer? Reseat the envelopes. Checking the paper guide Adjust the paper guide. Does the paper damage still occur when...
  • Page 154 Chapter 1 Troubleshooting Checking the skewed tray Does the paper damage occur in the 1Tray Feeder? Checking the paper guide Adjust the paper guide. Does the paper damage still occur when printing? Checking after replacing the RETARD ASSY Replace the RETARD ASSY. Does the paper damage still occur when printing?
  • Page 155 Chapter 1 Troubleshooting Checking the BTR ASSY Are there any damaged on the BTR ASSY? Checking the Front Cover Replace the BTR ASSY. latching Open and close the Front Cover several times. Does the paper damage still occur when printing? Checking after replacing the FUSER ASSY Replace the FUSER ASSY.
  • Page 156: P10 "Unfused Image Or Image Easily Rubs Off Of Page

    Chapter 1 Troubleshooting P10 "Unfused Image or Image Easily Rubs off of Page" Trouble substance The toner image is not completely fused to the paper. Possible causative parts - FUSER ASSY (PL5.1.1) ABCDEabcde12345 Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign materials on the transfer path, such as the staple, paper clip, scraps of paper and so on.
  • Page 157: P11 "Vertical Dark Line

    Chapter 1 Troubleshooting P11 "Vertical Dark Line" Trouble substance There are vertical black or color lines along the paper. Possible causative parts - PHD ASSY (PL6.1.1) - FUSER ASSY (PL5.1.1) ABCDEabcde12345 Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign materials on the transfer path, such as the staple, paper clip, scraps of paper and so on.
  • Page 158: P12 "Afterimage (Ghost)

    Chapter 1 Troubleshooting P12 "Afterimage (Ghost)" Trouble substance The Ghost appears on the paper. Possible causative parts - PHD ASSY (PL6.1.1) ABCDEabcde12345 Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign materials on the transfer path, such as the staple, paper clip, scraps of paper and so on. Checking the printing Did the client print the same image of large...
  • Page 159: P13 "Partial Deletion

    Chapter 1 Troubleshooting P13 "Partial Deletion" Trouble substance There are some extremely faint or completely missing parts in a limited area on the paper. Possible causative parts - BTR ASSY (PL5.1.4) - PHD ASSY (PL6.1.1) ABCDEabcde12345 Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign materials on the transfer path, such as the staple, paper clip, scraps of paper and so on.
  • Page 160: P14 "Horizontal Line (Periodical)

    Chapter 1 Troubleshooting P14 "Horizontal Line (Periodical)" Trouble substance There are horizontal black or color lines along the paper. Possible causative parts - BTR ASSY (PL5.1.4) - PHD ASSY (PL6.1.1) - DEVE ASSY (PL7.1.17 to 7.1.20) ABCDEabcde12345 Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign materials on the transfer path, such as the staple, paper clip, scraps of paper and so on.
  • Page 161 Chapter 1 Troubleshooting Checking after cleaning the failure color of DEVE ASSY Execute the [Clean Developer Yellow, Magenta, Cyan or Black] of the [Maintenance] on the [Admin Menu] of the printer. Print the windows test page. Is the image printed correctly? Checking after replacing the PHD ASSY, BTR ASSY and...
  • Page 162: P15 "Fade Horizontal/Vertical

    Chapter 1 Troubleshooting P15 "Fade Horizontal/Vertical" Trouble substance There are areas of the images that are extremely light or are missing entirely. Ten01101KA Ten01102KA Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign materials on the transfer path, such as the staple, paper clip, scraps of paper and so on. 1 –...
  • Page 163 Chapter 1 Troubleshooting Checking the paper condition Replace to the standard paper with a new and dry one. Is the image printed correctly? Checking the fading color Are the fading color all four colors? Checked by [Contamination Chk] of [Test Print] on diagnosis.
  • Page 164: P16 "Color Registration (Color Shift)

    Chapter 1 Troubleshooting P16 "Color Registration (Color Shift)" Trouble substance A yellow or black image printed is not overlapped on a cyan or magenta image correctly. Possible causative parts - PHD ASSY (PL6.1.1) ABCDEabcde12345 Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign materials on the transfer path, such as the staple, paper clip, scraps of paper and so on.
  • Page 165 Chapter 1 Troubleshooting Checking the print job Print the windows test page. Is the image printed correctly? Checking the printer Check the printing data. Print the windows test page after executing the [Auto Reg Adj] of the [Maintenance] in the [Admin Menu]. Is the image printed correctly? Checking the printer...
  • Page 166 Chapter 1 Troubleshooting Checking the paper condition Is the paper in the tray new and dry one? Replace the paper with a new Checking the parameter value and dry one. Did the customer change the value of registration parameter? Checking the PHD ASSY Reset to the default value.
  • Page 167: Other Fip

    Chapter 1 Troubleshooting 3.6 Other FIP Other FIP covers the power supply trouble FIP, except error code FIP and image quality FIP. FIP-No Power Possible causative parts:CONSOLE PANEL (PL1.1.5) PWBA ESS (PL9.1.3) LVPS (PL9.1.6) POWER CORD (PL9.1.23) Work before troubleshooting -Check the power code disconnection or loose connection -Check the outlet voltage on the customer side Checking the power...
  • Page 168: Fip-Multiple Feed

    Chapter 1 Troubleshooting FIP-Multiple Feed Possible causative parts:RETARD ASSY (PL2.1.12) HOLDER ASSY RETARD (PL4.1.13) Work before troubleshooting -Check the Paper Guide setting -Check the paper setting to the Tray or Cassette Checking the MSI fed Does the multiple feed occur in the MSI? Checking the paper condition Checking the paper condition...
  • Page 169: Abnormal Noise Trouble

    Chapter 1 Troubleshooting 4. Abnormal Noise Trouble 4.1 Entry Chart for Abnormal Noise Troubleshooting Check the Operation Mode Table of Power ON. Does abnormal noise arise during Check the components are normal without any initialization after Power ON? stains and/or damages. (Refer to FIP-1 N1.) Check the Operation Mode Table of Standby.
  • Page 170: Operation Mode Table

    Chapter 1 Troubleshooting 4.2 Operation Mode Table FIP-1.N1 When Power is Turned On If the noise occurred after installing printer, go to printing noise. Possible causative parts:CHUTE ASSY REGI (PL4.2.1) BTR ASSY (PL5.1.4) PHD ASSY (PL6.1.1) Checking the DRIVE ASSY MAIN Does the noise arise from the printer? Checked by [Digital Output] - [DO-0] in [IOT Diagnosis].
  • Page 171: Fip-1.N2 During Standby

    Chapter 1 Troubleshooting FIP-1.N2 During Standby Possible causative parts:FAN REAR (PL1.1.19) FAN LV (PL1.1.33) FAN FRONT (PL5.3.31) LVPS (PL9.1.6) Checking the FAN REAR Does the noise arise from the printer? Checked by [Digital Output] - [DO-3f] in [IOT Diagnosis]. In the test, close the INTERLOCK SWITCH.
  • Page 172: Fip-1.N3 During Printing

    Chapter 1 Troubleshooting FIP-1.N3 During Printing Possible causative parts:RETARD ASSY (PL2.1.12) HOLDER ASSY RETARD (PL4.1.13) CHUTE ASSY REGI (PL4.2.1) FUSER ASSY (PL5.1.1) BTR ASSY (PL5.1.4) CHUTE ASSY DUP IN (PL5.2.1) MOTOR ASSY DUP (PL5.4.5) PHD ASSY (PL6.1.1) ROS ASSY (PL6.1.2) FRAME ASSY DEVE (PL7.1.1) DISPENSER ASSY HI (PL7.2.22) DRIVE ASSY DEVE (PL8.1.1)
  • Page 173 Chapter 1 Troubleshooting Checking the PHD ASSY installation Reseat the PHD ASSY. Does the noise arise from the printer? Checking the DRIVE ASSY MAIN installation Reseat the DRIVE ASSY. (RRP8.2) Does the noise arise from the printer? Checking the BTR ASSY installation Reseat the BTR ASSY.
  • Page 174 Chapter 1 Troubleshooting Checking the FRAME ASSY DEVE installation Reseat the FRAME ASSY DEVE. (RRP7.1) Does the noise arise from the printer? Checking the MOTOR ASSY MAIN Does the noise arise from the printer? Checked by [Digital Output] - [DO-0] in [IOT Diagnosis].
  • Page 175 Chapter 1 Troubleshooting Checking the MOTOR ASSY DUP Does the noise arise from the printer? Checked by [Digital Output] - [DO-5] in [IOT Diagnosis]. In the test, close the INTERLOCK SWITCH. Replace the Checking the DRIVE MOTOR ASSY ASSY DEVE DUP.
  • Page 176 Chapter 1 Troubleshooting Checking after replacing the FUSER ASSY Replace the FUSER ASSY. Does the noise arise from the printer? Checking after replacing the ROS ASSY Replace the ROS ASSY. (RRP6.1) Does the noise arise from the printer? Replace the DISPENSER ASSY HI.
  • Page 177 Chapter 2 Operation of Diag. Chapter 2 Operation of Diag. CONTENTS 1. Overview........................2 - 1 1.1 Position of the Diag. in the Whole System..................2 - 1 2. Configuration .......................2 - 2 3. How to use Diag. Customer Mode................2 - 3 3.1 Roles of the control panel in Diag.
  • Page 178 Chapter 2 Operation of Diag. Chapter 2 Operation of Diag. CONTENTS...
  • Page 179: Overview

    Chapter 2 Operation of Diag. 1. Overview 1.1 Position of the Diag. in the Whole System Major functions of this diag. are as follows: •ESS diagnosis to locate a chip which causes a problem •IOT Diag •Setting of parameters for registration in paper feeding direction and so on. 2 - 1...
  • Page 180: Configuration

    Chapter 2 Operation of Diag. 2. Configuration The diagnosis provides three modes that have their respective uses (purposes), target operators, and functions. Shippper Mode: This mode intends to be used in the production line with the purpose to locate a chip that causes a problem.
  • Page 181: How To Use Diag. Customer Mode

    Chapter 2 Operation of Diag. 3. How to use Diag. Customer Mode 3.1 Roles of the control panel in Diag. CANCEL Ten02010KA [LCD]: Displaying a diagnosis item and its result [ ], [ ]: Selecting a diagnosis item/Selecting data at parameter setting [ ], [ ]: Key moves the cursor to the left/right [ ]:...
  • Page 182: Entering Diag. Customer Mode

    Chapter 2 Operation of Diag. 3.2 Entering diag. Customer mode Turn off the power. Turn on the power while holding down “ ” and “ ” keys. Release the fingers from these keys when “Diagnosing...” is displayed. The “Customer Mode” and “ESS Diag” are displayed. (Entered the Diag. mode.) 3.3 Selecting Diag.
  • Page 183: Diag. Mode Menu Tree

    Chapter 2 Operation of Diag. 3.6 Diag. mode menu tree Menu Tree of the Customer Mode is as follows Press the ESS Diag All Test CodeROM Test FrontROM Test EEPROM Test DRAM Test MAC+PHY Test Press the Press the ASIC Test PANEL Test IOT Test HD Test...
  • Page 184 Chapter 2 Operation of Diag. Parameter SlowScanReg KtoP SlowScanReg 600M SlowScanReg 600Y SlowScanReg 600C SlowScanReg1200M SlowScanReg1200Y SlowScanReg1200C FastScanReg KtoM FastScanReg KtoY FastScanReg KtoC FastScanReg MP FastScanRegTray1 FastScanRegTray2 FastScanRegTray3 FastScanReg Dup FastScanRegTray4 FastScanReg2KtoM FastScanReg2KtoY FastScanReg2KtoC Life Y Toner Life M Toner Life C Toner Life K Toner Life BTR1...
  • Page 185: The Kind Of Diag. And Contents Of A Test

    Chapter 2 Operation of Diag. 4. The Kind of Diag. and Contents of a Test The diagnosis/setting items which can be performed in the Customer mode are as follows. menu Function Description ESS Diag Executes the ESS Diag except the following. ALL Test MAC+PHY/Panel Calculates the ROM checksum and compares it with the...
  • Page 186 Chapter 2 Operation of Diag. menu Function Description IOT Diag Digital input component test When a paper jam is occurred, or an error message or code is displayed, execute this test to locate the damaged parts. Digital Input The test will execute the DI Test codes of the components that are supposed to be faulty from the error details.
  • Page 187 Chapter 2 Operation of Diag. menu Function Description Test Print Outputs yellow 20% paint on the whole area of a A4 paper. When the PQ problem occurred, this test enables to Yellow 20% identify the problem as the yellow toner or another color. Compare the sample chart (refer to 4.3.5) with the print.
  • Page 188 Chapter 2 Operation of Diag. menu Function Description Parameter Adjusts the registration in laser beam scanning direction for each of Tray1, Tray2, Tray3, Tray4, Duplex, and MSI. The Registration Adjustment regulates the printing posi- Registration adjustment tion of the image to be printed on a A4 paper. in scanning direction The Fast Scan regulates the ROS as to the printing start position of the image data, and the Slow Scan regulates...
  • Page 189: Details Of Ess Diagnosis

    Chapter 2 Operation of Diag. 4.1 Details of ESS diagnosis This section describes how to perform each test of the ESS Diag in detail. 4.1.1 Executing ESS diagnosis Turn off the power. Turn on the power while holding down “ ”...
  • Page 190: Eeprom Test

    Chapter 2 Operation of Diag. 4.1.5 EEPROM Test The test performs read/write/verify of the test patterns (0xff,0xaa, 0x55 and 0x00) on one byte at every 0x400 from the first address of EEPROM. Normal Error CHECK OK EEPROM ID* ERROR (ID*:1,2) 4.1.6 DRAM Test When the optional DRAM SIMM is checked and found, it checks the optional memory area.
  • Page 191: Mac+Phy Test

    Chapter 2 Operation of Diag. 4.1.7 MAC+PHY Test PHY Internal loopback test Normal Error CHECK OK MAC+PHY ERROR 4.1.8 ASIC Test ASIC register check. Normal Error CHECK OK ERROR 4.1.9 PANEL Test This test checks input and output of the control panel. When buttons are pressed in the manner shown in the following table, the test displays the corresponding contents on the LED and LCD.
  • Page 192: Iot Diag

    Chapter 2 Operation of Diag. 4.2 IOT Diag. 4.2.1 Digital Input (DI) Test This function checks whether the DI components operate normally or not. The DI test is performed for all the DI components. Exit operation of the DI test makes the control panel display the Customer diag. function menu. During the DI test, other Customer diag.
  • Page 193 Chapter 2 Operation of Diag. Code(HEX) Code_DI Menu No. TRAY2 LOW PAPER (not use) DI-16 TRAY3 LOW PAPER (not use) DI-17 TONER SENSOR Y DI-18 TONER SENSOR M DI-19 TONER SENSOR C DI-1a TONER SENSOR K DI-1b TRAY4 NO PAPER DI-1e TRAY4 LOW PAPER (not use) DI-1f...
  • Page 194: Exiting Digital Input (Di) Test

    Chapter 2 Operation of Diag. 4.2.3 Exiting digital input (DI) test Press “CANCEL” key to stop the DI Test. Press “MENU” key to exit the DI Test mode. (“IOT Diag” and “Digital Input” are displayed after that “Please Wait” was displayed.) Press “CANCEL”...
  • Page 195 Chapter 2 Operation of Diag. - About Sensor There are two types of the sensor in the printer, one is reflective type, and another is transmissive type. A reflective type sensor detects, on the basis of whether or not the light is reflected by the sheet, the paper absence/presence or the sheet such as OHP transparency or others.
  • Page 196 Chapter 2 Operation of Diag. - About Switch There are two types of the switch in the printer, one is the push-switch detecting close/open of the door or cover, and another is the micro-switch using for safety interlock to safeguard the user. A push-switch closes the internal contacts via the plunger that is pushed down by the actuator of the cover or door that is being closed.
  • Page 197 Chapter 2 Operation of Diag. - About Diag. Matrix The diagnosis number differs depending on the composition of the Optional Feeder(s) that was installed to the printer. Refer to Diag Matrix table below. Diag Matrix for Tray 1/2/3/4 No Paper Sensor (DI-11/-12/-13/-1e) Paper Tray Composition One Tray + Printer...
  • Page 198 Chapter 2 Operation of Diag. -Checking the Sensor and Switch Sensor name (Diag. Code) Confirmation procedures Turn on the power and enter the Diagnostic Mode. Execute the DI-0. Move the Output Tray Actuator to check the sensor. Check the number on the control panel is counted up. Operator Panel Actuator Full Stack Sensor (DI-0)
  • Page 199 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures CAUTION: The Fuser is very hot. Take extremely care not to get burned when carrying the followings. Turn on the power and enter the Diagnostic Mode. Execute the DI-2. Push the Side Button to open the Front Cover.
  • Page 200 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures NOTE: Prepare the small size slip of paper (20mm x 50mm). Turn on the power and enter the Diagnostic Mode. Execute the DI-3. Push up the Front Latch to open the Front Cover. Move the Actuator REGI to check the sensor by the paper.
  • Page 201 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Turn on the power and enter the Diagnostic Mode. Execute the DI-7. Push the Side Button to open and close the Front Cover. Check the number on the control panel is counted up. Operator Panel 3)-2 Interlock Open (DI-7)
  • Page 202 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Turn on the power and enter the Diagnostic Mode. Remove the Top Cover. Execute the DI-9. Move the levers on both ends of the Magenta Toner backward to release the lock. Check the number on the control panel is counted up.
  • Page 203 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Turn on the power and enter the Diagnostic Mode. Remove the Top Cover. Execute the DI-b. Move the levers on both ends of the Black Toner backward to release the lock. Check the number on the control panel is counted up.
  • Page 204 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Remove the Tray 1. Turn on the power and enter the Diagnostic Mode. Execute the DI-11. Move the Actuator No Paper on the Paper Pickup Assembly to check the sensor by finger. Check the number on the control panel is counted up.
  • Page 205 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Remove the Tray 2. Turn on the power and enter the Diagnostic Mode. Execute the DI-12. Move the Actuator No Paper on the Paper Pickup Assembly of Tray 2 to check the sensor by finger. Check the number on the control panel is counted up.
  • Page 206 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Remove the Tray 3. Turn on the power and enter the Diagnostic Mode. Execute the DI-13. Move the Actuator No Paper on the Paper Pickup Assembly of Tray 3 to check the sensor by finger. Check the number on the control panel is counted up.
  • Page 207 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Remove the Tray 4. Turn on the power and enter the Diagnostic Mode. Execute the DI-1e. Move the Actuator No Paper on the Paper Pickup Assembly of Tray 4 to check the sensor by finger. Check the number on the control panel is counted up.
  • Page 208 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures CAUTION: The Fuser is very hot. Take extremely care not to get burned when carrying the followings. NOTE: Prepare the small size slip of paper (10mm x 50mm). Turn on the power and enter the Diagnostic Mode. Execute the DI-23.
  • Page 209 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Turn on the power and enter the Diagnostic Mode. Execute the DI-38. Push and pull the tray 1, and check the message. Operator Panel Cassette 1 Size (DI-38) Displays the paper size Ida_Sec02_025FA Press the “CANCEL”...
  • Page 210 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Turn on the power and enter the Diagnostic Mode. Execute the DI-48. Push and pull the tray 3, and check the message. Operator Panel Displays the paper size Cassette 3 Size (DI-48) Ida_Sec02_028FA Operator Panel Displays the paper size...
  • Page 211 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Turn on the power and enter the Diagnostic Mode. Execute the DI-50. Push and pull the tray 4, and check the message. Operator Panel Cassette 4 Size (DI-50) Displays the paper size Ida_Sec02_030FA Press the “CANCEL”...
  • Page 212: Digital Output (Do) Test

    Chapter 2 Operation of Diag. 4.2.5 Digital Output (DO) Test This function checks whether the DO components operate. When the interlock is opened while the DO test is performed, each component ends to operate. In this Test Mode, each DO component can be turned individually. Therefore it allows the customer to check a component' s operation from outside, and judge whether the component is normal or not.
  • Page 213 Chapter 2 Operation of Diag. Code(HEX) Code_DO Menu No. DUPLEX MOTOR DO-e (FULL2 REVERSE) DUPLEX MOTOR DO-f (HALF REVERSE) DUPLEX MOTOR DO-10 (SLOW REVERSE) DUPLEX MOTOR DO-11 (FULL1 REVERSE-DOUBLE) DUPLEX MOTOR DO-12 (FULL2 REVERSE-DOUBLE) DUPLEX MOTOR DO-13 (HALF REVERSE-DOUBLE) DUPLEX MOTOR DO-14 (SLOW REVERSE-DOUBLE) DEVE MOTOR...
  • Page 214 Chapter 2 Operation of Diag. Code(HEX) Code_DO Menu No. OPTION FEED MOTOR 1 DO-2b (SLOW FORWARD-DOUBLE) OPTION FEED MOTOR 2 DO-2d (FULL1 FORWARD) OPTION FEED MOTOR 2 DO-2e (FULL2 FORWARD) OPTION FEED MOTOR 2 DO-2f (HALF FORWARD) OPTION FEED MOTOR 2 DO-30 (SLOW FORWARD) OPTION FEED MOTOR 2...
  • Page 215 Chapter 2 Operation of Diag. Code(HEX) Code_DO Menu No. CASSETTE3 TURN CLUTCH DO-5c CASSETTE3 FEED SOLENOID DO-5e CASSETTE4 TURN CLUTCH DO-60 CASSETTE4 FEED SOLENOID DO-62 CTD (ADC) SENSOR (not use) DO-64 MEDIA SENSOR-1 (not use) DO-66 2 - 37...
  • Page 216: Exiting Digital Output (Do) Test

    Chapter 2 Operation of Diag. 4.2.7 Exiting digital output (DO) test Press “CANCEL” key to stop the DO Test. Press “MENU” key to exit the DO Test mode. (“IOT Diag” and “Digital Output” are displayed after that “Please Wait” was displayed.) Press “CANCEL”...
  • Page 217 Chapter 2 Operation of Diag. - About Clutch The electromagnetic clutch in the printer controls the rotation of the roller by transferring or cutting the torque from the motor to the roller. The electromagnetic clutch becomes an electromagnet by the passage of electric current through the coil inside the case and attracts the armature and gear to the rotating rotor, thereby rotating the gear.
  • Page 218 Chapter 2 Operation of Diag. - About Solenoid The solenoid in the printer opens/closes the shutter or controls the position of the gear for transferring the torque of the motor to the roller. A solenoid becomes an electromagnet by the passage of electric current through the coil inside the case and attracts the plunger.
  • Page 219 Chapter 2 Operation of Diag. - About Diag. Matrix The diagnosis number differs depending on the composition of the Optional Feeder(s) that was installed to the printer. Refer to Diag Matrix table below. Diag Matrix for Option Feed Motor 1/2 (Forward) (DO-24/-25/-26/-27/-2d/-2e/2f/-30) Paper Tray Composition One Tray + Printer...
  • Page 220 Chapter 2 Operation of Diag. - Checking Motor, Clutch and Solenoid Before executing the DO test, close all covers and doors. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) NOTE: The following procedures are for the technical staff. The customer check is procedures 2, 3 and 4.
  • Page 221 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) NOTE: The following procedures are for the technical staff. The customer check is procedures 1, 4 and 5. Turn on the power and enter the Diagnostic Mode. Push the Side Button to open the Front Cover.
  • Page 222 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) NOTE: The following procedures are for the technical staff. The customer check is procedures 2, 3 and 4. Turn on the power and enter the Diagnostic Mode. Push up the Front Latch to open the Front Cover.
  • Page 223 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) NOTE: The following procedures are for the technical staff. The customer check is procedures 1, 4 and 5. Turn on the power and enter the Diagnostic Mode. Push up the Front Latch to open the Front Cover.
  • Page 224 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) NOTE: The following procedures are for the technical staff. The customer check is procedures 2, 3 and 4. Remove the Cover Right on One Tray Option Feeder or 2 Tray Feeder Right Cover on Two Tray Option Feeder.
  • Page 225 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) NOTE: The following procedures are for the technical staff. The customer check is procedures 2, 3 and 4. Remove the 2 Tray Feeder Right Cover from the Two Tray Option Feeder.
  • Page 226 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute the DO-3f or DO-40. Put the hand to the left side ventilation holes on the Rear Cover viewing from the back, and confirm the air is inhaled into the printer.
  • Page 227 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) NOTE: The following procedures are for the technical staff. The customer check is procedures 1, 4 and 5. Turn on the power and enter the Diagnostic Mode. Push the Side Button to open the Front Cover.
  • Page 228 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) NOTE: Be sure to install the Toner Cartridges to the printer at this confirmation. NOTE: The following procedures are for the technical staff. The customer check is procedures 2, 3 and 4. Remove the Right Side Cover.
  • Page 229 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute the DO-50. Upon pressing the “ ” key, confirm the operation noise of the clutch is heard. Press the “CANCEL”...
  • Page 230 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute the DO-52. Upon pressing the “ ” key, confirm the operation noise of the clutch is heard. Press the “CANCEL”...
  • Page 231 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute the DO-54. Upon pressing the “ ” key, confirm the operation noise of the solenoid is heard. Press the “CANCEL”...
  • Page 232 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute DO-56. Press the “CANCEL” key to stop the test. Upon pressing the “CANCEL” key, confirm the operation noise of the solenoid is heard.
  • Page 233 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute DO-58. Upon pressing the “ ” key, confirm the operation noise of the clutch is heard. Press the “CANCEL”...
  • Page 234 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute DO-5a. Press the “CANCEL” key to stop the test. Upon pressing the “CANCEL” key, confirm the operation noise of the solenoid is heard.
  • Page 235 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute DO-5c. Upon pressing the “ ” key, confirm the operation noise of the clutch is heard. Press the “CANCEL”...
  • Page 236 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute DO-5e. Press the “CANCEL” key to stop the test. Upon pressing the “CANCEL” key, confirm the operation noise of the solenoid is heard.
  • Page 237 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute DO-60. Upon pressing the “ ” key, confirm the operation noise of the clutch is heard. Press the “CANCEL”...
  • Page 238 Chapter 2 Operation of Diag. Motor, Clutch and Solenoid Confirmation procedures name (Diag. Code) Turn on the power and enter the Diagnostic Mode. Execute DO-62. Press the “CANCEL” key to stop the test. Upon pressing the “CANCEL” key, confirm the operation noise of the solenoid is heard.
  • Page 239: Test Print

    Chapter 2 Operation of Diag. 4.3 Test Print Print an internal test pattern of the printer. If paper jam or paper empty occurs during the print, the test waits until they are resolved. 4.3.1 Executing test print Turn off the power. Turn on the power while holding down “...
  • Page 240: Grid2

    Chapter 2 Operation of Diag. 4.3.4 Grid2 This function prints the ESS PWB built-in grid pattern. Leg_Sec02_004FA 4.3.5 20 Density Chart This function prints a 20% density paint pattern for each of cyan, magenta, yellow, black and mixed CMY on the whole area of the sheet. Cyan 20% Magenta 20% Leg_Sec02_005FA...
  • Page 241 Chapter 2 Operation of Diag. Yellow 20% Black 20% Leg_Sec02_007FA Leg_Sec02_008FA YMC 20% Leg_Sec02_009FA 2 - 63...
  • Page 242: Gradation

    Chapter 2 Operation of Diag. 4.3.6 Gradation This function prints a pattern in which the density of each of cyan, magenta, yellow, or black is varied from 2 to 100%. Leg_Sec02_010FA 4.3.7 Toner Pallet Check This function prints each 100% density pattern of cyan, magenta, yellow and black on a sheet. This function uses the density confirmation of each toner cartridge.
  • Page 243: Contamination Check

    Page 5: Prints the list of intervals by component fault. Page 2 Page 1 Leg_Sec02_071FA Leg_Sec02_012FA Page 4 Page 3 Leg_Sec02_073FA Leg_Sec02_072FA Page 5 Color Laser Printer Components/CRU Pitch (interval) Dell Component Name 34mm Developer Assembly 65mm Transfer Roller 75mm Imaging Drum 32mm Imaging Drum 132mm Imaging Drum 31mm...