Generating A San Destination Library Support Ticket; Generating A San Destination Library Drive Support Ticket; Running A San Destination Library Assessment Test - HP StorageWorks 6000 - Virtual Library System User Manual

6. Place the library online (see

Generating a SAN Destination Library Support Ticket

To generate a support ticket for a library:
1. Place the appropriate library offline (see
2. From the task bar in the Destination Library Details window, select Support Ticket.
A dialog box displays to confirm the selection.
3. From the dialog box, select OK.
The screen refreshes and displays the message, "Please wait, action in progress. Do not refresh
this page." When the support ticket has been generated, the Support Ticket Results screen displays.
Select Download Support Ticket Results File to view the command sent to the library.
4. Place the library online (see

Generating a SAN Destination Library Drive Support Ticket

To generate a support ticket for a drive:
1. Place the appropriate library offline (see
2. Select the appropriate drive from the Navigation pane under Destination Libraries and the library
containing the drive.
3. From the task bar (in the TAPE DRIVE DETAILS window), select Support Ticket.
A dialog box displays to confirm the selection.
4. From the dialog box, select OK.
The screen refreshes and displays the message, "Please wait, action in progress. Do not refresh
this page." When the support ticket has been generated, the Support Ticket Results screen displays.
From this screen, you can select Display results of executing the LTT command to view the command
sent to the library or Download support ticket to download the actual support ticket file.
5. Select Finish.
6. Place the library online (see

Running a SAN Destination Library Assessment Test

To run a library assessment test:
1. Place the appropriate library offline (see
2. From the task bar (in the Destination Library Details window), select Library Assessment Test.
A dialog box displays to confirm the selection.
3. From the dialog box, select OK.
The Library Assessment Test Results window displays.
4. To view the results of the assessment, select Download Library Assessment Test Results.
5. Select Finish to return to the Destination Library Details window.
6. Place the library online (see
"Placing a Library Offline or
"Placing a Library Offline or
"Placing a Library Offline or
"Placing a Library Offline or
"Placing a Library Offline or
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"Placing a Library Offline or
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Online" on page 99).
HP StorageWorks 103