The Technical Support Sub-Menu - Extreme Networks EPICenter Reference Manual

Getting Started with EPICenter
Table 5: Commands in the Device Sub-Menu
Alarms
Statistics
Sync
Telnet
Viewer
VLANs
Device
Manager

The Technical Support Sub-Menu

The Technical Support sub-menu provides commands to help with trouble shooting EPICenter and the
devices it manages.
This menu currently contains one command: Upload Device Info. This command extracts the "show
tech" output from Extreme Networks devices running ExtremeWare or ExtremeXOS, and packages it,
along with the most recent uploaded configuration file, as a .zip file that can easily be emailed to
Extreme Networks' technical support organization.
This command can be run only on a single device at one time (it cannot be selected when a device
group is selected).
Select the Upload Device Info command to pop up the following dialog:
40
The Alarms command opens the EPICenter Alarm Log Browser display (in a new window) to
show the alarms for the selected device.
See "The EPICenter Alarm System" on page 101
The Statistics command runs the EPICenter Real-Time Statistics applet and displays port
statistics for the selected device.
See "Real-Time Statistics" on page 261
The Sync command causes
status information.
See "Updating Device Information—The Sync Operation" on page 80
command.
The Telnet command opens an EPICenter Telnet window that is connected to the selected
device.
See "Running a Telnet Session on an Individual Switch" on page 216
command.
The View command runs the EPICenter Inventory Manager feature and displays the device
front-panel image and device information for the selected device.
See "Viewing Device Status Information" on page 50
The VLANs command runs the EPICenter VLAN Manager and displays the VLANs currently
known to the EPICenter database.
See "Using the VLAN Manager" on page 323
The Device Manager command runs the browser-based management interface provided by the
selected device. In the case of Extreme switches running ExtremeWare, this runs the
ExtremeWare Vista switch management interface for the selected device.
Refer to the ExtremeWare Software User Guide for details about using ExtremeWare Vista on
Extreme devices.
For non-Extreme devices, this command is usually not available.
for details about the Alarm Log Browser.
for details about the Real-Time Statistics feature.
EPICenter
to poll the switch and update all configuration and
for details about this command.
for details about this feature.
for details about this
for details about this
EPICenter Reference Guide