HPE ProLiant DL385 Gen11 Maintenance And Service Manual

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HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide

Part Number: 30-84BA596C-002

Published: April 2023

Edition: 2

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Page 1 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide Part Number: 30-84BA596C-002 Published: April 2023 Edition: 2...
Page 2 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide Abstract Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products with hazardous energy levels,...
Page 3 Removing and replacing the GPU from the front GPU riser Part number Part number Publication date Publication date Edition Edition Summary of changes Summary of changes cage Removing and replacing the GPU riser Removing and replacing the 12 E3.S drive backplane Updated the Removing the system board assembly topic.
Page 4: Table Of Contents
DIMM spare parts Drive cable spare parts Server options Miscellaneous cable spare parts Energy pack spare parts HPE NS204i-u Boot Device spare parts Serial port cable spare part Storage controller spare parts Riser board spare parts Systems Insight Display spare parts...
Page 5 Rack warnings and cautions Server warnings and cautions Preparation procedures Server data backup Power down the server Open the cable management arm Extend the server out of the rack Remove the server from the rack Rail identification markers Rack mounting interfaces Remove the middle cover Remove the front GPU cage Remove the midplane drive cage...
Page 6 Removing and replacing the rear 2 SFF drive backplane Removing and replacing the 12 E3.S drive backplane Removing and replacing the OCP NIC 3.0 adapter Removing and replacing the chassis intrusion detection switch Removing and replacing the internal USB device HPE NS204i Boot Device replacement...
Page 7 Removing and replacing the boot device cage assembly from NS204i-u + low-profile riser cage Removing and replacing the boot device cage assembly on top of the power supply cage Removing and replacing the boot device cage assembly from the secondary three-slot riser cage Removing and replacing a boot device carrier with a security cover installed Removing and replacing a boot device carrier without a security cover installed Removing and replacing a boot device drive with a security cover installed...
Page 8 Fan numbering Fan and heatsink requirements Trusted Platform Module 2.0 Trusted Platform Module 2.0 guidelines BitLocker recovery key/password retention guidelines HPE NS204i-u Boot Device components HPE NS204i-u Boot Device LED definitions Cabling Cabling guidelines Internal cabling management Cabling diagrams Storage cabling...
Page 9 Specifications Environmental specifications Mechanical specifications Power supply specifications HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply Websites Support and other resources...
Page 10: Customer Self Repair
à utiliser. Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 11 Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 12 Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Optioneel Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 13 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 14 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 15 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 16 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 17: Illustrated Parts Catalog
Server options Mechanical components Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer https://www.hpe.com/info/partssurfer HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 18 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 19: Air Baffles Spare Part
Air baffles spare part Air baffles spare part Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Air baffle spare kit, includes: P59125-001 Standard air baffle High performance air baffle HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 20: Cable Guards Spare Part
P58682-001 For more information on the removal and replacement procedures, see Removing and replacing the access panel . Miscellaneous blank spare parts Miscellaneous blank spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 21: Cable Management Arm Spare Parts
Friction rack rail #2 (left and right) P59490-001 Ball-bearing rack rail #8 (left and right) P60661-001 For more information on the removal and replacement procedures, see Removing and replacing the rack rails. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 22: Chassis Ears Spare Part
For more information on the removal and replacement procedures, see Removing and replacing the universal media bay cage . System components System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer https://www.hpe.com/info/partssurfer HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 23 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 24: Processor Spare Parts
Power distribution board spare parts Fan spare parts Fan spare parts DIMM spare parts DIMM spare parts Drive cable spare parts Drive cable spare parts Processor spare parts Processor spare parts HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 25: Heatsink Spare Parts
P60416-001 System board Metal subpan DIMM guards Cable guards For more information on the removal and replacement procedures, see System board assembly replacement. System battery spare part System battery spare part HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 26: Drive Backplane Spare Parts
Removing and replacing the rear 2 SFF drive backplane Removing and replacing the rear 4 LFF drive backplane Removing and replacing the midplane drive backplane Removing and replacing the 12 E3.S drive backplane HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 27: Power Supply Spare Parts
Description Description Spare part number Spare part number HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply P39385-001 HPE 1000 W Flex Slot Titanium Hot-plug Power Supply P44412-001 HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power...
Page 28: Drive Cable Spare Parts
12 LFF Box 2 and 3 drive cable to type-o controller in Slot 21 P58100-001 P61273-001 12 LFF Box 2 and 3 drive cable to type-o controller in Slot 22 P58101-001 P61272-001 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 29 8 SFF x2 NVMe drive cable from Box 2 to type-p controller port 1 in P58081-001 P61288-001 the secondary riser 8 SFF x2 NVMe drive cable from Box 2 to type-p controller port 2 in P58082-001 P61287-001 the secondary riser HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 30 SFF Box 3 drive power cable P57209-001 P60421-001 SFF Box 2 drive power cable P58023-001 P60391-001 4 LFF/ 8 SFF midplane Box 7 and Rear 2 SFF stacked drive power P58086-001 cable HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 31: Server Options
P58154-001 P61313-001 GPU riser power cable P58157-001 P61312-001 GPU cable riser to slot 9, 11, and 14 P44218-001 P61334-001 GPU cable riser to slot 16 P55816-001 P61333-001 Server options Server options HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 32 Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer https://www.hpe.com/info/partssurfer HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 33: Miscellaneous Cable Spare Parts
M.2 SSD carrier spare part M.2 SSD spare part For more information on the removal and replacement procedures, see HPE NS204i Boot Device replacement Internal USB device spare part For more information on the removal and replacement procedures, see Removing and replacing an internal USB device.
Page 34 This is a miscellaneous cable spare kit; only the cables listed in this table are used in this server. For more information on the removal and replacement procedures, see HPE NS204i Boot Device replacement HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 35: Serial Port Cable Spare Part
Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number Tertiary free-height riser (riser PN: P50364-001) P60423-001 Tertiary stacking riser (riser PN: P50365-001) P60422-001 Customer self repair: Optional Optional HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 36: Systems Insight Display Spare Parts
SFF universal media bay USB 2.0/DisplayPort Y-cable Universal media bay cable spare kit, includes: P60385-001 LFF universal media bay optical drive SATA-power cable SFF universal media bay USB 3.2 Gen 1 port cable HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 37: Ocp Bandwidth Upgrade Cable Spare Kit
Removing and replacing the power distribution board Removing and replacing the cable management arm Removing and replacing the cable management arm Removing and replacing the Systems Insight Display Removing and replacing the Systems Insight Display HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 38 HPE NS204i Boot Device replacement HPE NS204i Boot Device replacement System battery replacement System battery replacement Heatsink replacement Heatsink replacement Processor replacement Processor replacement System board assembly replacement System board assembly replacement HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 39: Safety Considerations
This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 40 This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 41 A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 42 Do not stack anything on top of rail-mounted component or use it as a work surface when extended from the rack. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 43 Do not expose the energy pack to low air pressure as it might lead to explosion or leakage of flammable liquid or gas. Do not expose the energy pack to temperatures higher than 60°C (140°F). After power is disconnected, battery voltage might still be present for 1s to 160s. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 44 Remove the rear 4 LFF drive cage Remove the rear 4 LFF drive cage Remove the riser cage Remove the riser cage Power up the server Power up the server Server data backup Server data backup HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 45 Customer iLO user name, password, and DNS name iLO configuration settings For servers managed by HPE GreenLake for Compute Ops Management , make sure that you have your HPE GreenLake account ID. For more information, see HPE HPE GreenLake for Compute Ops Management Getting Started Guide GreenLake for Compute Ops Management Getting Started Guide .
Page 46 Procedure Procedure 1. If needed, loosen the shipping screws, and then use the chassis ear latches to slide the server out of the rack until the rail-release latches are engaged. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 47 Press and hold the rear-end rail-release latches (callout 1), and then slide the server out of the rack until it is fully extended (callout 2). Remove the server from the rack Remove the server from the rack Prerequisites Prerequisites HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 48 To reduce the risk of personal injury, be careful when pressing the server rail-release latches. The inner rails could pinch your fingers. Press and hold the rear-end rail-release latches (callout 1), and then slide the server out of the rack until it is fully extended (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 49 6. Slide the server completely out of the rack. 7. Place the server on a flat, level work surface. Subtopics Subtopics Rail identification markers Rail identification markers Rack mounting interfaces Rack mounting interfaces Rail identification markers Rail identification markers HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 50 Remove the middle cover Remove the middle cover About this task About this task This procedure applies to the GPU configuration. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 51 7. Remove the middle cover: a. Press and hold the release buttons (callout 1). b. Disengage the cover from the front cage (callout 2). Remove the front GPU cage Remove the front GPU cage HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 52 11. Disconnect all GPU cables from the system board. 12. Remove a front GPU cage: a. Open the release latch (callout 1). b. Push the GPU cage out from the server (callout 2). GPU cage 1 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 53 GPU cage 2 Remove the midplane drive cage Remove the midplane drive cage Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 54 7. Remove the access panel . 8. Disconnect all midplane drive backplane cables. 9. Open the drive cage latches to lift the front side of the cage to about 15° angle. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 55 Pull the plunger pin on the rear right side of the drive cage (callout 1). b. Use the drive cage latches to lift the cage out of the server (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 56 6. Place the server on a flat, level work surface. 7. Remove the access panel . 8. Remove the existing fans: a. Press and hold the latch (callout 1). b. Lift the fan from the fan cage (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 57 Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 58 5. Remove the server from the rack . 6. Place the server on a flat, level work surface. 7. Remove the access panel . 8. Remove the fan cage. 9. Remove the midwall bracket screws. LFF chassis HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 59 SFF chassis 10. Lift the midwall bracket away from the chassis. LFF chassis HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 60 Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. About this task About this task The drive backplane bracket is only present in LFF drive configurations. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 61 7. Remove the access panel . 8. Remove the fan cage. 9. Remove the midwall bracket . 10. Disconnect all cables from the drive backplanes. 11. Remove the drive backplane bracket screws. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 62 Remove the rear 4 LFF drive cage Remove the rear 4 LFF drive cage Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. About this task About this task HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 63 Procedure Procedure 1. Remove all drives or drive blanks. Drive blank Drive 2. Power down the server. 3. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 64 10. Remove the rear 4 LFF drive cage: a. Loosen the captive screws (callout 1), and then pull the rear 4 LFF drive cage into place (callout 2). b. Lift the rear 4 LFF drive cage (callout 3). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 65 WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 66 10. Remove the one-slot riser cage: a. Release the half-turn spring latch (callouts 1 and 2). b. Lift the riser cage off the system board (callout 3). One-slot primary/secondary riser cage HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 67 NS204i-u + secondary low-profile riser cage 11. Remove the primary three-slot riser cage: a. Loosen the captive screws (callouts 1). b. Lift the riser cage off the system board (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 68 Lift the riser cage off the system board (callout 2). 13. Remove the tertiary riser cage: a. Loosen the captive screws (callout 1). b. Lift the riser cage out of the slot (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 69 Use the virtual power button through iLO 6. Removing and replacing the front bezel Removing and replacing the front bezel Procedure Procedure 1. If installed, remove the Kensington security lock. For more information, see the lock documentation. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 70 3. Release the right side of the bezel from the front panel (callout 3). Results Results To replace the component, reverse the removal procedure. Removing and replacing the access panel Removing and replacing the access panel Prerequisites Prerequisites HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 71 5. Do one of the following: Extend the server out of the rack. Remove the server from the rack. 6. Remove the access panel: a. If necessary, unlock the access panel latch (callout 1). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 72 If the server supports hot-plug components, minimize the amount of time the access panel is open. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 73 Remove the server from the rack . 6. Remove the access panel . 7. Remove the air baffle. The removal procedure for standard and high performance air baffles are the same. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 74 1. Back up all server data. 2. If installed, remove the front bezel . 3. Observe the drive LED status and determine if the drive can be removed. 4. Remove the drive. LFF drive HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 75 DC power supply warnings and cautions Removing and replacing a Flexible Slot power supply Removing and replacing a Flexible Slot power supply Power supply warnings and cautions Power supply warnings and cautions HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 76 Switching or disconnecting devices must not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor. Removing and replacing a Flexible Slot power supply Removing and replacing a Flexible Slot power supply HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 77 2. If installed, open the cable management arm. 3. To remove an AC power supply, do the following: a. Release the power cords, wires, and cables from the strain relief strap. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 78 Disconnect the power cord from the power supply. c. Remove the power supply. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 79 4. To remove the DC power supply, do the following: a. Remove the power supply. b. Release the ground, positive return, and negative input wires from the strain relief strap. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 80 Remove the negative input wire (black) from the -48V slot on the DC power supply. Retain the screws and wire. These screws will be used to secure the wire on the new DC power supply spare. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 81 Remove the ground wire (green and yellow) from the DC power supply. Retain the screw and wire. This screw will be used to secure the wire on the new DC power supply spare. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 82 Do not touch the components and connectors on the PCA. Do not bend or flex the PCA. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 83 6. Remove the access panel . 7. Remove the air baffle . 8. Remove all power supplies . 9. Disconnect all cables from the power distribution board. 10. Remove the power distribution board. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 84 Support the CMA during the removal and replacement procedures. Do not allow the CMA to hang by its own weight during the procedure. Procedure Procedure 1. Open the cable clamps. 2. (Optional) If your CMA has cable straps, unwrap the straps. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 85 Swing the arm away from the mounting rail (callout 2). c. Press and hold the blue PUSH PUSH buttons on the outer and inner tabs and detach from the rack rails (callouts 3 and 4). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 86 Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Procedure 1. If installed, remove the front bezel . 2. Power down the server. 3. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 87 Remove the server from the rack . 7. Remove the access panel . 8. Disconnect the Systems Insight Display cable from the system board . 9. Remove the SID. Retain the T-10 screw for later use. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 88 Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 89 Extend the server from the rack . Remove the server from the rack . 6. Remove the access panel . 7. Remove the air baffle . 8. Remove the cable guards. Left HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 90 Right Results Results To replace the component, reverse the removal procedure. Removing and replacing a DIMM Removing and replacing a DIMM About this task About this task HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 91 5. Disconnect all peripheral cables from the server. 6. Remove the server from the rack . 7. Place the server on a flat, level work surface. 8. Remove the access panel . 9. Do one of the following: HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 92 Loosen the PDB captive screw (callout 1), and then remove the PDB from the cage (callout 2). 12. Remove the DIMM. a. Open the DIMM slot latches (callout 1). b. Carefully slide the DIMM from the slot under the max performance heatsink (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 93 Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 94 7. Do one of the following: a. Remove the air baffle . b. Remove the midplane drive cage . 8. If installed, remove the cable guards . 9. Remove the DIMM guard. Left HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 95 Right Results Results To replace the component, reverse the removal procedure. Removing and replacing a fan Removing and replacing a fan About this task About this task HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 96 2. Extend the server from the rack . 3. Remove the access panel . 4. Remove the fan: a. Press and hold the latch (callout 1). b. Lift the fan from the fan cage (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 97 I/O port option installed. Procedure Procedure 1. Back up all server data. 2. Power down the server. 3. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 98 11. Disconnect the serial port from the system board . 12. Remove the serial port: a. Remove the hex screws (callout 1). Retain screws for future use. b. Detach the serial port from the rear panel (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 99 To replace the component, reverse the removal procedure. Removing and replacing the energy pack Removing and replacing the energy pack Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 100 Lift the energy pack from the holder (callout 2). Results Results To replace the component, reverse the removal procedure. Removing and replacing the optical drive blank Removing and replacing the optical drive blank HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 101 Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 5. Disconnect all peripheral cables from the server. 6. Remove the optical drive blank. LFF universal media bay HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 102 Removing and replacing the front 2 SFF stacked drive blank Removing and replacing the front 2 SFF stacked drive blank Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available: T-10 Torx screwdriver HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 103 12. Remove the midwall bracket . 13. Remove the universal media bay: a. Remove the universal media bay screws (callout 1). b. Remove the universal media bay from the server (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 104 Remove the optical drive tray from universal media bay (callout 2). 15. Remove the 2 SFF drive blank: a. Remove the blank screws (callout 1). b. Remove the drive blank from universal media bay (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 105 2. If installed, remove the front bezel . 3. If installed, remove all drives from the 2 SFF stacked drive cage. 4. Power down the server. 5. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 106 Remove the air baffle . b. Remove the midplane drive cage . 12. Remove the fan cage. 13. Remove the midwall bracket . 14. Do one of the following: Remove the optical drive blank HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 107 16. Disconnect all cables from the 2 SFF stacked drive backplane . 17. Remove the universal media bay: a. Remove the universal media bay screws (callout 1). b. Remove the universal media bay from the server (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 108 Remove the optical drive tray screws (callout 1). b. Remove the optical drive tray from universal media bay (callout 2). 19. Remove the USB 2.0 / DisplayPort Y-cable from the SFF universal media bay. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 109 21. Remove the 2 SFF drive blank: a. Remove the blank screws (callout 1). b. Remove the drive blank from universal media bay (callout 2). 22. If installed, remove the 2 SFF stacked drive cage. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 110 T-15 Torx screwdriver Procedure Procedure 1. Back up all server data. 2. If installed, remove the front bezel . 3. If installed, remove all drives from the 2 SFF stacked drive cage. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 111 13. Remove the midwall bracket . 14. Remove the universal media bay: a. Remove the universal media bay screws (callout 1). b. Remove the universal media bay from the server (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 112 Remove the optical drive tray screws (callout 1). b. Remove the optical drive tray from universal media bay (callout 2). 16. Remove the USB 2.0 / DisplayPort Y-cable from the SFF universal media bay. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 113 2. If installed, remove the front bezel . 3. If installed, remove all drives from the 2 SFF stacked drive cage. 4. Power down the server. 5. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 114 13. Remove the midwall bracket . 14. Remove the universal media bay: a. Remove the universal media bay screws (callout 1). b. Remove the universal media bay from the server (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 115 Remove the optical drive tray screws (callout 1). b. Remove the optical drive tray from universal media bay (callout 2). 16. Remove the USB 3.2 Gen 1 port cable from the SFF universal media bay. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 116 Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Procedure 1. If installed, remove the front bezel . 2. Power down the server. 3. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 117 Remove the universal media bay screws (callout 1). b. Remove the universal media bay from the server (callout 2) 16. Remove the DisplayPort cable from the LFF universal media bay. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 118 Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 119 Pull the right chassis ear and front I/O and USB cable (callout 2). Results Results To replace the component, reverse the removal procedure. Removing and replacing the left chassis ear Removing and replacing the left chassis ear HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 120 Remove the server from the rack . 6. Remove the left chassis ear: a. Remove left chassis ear screws (callouts 1). Retain all screws for future use. b. Detach the left chassis ear (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 121 CAUTION: CAUTION: The presence of dust in transceiver ports can cause poor cable connectivity. To prevent dust from entering, install a dust plug in an unused transceiver port. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 122 1. If installed, open the cable management arm. 2. Disconnect the network cable from the transceiver. 3. Slide the transceiver out of the network adapter port. See the transceiver documentation for model-specific release mechanism for removing the transceiver. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 123 To prevent damage, observe antistatic precautions. CAUTION: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either a riser slot blank or an expansion card installed. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 124 8. Remove the rear 4 LFF drive cage . 9. Disconnect any internal cables that are connected to the expansion card. 10. Remove the riser cage: a. Release the half-turn spring latch (callouts 1 and 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 125 Retain the screw. The screw will be used to secure the new expansion card spare. b. Press and hold the release latch (callout 2). c. Detach the expansion card from the riser (callout 3). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 126 2. If installed, open the cable management arm. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Disconnect all peripheral cables from the server. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 127 Remove the expansion card screw (callout 2). Retain the screw. The screw will be used to secure the new expansion card spare. d. Remove the expansion card from the riser cage (callout 3). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 128 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either a riser slot blank or an expansion card installed. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 129 8. Disconnect any internal cables that are connected to the expansion card. 9. Remove the primary three-slot riser cage: a. Loosen the captive screws (callouts 1). b. Lift the riser cage off the system board (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 130 Lift the riser cage off the system board (callout 2). 11. If an expansion card with internal cables is installed on the riser, disconnect the cables from the card. 12. Remove the expansion card. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 131 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either a riser slot blank or an expansion card installed. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 132 8. Disconnect any internal cables that are connected to the expansion card. 9. Remove the tertiary riser cage: a. Loosen the captive screws (callout 1). b. Lift the riser cage out of the slot (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 133 To prevent damage, observe antistatic precautions. CAUTION: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either a riser slot blank or an expansion card installed. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 134 Retain the cover for future use. 13. Disconnect all GPU AXU power cables from the GPU. 14. Remove the GPU from the cage: a. Remove the front and rear GPU support bracket screws (callout 1). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 135 15. Remove the rear GPU support bracket. Retain the screw. This screw will be used to install rear support bracket on the new spare GPU. Results Results To replace the component, reverse the removal procedure. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 136 1. Power down the server. 2. If installed, open the cable management arm. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 137 Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 138 7. Remove the rear 4 LFF drive cage . 8. Remove the NS204i-u + secondary low-profile riser cage: a. Release the half-turn spring latch (callouts 1 and 2). b. Lift the riser cage off the system board (callout 3). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 139 Removing and replacing an OCP slot blank Removing and replacing an OCP slot blank Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. About this task About this task HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 140 Use a plastic spudger to pry the top side of the blank from the chassis (callout 2). c. Remove the blank (callout 3). Retain the screw and blank for future use. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 141 If the server supports hot-plug components, minimize the amount of time the access panel is open. Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 142 Extend the server from the rack . Remove the server from the rack . 6. Remove the access panel . 7. Remove the secondary riser cage. 8. Remove the secondary three-slot riser cage bracket. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 143 If the server supports hot-plug components, minimize the amount of time the access panel is open. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 144 5. Do one of the following: Extend the server from the rack . Remove the server from the rack . 6. Remove the access panel . 7. Remove the secondary three-slot riser cage blank. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 145 1. Power down the server. 2. If installed, open the cable management arm. 3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 146 8. To remove the rack mounting rails, do the following: a. In a threaded-hole rack, remove the rail screws. b. Disengage the rail pins from the rack columns (callouts 1 and 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 147 Removing and replacing the PCIe5 x16 base riser from one-slot riser cage Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available: T-15 Torx screwdriver T-10 Torx screwdriver About this task About this task HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 148 5. Remove the server from the rack . 6. Place the server on a flat, level work surface. 7. Remove the access panel . 8. Do one of the following: a. Remove the air baffle . HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 149 About this task About this task CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 150 7. Remove the access panel . 8. Do one of the following: a. Remove the air baffle . b. Remove the midplane drive cage . 9. Remove the rear 4 LFF drive cage . HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 151 About this task About this task CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 152 7. Remove the access panel . 8. Do one of the following: a. Remove the air baffle . b. Remove the midplane drive cage . 9. If installed, remove the cable guards . HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 153 13. If two stacking risers are not installed, remove the base riser from the riser cage. 14. If two stacking risers are installed: a. Remove all risers from the riser cage. Retain all screws for future use. b. Detach the stacking risers from the base riser. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 154 Do not touch the components and connectors on the PCA. Do not bend or flex the PCA. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 155 Replacing the stacking riser from the three-slot riser cage Replacing the stacking riser from the three-slot riser cage 13. Remove all risers from the riser cage. Retain all screws for future use. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 156 14. Detach the stacking risers from the base riser. 15. Detach the stacking risers. Removing the stacking riser from the tertiary riser cage Removing the stacking riser from the tertiary riser cage HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 157 About this task About this task CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 158 7. Remove the access panel . 8. Do one of the following: a. Remove the air baffle . b. Remove the midplane drive cage . 9. Disconnect the riser cable from the system board. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 159 About this task About this task CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 160 6. Remove the access panel . 7. Remove the air baffle . 8. Remove the fans. 9. Remove the fan cage. 10. Do the following: Disconnect all GPU cables from the system board. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 161 Before you perform this procedure, make sure that you have the following items available: T-10 Torx screwdriver Phillips No. 1 screwdriver Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 162 12. Disconnect the DisplayPort cable from the system board . 13. Remove the universal media bay: a. Remove the universal media bay screws (callout 1). b. Remove the universal media bay from the server (callout 2) HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 163 Removing and replacing the optical drive from the SFF chassis Removing and replacing the optical drive from the SFF chassis Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available: HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 164 9. Remove the midwall bracket . 10. Disconnect the SATA-power Y-cable from the optical drive . 11. Remove the screw (callout 1), and then remove the optical drive from the universal media bay (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 165 Removing and replacing the front 4 LFF drive backplane Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. About this task About this task HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 166 5. Disconnect all peripheral cables from the server. 6. Remove the server from the rack . 7. Place the server on a flat, level work surface. 8. Remove the access panel . 9. Remove the fan cage. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 167 About this task About this task CAUTION: CAUTION: A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 168 7. Place the server on a flat, level work surface. 8. Remove the access panel . 9. Remove the fan cage. 10. Remove the midwall bracket . 11. Disconnect all cables from the drive backplane. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 169 13. Remove the 8 SFF drive backplane: a. Remove the backplane screws (callout 1). b. Remove the backplane from the drive cage (callout 2). Results Results To replace the component, reverse the removal procedure. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 170 1. If installed, remove the front bezel . 2. Power down the server. 3. If installed, open the cable management arm. 4. Remove all power: a. Disconnect each power cord from the power source. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 171 Remove the front 2 SFF side-by-side drive cage from the server (callout 2). 14. Remove the 2 SFF side-by-side drive backplane: a. Lift the backplane latch (callout 1). b. Remove the backplane from the drive cage (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 172 Do not bend or flex the PCA. Procedure Procedure 1. Back up all server data. 2. If installed, remove the front bezel . 3. If installed, remove all drives from the 2 SFF stacked drive cage. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 173 10. Remove the access panel . 11. Remove the fan cage. 12. Remove the midwall bracket . 13. Disconnect all cables from the 2 SFF stacked drive backplane. 14. Remove the universal media bay: HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 174 Removing and replacing the midplane drive backplane Removing and replacing the midplane drive backplane Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. About this task About this task HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 175 6. Place the server on a flat, level work surface. 7. Remove the access panel . 8. Disconnect the drive cables from the midplane drive cage. 9. Remove the midplane drive cage . HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 176 Do not touch the components and connectors on the PCA. Do not bend or flex the PCA. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 177 11. Disconnect the cables from the rear 4 LFF drive backplane. 12. Remove the rear 4 LFF drive backplane: a. Remove the backplane screws (callout 1). b. Remove the backplane from the drive cage (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 178 Handle the PCA only along the edges. Do not touch the components and connectors on the PCA. Do not bend or flex the PCA. Procedure Procedure 1. Power down the server. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 179 10. Remove the rear 2 SFF stacked drive cage: a. Remove the stacked drive cage screws (callout 1). b. Remove the rear 2 SFF stacked drive cage from top of the power supply cage (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 180 Removing and replacing the 12 E3.S drive backplane drive backplane Prerequisites Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. About this task About this task HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 181 5. Disconnect all peripheral cables from the server. 6. Remove the server from the rack . 7. Place the server on a flat, level work surface. 8. Remove the access panel . 9. Remove the fan cage. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 182 Retain all screws. These screws will be used to install the new spare drive backplane. b. Remove the backplane from the drive cage (callout 2). Results Results To replace the component, reverse the removal procedure. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 183 Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 4. Disconnect all peripheral cables from the server. 5. Remove the server from the rack . HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 184 Removing and replacing the chassis intrusion detection switch Removing and replacing the chassis intrusion detection switch Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 185 Disconnect the switch cable and release it from the cable clamp (callout 1). b. While carefully retracting the snap-in latch (callout 2), pull out the tab from the chassis slot (callout 3). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 186 To replace the component, reverse the removal procedure. Removing and replacing the internal USB device Removing and replacing the internal USB device Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 187 Removing and replacing a boot device drive without a security cover installed Removing and replacing the boot device cage assembly from NS204i-u + low-profile riser Removing and replacing the boot device cage assembly from NS204i-u + low-profile riser cage cage HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 188 9. Remove the rear 4 LFF drive cage . 10. Disconnect the boot device signal and power cables from the system board . 11. Remove the NS204i-u + secondary low-profile riser cage: HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 189 14. Remove the boot device carrier: a. Press and hold the carrier latch (callout 1). b. Pivot the latch to open (callouts 2). c. Slide the carrier out from the boot device cage (callout 3). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 190 A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 191 10. Remove the boot device from the top of the power supply cage: a. Loosen the bracket thumbscrew (callout 1). b. Remove the boot device from the chassis side wall (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 192 13. Remove the boot device carrier: a. Press and hold the carrier latch (callout 1). b. Pivot the latch to open (callouts 2). c. Slide the carrier out from the boot device cage (callout 3). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 193 A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 194 9. Disconnect the boot device signal and power cables from the system board . 10. Remove the secondary three-slot riser cage. 11. Disconnect the signal and power cables from the boot device. 12. Remove the boot device screws from the riser cage. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 195 15. Remove the boot device carrier: a. Press and hold the carrier latch (callout 1). b. Pivot the latch to open (callouts 2). c. Slide the carrier out from the boot device cage (callout 3). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 196 To replace the component, reverse the removal procedure. Removing and replacing a boot device Removing and replacing a boot device carrier with a security cover installed carrier with a security cover installed HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 197 7. Place the server on a flat, level work surface. 8. Remove the access panel . 9. If replacing the boot device carrier on the NS204i-u + secondary low-profile riser cage: HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 198 On the boot device riser cage On top of the power supply cage 11. Remove the boot device carrier: a. Press and hold the carrier latch (callout 1). b. Pivot the latch to open (callouts 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 199 Carefully remove the SSD from the M.2 slot (callout 3). Retain these SSDs for installation onto the new boot device carrier. Results Results To replace the component, reverse the removal procedure. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 200 Press and hold the carrier latch (callout 1). b. Pivot the latch to open (callout 2). c. Slide the carrier out from the boot device cage (callout 3). Boot device on the NS204i-u + secondary low-profile riser cage HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 201 Boot device on the secondary three-slot riser cage Boot device on top of the power supply cage HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 202 Carefully remove the SSD from the M.2 slot (callout 3). Retain these SSDs for installation onto the new boot device carrier. Results Results To replace the component, reverse the removal procedure. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 203 Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 5. Disconnect all peripheral cables from the server. 6. Remove the server from the rack . HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 204 Remove the rear 4 LFF drive cage . c. Remove the NS204i-u + secondary low-profile riser cage . 10. Remove the boot device security cover: On the boot device riser cage On top of the power supply cage HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 205 Remove the SSD mounting screw (callout 1). b. Tilt the SSD with the M.2 slot at a 45° angle (callout 2). c. Carefully remove the SSD from the M.2 slot (callout 3). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 206 Press and hold the carrier latch (callout 1). b. Pivot the latch to open (callout 2). c. Slide the carrier out from the boot device cage (callout 3). Boot device on the NS204i-u + secondary low-profile riser cage HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 207 Boot device on the secondary three-slot riser cage Boot device on top of the power supply cage HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 208 Tilt the SSD with the M.2 slot at a 45° angle (callout 2). c. Carefully remove the SSD from the M.2 slot (callout 3). Results Results To replace the component, reverse the removal procedure. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 209 Before you perform this procedure, make sure that you have a small flat-bladed, nonconductive tool available. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 210 9. Locate the battery on the system board . 10. Remove the system battery: a. Use a small flat-bladed, nonconductive tool to press the battery latch (callout 1). b. Remove the system battery from the socket (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 211 14. Install the access panel. 15. If removed, install the front bezel. 16. Install the server into the rack. 17. Connect all peripheral cables to the server. 18. Connect each power cord to the server. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 212 A discharge of static electricity from a finger or other conductor might damage system boards or other static-sensitive devices. To prevent damage, observe antistatic precautions. Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 213 Review the heatsink screw numbering on the heatsink label. b. Loosen the heatsink screw numbers 6, 5, 4, and 3 in a diagonal manner (callouts 1 to 4). Standard heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 214 Midplane cage heatsink High performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 215 Max performance heatsink c. Loosen the heatsink screw numbers 2 and 1 (callouts 5 and 6). Standard heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 216 Midplane cage heatsink High performance heasink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 217 Max performance heatsink 11. Lift the heatsink away from the processor socket. Standard heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 218 Midplane cage heatsink High performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 219 Installing the heatsink Installing the heatsink Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items available: T-20 Torx screwdriver or a torque screwdriver with T-20 drill bit HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 220 Front of server text on the heatsink label to correctly orient the heatsink over the processor socket. c. Position the heatsink on top of the processor, ensuring that it is properly seated before securing the screws. Standard heatsink Midplane cage heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 221 High performance heatsink Max performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 222 Tighten the heatsink screw numbers 1 and 2 (callouts 1 and 2). Standard heatsink Midplane cage heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 223 High performance heatsink Max performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 224 Tighten the heatsink screw numbers 3, 4, 5, and 6 in a diagonal manner (callouts 3 to 6). Standard heatsink Midplane cage heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 225 High performance heatsink Max performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 226 CAUTION: If installing a processor with a faster speed, update the system ROM before installing the processor. To download firmware and view installation instructions, see the Hewlett Packard Enterprise Support Center website Hewlett Packard Enterprise Support Center website . HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 227 4. Disconnect all peripheral cables from the server. 5. Remove the server from the rack . 6. Place the server on a flat, level work surface. 7. Remove the access panel . 8. Do one of the following: HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 228 Review the heatsink screw numbering on the heatsink label. b. Loosen the heatsink screw numbers 6, 5, 4, and 3 in a diagonal manner (callouts 1 to 4). Standard heatsink Midplane cage heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 229 High performance heatsink Max performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 230 Loosen the heatsink screw numbers 2 and 1 (callouts 5 and 6). Standard heatsink Midplane cage heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 231 High performance heasink Max performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 232 11. Lift the heatsink away from the processor socket. Standard heatsink Midplane cage heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 233 High performance heatsink Max performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 234 (callout 2) . b. Hold the lift tabs and pivot the rail frame to the vertical position (callout 1). c. Slide the processor out of the rail frame (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 235 Any damage to them might require replacing the system board and/or processor. 15. Do not touch the pin field on the socket and the processor contacts. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 236 To prevent damage, observe antistatic precautions. Procedure Procedure 1. Install the processor: a. Hold the processor by its carrier handle. b. Slide the processor into the rail frame until it engages with a click sound. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 237 When using a torque wrench to tighten the retention frame screw, set a torque between 1.24 N-m (11 lbf-in) to 1.47 N-m (13 lbf-in) . b. Pivot the spring loaded retention frame downward and hold it down (callout 1). c. Tighten the retention frame screw (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 238 Voids in the compound can adversely impact the transfer of heat away from the processor. a. When using a torque wrench to tighten the heatsink screws, set a torque between 1.24 N-m (11 lbf-in) to 1.47 N-m (13 lbf-in) . HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 239 Front of server text on the heatsink label to correctly orient the heatsink over the processor socket. c. Position the heatsink on top of the processor, ensuring that it is properly seated before securing the screws. Standard heatsink Midplane cage heatsink High performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 240 Max performance heatsink d. Tighten the heatsink screw numbers 1 and 2 (callouts 1 and 2). Standard heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 241 Midplane cage heatsink High performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 242 Max performance heatsink e. Tighten the heatsink screw numbers 3, 4, 5, and 6 in a diagonal manner (callouts 3 to 6). Standard heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 243 Midplane cage heatsink High performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 244 9. Connect all peripheral cables to the server. 10. Connect each power cord to the server. 11. Connect each power cord to the power source. 12. Power up the server . 13. If removed, install the front bezel. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 245 Hex screwdriver Alcohol wipe Procedure Procedure 1. Power down the server. 2. If installed, open the cable management arm. 3. Remove all power: a. Disconnect each power cord from the power source. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 246 To prevent mechanical damage or depositing oil on your hands or other contaminant to the heatsink contact surface, hold the heatsink only by the edge of its base plate. Do not touch the heatsink fins. a. Review the heatsink screw numbering on the heatsink label. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 247 Loosen the heatsink screw numbers 6, 5, 4, and 3 in a diagonal manner (callouts 1 to 4). Standard heatsink Midplane cage heatsink High performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 248 Max performance heatsink c. Loosen the heatsink screw numbers 2 and 1 (callouts 5 and 6). Standard heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 249 Midplane cage heatsink High performance heasink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 250 Max performance heatsink 18. Lift the heatsink away from the processor socket. Standard heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 251 Midplane cage heatsink High performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 252 While holding the sides of the retention frame, loosen the frame screw (callout 1). This retention frame is spring-loaded. Once the screw is loosened enough, hold the retention frame as it automatically pivots to a vertical position (callout 2) . HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 253 Any damage to them might require replacing the system board and/or processor. 22. Do not touch the pin field on the socket and the processor contacts. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 254 23. Remove the system board assembly: a. Loosen the system board thumbscrew (callout 1). b. Remove the system board from the chassis (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 255 To prevent damage, observe antistatic precautions. Procedure Procedure 1. Install the new system board assembly: a. Install the system board assembly in the chassis (callout 1). b. Tighten the system board captive screw (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 256 2. Do one of the following: Install the serial port cable. Install the hex screws on the serial port slot. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 257 Hold the lift tabs and pivot the rail frame to the vertical position (callout 1). c. Slide the rail frame cover out of the rail frame (callout 2). Retain the cover for future use. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 258 Hold the processor by its carrier handle and slide the processor into the rail frame until it engages with a click sound. 5. Remove the pin field cover cap. Retain the cover for future use. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 259 Any damage to them might require replacing the system board and/or processor. 6. Do not touch the pin field on the socket and the processor contacts. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 260 When using a torque wrench to tighten the retention frame screw, set a torque between 1.24 N-m (11 lbf-in) to 1.47 N-m (13 lbf-in) . b. Pivot the spring loaded retention frame downward and hold it down (callout 1). c. Tighten the retention frame screw (callout 2). HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 261 Reverse the orientation of the DIMM and insert it again. 10. If you are using the same heatsink, apply the full content of the thermal grease syringes on top of the processor. Follow the pattern shown in the following image. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 262 Front of server text on the heatsink label to correctly orient the heatsink over the processor socket. c. Position the heatsink on top of the processor, ensuring that it is properly seated before securing the screws. Standard heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 263 Midplane cage heatsink High performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 264 Max performance heatsink d. Tighten the heatsink screw numbers 1 and 2 (callouts 1 and 2). Standard heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 265 Midplane cage heatsink High performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 266 Max performance heatsink e. Tighten the heatsink screw numbers 3, 4, 5, and 6 in a diagonal manner (callouts 3 to 6). Standard heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 267 Midplane cage heatsink High performance heatsink HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 268 16. Connect all peripheral cables to the server. 17. Connect each power cord to the server. 18. Connect each power cord to the power source. 19. Power up the server . HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 269 BIOS boot mode. Time Zone—Select the time zone for the system. Daylight Savings Time—Select whether to enable DST in the system time setting. 10. To confirm and save the settings, press F12 F12. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 270 HPE NS204i-u Boot Device components HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions Front panel components Front panel components 8 LFF drive configuration 8 LFF drive configuration HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 271 The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer asset tag label. The other side shows the default iLO account information. The server supports LFF SAS or SATA drives. 16 SFF drive model with options 16 SFF drive model with options HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 272 The other side shows the default iLO account information. Depending on the type of drive backplane installed , the server supports SFF SAS, SATA, or U.3 NVMe drives. 48 SFF drive configuration 48 SFF drive configuration HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 273 The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer asset tag label. The other side shows the default iLO account information. 36 E3.S E3.S drive configuration drive configuration This drive configuration supports a x2 connection. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 274 The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer asset tag label. The other side shows the default iLO account information. The server supports U.3 NVMe drives. Subtopics Subtopics iLO Service Port iLO Service Port iLO Service Port Service Port HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 275 You cannot access the server by connecting to the Service Port. You cannot access the connected device from the server. For more information about the iLO Service Port, see the iLO user guide at the following website: https://www.hpe.com/support/ilo6 https://www.hpe.com/support/ilo6. Front panel LEDs and buttons...
Page 276 Activated Flashing blue 1 flash per second—Remote management or firmware upgrade in progress 4 flashes per second—iLO manual reboot sequence initiated 8 flashes per second—iLO manual reboot sequence in progress Deactivated HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 277 Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the front I/O cable is disconnected. If the health LED indicates a degraded or critical state, review the system Integrated Management Log (IML) or use HPE iLO to review the system health status.
Page 278 PCIe expansion cards installed in riser board 11 flashes Chassis 12 flashes GPU card 13 flashes Rear panel components Rear panel components Rear panel components with options Rear panel components with options HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 279 These riser slots are in a primary riser cage. These riser slots are in a secondary riser cage. Rear panel components with the tertiary riser Rear panel components with the tertiary riser HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 280 This riser slot is in a primary riser cage. This riser slot is in a secondary riser cage. Rear panel components with four power supplies Rear panel components with four power supplies HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 281 VGA port. Use of any kind of adapter or converter cable or dongle might lead to decreased display quality or a lag over the connection. DisplayPort connection: When connecting an HDMI or DVI display to the DisplayPort, use an active type adapter. Passive type adapter— HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 282 1 flash per sec—Remote management or firmware upgrade in progress 4 flashes per sec—iLO manual reboot sequence initiated 8 flashes per sec—iLO manual reboot sequence in progress Deactivated System board components System board components HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 283 NVMe/SATA port 1A Primary riser connector OCP slot 21 backup power connector NVMe port 7A OCP slot 21 x16 upgrade connector System battery Front I/O connector Front DisplayPort/USB 2.0 connector SID connector HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 284 NVMe/SATA port 9B NVMe/SATA port 8B Smart NIC mode 2 power connector OCP slot 22 backup power connector OCP slot 22 port 1 OCP slot 22 port 2 System maintenance switch HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 285 To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use the label to locate specific information about the DIMM. For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR5 SmartMemory QuickSpecs: https://www.hpe.com/docs/server-memory...
Page 286 Memory generation PC5—DDR5 Maximum memory speed 4800 MT/s CAS latency B—42-42-42 B—50-42-42 (for 128 GB and 256 GB capacities) DIMM type R—RDIMM (registered) DIMM slot numbering DIMM slot numbering HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 287 The arrow points to the front of the server. Processor and socket components Processor and socket components HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 288 For clarity, the riser cage and the cables of the cabled risers are not shown in the following images. Standard riser components Standard riser components Item Item Description Description Storage controller backup power connector PCIe5 x16 (16, 8, 4, 1) slot Cabled riser components Cabled riser components HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 289 Tertiary riser components Item Item Description Description Storage controller backup power connector PCIe5 x16 (16, 8, 4, 1) slots Riser board power connector Power cable GPU riser components GPU riser components HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 290 Item Item Description Description PCIe5 x16 (16, 8, 4, 1) slot Power cable PCIe5 slot description PCIe5 slot description HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 291 To maintain proper system cooling, do not install a 100 Gb or faster Ethernet / InfiniBand / NVME-oF adapter in Slot 6. All riser slots are PCIe5 x16 (16, 8, 4, 1) and are rated for a maximum power draw of 75 W each. GPU riser configuration GPU riser configuration HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 292 Slot number Location Slot number Location Supported form factors Supported form factors Primary riser cage Full-height, half-length Half-height, half-length (low-profile) Secondary riser cage Half-height, half-length (low-profile) Six-slot riser configuration Six-slot riser configuration HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 293 GPU configuration drive bay numbering SFF drive bay numbering SFF drive bay numbering The following drive backplane options are supported in SFF drive configurations: Front-end: 2 SFF, side-by-side (LFF chassis only) HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 294 Front: 16 SFF + 2 SFF drive bay numbering Front: 16 SFF + 2 SFF drive bay numbering Front: 24 and 48 SFF drive bay numbering Front: 24 and 48 SFF drive bay numbering HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 295 Front: 48 SFF drive bay numbering Front: 48 SFF drive bay numbering Midplane: 8 SFF drive bay numbering Midplane: 8 SFF drive bay numbering HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 296 Front: 12 LFF drive bay numbering Front: 12 LFF drive bay numbering Midplane: 4 LFF drive bay numbering Midplane: 4 LFF drive bay numbering Rear: 4 LFF drive bay numbering Rear: 4 LFF drive bay numbering HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 297 E3.S drive bay numbering drive bay numbering GPU configuration drive bay numbering GPU configuration drive bay numbering 4 dual-width GPUs with 8 SFF drives 4 dual-width GPUs with 8 SFF drives HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 298 Drive backplane naming This topic explains the features represented in the drive backplane naming. This naming convention was adopted starting in the HPE Gen11 server release. Your server might not support all the features listed in this topic. For server-specific support information, see the server guides: Drive backplane support, see Drive bay numbering.
Page 299 The LFF low-profile drive carrier supports hot-plug SAS and SATA drives . SFF basic drive carrier basic drive carrier The SFF basic drive carrier supports hot-plug SAS, SATA, and U.3 NVMe drives . HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 300 SSDs. The EDSFF drive carrier has two LEDs: Amber/blue LED—Managed by the drive backplane in conjunction with the storage controller and is used to indicate drive status. Green LED—Managed by the drive itself and indicates the drive activity. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 301 LEDs The HPE for Pensando DSP DSC-25 2p SFP28 card is a dual-port, single-slot, half-height, half-length (HHHL) SFP28 network adapter. It has LEDs for Link (L) and Activity (A) for each port. A half-height bracket is shown in the following illustration with SFP28 ports and LEDs.
Page 302 To provide sufficient airflow to the system, the server is populated by four fans by default. There are a total of six fans. The fans can either be standard, single-rotor fans or high performance, dual-rotor fans. Mixed fan configuration is not supported. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 303 To maintain proper system cooling, install the correct fan and heatsink types required for specific hardware configurations. Using NVMe drives requires high performance fans. The maximum processor support with a midplane cage installed is 300 W. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 304 The Trusted Platform Module 2.0 (TPM) is a hardware-based system security feature that securely store artifacts used to authenticate the platform. These artifacts can include passwords, certificates, and encryption keys. The TPM 2.0 is embedded on the server system board. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 305 Recovery Mode after BitLocker detects a possible compromise of system integrity. HPE is not liable for blocked data access caused by improper TPM use. For operating instructions, see the documentation for the encryption technology feature provided by the operating system.
Page 306 HPE NS204i-u Boot Device components HPE NS204i-u Boot Device components Item Description Item Description Boot device cage M.2 slots Boot device carriers HPE NS204i-u Boot Device LED definitions HPE NS204i-u Boot Device LED definitions HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 307 Drive is not configured by a RAID controller or is a spare drive. Cabling Cabling This chapter includes cabling guidelines and diagrams for internal component cabling. Subtopics Subtopics Cabling guidelines Cabling guidelines HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 308 Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable. Never bend power cords and server cables tight enough to cause a crease in the sheathing. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 309 Remove cables that are no longer being used. Retaining them inside the server can restrict airflow. If you intend to use the removed cables later, label and store them for future use. Internal cabling management Internal cabling management HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 310 Before cabling components, see the cabling guidelines. Use the cable part number or search feature to find your diagram. Component cabling Component cabling Cable part number Cable part number Front SFF drive power cabling P57198-001 P58023-001 P57209-001 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 311 48 SFF drive: Primary type-p controller cabling P58119-001 48 SFF drive: Secondary type-p controller cabling P58112-001 P58032-001 8/12/16 LFF drive: Onboard SAS/SATA cabling P58102-001 P58099-001 8/12/16/20 LFF drive: Type-o controller cabling P58104-001 P58100-001 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 312 P44218-001 P55816-001 HPE NS204i Boot Device cabling on the secondary riser cage P54087-001 P54088-001 HPE NS204i Boot Device cabling on top of the power supplies P54087-001 P54088-001 System Insight Display cabling P48971-001 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 313 Drive power cabling Storage controller cabling Storage controller cabling Energy pack cabling Energy pack cabling Drive power cabling Drive power cabling Front SFF drive power cabling Front SFF drive power cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 314 Blue Drive backplane power connector Box 2 P57209-001 Yellow Drive backplane power connector Box 3 Option kit: P57845-B21 Option kit: P57952-B21 48 SFF drive power cabling 48 SFF drive power cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 315 From P58036-001 Orange Drive backplane power connector Box 2 P58867-001 Blue Drive backplane power connector Box 3 Option kit: P55093-B21 Option kit: P57957-B21 E3.S drive power cabling E3.S drive power cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 316 From P58115-001 Orange GPU/Backplane/Switch Board Box 1 power connector Cable part number Cable part number Color Color From From P58822-001 Orange Drive backplane power connector Box 2/3 1, 2, and 3 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 317 Drive backplane power connector Rear 2 SFF drive power cabling Rear 2 SFF drive power cabling Cable part number Cable part number Color Color From From P58086-001 Orange Drive backplane power connector Box 7/8 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 318 Front-end drive cabling Midplane drive cabling Midplane drive cabling Rear-end drive controller cabling Rear-end drive controller cabling Front-end drive cabling Front-end drive cabling Subtopics Subtopics SFF drive cabling SFF drive cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 319 Cable part number Color From From P58146-001 Orange Port 1 Box 1 port 1 Option kit: P55091-B21; P55093-B21 Stacked 2 SFF drive: Type-o controller cabling Stacked 2 SFF drive: Type-o controller cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 320 Slot 22 port 1 Box 1 port 1 Option kit: P55093-B21 Cable part number Cable part number Color Color From From P58148-001 Orange Slot 21 port 1 Box 1 port 1 Option kit: P55093-B21 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 321 NVMe/SATA port 1A Box 3 port 1 Option kit: P57846-B21 This cabling connection is for 24 and 32 SFF with two processors. 8/16/24 SFF drive: Onboard NVMe cabling 8/16/24 SFF drive: Onboard NVMe cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 322 NVMe port 2B Box 2 port 1 Blue NVMe port 3B Box 2 port 2 P58169-001 Yellow NVMe port 2A Box 2 port 3 Pink NVMe port 3A Box 2 port 4 Option kit: P57854-B21 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 323 Yellow NVMe/SATA port 1A Box 3 port 3 Pink NVMe/SATA port 9A Box 3 port 4 Option kit: P57853-B21 24/32 SFF drive: Onboard NVMe cabling 24/32 SFF drive: Onboard NVMe cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 324 Port 2 Box 2 port 1 P58018-001 Yellow Port 3 Box 3 port 1 Option kit: P57848-B21 8/16/24/32 SFF drive: Primary type-p controller cabling 8/16/24/32 SFF drive: Primary type-p controller cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 325 Cable part number Color Cable part number Color From From P58018-001 Orange Port 3 Box 3 port 1 P58020-001 Blue Port 2 Box 2 port 1 Option kit: P57848-B21 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 326 Option kit: P57865-B21 This port is from an SR controller. This port is from an MR controller. 8/16/24/32 SFF drive: Secondary type-p controller cabling 8/16/24/32 SFF drive: Secondary type-p controller cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 327 Cable part number Color Cable part number Color From From P58017-001 Orange Port 1 Box 1 port 1 Option kit: P57848-B21 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 328 Port 4 Blue Port 1 Box 1 port 3 and port 4 Port 3 Option kit: P57865-B21 This port is from an MR controller This port is from an SR controller HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 329 Box 2 port 2 Yellow Port 3 Box 2 port 3 Pink Port 4 Box 2 port 4 Option kit: P57856-B21 8/16/24/32 SFF drive: Type-o controller cabling 8/16/24/32 SFF drive: Type-o controller cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 330 Color Color From From P58016-001 Orange Slot 22 port 2 Box 1 port 1 Option kit: P57848-B21 48 SFF drive: Primary type-p controller cabling 48 SFF drive: Primary type-p controller cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 331 Orange Port 1 Box 6 Blue Port 2 Box 5 P58032-001 Yellow Port 3 Box 4 LFF drive cabling LFF drive cabling 8/12/16 LFF drive: Onboard SAS/SATA cabling 8/12/16 LFF drive: Onboard SAS/SATA cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 332 Box 2 port 1 and box 3 port 1 Option kit: P55089-B21; P55085-B21 Option kit: P57958-B21 This cabling connection is only for 12 and 16 LFF. 8/12/16/20 LFF drive: Type-o controller cabling 8/12/16/20 LFF drive: Type-o controller cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 333 NVMe/SATA port 9A Box 3 port 4 Green NVMe port 6A Box 3 port 5 Black NVMe port 7A Box 3 port 6 24 E3.S E3.S drive: Onboard NVMe cabling drive: Onboard NVMe cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 334 Box 1 port 4 P58111-001 Green NVMe port 2B Box 1 port 5 Black NVMe port 3B Box 1 port 6 32 E3.S E3.S drive: Onboard NVMe cabling drive: Onboard NVMe cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 335 Box 1 port 3 Pink NVMe port 7B Box 1 port 4 Green NVMe port 4B Box 2 port 1 36 E3.S E3.S drive: Onboard NVMe cabling drive: Onboard NVMe cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 336 NVMe/SATA port 9B Box 1 port 1 and port 2 Blue NVMe port 6B Box 1 port 3 and port 4 Yellow NVMe port 7B Box 1 port 5 and port 6 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 337 NVMe/SATA port 1A Box 3 port 3 and port 4 Blue NVMe/SATA port 9A Box 3 port 5 and 6 12 E3.S E3.S drive: Primary riser cabling drive: Primary riser cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 338 Port 3 Box 3 port 2 Yellow Port 2 Box 3 port 3 Pink Port 1 Box 3 port 4 24 E3.S E3.S drive: Secondary riser cabling drive: Secondary riser cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 339 Box 1 port 6 Option kit: P57878-B21 GPU cabling GPU cabling 4 dual-width GPU with 8 SFF drive cabling: Onboard NVMe cabling 4 dual-width GPU with 8 SFF drive cabling: Onboard NVMe cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 340 8 SFF drive box 1 port 3 Pink NVMe/SATA 2A 8 SFF drive box 1 port 4 Midplane drive cabling Midplane drive cabling 16/32 SFF drive: Onboard SAS/SATA cabling 16/32 SFF drive: Onboard SAS/SATA cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 341 Cable part number Color Color From From P58093-001 Orange NVMe port 5B Box 7 port 1 and port 2 P58092-001 Blue NVMe port 4B Box 7 port 3 and port 4 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 342 Cable part number Color From From P58089-001 Orange Port 4 Box 7 port 1 Option kit: P57868-B21 32 SFF drive: Secondary type-p controller cabling 32 SFF drive: Secondary type-p controller cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 343 SFF drive cabling SFF drive cabling LFF drive cabling LFF drive cabling SFF drive cabling SFF drive cabling 2 SFF drive: Primary type-p controller cabling 2 SFF drive: Primary type-p controller cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 344 2 SFF drive: Secondary type-p controller cabling 2 SFF drive: Secondary type-p controller cabling Cable part number Color Cable part number Color From From P58151-001 Orange Port 1 Box 8 port 1 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 345 2 SFF drive: Type-o controller cabling 2 SFF drive: Type-o controller cabling Cable part number Cable part number Color Color From From P58152-001 Orange Slot 21 port 1 Box 8 port 1 Option kit: P55091-B21 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 346 From From P58098-001 Orange Slot 22 port 2 Box 8 port 1 Option kit: P55088-B21 Energy pack cabling Energy pack cabling 24 SFF: Energy pack cabling 24 SFF: Energy pack cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 347 From P58176-001 Orange Energy pack extension cable Energy pack connector P01366-B21 Blue Energy pack Energy pack extension cable Option kit: P57884-B21 12 LFF: Energy pack cabling 12 LFF: Energy pack cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 348 NVMe port 2A or NVMe port 3A Slot 1 P41276-001 Blue NVMe port 6A or NVMe port 7A Slot 2 Option kit: P57890-B21 Secondary stacking riser cabling Secondary stacking riser cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 349 Cable part number Cable part number Color Color From From P50365-001 Orange NVMe port 3B or NVMe port 2B Slot 7 P50364-001 Blue NVMe port 7B or NVMe port 6B Slot 8 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 350 Option kit: P57893-B21 GPU riser cabling GPU riser cabling Cable part number Cable part number Color Color From From P58157-001 Orange GPU riser power connector GPU riser card HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 351 NS204i-u signal connector HPE NS204i Boot Device Option kit: P57885-B21 Option kit: P57850-B21; P57885-B21 HPE NS204i Boot Device cabling on top of the power supplies HPE NS204i Boot Device cabling on top of the power supplies HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 352 From From P54087-001 Orange NS204i-u signal connector HPE NS204i Boot Device P54089-001 Blue NS204i-u power connector HPE NS204i Boot Device Option kit: P57850-B21 System Insight Display cabling System Insight Display cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 353 Cable part number Cable part number Color Color From From P54901-001 Orange Chassis intrusion detection Chassis intrusion detection switch switch connector Option kit: P55713-B21 Universal media bay cabling Universal media bay cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 354 P14314-001 Orange USB 2.0 port and the DisplayPort DisplayPort cable connector P57248-001 Blue USB 3.2 Gen 1 port Internal USB 3.2 Gen 1 port Option kit: P57857-B21 DisplayPort cabling DisplayPort cabling HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 355 Orange DisplayPort cable connector Media bay display port Front I/O cabling Front I/O cabling Cable part number Cable part number Color Color From From P43727-001 Orange Front I/O Right chassis ear HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 356 48 SFF drive: Power distribution board cabling 48 SFF drive: Power distribution board cabling Cable part number Cable part number Color Color From From P58028-001 Orange Power distribution board 8 SFF drive box 4-6 HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 357 From 873747-001 Orange Serial port Serial port connector Option kit: P59431-B21 Optical drive cabling Optical drive cabling Optical drive cabling in the SFF chassis Optical drive cabling in the SFF chassis HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 358 P58077-001 Orange ODD/2SFF power connector or NVMe/SATA port 1A or NVME/SATA 8B Optical drive Option kit: P57889-B21 Optical drive cabling in the LFF chassis Optical drive cabling in the LFF chassis HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 359 OCP slot 21 x16 upgrade connector P58173-001 Pink NVMe port 4A OCP slot 22 port 1 Option kit: P57882-B21; P57849-B21 Troubleshooting Troubleshooting Subtopics Subtopics NMI functionality NMI functionality Troubleshooting resources Troubleshooting resources HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 360 Error Message Guide for HPE ProLiant Gen11 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages.
Page 361 Enable policy-based management of server or server group firmware for distributed server infrastructure https://www.hpe.com/info/com-docs https://www.hpe.com/info/com-docs Monitor server compliance with a configured firmware baseline Receive automatic iLO firmware updates Receive baseline update alerts Configuring the server Configuring the server HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 362 For servers running HPE OneView, do not use another tool, such as iLO, to delete or change certain settings. For more information about using HPE OneView and iLO to manage the same server, see the iLO user guide at https://www.hpe.com/support/ilo6 https://www.hpe.com/support/ilo6.
Page 363 Managing the HPE Managing the HPE NS204i Boot Device NS204i Boot Device For more information on supported features and maintenance information for the HPE NS204i Boot Device , see the HPE NS204 Boot Device User Guide: https://www.hpe.com/support/NS204-UG https://www.hpe.com/support/NS204-UG Deploying an OS Deploying an OS For a list of supported operating systems, see the HPE Servers Support &...
Page 364 Configure the server to boot from a SAN HPE Boot from SAN Configuration Guide https://www.hpe.com/info/boot-from-san-config-guide https://www.hpe.com/info/boot-from-san-config-guide Configure the server to boot from a PXE server UEFI System Utilities User Guide for HPE ProLiant Gen11 Servers and HPE Synergy https://www.hpe.com/support/UEFIGen11-UG-en https://www.hpe.com/support/UEFIGen11-UG-en Deploy an OS using iLO virtual media iLO user guide https://www.hpe.com/support/ilo6...
Page 365 Specifications Specifications Subtopics Subtopics Environmental specifications Environmental specifications Mechanical specifications Mechanical specifications Power supply specifications Power supply specifications Environmental specifications Environmental specifications HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 366 40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3,050 m (10,000 ft). The approved hardware configurations for this system are listed in the Extended Ambient Temperature Guidelines for Gen11 HPE ProLiant servers: https://www.hpe.com/support/ASHRAEGen11...
Page 367 Subtopics Subtopics HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply...
Page 368 For detailed power supply specifications, see the QuickSpecs on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website . HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 369 For detailed power supply specifications, see the QuickSpecs on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website . HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply 1600 W Flex Slot -48 VDC Hot-plug Power Supply HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 370 HPE ProLiant DL385 Gen11 Server product page https://buy.hpe.com/us/en/gen11servers https://buy.hpe.com/us/en/gen11servers HPE ProLiant DL385 Gen11 Server user documents https://www.hpe.com/info/dl385gen11-docs https://www.hpe.com/info/dl385gen11-docs Support and other resources Support and other resources Accessing Hewlett Packard Enterprise Support Accessing updates Remote support HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 371 Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. To download product updates: Hewlett Packard Enterprise Support Center https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc Hewlett Packard Enterprise Support Center: Software downloads HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...
Page 372 IMPORTANT: IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Onepass set up with relevant entitlements. Remote support Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which initiates a fast and accurate resolution based on the service level of your product.
Page 373 Feedback button and icons (located at the bottom of an opened document) on the Hewlett Packard Enterprise Support Center portal (https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc) to send any errors, suggestions, or comments. All document information is captured by the process. HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide...

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