Service Request Numbers; Using The Srn Tables; Srn Tables - IBM BladeCenter JS21 Types 8844 Service Manual

Service request numbers

Service request numbers (SRNs) are error codes that contain a hyphen. The codes
have three digits before the hyphen, and three or four digits after the hyphen. SRNs
can be viewed using the AIX diagnostics or the Linux service aid "diagela" (if it is
installed).
Note: The "diagela" service aid is part of the Linux service aids for hardware
diagnostics. The service aids are separate from the operating system and are
available for download from the following Web site: http://
techsupport.services.ibm.com/server/lopdiags.

Using the SRN tables

The SRN list is in numerical sequence. The failing function codes (FFCs) are
provided to aid in locating a failing component (see "Failing function codes" on page
104).
Notes:
1. If the SRN does not appear in the table, see "Solving undetermined problems"
2. After replacing a component, verify the replacement part and perform a

SRN tables

This section lists SRNs 101-711 through 2D02 (AIX) and A00-(x)xxx through
A1D-50x.
SRNs 101-711 through 2D02
Replace the parts in the order that the FFCs are listed.
Note: An x in the following SRNs represents any digit or character.
SRN FFC
101-711 to xxx
101-726
101-888 210
227
101-2020
101-2021
101-xxxx xxxx
103-151 151
109-200
on page 135.
log-repair action using the AIX diagnostics.
Description and action
The system hung while trying to configure an unknown resource. Action: Run the
standalone diagnostics problem determination procedure. If the problem remains,
refer to "Failing function codes" on page 104 to find the FFC that matches the last
three digits of the SRN. Suspect the device adapter or device itself.
Note: xxx corresponds to the last three digits of the SRN.
The system does not IPL. Action: System checkout or undetermined problem
procedure.
The system hung while trying to configure the Infiniband Communication Manager.
This problem may be attributed to software. Report this problem to the AIX Support
Center.
The system hung while trying to configure the Infiniband TCP/IP Interface. This
problem may be attributed to software. Report this problem to the AIX Support
Center.
The system hung while configuring a resource. The last three or four digits after the
dash (-) identify the failing function code for the resource being configured. Go to
undetermined problem procedure.
The time-of-day battery failed. Action: go to battery replacement procedure
The system crashed while being run by the customer. Action: Use general checkout
procedure, problem determination procedure and get a new SRN.
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Chapter 2. Diagnostics