Page 1 BladeCenter JS23 and BladeCenter JS43 Type 7778 Problem Determination and Service Guide...
Page 3 BladeCenter JS23 and BladeCenter JS43 Type 7778 Problem Determination and Service Guide...
Page 4 Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 299, the Warranty and Support Information document for your blade server type and the IBM Environmental Notices and User Guide on the IBM Documentation CD. First Edition (May 2009) ©...
Page 5: Table Of Contents
. 244 D1xx900C to D1xxC003 Service processor Solving undetermined problems . . 245 power-off checkpoints . 146 Calling IBM for service . . 246 Service request numbers (SRNs) . . 148 Using the SRN tables . . 148 101-711 through FFC-725 SRNs .
Page 6 Index ....305 Using the SMS utility. . 289 Starting the SMS utility . . 289 JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 7: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright IBM Corp. 2009...
Page 8: Guidelines For Trained Service Technicians
Make sure that the insulation is not frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the computer for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.
Page 9: Guidelines For Servicing Electrical Equipment
8. Make sure that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Guidelines for servicing electrical equipment Observe the guidelines for servicing electrical equipment. v Check the area for electrical hazards such as moist floors, nongrounded power extension cords, and missing safety grounds.
Page 10: Safety Statements
3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. viii JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 11 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 12 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 13 Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 14 JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 15: Chapter 1. Introduction
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you are charged for the installation. v Tier 2 customer replaceable unit: You can install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your blade server.
Page 16: Notices And Statements In This Documentation
Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 17: Features And Specifications
(JS43 Type 7778-23X with feature code 8446). The JS23 blade server and the JS43 blade server are used in an IBM BladeCenter H (8852 and 7989), BladeCenter HT (8740 and 8750), or BladeCenter S (8886 and 7779) chassis unit.
Page 18 JS43: Additional 1Xe connector v JS43: Additional PCIe connector See the ServerProven Web site for information about supported operating-system versions and all JS23 blade server and JS43 blade server optional devices. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 19: Supported Dimms
GB for a JS23 blade server, and from a minimum of 4 GB to a maximum of 128 GB for the JS43 double-wide blade server. See Chapter 3, “Parts listing, Type 7778,” on page 249 for memory modules that you can order from IBM.
Page 20: Blade Server Control Panel Buttons And Leds
Note: Figure 2 shows the control-panel door in the closed (normal) position. To access the power-control button, you must open the control-panel door. Figure 2. Blade server control panel buttons and LEDs JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 21 1 Keyboard/video select button: When you use an operating system that supports a local console and keyboard, press this button to associate the shared BladeCenter unit keyboard and video ports with the blade server. Notes: v The operating system in the blade server must provide USB support for the blade server to recognize and use the keyboard, even if the keyboard has a PS/2-style connector.
Page 22 LED begins to flash slowly. 9 Activity LED: When this green LED is lit, it indicates that there is activity on the hard disk drive or network. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 23: Turning On The Blade Server
10 Location LED: When this blue LED is lit, it has been turned on by the system administrator to aid in visually locating the blade server. The location LED can be turned off through the Web interface of the management module or through IBM Director Console.
Page 24: Turning Off The Blade Server
For additional information, see the online documentation or the User's Guide for the management module. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 25: System-Board Layouts
System-board layouts Illustrations show the connectors and LEDs on the system board. The illustrations might differ slightly from your hardware. System-board connectors Blade server components attach to the connectors on the system board. Figure 3 shows the connectors on the base unit system board in the blade server. Figure 3.
Page 26 Figure 5 on page 13 shows individual DIMM connectors. DIMM connectors 1-8 are in the JS23 blade server and in the base unit planar of the JS43 blade server. DIMM JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 27: System-Board Leds
connectors 9-16 are in the expansion unit. DIMM DIMM (10) DIMM (11) DIMM (12) DIMM (13) DIMM (14) DIMM (15) DIMM (16) Figure 5. DIMM connectors. Base unit connectors (followed by expansion unit connectors in parentheses) System-board LEDs Use the illustration of the LEDs on the system board to identify a light emitting diode (LED).
Page 28 Figure 6. LED locations on the system board of the JS23 blade server, which is also the base system board of the JS43 blade server Figure 7 on page 15 shows LEDs on the base planar. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 29 Figure 7. LED locations on the system board of the JS43 expansion unit Table 3 shows LED descriptions. Table 3. JS23 and JS43 LEDs Callout Base unit LEDs Expansion unit LEDs Light path power LED System board LED SAS hard disk drive LED DIMM 1-4 LEDs None 1Xe expansion card connector LED...
Page 30 JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 31: Chapter 2. Diagnostics
Error checking hardware ranges from parity error detection coupled with processor instruction retry and bus retry, to ECC correction on caches and system buses. IBM hardware error checkers have these distinct attributes: v Continuous monitoring of system operations to detect potential calculation errors...
Page 32: Diagnostic Tools
The AIX-based stand-alone Diagnostics CD is in the ship package and is also available from the IBM Web site. Boot the CD from a CD drive or from an AIX network installation manager (NIM) server if the blade server cannot boot to an operating system, no matter which operating system is installed.
Page 33: Collecting Dump Data
Note: If you power off the blade through the management module while the service processor is performing a dump, platform dump data is lost. You might be asked to retrieve a dump to send it to IBM Support for analysis. The location of the dump data varies per operating system platform.
Page 34: Location Codes
Management card None Un-Px-C11 PCIe high-speed expansion card Un-Px-C12 CIOv high speed 1Xe expansion card Un-Px-D1 SAS hard disk drive or SAS solid state drive Un-P1-E1 Battery None JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 35: Reference Codes
To use reference codes effectively, use them in conjunction with other service and support procedures. The BladeCenter JS23 Type 7778 blade server and the JS43 blade server produce several types of codes. Progress codes: The power-on self-test (POST) generates eight-digit status codes that are known as checkpoints or progress codes, which are recorded in the management-module event log.
Page 36: System Reference Codes (Srcs)
Code column. Click the message to cause the management module to present the additional message detail: D1513901 Created at: 2007-11-13 19:30:20 SRC Version: 0x02 Hex Words 2-5: 020110F0 52298910 C1472000 200000FF JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 37: 1Xxxyyyy Srcs
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 38 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 39 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 40 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 41: 6Xxxyyyy Srcs
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 42 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 43 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 44: A1Xxyyyy Service Processor Srcs
No service action required. A700yyyy See the description for the B700yyyy error Perform the action in the B700yyyy error code code with the same yyyy value. with the same yyyy value. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 45: Aa00E1A8 To Aa260005 Partition Firmware Attention Codes
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 46 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 47: Bxxxxxxx Service Processor Early Termination Srcs
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 48: B200Xxxx Logical Partition Srcs
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 49 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 50 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 51 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 52 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 53 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 54 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 55 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 56 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 57 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 58 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 59: B700Xxxx Licensed Internal Code Srcs
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 60 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 61 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 62 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 63 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 64 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 65 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 66 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 67: Ba000010 To Ba400002 Partition Firmware Srcs
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 68 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 69 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 70 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 71 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 72 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 73 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 74 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 75 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 76 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 77 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 78 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 79 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 80 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 81 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 82 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 83 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 84 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 85 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 86 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 87 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 88 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 89 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 90 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 91 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 92 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 93 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 94 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 95 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 96 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 97 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 98 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 99 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 100 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 101 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 102 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 103 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 104 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 105 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 106 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 107 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 108: Post Progress Codes (Checkpoints)
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action solves the problem, then you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 109: C1001F00 To C1645300 Service Processor Checkpoints
Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 110 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 111 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 112 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 113 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 114 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 115 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 116 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 117 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 118 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 119: C2001000 To C20082Ff Virtual Service Processor Checkpoints
Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 120 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 121 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 122 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 123 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 124 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 125 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 126 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 127 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 128 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 129: Ipl Status Progress Codes
Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 130: Ca000000 To Ca2799Ff Partition Firmware Checkpoints
Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 131 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 132 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 133 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 134 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 135 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 136 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 137 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 138 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 139 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 140 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 141 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 142 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 143 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 144 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 145 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 146 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 147 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 148 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 149 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 150 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 151 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 152: D1001Xxx To D1Xx3Fff Service Processor Dump Codes
Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 153 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 154 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 155 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 156 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 157 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 158: D1Xx3Y01 To D1Xx3Yf2 Service Processor Dump Codes
Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 159 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 160: D1Xx900C To D1Xxc003 Service Processor Power-Off Checkpoints
Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 161 Action column until the problem is solved. If an action solves the problem, you can stop performing the remaining actions. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 162: Service Request Numbers (Srns)
101-2020 The system hung while trying to configure the InfiniBand Communication Manager. This problem may be attributed to software. Report this problem to the AIX Support Center. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 163 Table 25. 101-711 through FFC-725 SRNs (continued) Description and Action 101-2021 The system hung while trying to configure the InfiniBand TCP/IP Interface. This problem may be attributed to software. Report this problem to the AIX Support Center. 101-xxxx xxxx The system hung while configuring a resource. The last three or four digits after the dash (-) identify the failing function code for the resource being configured.
Page 164 2. If the modules are supported, then reseat the DIMMs. 3. Replace the appropriate memory modules. 651-608 Bad L2 cache. Go to “Performing the checkout procedure” on page 196. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 165 Table 25. 101-711 through FFC-725 SRNs (continued) Description and Action 651-609 Missing L2 cache. Go to “Performing the checkout procedure” on page 196. 651-610 CPU internal error. Go to “Performing the checkout procedure” on page 196. 651-611 CPU internal cache controller error. Go to “Performing the checkout procedure” on page 196.
Page 166 I/O host bridge timeout caused by software. This error is caused by a software or operating system attempt to access an invalid memory address. Go to “Performing the checkout procedure” on page 196. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 167 Table 25. 101-711 through FFC-725 SRNs (continued) Description and Action 651-731 Intermediate or system bus address parity error. Go to “Performing the checkout procedure” on page 196. 651-732 Intermediate or system bus data parity error. Go to “Performing the checkout procedure”...
Page 168 System shutdown due to over temperature condition and fan failure. Use the physical FRU location(s) as the probable cause(s). Use the physical location codes to replace the FRUs that are identified on the diagnostics problem report screen. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 169 Table 25. 101-711 through FFC-725 SRNs (continued) Description and Action 651-831 Sensor detected a voltage outside of the normal range. Go to “Performing the checkout procedure” on page 196. 651-832 G2E1 Sensor detected an abnormally high internal temperature. Make sure that: 1.
Page 170 3. If the 8-digit error and location codes were NOT reported, then run diagnostics in problem determination mode and record and report the 8-digit error and location codes for this SRN. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 171 Table 25. 101-711 through FFC-725 SRNs (continued) Description and Action 652-89x The CEC or SPCN reported a non-critical error. 1. Schedule deferred maintenance. 2. Refer to the entry MAP in this system unit system service guide, with the 8-digit error and location codes, for the necessary repair action. 3.
Page 172 887-305 Internal loopback test failed. Go to “Performing the checkout procedure” on page 196. 887-306 Internal loopback test failed. Go to “Performing the checkout procedure” on page 196. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 173 Table 25. 101-711 through FFC-725 SRNs (continued) Description and Action 887-307 External loopback test failed. Go to “Performing the checkout procedure” on page 196. 887-319 Software device driver indicates a hardware failure. Go to “Performing the checkout procedure” on page 196. 887-400 Fuse test failed.
Page 174 “Performing the checkout procedure” on page 196. 2506-9026 Previously degraded disk in Disk Array not found at required physical location. Go to “Performing the checkout procedure” on page 196. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 175 Table 25. 101-711 through FFC-725 SRNs (continued) Description and Action 2506-9027 Disk Array is or would become degraded and parity data is out of synchronization. Go to “Performing the checkout procedure” on page 196. 2506-9028 Maximum number of functional Disk Arrays has been exceeded. Go to “Performing the checkout procedure”...
Page 176 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 94. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 177 Table 25. 101-711 through FFC-725 SRNs (continued) Description and Action 252B-716 252B 293 PCI bus error detected by EEH. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 94. 2.
Page 178 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 94. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 179 Table 25. 101-711 through FFC-725 SRNs (continued) Description and Action 256D-606 256D Error Log Analysis indicates adapter failure. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 94. 2.
Page 180 2607-703 2607 Error Log Analysis indicates that an unknown adapter error has occurred for the Fibre Channel adapter card. Go to “Performing the checkout procedure” on page 196. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 181 Table 25. 101-711 through FFC-725 SRNs (continued) Description and Action 2607-704 2607 Error Log Analysis indicates that an adapter error has occurred for the Fibre Channel adapter card. Go to “Performing the checkout procedure” on page 196. 2607-705 2607 Error Log Analysis indicates that a parity error has been detected for the Fibre Channel adapter card.
Page 182: A00-Ff0 Through A24-Xxx Srns
2. Replace any parts reported by the diagnostic program. 3. Go to “Performing the checkout procedure” on page 196. A00-FF0 through A24-xxx SRNs AIX might generate service request numbers (SRNs) from A00-FF0 to A24-xxx. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 183 Note: Some SRNs in this sequence might have 4 rather than 3 digits after the dash (–). Table 26 shows the meaning of an x in any of the following SRNs, such as A01-00x. Table 26. Meaning of the last character (x) after the hyphen Number Meaning Replace all FRUs listed...
Page 184 “POST progress codes (checkpoints)” on page 94. 2. If no entry is found, replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 185 Table 27. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A02-06x Memory Data error (Bad data going to 1. Check the BladeCenter management-module memory). event log; if an error was recorded by the system, see “POST progress codes (checkpoints)” on page 94. 2.
Page 186 “POST progress codes (checkpoints)” on page 94. 2. If no entry is found, replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 187 Table 27. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A03-16x I/O Expansion unit not in an operating 1. Check the BladeCenter management-module state. event log; if an error was recorded by the system, see “POST progress codes (checkpoints)” on page 94. 2.
Page 188 “POST progress codes (checkpoints)” on page 94. 2. If no entry is found, replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 189 Table 27. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A05-21x System shutdown due to Over 1. Make sure that: temperature condition. a. The room ambient temperature is within the system operating environment. b. There is unrestricted air flow around the system.
Page 190 “POST progress codes (checkpoints)” on page 94. 2. If no entry is found, replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 191 Table 27. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A0D-36x Other IPL Diagnostic Error. 1. Check the BladeCenter management-module event log; if an error was recorded by the system, see “POST progress codes (checkpoints)” on page 94. 2. If no entry is found, replace the system-board and chassis assembly.
Page 192 If no for an unrecoverable error. entry is found, replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 193 Table 27. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A11-550 Recoverable errors on resource indicate 1. If repair is not immediately available, reboot a trend toward an unrecoverable error. and the resource will be deconfigured; However, the resource could not be operations can continue in a degraded mode.
Page 194 “POST progress codes (checkpoints)” on page 94. 2. If no entry is found, replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 195 Table 27. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A12-16x A non-critical error has been detected, a 1. Check the BladeCenter management-module system bus internal hardware/switch event log; if an error was recorded by the error. system, see “POST progress codes (checkpoints)”...
Page 196 “POST progress codes (checkpoints)” on page 94. 2. If no entry is found, replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 197 Table 27. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A13-16x A non-critical error has been detected, 1. Check the BladeCenter management-module an I/O expansion unit not in an event log; if an error was recorded by the operating state. system, see “POST progress codes (checkpoints)”...
Page 198 “POST progress codes (checkpoints)” on page 94. 3. If no entry is found, replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 199 Table 27. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A15-22x Fan failure and Over temperature 1. Check the BladeCenter management-module condition. event log; if an error was recorded by the system, see “POST progress codes (checkpoints)” on page 94. 2. If no entry is found, replace the system-board and chassis assembly.
Page 200 “POST progress codes (checkpoints)” on page 94. 2. If no entry is found, replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 201 Table 27. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A1D-19x A non-critical error has been detected, a 1. Check the BladeCenter management-module service processor error accessing real event log; if an error was recorded by the time clock/time-of-day clock. system, see “POST progress codes (checkpoints)”...
Page 202 “POST progress codes (checkpoints)” on page 94. 2. Replace part numbers reported by the diagnostic program. 3. If no entry is found, replace the system-board and chassis assembly. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 203: Scsd Devices Srns (Ssss-102 To Ssss-640)
Table 27. A00-FF0 through A24-xxx SRNs (continued) Description FRU/action A24-xxx Spurious interrupts have exceeded 1. Check the BladeCenter management-module threshold. event log; if an error was recorded by the system, see “POST progress codes (checkpoints)” on page 94. 2. Replace part numbers reported by the diagnostic program.
Page 204 2. Replace any parts reported by the diagnostic program. 3. Replace the system board and chassis assembly, as described in “Replacing the Tier 2 system-board and chassis assembly” on page 284. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 205 Table 28. ssss-102 through ssss-640 SRNs (continued) Description and action ssss-122 ssss A SCSD reservation conflict error. 1. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)” on page 94. 2.
Page 206 2. Replace any parts reported by the diagnostic program. 3. Replace the system board and chassis assembly, as described in “Replacing the Tier 2 system-board and chassis assembly” on page 284. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 207: Failing Function Codes 151 Through 2D02
Failing function codes 151 through 2D02 Failing function codes (FFCs) identify a function within the system unit that is failing. Table 29 describes the component that each function code identifies. Note: When replacing a component, perform system verification for the component.
Page 208 System-board and chassis assembly (USB integrated adapter) 25A0 System-board and chassis assembly 25C4 Broadcom Ethernet adapter 2607 Emulex 8Gb PCI-Express Fibre Channel Expansion Card 2624 System-board and chassis assembly (InfiniBand Host Channel Adapter) JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 209: Error Logs
Table 29. Failing function codes 151 through 2D02 (continued) Description and notes 2631 System-board and chassis assembly 2D02 System-board and chassis assembly (generic USB reference to controller/adapter) 2E12 QLogic 8Gb Fibre Channel Expansion Card, (CFFh/PCIe) 2E13 QLogic 4Gb Fibre Channel 1Xe PCI-Express Expansion Card (CIOv) 2E14 QLogic 8Gb Fibre Channel 1Xe PCI-Express Expansion Card (CIOv) Error logs...
Page 210: Checkout Procedure
Step 003 : 1. If the firmware hangs on an eight-digit progress code, see “POST progress codes (checkpoints)” on page 94. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 211 2. If the firmware records an eight-digit error code, see “System reference codes (SRCs)” on page 22. 3. If the AIX operating system records a service request number (SRN), see “Service request numbers (SRNs)” on page 148. 4. Check the BladeCenter management-module event log. If an error was recorded by the system, see “POST progress codes (checkpoints)”...
Page 212: Verifying The Partition Configuration
Processor or memory resources that fail during system startup could cause the startup problem in the partition. Make sure that there are enough functioning processor and memory resources in the system for all the partitions. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 213: Running The Diagnostics Program
2. Check the bus and virtual adapter allocations for the partition. Make sure that the partition has load source and console I/O resources. 3. Make sure that the Boot Mode partition properties are set to Normal. 4. If the problem remains, contact your software service provider for further assistance.
Page 214: Starting Stand-Alone Diagnostics From A Nim Server
2. If the system is running in a full-machine partition, turn on the blade server and establish an SOL session. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 215: Using The Diagnostics Program
3. Perform the following steps to check the NIM server boot settings: a. When the POST menu is displayed, press 1 to start the SMS utility. b. From the SMS main menu, select Setup Remote IPL (Initial Program Load). c. From the NIC Adapters menu, select the network adapter that is attached to the NIM server.
Page 216: Boot Problem Resolution
Depending on the boot device, a checkpoint might be displayed in the list of checkpoints in the management module for an extended period of time while the boot image is retrieved from the device. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 217 About this task This situation is particularly true for CD and network boot attempts. When booting from a CD, watch for a blinking activity LED on the CD or DVD drive. A blinking activity LED indicates that the loading of either the boot image, or additional information required by the operating system being booted, is still in progress.
Page 218: Troubleshooting Tables
Replace the system-board and chassis assembly; then, retry loading the operating system. Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 219: General Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 220: Intermittent Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 221: Management Module Service Processor Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 222: Microprocessor Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 223 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 224: Network Connection Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 225: Optional-Device Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 226: Power Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 227: Power Hypervisor (Phyp) Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 228 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 229: Service Processor Problems
Service processor problems The baseboard management controller (BMC) is a flexible service processor that provides error diagnostics with associated error codes, and fault isolation procedures for troubleshooting. Note: Resetting the service processor causes a POWER6 reset/reload, which generates a dump. The dump is recorded in the management module event log. The reset/reload dump occurs whenever the service processor resets, such as when resetting the service processor through the management module Web interface or through the management module command line interface.
Page 230 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 231 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 232 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 233 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 234 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 235 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 236 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 237 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 238 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 239 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 240 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 241 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 242: Software Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 243: Light Path Diagnostics
Light path diagnostics Light path diagnostics is a system of LEDs on the control panel and on the system board of the blade server. When an error occurs, LEDs are lit throughout the blade server. If the control panel indicates an error, use the descriptions of the LEDs to diagnose the problem and take corrective action.
Page 244 Figure 8. Light path diagnostic LEDs on the base unit system board Figure 9 on page 231 shows the locations of error LEDs on the expansion unit system board: JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 245 Figure 9. Light path diagnostic LEDs on the expansion unit system board Table 34 shows LED descriptions. Table 34. LEDs Callout Base unit LEDs Expansion unit LEDs Light path power LED System board LED (Px) SAS hard disk drive or SAS solid-state drive LED DIMM 1-4 LEDs None 1Xe connector LED...
Page 246: Light Path Diagnostics Leds
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 247 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 248 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine which components are CRUs and which components are FRUs.
Page 249: Isolating Firmware Problems
Isolating firmware problems You can use this procedure to isolate firmware problems. About this task To isolate a firmware problem, follow the procedure until the problem is solved. Procedure 1. If the blade server is operating, shut down the operating system and turn off the blade server.
Page 250: Starting The Perm Image
4. Select Temporary to force the system to start from the TEMP image. 5. Restart the blade server. 6. Verify that the system starts from the TEMP image, as described in “Verifying the system firmware levels” on page 237. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 251: Recovering The Temp Image From The Perm Image
Procedure 1. Start the diagnostics program. See “Running the diagnostics program” on page 199. The online BladeCenter information center is available in the IBM BladeCenter Information Center at http://publib.boulder.ibm.com/infocenter/bladectr/ documentation/index.jsp. 2. From the Function Selection menu, select Task Selection and press Enter.
Page 252: Committing The Temp System Firmware Image
BladeCenter unit components for additional information. If the problem cannot be solved, see “Solving undetermined problems” on page 245. To check the general function of shared BladeCenter resources, complete the following operations. Procedure JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 253: Solving Shared Keyboard Problems
1. Verify that the BladeCenter unit has the required power modules installed and is connected to a working power source. 2. Verify that power management is set correctly for your BladeCenter unit configuration. 3. Verify whether the problem is being experienced on more than one blade server.
Page 254: Solving Shared Media Tray Problems
Replace the following components one at a time, in the order shown, restarting the blade server each time: 1) USB cable (if applicable) 2) Media tray cable (if applicable) 3) Media tray JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 255 5. Troubleshoot the diskette drive if it is the only failing component. If there is a diskette in the drive, make sure that: v The diskette is inserted correctly in the drive. v The diskette is good and not damaged; the drive LED light flashes once per second when the diskette is inserted.
Page 256: Solving Shared Network Connection Problems
10. Replace the management module. See the online information center or the Problem Determination and Service Guide or the Hardware Maintenance Manual and Troubleshooting Guide for your BladeCenter unit. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 257: Solving Shared Power Problems
Results If these steps do not resolve the problem, it is likely a problem with the blade server. See “Network connection problems” on page 210 for more information. Solving shared power problems Problems with BladeCenter shared resources might appear to be in the blade server, but might actually be a problem in a BladeCenter unit power component.
Page 258: Solving Shared Video Problems
BladeCenter unit video component. About this task Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, see the information that comes with the monitor for instructions for adjusting and testing the monitor.
Page 259: Solving Undetermined Problems
Results If these steps do not resolve the problem, it is likely a problem with the blade server. See “Monitor or video problems” on page 208 for more information. Solving undetermined problems When you are diagnosing a problem in the JS23 or JS43 blade server, you must determine whether the problem is in the blade server or in the BladeCenter unit.
Page 260: Calling Ibm For Service
If you suspect a networking problem and the blade server passes all the system tests, suspect a network cabling problem that is external to the system. Calling IBM for service Call IBM for service after you collect as much as possible of the following information. About this task...
Page 261 Configuration option settings v Operating-system control-file setup See Appendix A, “Getting help and technical assistance,” on page 295 for information about how to call IBM for service. Chapter 2. Diagnostics...
Page 262 JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 263: Chapter 3. Parts Listing, Type 7778
The parts listing identifies each replaceable part and its part number. Figure 10 shows replaceable components that are available for the JS23 or JS43 blade server. Figure 10. Parts illustration, Type 7778. JS23 base unit with cover, followed by JS43 expansion unit © Copyright IBM Corp. 2009...
Page 264 Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your blade server.
Page 265 Solid State Drive (SSD) 69 GB and screws (4) (option) 44V6825 2553 Disk drive filler 40K5928 Label, FRU list 44V7312 Label, OEM FRU list 44V7313 Label, System service 44V6772 Kit, Universal - miscellaneous parts 32R2451 Battery, 3.0 volt 33F8354 Chapter 3. Parts listing, Type 7778...
Page 266 JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 267: Chapter 4. Removing And Replacing Blade Server Components
Field replaceable unit (FRU): FRUs must be installed only by trained service technicians. See Chapter 3, “Parts listing, Type 7778,” on page 249 to determine whether a part is a Tier 1 CRU, Tier 2 CRU, or FRU component.
Page 268: System Reliability Guidelines
Take additional care when handling devices during cold weather. Heating dry winter air further reduces its humidity and increases static electricity. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 269: Returning A Device Or Component
Returning a device or component If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Removing the blade server from a BladeCenter unit Remove the blade server from the BladeCenter unit to access options, connectors, and system-board indicators.
Page 270: Installing The Blade Server In A Bladecenter Unit
Hazardous energy is present when the blade server is connected to the power source. Always replace the blade server cover before installing the blade server. Perform the following procedure to install a blade server in a BladeCenter unit. Procedure JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 271 1. Go to http://www.ibm.com/systems/support/ to download the latest firmware for the blade server. Download the firmware so that you can use it later to update the blade server after you start it. 2. Read “Safety” on page v and the “Installation guidelines” on page 253.
Page 272: What To Do Next
Replacement of Tier 1 customer-replaceable units (CRUs) is your responsibility. About this task If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this documentation might differ slightly from your hardware.
Page 273 Figure 13. Removing the cover Perform the following procedure to open and remove the blade server cover. Procedure 1. Read “Safety” on page v and the “Installation guidelines” on page 253. 2. Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit.
Page 274: Installing And Closing The Blade Server Cover
Hazardous energy is present when the blade server is connected to the power source. Always replace the blade server cover before installing the blade server. Perform the following procedure to replace and close the blade server cover. Procedure JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 275: Removing The Expansion Unit
1. Read “Safety” on page v and the “Installation guidelines” on page 253. 2. Lower the cover so that the slots at the rear slide down onto the pins ( 1 in Figure 14 on page 260) at the rear of the blade server. Before you close the cover, verify that all components are installed and seated correctly and that you have not left loose tools or parts inside the blade server.
Page 276 DIMM in the base unit, as described in “Installing a memory module” on page 270. 10. If you are not installing another expansion unit, replace the expansion connector cover ( 3 in Figure 16). JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 277: Installing The Expansion Unit
11. If you are instructed to return the expansion unit, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the expansion unit Install the expansion unit to operate the JS23 blade server as a JS43 double-width blade server.
Page 278 Statement 21 CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade server cover before installing the blade server. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 279: Removing The Bezel Assembly
12. Install the blade server into the BladeCenter unit. See “Installing the blade server in a BladeCenter unit” on page 256. Removing the bezel assembly Remove the bezel assembly. About this task Figure 19. Removing the bezel assembly Procedure 1. Read “Safety” on page v and the “Installation guidelines” on page 253. 2.
Page 280: Installing The Bezel Assembly
Always replace the blade server cover before installing the blade server. 4. Install the blade server into the BladeCenter unit. See “Installing the blade server in a BladeCenter unit” on page 256. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 281: Removing A Drive
Removing a drive You can remove the SAS hard disk drive or the solid state drive (SSD) in either the base unit or the expansion unit. About this task Figure 21. Removing a drive Perform the following procedure to remove the drive. Procedure 1.
Page 282: Installing A Drive
BladeCenter unit. See “Removing the blade server from a BladeCenter unit” on page 255. 3. Carefully lay the blade server on a flat, static-protective surface, with the cover side up. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 283: Removing A Memory Module
4. Open and remove the blade server cover. See “Removing the blade server cover” on page 258. 5. Locate the connector for the drive. 6. Place the drive 1 into the drive tray and push it toward the rear of the blade, into the connector until the drive moves past the lever at the front of the tray.
Page 284: Installing A Memory Module
See “Supported DIMMs” on page 5 for additional information about the type of memory that is compatible with the blade server. To install a DIMM, complete the following steps: JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 285 Procedure 1. Read “Safety” on page v and the “Installation guidelines” on page 253. 2. Read the documentation that comes with the DIMMs. 3. Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit. See “Removing the blade server from a BladeCenter unit”...
Page 286: Removing The Management Card
Replace the system board and chassis assembly, as described in “Replacing the Tier 2 system-board and chassis assembly” on page 284. b. Replace the management card, as described in “Installing the management card” on page 273. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 287: Installing The Management Card
Installing the management card Use this procedure to install the management card into the currently installed system board. If you are also installing a new system board, you must complete this procedure before installing the new system board. About this task To install the management card, complete the following steps.
Page 288: Removing And Installing An I/O Expansion Card
Broadcom 1Gb Ethernet (CFFv) v SAS 3Gb Expansion Card (CFFv) v Emulex 4Gb Fibre Channel Expansion Card (CFFv) v Qlogic 4Gb SFF Fibre Channel Expansion card (CFFv) JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 289: Removing A Ciov Form-Factor Expansion Card
See the ServerProven Web site for information about supported operating-system versions and all JS23 blade server and JS43 blade server optional devices. Removing a CIOv form-factor expansion card You can remove a CIOv form-factor expansion card from the 1Xe connector. About this task Figure 27.
Page 290: Installing A Ciov Form-Factor Expansion Card
I/O capabilities of the blade server. About this task Figure 28. Installing a CIOv form-factor expansion card on the 1Xe connector To install a CIOv form-factor expansion card, complete the following steps: Procedure JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 291: Removing A Combination-Form-Factor Expansion Card
1. Read “Safety” on page v and the “Installation guidelines” on page 253. 2. Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit. See “Removing the blade server from a BladeCenter unit”...
Page 292: Installing A Combination-Form-Factor Expansion Card
2. Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit. See “Removing the blade server from a BladeCenter unit” on page 255. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 293: Removing The Battery
3. Open and remove the blade server cover. See “Removing the blade server cover” on page 258. 4. Remove the plastic cover for the PCI-Express (PCI-e) connector 1 . 5. Touch the static-protective package that contains the part to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component;...
Page 294: Installing The Battery
2. Set the Network IP addresses (for blade servers that start up from a network). 3. Reconfigure any other blade server settings. v To avoid possible danger, read and follow the following safety statement. Statement 2: JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 295 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 296: Removing The Disk Drive Tray
6. Remove the four screws that secure the drive tray ( 1 in Figure 33) to the system board and remove the drive tray. Save the screws that secure the tray to the system board. Store the screws in a safe place. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 297: Installing The Disk Drive Tray
Installing the disk drive tray You can install the disk drive tray. About this task Figure 34. Installing the disk drive tray To install the disk drive tray, complete the following steps: Procedure 1. Place the drive tray ( 1 in Figure 34) into position on the system board and install the four screws to secure it.
Page 298: Replacing The Tier 2 System-Board And Chassis Assembly
BladeCenter unit” on page 256. Replacing the Tier 2 system-board and chassis assembly You can install this Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the blade server.
Page 299 8. Install any of the components listed below that were removed from the old system-board and chassis assembly. v I/O expansion card. See “Removing and installing an I/O expansion card” on page 274. v Hard disk drives. See “Installing a drive” on page 268. v DIMMs.
Page 300 JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 301: Chapter 5. Configuring
(SMS) to configure the JS23 or JS43 blade server. Updating the firmware IBM periodically makes firmware updates available for you to install on the blade server, the management module, or expansion cards in the blade server. Before you begin...
Page 302 You can also install an update permanently on either AIX or Linux, as described in: v Using AIX commands to install a firmware update permanently v Using Linux commands to install a firmware update permanently JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 303: Configuring The Blade Server
Configuring the blade server While the firmware is running POST and before the operating system starts, a POST menu with POST indicators is displayed. The POST indicators are the words Memory, Keyboard, Network, SCSI, and Speaker that are displayed as each component is tested.
Page 304: Sms Utility Menu Choices
In addition, this login can have Shutdown Group enabled to allow use of the Update System Microcode service aid and the shutdown and reboot operations. The recommended CE login user name is qserv. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 305: Configuring The Gigabit Ethernet Controllers
Ethernet controllers, see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the blade server. For updated information about configuring the controllers, see http://www.ibm.com/systems/support/. The Ethernet controllers in your blade server support failover, which provides automatic redundancy for the Ethernet controllers. Failover capabilities vary per BladeCenter unit.
Page 306: Blade Server Ethernet Controller Enumeration
(eth0) is listed on a label on the blade server. The label also lists the last MAC address. Table 37 on page 293 shows the relative addressing scheme. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 307: Configuring A Raid Array
AIX Disk Array Manager is packaged with the Diagnostics utilities on the Diagnostics CD. Use "smit sasdam" to configure the disk drives for use with the SAS controller. For more information, see “Using the Disk Array Manager” in the Systems Hardware Information Center at http://publib.boulder.ibm.com/ infocenter/systems/scope/hw/index.jsp?topic=/arebj/ sasusingthesasdiskarraymanager.htm.
Page 308: Updating Ibm Director
Updating IBM Director If you plan to use IBM Director to manage the blade server, you must check for the latest applicable IBM Director updates and interim fixes. About this task To install the IBM Director updates and any other applicable updates and interim fixes, complete the following steps.
Page 309: Appendix A. Getting Help And Technical Assistance
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. About this task...
Page 310: Using The Documentation
The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.
Page 311: Hardware Service And Support
Hardware service and support You can receive hardware service through your IBM reseller or IBM Services. To locate a reseller authorized by IBM to provide warranty service, go to http://www.ibm.com/partnerworld/ and click Find a Business Partner on the right side of the page. For IBM support telephone numbers, see http://www.ibm.com/planetwide/.
Page 312 JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 313: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.
Page 314: Trademarks
International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in ® ™ this information with a trademark symbol ( ), these symbols indicate U.S.
Page 315: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
Page 316: Electronic Emission Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 317: United Kingdom Telecommunications Safety Requirement
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
Page 318: Chinese Class A Warning Statement
View the Chinese Class A warning statement. Japanese Voluntary Control Council for Interference (VCCI) statement View the Japanese VCCI statement. Korean Class A warning statement View the Korean Class A warning statement. JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 319: Index
C2001000 through C20082FF 105 tools, overview 18 removing and replacing 253 C700xxxx 115 diagnostics 17 blade server cover CA000000 through CA2799FF 116 program 201 closing 260 D1001xxx through D1xx3FFF 138 stand-alone 199 installing 260 © Copyright IBM Corp. 2009...
Page 320 208 control panel 6 I/O expansion card 274 optional device problems 211 error, locations 229 connectors 11 optional devices 211 information 8 Ethernet 274 light path, locations 229 JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 321 LEDs (continued) numbers, service request (continued) progress codes (continued) location 9 A00-FF0 through A24-xxx 168, 189 C700xxxx 115 NMI reset 8 CA000000 through CA2799FF 116 power-on 8 D1001xxx through D1xx3FFF 138 sleep 8 D1xx3y01 through D1xx3yF2 144 system board 13 D1xx900C through D1xxC003 146 online documentation 1, 253 licensed internal code SRCs...
Page 322 4 Tier 1 CRUs solving a problem yourself 295 removing and replacing 258 solving shared BladeCenter resource tools, diagnostic 18 problems 238 trademarks 300 keyboard problems 239 JS23 Type 7778 and JS43 Type 7778: Problem Determination and Service Guide...
Page 324 Part Number: 44R5339 Printed in USA (1P) P/N: 44R5339...

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