Map 0000: Start Map - HP 316095-B21 - StorageWorks Edge Switch 2/24 Service Manual

MAP 0000: Start MAP

This MAP describes initial fault isolation for the Edge Switch 2/24. Fault isolation
begins at the Internet-connected PC accessing the Embedded Web Server (EWS)
interface, rack-mounted HAFM appliance running HAFM version 8.00.01, failed
switch, or switch-attached host.
1
Prior to fault isolation, acquire the following from the customer:
Continue to the next step.
2
Are you at a PC with a web browser (such as Netscape Navigator or Microsoft
Internet Explorer), an Internet connection to the switch reporting the problem, and
communicating with the switch through the EWS interface?
YES
3
Is the web-browser PC powered on and communicating with the switch through
the Internet connection and EWS interface?
NO
Edge Switch 2/24 Service Manual
A system configuration drawing or planning worksheet that includes the
HAFM appliance, switch, other HP products, and device connections.
The location of the HAFM appliance and all switches.
The internet protocol (IP) address, gateway address, and subnet mask for the
switch reporting the problem.
If performing fault isolation using the EWS interface, the administrator user
name and password. Both are case sensitive and required when prompted at
the Username and Password Required dialog box.
If performing fault isolation using the HAFM appliance:
— The Windows 2000 user name and password, required when prompted
during any MAP or repair procedure that directs the HAFM appliance to
be rebooted.
— The user ID and maintenance password. Both are case sensitive and
required when prompted at the HAFM Login dialog box.
NO
Go to step 19.
YES
Diagnostics
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