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IBM HS12 - BladeCenter - 8028 Service Manual

Problem determination and service guide
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BladeCenter HS12
Type 8014, 8028 or 1916
Problem Determination and Service Guide

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Summary of Contents for IBM HS12 - BladeCenter - 8028

  • Page 1 BladeCenter HS12 Type 8014, 8028 or 1916 Problem Determination and Service Guide...
  • Page 3 BladeCenter HS12 Type 8014, 8028 or 1916 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in “Notices” on page 179 and the Warranty and Support Information document for your blade server type on the IBM Documentation CD. Seventh Edition (May 2010) ©...

  • Page 5: Table Of Contents

    (CRUs) . . 35 Light path diagnostics . 127 Removing the blade server cover . . 35 Viewing the light path diagnostics LEDs . . 128 Installing the blade server cover . 36 © Copyright IBM Corp. 2008, 2010...
  • Page 6 . 176 Dynamic system analysis diagnostic programs and Hardware service and support . 177 messages . . 132 IBM Taiwan product service . . 177 Running the diagnostic programs . 133 Diagnostic text messages . 134 Notices ....179 Viewing the test log .

  • Page 7: Safety

    Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. © Copyright IBM Corp. 2008, 2010...

  • Page 8: Guidelines For Trained Service Technicians

    This section contains information for trained service technicians. Inspecting for unsafe conditions ® Use this information to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.

  • Page 9: Guidelines For Servicing Electrical Equipment

    Make sure that the insulation is not frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the system for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

  • Page 10: Safety Statements

    v To ensure proper grounding of components such as power supplies, pumps, blowers, fans, and motor generators, do not service these components outside of their normal operating locations. v If an electrical accident occurs, use caution, turn off the power, and send another person to get medical aid.
  • Page 11 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 12 Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 21 CAUTION: Hazardous energy is present when the blade is connected to the power source. Always replace the blade cover before installing the blade. United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS/G/1234/J/100003 for indirect connection to public telecommunication systems in the United Kingdom.

  • Page 13: Chapter 1. Start Here

    The documentation that comes with your operating system and software also contains troubleshooting information. Diagnosing a problem Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your blade server.
  • Page 14 UpdateXpress System Pack. An UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your blade server. In addition, you can use IBM ToolsCenter Bootable Media Creator to create bootable media that is suitable for applying firmware updates and running preboot diagnostics.
  • Page 15 Problem determination information is available for many devices such as RAID and network adapters. For problems with operating systems or IBM software or devices, complete the following steps. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.

  • Page 16: Undocumented Problems

    If the problem remains, contact IBM or an approved warranty service provider for assistance with additional problem determination and possible hardware replacement. To open an online service request, go to http://www.ibm.com/ support/electronic/portal/. Be prepared to provide information about any error codes and collected data.

  • Page 17: Chapter 2. Introduction

    If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 18: Notices And Statements In This Document

    Depending on your BladeCenter product, additional documents might be included on the IBM Documentation CD. In addition to the documentation in this library, be sure to review the Planning and Installation Guide for your BladeCenter unit for information to help you prepare for system installation and configuration. To check for updated documentation and technical updates, complete the following steps.

  • Page 19: Blade Server Controls And Leds

    Table 1. Features and specifications ® Microprocessor: Supports one Intel Predictive Failure Analysis (PFA) Environment: LGA-771 microprocessor alerts: v Air temperature: v Microprocessor – Blade server on: 10°C to 35°C Note: Use the Configuration/Setup v Memory (50°F to 95°F). Altitude: 0 m to Utility program to determine the type v Hard disk drives 914.4 m (0 ft to 3000 ft)
  • Page 20 If there is no response when you press the KVM select button, you can use the management-module Web interface to determine whether local control has been disabled on the blade server. See http://www-03.ibm.com/systems/management/ for more information. Notes: 1.

  • Page 21: Turning On The Blade Server

    Director, see the documentation ® ® on the IBM Director CD that comes with the server, or visit the IBM Director Information Center at http://publib.boulder.ibm.com/infocenter/eserver/v1r2/ topic/diricinfo_all/diricinfoparent.html . Blade-error LED: When this amber LED is lit, it indicates that a system error has occurred in the blade server.

  • Page 22: Turning Off The Blade Server

    4 seconds to turn off the blade server. v The management module can turn off the blade server through the management-module Web interface. For additional information, see the IBM BladeCenter Management Module User’s Guide or go to http://www-03.ibm.com/ systems/management/ for more information.

  • Page 23: System-Board Connectors

    System-board connectors Use this information to locate the component connectors on the system board of the blade server. The following illustration shows the connector locations for the hot-swap SAS system board; the connector locations are identical in the fixed SATA system board. DIMM 1 DIMM 2 Concurrent KVM connector...

  • Page 24: System-Board Switches

    System-board switches Use this information to locate and define system-board switches in the blade server. The following illustration shows the locations of the two switch blocks (SW2 and SW3) and the light path diagnostics switch on the system board. The following table describes the function of each switch in the switch blocks (SW2, SW3).

  • Page 25: System-Board Leds

    Switch Description Switch block 2 has the following switches: v 1 - Boot block v 2 - Force power on v 3 - Wake On LAN disable – On: Disabled – Off: Enabled (default) v 4 - Wake On LAN bypass disable –...
  • Page 26 Power-fault LED Battery-error LED Microprocessor-error LED BMC-fault LED Power jumper bad LED DIMM 1-error LED DIMM 2-error LED DIMM 3-error LED DIMM 4-error LED DIMM 5-error LED DIMM 6-error LED BMC heartbeat LED The following illustration shows the light path diagnostics panel on the system board.

  • Page 27: Chapter 3. Configuring The Blade Server

    The IBM Remote Deployment Manager (RDM) Version 4.20 program is available for purchase. You can use IBM RDM Version 4.20 (or later) to install a BIOS code update onto a blade server by following the instructions in the documentation that comes with the RDM program.

  • Page 28: Configuration/Setup Utility Menu

    If you are managing the blade server from a remote location, see the IBM BladeCenter Management Module User’s Guide, IBM BladeCenter Management Module Command-Line Interface Reference Guide, or IBM BladeCenter Serial over LAN Setup Guide for information and instructions.
  • Page 29 – System MAC Addresses Select this menu item to set and view the MAC addresses for the Ethernet controllers on the blade server. Note: MAC addresses are displayed only for those devices with PXE enabled v Date and Time Select this menu item to set the system date and time, in 24-hour format (hour:minute:second).

  • Page 30: Using Passwords

    Select this menu item to disable the microprocessor cache or to set the microprocessor cache to use the write-back or write-through method. Write-back caching generally provides better system performance. You can also select this menu item to enable or disable hyper-threading and adjust microprocessor performance settings.

  • Page 31: Using The Serverguide Setup And Installation Cd

    Web site at http://www.ibm.com/systems/management/serverguide/ sub.html. To download the free image, click IBM Service and Support Site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is in this document. The ServerGuide program performs the following tasks:...

  • Page 32: Typical Operating-System Installation

    When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM blade server model. The setup program provides a list of tasks that are required to set up the blade server.

  • Page 33: Using The Pxe Boot Agent Utility Program

    Use this information to update the blade server to the latest levels of BIOS code and firmware updates. IBM periodically makes BIOS code, service processor (BMC) firmware, and diagnostic firmware updates available for the blade server. Before you install the blade server in a BladeCenter unit, go to http://www.ibm.com/systems/support/...

  • Page 34: Configuring A Sas Raid Array

    Gigabit Ethernet Software CD that comes with the blade server. To find updated information about configuring the controller, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.

  • Page 35: Using The Lsi Logic Configuration Utility Program

    2. When the message Press Ctrl-C to start LSI Logic Configuration Utility is displayed, press F1. If an administrator password has been set, you must type the administrator password to access the full LSI Logic Configuration Utility menu. 3. Follow the instructions on the screen to modify the SAS storage drive and SAS controller settings.
  • Page 36 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide...

  • Page 37: Chapter 4. Parts Listing, Types 8014, 8028 And 1916

    Type 8014, 8028 or 1916 blade server. For an updated parts listing on the Web, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
  • Page 38 Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 39 For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document. CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Cover (all models) 44R5761 InfiniBand 4x high-speed I/O expansion card (option) 32R1763 Heat sink, microprocessor (all models) 44R5708...
  • Page 40 CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Hard disk drive, 2.5 inch hot-swap SAS 73 GB, 15 KHz (type 43W7546 8028 option) Hard disk drive, 2.5 inch hot-swap SAS 146 GB, 10 KHz (type 43W7538 8028 option) Hot-swap storage-bay filler (type 8028 models 23x, 27x, 33x,...
  • Page 41 CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Recovery CD, Simplified Chinese, MS Windows Server 2003 44W4053 R2, 32-bit edition, 1 - 4 processors Recovery CD, Korean, MS Windows Server 2003 R2, 32-bit 44W4054 edition, 1 - 4 processors Recovery CD, English, MS Windows Server 2003 R2, 64-bit...
  • Page 42 CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Recovery CD, English, MS Windows Server 2003 R2, 64-bit 44W4076 edition, 1 - 8 processors Recovery CD, Japanese, MS Windows Server 2003 R2, 64-bit 44W4077 edition, 1 - 8 processors Recovery CD, Italian, MS Windows Server 2003 R2, 32-bit 44W4078...

  • Page 43: Chapter 5. Removing And Replacing Blade Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty that is designated for your server.

  • Page 44: System Reliability Guidelines

    For a list of supported optional devices for the blade server, see http://www.ibm.com/servers/eserver/serverproven/compat/us/. System reliability guidelines Use this information to make sure that the blade server meets the proper cooling and reliability guidelines.

  • Page 45: Returning A Device Or Component

    v Remove the device from its package and install it directly into the blade server without setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on the blade server cover or on a metal surface.

  • Page 46: Installing The Blade Server In A Bladecenter Unit

    1. If the blade server is operating, shut down the operating system; then, press the power-control button (behind the blade server control panel door) to turn off the blade server (see “Turning off the blade server” on page 10 for more information).

  • Page 47: Removing And Replacing Tier 1 Customer Replaceable Units (Crus)

    Removing and replacing Tier 1 customer replaceable units (CRUs) Use this information for removing and replacing Tier 1 CRUs. Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

  • Page 48: Installing The Blade Server Cover

    Blade server cover Cover pins Blade server cover release 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions). 3.

  • Page 49: Removing An Optional Expansion Unit

    Blade server cover Cover pins Blade server cover release Attention: You cannot insert the blade server into the BladeCenter unit until the blade server cover is installed and closed. Do not attempt to override this protection. 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.

  • Page 50: Installing An Optional Expansion Unit

    Expansion unit Blade server cover release Blade server cover release 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit”...

  • Page 51: Removing The Bezel Assembly

    Expansion unit Blade server cover release Blade server cover release 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit”...

  • Page 52: Installing The Bezel Assembly

    Bezel-assembly release Bezel-assembly release 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions). 3.

  • Page 53: Removing A Fixed-Storage Drive

    1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

  • Page 54: Installing A Fixed-Storage Drive

    4. Open the blade server cover (see “Removing the blade server cover” on page 35 for instructions). 5. If an optional expansion unit is installed, remove it (see “Removing an optional expansion unit” on page 37). 6. Press the storage drive release lever away from the storage drive to open the release lever.

  • Page 55: Removing A Hot-Swap Storage Drive

    6. Touch the static-protective package that contains the storage drive to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component; then, remove the storage drive from the package. 7. Open the release lever on the storage drive and slide the drive into the storage bay until it is firmly seated in the connector.

  • Page 56: Installing A Hot-Swap Storage Drive

    Installing a hot-swap storage drive Use this information to install a hot-swap storage drive in the blade server. To install a hot-swap storage drive, complete the following steps. The blade server (machine type 8028) has two storage bays for installing or removing hot-swap storage devices, such as SAS storage drives.
  • Page 57 2. The illustrations in this document might differ slightly from your hardware. To remove a DIMM, complete the following steps. DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31.

  • Page 58: Installing A Memory Module

    You can use compatible DIMMs from different manufacturers. v Install only ECC DDR2 667 DRAM with ECC DIMMs. For a current list of supported DIMMs for the blade server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide...
  • Page 59 v Installing or removing DIMMs changes the configuration information of the blade server. After you install or remove a DIMM, you must change and save the new configuration information by using the Configuration/Setup Utility program. When you restart the blade server, a message indicates that the memory configuration has changed.

  • Page 60: Removing A Concurrent Kvm Card

    DIMM Retaining clip a. Turn the DIMM so that the DIMM keys align correctly with the connector on the system board. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently. b. Make sure that the small tabs on the retaining clips are in the notches on the DIMM.

  • Page 61: Installing A Concurrent Kvm Card

    cKVM card 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33). 3.

  • Page 62: Removing An I/O Expansion Card

    cKVM feature card 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33). 3.

  • Page 63: Installing An I/O Expansion Card

    The blade server supports various types of I/O expansion cards. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of available I/O expansion cards and their form-factor types. Chapter 5. Removing and replacing blade server components...
  • Page 64 Before you install an I/O expansion card in a blade server, consider the following BladeCenter expansion card, blade server, and other related device information: v The appearance of your blade server or system boards might be different from the illustrations in this document. v Depending on the model of blade server in which the I/O expansion card is being installed, the specific location of connectors and other components might be different from the illustrations in this document or your BladeCenter...

  • Page 65: Removing A Storage Interface Card

    3. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions). 4. Open the blade server cover. (see “Removing the blade server cover” on page 35 for instructions).

  • Page 66: Installing A Storage Interface Card

    The storage interface card comes in the SAS and SATA controller models. The SAS storage interface card controls the SAS storage drives and the SATA storage interface card controls the SATA and solid state storage drives. Note: 1. The following illustration shows how to remove a storage interface card from the system board.

  • Page 67: Removing A High-Speed Expansion Card

    To install a storage interface card, complete the following steps. Storage interface card standoff Storage interface card 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit”...

  • Page 68: Installing A High-Speed Expansion Card

    Expansion card Blade server expansion connector cover Expansion card standoff 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit”...

  • Page 69: Removing The Battery

    Expansion card Blade server expansion connector cover Expansion card standoff 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions).

  • Page 70: Installing The Battery

    To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM marketing representative or authorized reseller. v After you replace the battery, you must reconfigure the blade server and reset the system date and time.
  • Page 71 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 72: Removing And Replacing Field Replaceable Units

    Notes: 1. The microprocessor and heat sink assembly is a field-replaceable unit (FRU) and must be replaced by a trained service technician. To contact an IBM service representative, see “Hardware service and support” on page 177. 2. The heat-sink FRU is packaged with the thermal material applied to the underside.
  • Page 73 Heat sink Microprocessor 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 31. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 33 for instructions). 3.

  • Page 74: Installing A Microprocessor And Heat Sink

    Notes: 1. The microprocessor and heat sink assembly is a field-replaceable unit (FRU) and must be replaced by a trained service technician. To contact an IBM service representative, see “Hardware service and support” on page 177. 2. The heat-sink FRU is packaged with the thermal material applied to the underside.
  • Page 75 Heat sink Microprocessor Attention: Do not touch the contacts in the microprocessor socket. Touching these contacts might result in permanent damage to the system board. 1. Install the microprocessor and heat sink. Attention: Do not use any tools or sharp objects to lift the locking lever on the microprocessor socket.
  • Page 76 Microprocessor Alignment marks Microprocessor socket Microprocessor retainer e. Center the microprocessor over the microprocessor socket. Align the triangle on the corner of the microprocessor with the triangle on the corner of the socket and carefully place the microprocessor into the socket. Attention: v Do not press the microprocessor into the socket.

  • Page 77: Removing The System-Board Assembly

    Use this information to remove the system-board assembly from the blade server. Attention: The system-board assembly is a field-replaceable unit (FRU) and must be replaced by a trained service technician. To contact an IBM service representative, see “Hardware service and support” on page 177.

  • Page 78: Installing The System-Board Assembly

    Use this information to install the system-board assembly in the blade server. Attention: The system-board assembly is a field-replaceable unit and must be replaced by a trained service technician. To contact an IBM service representative, see “Hardware service and support” on page 177.

  • Page 79: Chapter 6. Diagnostics

    I/O modules, removable-media drives, and the blade servers, while the operating system is running. Real Time Diagnostics can be plugged into an existing IBM Director environment or installed without IBM Director present. For documentation and download information for Real...

  • Page 80: Post

    Problem Determination and Service Guide for your blade server. The IBM Dynamic System Analysis (DSA) diagnostic programs are the primary method of testing the major components of the blade server. The diagnostic programs are available in the preboot environment by pressing F2 during the boot process.

  • Page 81: Beep Code Descriptions

    A beep code is a combination of short or long beeps or a series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, a pause, and three short beeps. A beep code other than one beep indicates that POST has detected a problem.
  • Page 82 66. 1-1-4 BIOS ROM checksum failed. 1. Update the BIOS code. Go to http://www.ibm.com/systems/support/. 2. Reseat the DIMMs. See “Removing a memory module” on page 44 and “Installing a memory module” on page 46. 3. Replace the following components one at a...
  • Page 83 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 84 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 85 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 86 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 87 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.

  • Page 88: Error Logs

    Error logs Use this information as an example of a BMC error log. The BMC log contains all system status messages from the blade server service processor. The management-module event log in your BladeCenter unit contains messages that were generated on each blade server during POST and status messages from the BladeCenter service processor.
  • Page 89 Each BMC log entry is displayed on its own page. To display all the data for an entry, use the Up Arrow (↑) and Down Arrow (↓) keys or the Page Up and Page Down keys. To move from one entry to the next, select Get Next Entry or Get Previous Entry.

  • Page 90: Bmc Error Messages

    BMC error messages Use this information to resolve BMC error messages. The following table lists BMC error messages and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • Page 91 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),”...
  • Page 92 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),”...
  • Page 93 Firmware (BIOS) halted, System 1. Update the blade server firmware. To management bus error download the latest firmware for the blade server, go to http:// www.ibm.com/systems/support/. 2. Update the blade server and optional-device drivers. See “Installation guidelines” on page 31. Chapter 6. Diagnostics...
  • Page 94 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),”...
  • Page 95 62. Firmware (BIOS) backup ROM corruption, 1. Update the blade server firmware - Go to System board failure http://www.ibm.com/systems/ support/. 2. Replace the optional expansion unit - See “Removing an optional expansion unit” on page 37 and “Installing an optional expansion unit”...
  • Page 96 If the firmware is at latest level, the blade server device is not supported by the BladeCenter unit in which it is installed. Go to http://www.ibm.com/systems/support/. Firmware (BIOS) ROM corruption detected Update the BIOS code - Go to http://www.ibm.com/systems/support/.
  • Page 97 Error message Action Internal error CPU fault Make sure that all of the software and the drivers are at the latest levels. Go to http://www.ibm.com/systems/support/. CPU over temperature Make sure that the blade server is sufficiently cooled. CPU fault (Trained service technician only) Replace the microprocessor - See “Removing a...

  • Page 98: Post Error Codes

    POST error codes Use this information to diagnose and resolve POST error codes for the blade server. The following table describes the POST error codes and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • Page 99 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 100 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 101 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 102 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 103 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 104 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 105 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 106 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 107 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 108 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 109 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 110 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 111 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 112 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 113 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 114 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 115 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 116 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 117 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 118 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 119 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 120 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 121 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 122 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.
  • Page 123 65 and “Installing the system-board assembly” on page 66. 012980xx The BIOS does not support the Processor 1. Make sure that the microprocessor is supported. 2. Update the blade server firmware. Go to http://www.ibm.com/systems/support/. Chapter 6. Diagnostics...

  • Page 124: Checkout Procedure

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.

  • Page 125: About The Checkout Procedure

    About the checkout procedure Use this information to run diagnostics, locate error codes, and identify device errors for the blade server. Before you perform the checkout procedure for diagnosing hardware problems, review the following information: v Read “Safety” on page v. v The diagnostic programs provide the primary methods of testing the major components of the blade server.

  • Page 126: Troubleshooting Tables

    If the part is a FRU, the part must be replaced by a trained service technician. See “Removing and replacing field replaceable units” on page 60. Or contact an IBM service representative, see “Hardware service and support” on page 177. Storage drive problems Use this information to resolve storage drive problems.

  • Page 127: Intermittent Problems

    v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 128: Memory Problems

    BladeCenter unit resources. First, make sure that the keyboard and mouse are assigned to the blade server; then, see the following table and “Solving shared BladeCenter resource problems” on page 167. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.

  • Page 129: Microprocessor Problems

    v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 130: Monitor Or Video Problems

    v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 131: Network Connection Problems

    An IBM optional device that 1. Make sure that: was just installed does not v The device is designed for the blade server. See http://www.ibm.com/ work. servers/eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly.

  • Page 132: Power Error Messages

    Power error messages Use this information to diagnose and resolve power error messages for the blade server. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Power to the blade server is provided by shared BladeCenter unit resources.
  • Page 133 v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 134: Power Problems

    v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
  • Page 135 v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 136: Removable-Media Drive Problems

    v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
  • Page 137 See “Configuration/Setup Utility menu” on page 16. 4. For SAS storage drive problems, make sure that the correct device driver is installed. For the latest device drivers, go to http://www.ibm.com/systems/ support/. 5. Reseat the battery - See “Removing the battery” on page 57 and “Installing the battery”...

  • Page 138: Serverguide Problems

    ServerGuide problems Use this information to locate ServerGuide problems and suggested actions. The following table lists problem symptoms and suggested solutions. Symptom Suggested action The ServerGuide Setup and v Make sure that the CD drive is associated with the blade server that you are Installation CD will not start.

  • Page 139: Universal Serial Bus (Usb) Port Problems

    The operating system supports USB devices. v The correct USB device driver is installed. For the latest device drivers, go to http://www.ibm.com/support/. 3. (Trained service technician only) Replace the system-board assembly - See “Removing the system-board assembly” on page 65 and “Installing the system-board assembly”...

  • Page 140: Viewing The Light Path Diagnostics Leds

    After you remove the blade server, you can press and hold the light path diagnostics switch for a maximum of 25 seconds to light the LEDs and locate the failing component. The following components have this feature: v Storage drives v Light path diagnostics panel v Microprocessors v Memory modules (DIMMs)
  • Page 141 Power-fault LED Battery-error LED Microprocessor-error LED BMC-fault LED Power jumper bad LED DIMM 1-error LED DIMM 2-error LED DIMM 3-error LED DIMM 4-error LED DIMM 5-error LED DIMM 6-error LED BMC heartbeat LED The following illustrations show the system-board light path diagnostics panel and LEDs on the system-board light path diagnostics panel.

  • Page 142: Light Path Diagnostics Leds

    Light path diagnostics LEDs Use this information to diagnose and resolve possible errors displayed by the light path diagnostic LEDs. The following table describes the LEDs on the light path diagnostics panels, on the system board, and on the optional expansion unit and suggested actions to correct the detected problems.
  • Page 143 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs and which components are FRUs.

  • Page 144: Dynamic System Analysis Diagnostic Programs And Messages

    You can output all of the collected XML file that you can send to the IBM service and support, view the information locally BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide...

  • Page 145: Running The Diagnostic Programs

    through a generated text report file, or copy the log to a removable media and view the log from a Web browser. See “Running the diagnostic programs” for more information. If you cannot find the problem using the diagnostic programs, see “Solving undetermined problems”...

  • Page 146: Diagnostic Text Messages

    In the DSA GUI, select DSA Error Log from the System Information page. You can send the DSA error log file to IBM service and support to aid in diagnosing the server problems or you can use the DSA CLI copy command to copy the log to an external USB device.

  • Page 147: Diagnostic Messages

    If the diagnostic programs generate error codes that are not listed in the table, make sure that the latest level of the BIOS code is installed. To download the latest firmware for the blade server, go to http://www.ibm.com/systems/support/. The following table describes the messages that the diagnostic programs might generate and suggested actions to correct the detected problems.
  • Page 148 67. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the component firmware level is up-to-date, upgrade if necessary;...
  • Page 149 67. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the component firmware level is up-to-date, upgrade if necessary;...
  • Page 150 67. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the component firmware level is up-to-date, upgrade if necessary;...
  • Page 151 67. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the component firmware level is up-to-date, upgrade if necessary;...
  • Page 152 DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-4JTS2T. 6. Turn off the blade server, remove the blade server from the blade server bay and remove the cover.
  • Page 153 67. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the BMC firmware level is up-to-date, upgrade if necessary;...
  • Page 154 67. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the BMC firmware level is up-to-date, upgrade if necessary;...
  • Page 155 67. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the BMC firmware level is up-to-date, upgrade if necessary;...
  • Page 156 67. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the BMC firmware level is up-to-date, upgrade if necessary;...
  • Page 157 67. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the BMC firmware level is up-to-date, upgrade if necessary;...
  • Page 158 DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-4JTS2T. 7. Turn off the blade server, open the blade server...

  • Page 159: Broadcom Ethernet Device Tests

    67. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the BMC firmware level is up-to-date, upgrade if necessary;...

  • Page 160: Cpu Stress Tests

    DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-4JTS2T. 2. If the failure remains, refer to Chapter 5, “Removing and replacing blade server...
  • Page 161 9. 2. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system firmware level is up-to-date, upgrade if necessary;...
  • Page 162 9. 2. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system firmware level is up-to-date, upgrade if necessary;...

  • Page 163: Memory Self Tests

    2. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. up-to-date, upgrade if necessary. The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system firmware level is up-to-date, upgrade if necessary;...
  • Page 164 67). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-4JTS2T. 3. Rerun the test. See “Diagnostic tools overview”...
  • Page 165 2. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (“Diagnostic tools overview” on page 67). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary;...
  • Page 166 2. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (“Diagnostic tools overview” on page 67). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary;...
  • Page 167 2. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (“Diagnostic tools overview” on page 67). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary;...
  • Page 168 2. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (“Diagnostic tools overview” on page 67). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary;...

  • Page 169: Optical Drive Self Tests

    4. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (“Diagnostic tools overview” on page 67). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 5. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary;...
  • Page 170 BladeCenter documentation for information about replacing the optical drive (media tray). 9. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERV-CALL.
  • Page 171 BladeCenter documentation for information about replacing the optical drive. 12. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERV-CALL.
  • Page 172 (media tray). 4. If the failure remains, collect the data from the DSA event log (“Diagnostic tools overview” on page 67) and send it to IBM Service. For information about contacting and sending data to IBM Service, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERV-CALL.
  • Page 173 BladeCenter documentation for information about replacing the optical drive (media tray). 8. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERV-CALL.
  • Page 174 BladeCenter documentation for information about replacing the drive. 8. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERV-CALL.

  • Page 175: Storage Drive Self Tests

    BladeCenter documentation for information about replacing the optical drive (media tray). 8. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERV-CALL.

  • Page 176: Tape Alert Flags

    The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-4JTS2T. 4. Rerun the test.

  • Page 177: Recovering From A Bios Update Failure

    To recover the BIOS code and restore the blade server operation to the primary page, complete the following steps: Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
  • Page 178 2. Turn off the blade server (see “Turning off the blade server” on page 10). 3. Remove the blade server from the BladeCenter unit (see “Removing the blade server from the BladeCenter unit” on page 33). 4. Remove the cover (see “Removing the blade server cover” on page 35). 5.

  • Page 179: Service Processor (Bmc) Error Codes

    Service processor (BMC) error codes Use this information to view the BMC error log. The baseboard management controller (BMC) log contains up to 512 of the most recent service processor errors, in IPMI format. These messages are a combination of plain text and error-code numbers. You can view the BMC log from the Configuration/Setup Utility menu by selecting Advanced Setup →...

  • Page 180: Keyboard Or Mouse Problems

    Keyboard or mouse problems Use this information to diagnose and resolve keyboard and mouse issues. To check for keyboard or mouse problems, complete the following steps until the problem is solved: 1. Make sure that: v Both the blade server and the monitor are turned on. v The keyboard/video/mouse select button LED on the front of the blade server is lit, indicating that the blade server is connected to the shared keyboard and mouse.
  • Page 181 1) USB cable (if applicable) 2) Media tray cable (if applicable) 3) Media tray d. Continue with 7. 4. For problems that affect only the diskette drive: a. If there is a diskette in the drive, make sure that: v The diskette is inserted correctly in the drive. v The diskette is good and not damaged;...

  • Page 182: Network Connection Problems

    Network connection problems Use this information to diagnose and resolve network connection issues with the blade server. To check for network connection problems, complete the following steps until the problem is solved: 1. Make sure that: v The network cables are securely connected to the I/O module. v Power configuration of the BladeCenter unit supports the I/O-module configuration.

  • Page 183: Video Problems

    Non-IBM monitor cables might cause unpredictable problems. v The monitor works with another blade server. v Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, see the information that comes with the monitor for instructions for adjusting and testing the monitor.
  • Page 184 v If the BladeCenter unit contains more than one blade server and only one of the blade servers has the problem, troubleshoot the blade server that has the problem. If the diagnostic tests did not diagnose the failure or if the blade server is inoperative, use the information in this section.

  • Page 185: Problem Determination Tips

    Because of the variety of hardware and software combinations that you can encounter, use the following information to assist you in problem determination. If possible, have this information available when you request assistance from IBM. v Machine type and model...
  • Page 186 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide...

  • Page 187: Appendix. Getting Help And Technical Assistance

    Appendix. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. Use this information to obtain additional information about IBM and IBM...

  • Page 188: Using The Documentation

    The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.

  • Page 189: Hardware Service And Support

    Hardware service and support You can receive hardware service through your IBM reseller or IBM Services. To locate a reseller authorized by IBM to provide warranty service, go to http://www.ibm.com/partnerworld/ and click Find Business Partners on the right side of the page. For IBM support telephone numbers, see http://www.ibm.com/planetwide/.
  • Page 190 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide...

  • Page 191: Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 192: Important Notes

    A current list of IBM trademarks is available on the web at “Copyright and trademark information” at http://www.ibm.com/legal/copytrade.shtml. Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Cell Broadband Engine is a trademark of Sony Computer Entertainment, Inc., in the United States, other countries, or both and is used under license therefrom.

  • Page 193: Particulate Contamination

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

  • Page 194: Documentation Format

    In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.

  • Page 195: Australia And New Zealand Class A Statement

    Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.

  • Page 196: Taiwan Class A Compliance Statement

    914-499-1900 Der verantwortliche Ansprechpartner des Herstellers in der EU ist: IBM Deutschland Technical Regulations, Department M456 IBM-Allee 1, 71137 Ehningen, Germany Telephone: +49 7032 15-2937 Email: tjahn@de.ibm.com Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse...

  • Page 197: Japan Vcci Class A Statement

    Japan VCCI Class A statement This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in which case the user may be required to take corrective actions.
  • Page 198 BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide...

  • Page 199: Index

    BSE RAID battery failure 78 166-910-xxx 135 BSE RAID fault 78 166-911-xxx 135 cKVM card fault 78 data collection 1 166-912-xxx 135 firmware (BIOS) halted, System date and time 16 management bus error 78 © Copyright IBM Corp. 2008, 2010...
  • Page 200 error messages (continued) errors (continued) errors (continued) front panel cable is not connected to format, diagnostic code 134 POST error codes (continued) system board 78 keyboard and mouse 168 602 86 high-speed expansion card fault 78 light path diagnostic LEDs 130 604 86 I/O board fault 78 LP1 130...
  • Page 201 50 parts listing 26 light path LED locations 128 SAS connectivity card 51 password load default settings 16 IBM Taiwan product service 177 power-on 18 logs important notices 180 PCI bus control settings 16 BMC system event 76 Industry Canada Class A emission...
  • Page 202 16 SCSI RAID trained service technicians, guidelines vi product service, IBM Taiwan 177 configure an array 22 troubleshooting publications seating the SAS connectivity card in the Light path diagnostics 67 related 5 blade server 51 Problem isolation tables 67...
  • Page 204 Part Number: 60Y1601 Printed in USA (1P) P/N: 60Y1601...

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Table of Contents