HPE ProLiant DL360 Gen11 Maintenance And Service Manual
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HPE ProLiant DL360 Gen11 Maintenance And Service Manual

HPE ProLiant DL360 Gen11 Maintenance And Service Manual

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HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide
HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide
Part Number: 30-8661C3E3-003a
Published: June 2023
Edition: 4

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  • Page 1 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide Part Number: 30-8661C3E3-003a Published: June 2023 Edition: 4...
  • Page 2 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide Abstract Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

  • Page 3: Table Of Contents

    Table of contents Table of contents Customer self repair Illustrated parts catalog Mechanical components Server ear and power switch spare parts Access panel spare parts PCIe riser cage spare part Miscellaneous blank spare parts Rack mounting hardware spare parts Cable management arm spare parts DIMM guard spare part System components System board assembly spare parts...
  • Page 4 SATA drive spare parts HPE NS204i-u Boot Device spare parts GPU spare parts Display port/USB/optical spare parts Systems Insight Display spare parts Cable kit spare parts Removal and replacement procedures Safety considerations Electrostatic discharge Symbols on equipment Rack warnings and cautions...
  • Page 5 Closed-loop liquid cooling heatsink components System maintenance switch descriptions DIMM label identification DIMM slot locations Drive boxes and numbering Hot-plug fans HPE Basic Drive LED definitions EDSFF SSD LED definitions HPE NS204i-u Boot Device components HPE NS204i-u Boot Device LED definitions Cabling...
  • Page 6 Environmental specifications Mechanical specifications Power supply specifications HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1000 W Flex Slot Titanium Hot-plug Power Supply HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply Hot-plug power supply calculations...
  • Page 7 Websites Support and other resources Accessing Hewlett Packard Enterprise Support Accessing updates Remote support Customer self repair Warranty information Regulatory information Documentation feedback...

  • Page 8: Customer Self Repair

    à utiliser. Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 9 Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 10 Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Optioneel Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 11 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 12 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 13 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 14 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 15: Illustrated Parts Catalog

    Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website Hewlett Packard Enterprise PartSurfer website . HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 16: Server Ear And Power Switch Spare Parts

    Cable management arm spare parts DIMM guard spare part DIMM guard spare part Server ear and power switch spare parts Server ear and power switch spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 17: Access Panel Spare Parts

    Spare part number number Miscellaneous blanks P56489-001 OCP adapter blank 2SFF blank Serial port blank PCI blank Rack mounting hardware spare parts Rack mounting hardware spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 18: Cable Management Arm Spare Parts

    System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website Hewlett Packard Enterprise PartSurfer website . HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 19 Closed-loop liquid cooling heatsink kit spare parts Closed-loop liquid cooling heatsink kit spare parts Direct liquid cooling solution spare parts Direct liquid cooling solution spare parts PCIe riser board spare parts PCIe riser board spare parts HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 20: System Board Assembly Spare Parts

    Processor spare parts Subtopics Subtopics Fourth Generation Intel Xeon Scalable Processors Fourth Generation Intel Xeon Scalable Processors Fourth Generation Intel Xeon Scalable Processors Fourth Generation Intel Xeon Scalable Processors Subtopics Subtopics HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 21: 34Xx Processor Spare Parts

    Intel Xeon Scalable processor 5416S (2.0G, 16C, 150W) P60452-001 Intel Xeon Scalable processor 5415+ (2.9G, 8C, 150W) P60426-001 Intel Xeon Scalable processor 5411N (1.9G, 24C, 165W) P60447-001 64xx processor spare parts 64xx processor spare parts HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 22: 84Xx Processor Spare Parts

    Intel Xeon Scalable processor 6448H (2.0 GHz, 32C, P49424-001 225W) Intel Xeon Scalable processor 6434H (4.0 GHz, 8C, P49425-001 205W) 84xx processor spare parts 84xx processor spare parts Customer self repair: Optional Optional HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 23: 94Xx Processor Spare Parts

    Customer self repair: Optional Optional Description Description Spare part number Spare part number Intel Xeon CPU Max processor 9462 (2.7G, 32C, 350W) P62346-001 Heatsink spare parts Heatsink spare parts Customer self repair: Optional Optional HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 24: Closed-Loop Liquid Cooling Heatsink Kit Spare Parts

    Maximum Usage Limitation will not be provided, repaired, or replaced under a warranty or service contract. Contact your local HPE sales representative for additional information. The tubes of the liquid cooling heatsink are prefilled with coolant. In the unlikely event of a spill or leak of this server...

  • Page 25: Controller Spare Parts

    Customer self repair: Mandatory Mandatory Description Description Spare part number Spare part number HPE SR932i-p Gen11 x32 Lanes 8GB Wide Cache PCI SPDM Plug-in P47623-001 Storage Controller HPE MR416i-p Gen11 x16 Lanes 8GB Cache PCI SPDM Plug-in P47951-001 Storage Controller...

  • Page 26: Ethernet Adapter Spare Parts

    HPE InfiniBand HDR100/Ethernet 100Gb 1-port 841703-001 QSFP56 PCIe4 x16 MCX653105A-ECAT Adapter HPE InfiniBand HDR100/Ethernet 100Gb 2-port P24752-001 QSFP56 PCIe4 x16 MCX653106A-ECAT Adapter Ethernet adapter spare parts Ethernet adapter spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 27: Ocp 3.0 Network Adapters

    QSFP56 Adapter for HPE HPE Slingshot SA210S Ethernet 200Gb 1-port PCIe P40789-001 HPE Slingshot SA410S 400GbE 1p PCIe NIC R9Y95A OCP 3.0 network adapters OCP 3.0 network adapters Customer self repair: Optional Optional HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 28: Server Options

    Server options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website Hewlett Packard Enterprise PartSurfer website . HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 29: Fan Spare Parts

    Display port/USB/optical spare parts Systems Insight Display spare parts Systems Insight Display spare parts Cable kit spare parts Cable kit spare parts Fan spare parts Fan spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 30: Battery And Capacitor Spare Parts

    Customer self repair: Mandatory Mandatory Description Description Spare part Spare part number number Chassis Intrusion Detection Switch P52442-001 Drive backplane spare parts Drive backplane spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

  • Page 31: Power Supply Spare Parts

    HPE 1000W Flex Slot Titanium Hot-plug Low P44412-001 Halogen Power Supply HPE 1600W Flex Slot Platinum Hot-plug Low P39384-001 Halogen Power Supply EDSFF drive spare parts EDSFF drive spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 32 HPE 1.6TB NVMe Gen4 Mainstream Performance P48217-001 Mixed Use SFF BC U.3 Static Multi Vendor SSD HPE 800GB NVMe Gen4 Mainstream Performance P48216-001 Mixed Use SFF BC U.3 Static Multi Vendor SSD HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 33 Spare part number Mission Critical - 12G SAS - SFF Drives Mission Critical - 12G SAS - SFF Drives HPE 2.4TB SAS 12G Mission Critical 10K SFF BC 3-year Warranty P36212-001 512e Self-encrypting FIPS HDD HPE 1.2TB SAS 12G Mission Critical 10K SFF BC 3-year Warranty...
  • Page 34 P41532-001 Vendor SSD HPE 1.92TB SAS 24G Read Intensive SFF BC Multi Vendor SSD P49735-001 HPE 960GB SAS 12G Read Intensive SFF BC Value SAS Multi Vendor P41531-001 HPE 960GB SAS 24G Read Intensive SFF BC Multi Vendor SSD P49733-001...
  • Page 35 HPE 10TB SATA 6G Business Critical 7.2K LFF LP P54673-001 1-year Warranty 512e Multi Vendor HDD HPE 8TB SATA 6G Business Critical 7.2K LFF LP 1- 834131-001 year Warranty 512e Multi Vendor HDD HPE 6TB SATA 6G Business Critical 7.2K LFF LP 1-...
  • Page 36 Spare part number Midline - 6G SATA - SFF Drives Midline - 6G SATA - SFF Drives HPE 2TB SATA 6G Business Critical 7.2K SFF BC 1-year Warranty P30573-001 512e HDD HPE 1TB SATA 6G Business Critical 7.2K SFF BC 1-year Warranty...
  • Page 37 Customer self repair: Mandatory Mandatory Description Description Spare part Spare part number number SFF Systems Insight Display P56496-001 Cable kit spare parts Cable kit spare parts Customer self repair: Mandatory Mandatory HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 38 Removing and replacing a fan blank Removing and replacing a fan blank Removing and replacing a fan Removing and replacing a fan Removing and replacing a riser cage Removing and replacing a riser cage HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 39 Before performing service procedures, review all the safety information. Electrostatic discharge Symbols on equipment Rack warnings and cautions Server warnings and cautions Subtopics Subtopics Electrostatic discharge Electrostatic discharge Symbols on equipment Symbols on equipment HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 40 Consult your documentation for specific details. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 41 To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates the presence of a moving fan blade. If the spinning blades are contacted, the potential for injury exists. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 42 This symbol indicates the presence of a laser device in the product that may exceed Class 1 limits. Refer to the product documentation for more information. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 43 The full weight of the rack rests on the leveling jacks (feet). The stabilizing feet are attached to the rack if it is a single-rack installation. The racks are coupled together in multiple rack installations. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 44 CAUTION: CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 45 To ensure compatibility between the rack rails and the server, verify that the rail number labels on the chassis match the ones stamped on the rails. Rail number labels on the chassis Rail #3 and #5 Rail identifier stamps on the inner rail of the friction rack rail HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 46 The server rails can be installed in a rack that has the following mounting interfaces: Round-hole Square-hole Threaded round-hole The illustrations used in this procedure show an icon on the upper right corner of the image. This icon indicates the type of mounting HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 47 Lock (for HPE Trusted Supply Chain servers) Server serial number and the product ID iLO-related data—Use the iLO backup and restore function. For more information, see the iLO user guide (https://www.hpe.com/support/ilo6 https://www.hpe.com/support/ilo6). HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 48 Customer iLO user name, password, and DNS name iLO configuration settings For servers managed by HPE GreenLake for Compute Ops Management , make sure that you have your HPE GreenLake account ID. For more information, see HPE HPE GreenLake for Compute Ops Management Getting Started Guide GreenLake for Compute Ops Management Getting Started Guide .
  • Page 49 Release the cable management arm Release the cable management arm Procedure Procedure Release the cable management arm and swing away from the rack. Remove the server from the rack Remove the server from the rack HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 50 CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 51 Allow the panel to extend past the rear of the server approximately 1.25 cm (0.5 in). 2. Push down on the latch. The access panel slides to a closed position. 3. Tighten the security screw on the latch, if needed. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 52 Press the Power On/Standby button. Use the virtual power button through iLO. Removing and replacing the front bezel Removing and replacing the front bezel Procedure Procedure 1. If installed, remove the Kensington security lock. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 53 About this task About this task CAUTION: CAUTION: Support the CMA during the removal and replacement procedures. Do not allow the CMA to hang by its own weight during the procedure. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 54 Procedure Procedure 1. Open the cable clamps. 2. (Optional) If your CMA has cable straps, unwrap the straps. 3. Remove the peripheral cables and power cords from the CMA. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 55 PUSH buttons on the outer and inner tabs and detach from the server rails (callouts 3 and 4). Results Results To replace the component, reverse the removal procedure. Removing and replacing the server Removing and replacing the server rails rails HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 56 4. Disconnect all peripheral cables from the server. 5. Remove the server from the server. 6. Place the server on a flat, level surface. 7. To remove the sliding rails, do the following: HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 57 8. To remove the server mounting rails, do the following: a. In a threaded-hole server, remove the rail screws. b. Disengage the rail pins from the server columns (callouts 1 and 2). HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 58 Figure 1. Removing an SFF drive blank Figure 1. Removing an SFF drive blank Figure 2. Removing an LFF drive blank Figure 2. Removing an LFF drive blank HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 59 1. Determine the status of the drive from the hot-plug drive LED definitions . 2. Back up all server data on the drive. 3. Remove the drive. Figure 1. Figure 1. SFF drive SFF drive Figure 2. Figure 2. LFF drive LFF drive HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 60 3. Observe the drive LED status and determine if the drive can be removed. 4. Remove the drive. Results Results To replace the component, reverse the removal procedure. Removing and replacing a power supply blank Removing and replacing a power supply blank HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 61 Prerequisites Prerequisites Before you perform this procedure, make sure that you have the following items: Components included with the hardware kit No. 1 Phillips screwdriver About this task About this task HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 62 Verify that all power supplies have the same part number and label color. Procedure Procedure 1. Release the cable management arm . 2. If the server is using a single power supply only, remove all power from the server: HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 63 Disconnect all peripheral cables from the server. 3. Release the power cords from the strain relief straps. 4. Disconnect the power cord from the power supply. 5. Remove the power supply. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 64 IMPORTANT: For optimum cooling, install fans in all primary fan locations. Procedure Procedure 1. Extend the server from the rack . 2. Remove the access panel . 3. Remove the fan blank. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 65 IMPORTANT: IMPORTANT: For optimum cooling, install fans in all primary fan locations. Procedure Procedure 1. Extend the server from the rack . HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 66 CAUTION: To avoid server shutdown, a fan must be replaced within 60 seconds of being removed. CAUTION: Results Results To replace the component, reverse the removal procedure. Removing and replacing a riser cage Removing and replacing a riser cage About this task About this task HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 67 Extend the server from the rack . b. Remove the server from the rack . 4. Remove the access panel . 5. Remove the riser cage. To remove the primary riser cage: HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 68 To remove the secondary riser cage: To remove a full-height riser cage: HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 69 The front panel Power On/Standby button does not shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed. Procedure Procedure HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 70 AC power is removed. Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 71 6. Remove the expansion card from the riser cage. Primary slot 1 Primary slot 2 Results Results To replace the component, reverse the removal procedure. Removing and replacing a GPU Removing and replacing a GPU Procedure Procedure HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 72 Removing and replacing the NS204i-u OS boot device Prerequisites Prerequisites Be sure you have a T-10 Torx screwdriver Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 73 Remove the drives. Note where each drive was installed. b. Remove the riser cage. c. Remove the boot device. To remove the internal boot device: a. Remove the boot device. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 74 Remove the support bracket. c. Remove the drives. Note where each drive was installed. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 75 Remove the SSD. Results Results To replace the component, reverse the removal procedure. Removing and replacing a primary riser board Removing and replacing a primary riser board HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 76 Extend the server from the rack . b. Remove the server from the rack . 4. Remove the access panel . 5. Remove the riser cage. 6. Remove all expansion cards . 7. Remove the riser. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 77 Remove the server from the rack . 5. Remove the access panel . 6. Remove all riser cages . 7. Disconnect the cable from the system board. 8. Using a 5mm nut driver, remove the serial port. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 78 Removing and replacing the chassis intrusion detection switch Removing and replacing the chassis intrusion detection switch About this task About this task Procedure Procedure 1. Power down the server. 2. Remove all power: HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 79 3. Disconnect any external cables that are connected to the expansion board. 4. Do one of the following: Extend the server from the rack . Remove the server from the rack . HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 80 Remove the server from the rack . 4. Remove the access panel . 5. Remove the riser cage:Remove the riser cage. Remove the primary riser cage. Remove the secondary riser cage. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 81 About this task About this task CAUTION: CAUTION: Failure to properly handle DIMMs can damage DIMM components and the system board connector. To identify DIMMs installed in the server, see "DIMM slot locations." HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 82 Fourth-generation Intel Xeon Scalable processors support DDR5-4800 DIMMs. Do not mix DIMMs. Install only the supported DDR5-4800 DIMMs in the server. Removing and replacing the system battery Removing and replacing the system battery HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 83 Extend the server from the rack . Remove the server from the rack . 5. Remove the access panel . 6. Locate the battery (System board components). 7. Remove the battery. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 84 About this task NOTE: NOTE: System ROM and firmware messages might display "energy pack" in place of "Smart Storage Battery." Energy pack refers to both HPE Smart Storage batteries and HPE Smart Storage Hybrid capacitors. Procedure Procedure 1. Power down the server.
  • Page 85 4. If the server is installed in an enclosure or a rack, remove the server and place it on a flat, level work surface. 5. Remove the access panel. 6. Remove the air baffle and all components that block access to the heatsink and processor. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 86 To prevent mechanical damage or depositing oil on your hands or other contaminant to the heatsink contact surface, hold the heatsink only by the edge of its base plate. Do not touch the heatsink fins. Lift the processor-heatsink module straight up from the system board. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 87 THE PINS ON THE PROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED. Any THE PINS ON THE PROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED. damage to them might require replacing the system board. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 88 Do not touch the pins on the processor socket and the processor. 14. Set the anti-tilt wires to the locked position. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 89 Hold the processor on its edges, and then remove it from the carrier (callout 2). c. Starting from the pin 1 corner and moving in an opposite manner, disengage the processor carrier release tabs from the heatsink (callouts 1–4). HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 90 Lift the processor carrier away from the heatsink. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 91 17. If you are using the same heatsink, apply the full content of the thermal grease syringes on top of the processor. Follow the pattern shown in the following image. 18. If you are using a new heatsink, remove the protective film from the thermal interface material. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 92 20. Verify that the processor is securely latched to the processor carrier. The following illustration calls out the keying feature tabs that secure the processor. Different processor carriers will have these tabs in different locations. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 93 Lower the heatsink on the processor carrier until the carrier tabs snap into place. There will be an audible click to indicate that the heatsink is properly latched on the processor carrier. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 94 22. Perform the following verification steps: a. Verify that the tabs on the processor carrier are securely latched on the heatsink. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 95 Verify that the pin 1 indicators on the processor and processor carrier are aligned. c. Verity that the processor is properly secured by the carrier snaps. 23. Set the anti-tilt wires to the unlocked position. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 96 The posts are keyed so that the module can only be installed one way. Make sure that the module is properly seated on the bolster plate before securing the screws. d. Set the anti-tilt wires to the locked position. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 97 28. Connect all peripheral cables to the server. 29. Connect each power cord to the server. 30. Connect each power cord to the power source. 31. Power up the server. Results Results The installation is complete. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 98 Removing and replacing the direct liquid cooling assembly Prerequisites Prerequisites Read the HPE Cray XD Direct Liquid Cooling System Site Preparation, User, and Maintenance Guide HPE Cray XD Direct Liquid Cooling System Site Preparation, User, and Maintenance Guide : http://www.hpe.com/info/xdDLCguide http://www.hpe.com/info/xdDLCguide...
  • Page 99 For the PCIe assembly, loosen the riser cage: b. Using a T-30 Torx screwdriver, loosen the nuts on both cold plates. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 100 Verify that the nuts are disengaged. Partially lift the cold plates away from the socket, and then set them back down. 8. Holding the hose between the cold plates and the riser cage, lift the assembly away from the server. To remove the NS204i-u assembly: HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 101 To remove the PCIe assembly: 9. Set the assembly upside down on a flat surface. 10. Remove the bracket. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 102 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 103 4. Do one of the following: Extend the server from the rack . Remove the server from the rack . 5. Remove the access panel . 6. Disconnect the optical drive cable from the system board. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 104 7. Disconnect the display port/USB cable from the system board. 8. Remove the component. Optical disk drive HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 105 To replace the component, reverse the removal procedure. Removing and replacing the SFF optical disk drive/display port/USB Removing and replacing the SFF optical disk drive/display port/USB Procedure Procedure 1. Power down the server. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 106 To replace the component, reverse the removal procedure. Removing and replacing the chassis ear power switch module Removing and replacing the chassis ear power switch module About this task About this task HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 107 4. Do one of the following: Extend the server from the rack . Remove the server from the rack . 5. Remove the access panel . 6. Disconnect the cable from the system board. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 108 To replace the component, reverse the removal procedure. Removing and replacing the 4 LFF drive backplane Removing and replacing the 4 LFF drive backplane Procedure Procedure 1. Power down the server. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 109 Removing and replacing the EDSFF drive backplane Removing and replacing the EDSFF drive backplane Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 110 Results To replace the component, reverse the removal procedure. Removing and replacing the 8 SFF drive backplane Removing and replacing the 8 SFF drive backplane About this task About this task HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 111 5. Remove all drives and drive blanks. Note where each drive is located. 6. If installed, remove the Smart Storage Battery . 7. Disconnect and remove all cables from the drive backplane. 8. Remove the drive backplane. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 112 5. Remove all drives and drive blanks. Note where each drive is located. 6. If installed, remove the Smart Storage Battery . 7. Disconnect and remove all cables from the drive backplane. 8. Remove the drive backplane. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 113 Removing and replacing the system board About this task About this task Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 114 13. Do the following: 14. Remove the processor heatsink assembly. 15. Loosen the system board thumbscrew, and then remove the system board. Results Results To replace the component: 1. Install the spare system board. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 115 5. Enter the serial number and press the Enter key. 6. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Date and Time. 7. Select a setting, and then complete your entry: HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 116 Error Message Guide for HPE ProLiant Gen11 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages.
  • Page 117 Service Port USB 3.2 Gen 1 port Drive bays This option can be replaced by 2SFF drive bays. The operating system does not recognize this port as a USB port. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 118 Serial number/iLO information pull tab Display port (optional) USB 2.0 port (optional) USB 3.2 Gen 1 port iLO Service Port Drive bays Front panel LEDs and buttons Front panel LEDs and buttons HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 119 The UID button can be used to identify a specific server in a rack or display the Server Health Summary when the server will not power on. For more information, see the latest HPE iLO User Guide on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website .
  • Page 120 GPU card 13 flashes Systems Insight Display LEDs Systems Insight Display LEDs The Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel installed. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 121 LEDs, see Systems Insight Display combined LED descriptions ). Systems Insight Display combined LED descriptions Systems Insight Display combined LED descriptions The combined illumination of the following LEDs indicates a system condition: Systems Insight Display LEDs System power LED HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 122 Health LED HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 123 Power cap (off) — Amber Standby. Power cap (green) — Flashing Waiting for power. green Power cap (green) — Green Power is available. Power cap (flashing — Amber Power is not available. amber) HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 124 Power supply 1 (PS1) Video (VGA) port OCP 3.0 slot 15 Serial port (optional) iLO Management Port USB 3.2 Gen 1 ports OCP 3.0 slot 14 Rear panel LEDs Rear panel LEDs HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 125 Off = No link exists. UID LED Solid blue = Identification is activated. Flashing blue = System is being managed remotely. Off = Identification is deactivated. System board components System board components HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 126 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 127 DIMM label identification DIMM label identification DIMM slot locations DIMM slot locations Heatsink and processor socket components Heatsink and processor socket components A high-performance heatsink is shown. Your heatsink might look different. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 128 Maximum Usage Limitation will not be provided, repaired, or replaced under a warranty or service contract. Contact your local HPE sales representative for additional information. The tubes of the liquid cooling heatsink are prefilled with coolant. In the unlikely event of a spill or leak of this server...
  • Page 129 Item Item Description Description Radiator Fans Signal cable Coolant tubes Pump-cold plate The liquid cooling heatsink has two pumps for redundancy. System maintenance switch descriptions System maintenance switch descriptions HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 130 To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use the label to locate specific information about the DIMM. For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR5 SmartMemory QuickSpecs: https://www.hpe.com/docs/server-memory...
  • Page 131 CAS latency B—42-42-42 B—50-42-42 (for 128 GB and 256 GB capacities) DIMM type R—RDIMM (registered) DIMM slot locations DIMM slot locations DIMM slots are numbered sequentially (1 through 16) for each processor. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 132 Description Box 1 Box 2 8 SFF drive bay numbering 8 SFF drive bay numbering 8 SFF + 2 SFF drive bay numbering 8 SFF + 2 SFF drive bay numbering HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 133 Fan bay 3 Fan bay 4 Fan bay 4 Fan bay 5 Fan bay 5 Fan bay 6 Fan bay 6 Fan bay 7 Fan bay 7 Fan blank Fan blank Fan HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 134 Amber/blue LED—Managed by the drive backplane in conjunction with the storage controller and is used to indicate drive status. Green LED—Managed by the drive itself and indicates the drive activity. LFF low-profile drive carrier low-profile drive carrier The LFF low-profile drive carrier supports hot-plug SAS or SATA. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 135 SFF basic drive carrier basic drive carrier The SFF basic drive carrier supports hot-plug SAS, SATA, or U.3 NVMe . HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 136 EDSFF drive carrier has two LEDs: Amber/blue LED—Managed by the drive backplane in conjunction with the storage controller and is used to indicate drive status. Green LED—Managed by the drive itself and indicates the drive activity. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 137 The drive is operating normally and has activity. flashes per second) No power present HPE NS204i-u Boot Device components HPE NS204i-u Boot Device components Item Description Item Description Boot device cage M.2 slots Boot device carriers HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 138 Flashing green (4 flashes Drive is operating normally and has activity. per second) Drive is not configured by a RAID controller or is a spare drive. Cabling Cabling Subtopics Subtopics Cabling guidelines Cabling guidelines HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 139 Grip the body of the cable connector. Do not pull on the cable itself because this action can damage the internal wires of the cable or the pins on the port. If a cable does not disconnect easily, check for any release latch that must be pressed to disconnect the cable. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 140 Cabling diagrams Observe the following: Before cabling components, see the cabling guidelines. Use the cable part number or search feature to find your diagram. Table 1. SFF cables Table 1. SFF cables HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 141 Table 2. LFF cables Table 2. LFF cables Component cabling Component cabling Cable part number Cable part number 4LFF drive backplane cabling P43728-001 P48958-001 P48970-001 Table 3. NS204i cables Table 3. NS204i cables HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 142 IO cabling Systems Insight Display cabling Systems Insight Display cabling Intrusion detection switch cabling Intrusion detection switch cabling Serial port cabling Serial port cabling Smart storage battery/capacitor cabling Smart storage battery/capacitor cabling HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 143 Drive backplane System board P48968-001 Yellow Drive backplane System board 8 SFF drive backplane cabling 8 SFF drive backplane cabling 8 SFF box 1: System board 8 SFF box 1: System board HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 144 8 SFF box 1: System board (unbalanced, CPU1) 8 SFF box 1: System board (unbalanced, CPU1) Cable part number Cable part number Color Color From From P43730-001 Orange Drive backplane System board HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 145 Option kit: P48896-B21 8 SFF box 1: System board 8 SFF box 1: System board Cable part number Cable part number Color Color From From P43731-001 Orange Drive backplane System board HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 146 8 SFF box 1: Primary type-p controller 8 SFF box 1: Primary type-p controller Cable part number Cable part number Color Color From From P45617-001 Orange Drive backplane Primary type-p controller HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 147 Cable part number Color Color From From P48960-001 Orange Drive backplane Primary type-o controller Option kit: P52416-B21 8 SFF box 1: Primary type-o controller 8 SFF box 1: Primary type-o controller HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 148 Cable part number Color Color From From P48964-001 Orange Drive backplane Primary type-o controller Option kit: P52416-B21 8 SFF box 1: Primary type-p controller 8 SFF box 1: Primary type-p controller HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 149 P45614-001 Blue Drive backplane Primary type-p controller P45615-001 Orange Drive backplane Primary type-p controller Option kit: P48909-B21 8 SFF box 1: Primary type-o controller 8 SFF box 1: Primary type-o controller HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 150 Cable part number Cable part number Color Color From From P43737-001 Orange 2 SFF backplane System board SlimSAS port Option kit: P48899-B21 2 SFF side-by-side: System board 2 SFF side-by-side: System board HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 151 Cable part number Color Color From From P45607-001 Orange 2 SFF backplane System board SlimSAS port Option kit: P48899-B21 2 SFF side-by-side: Primary type-p controller 2 SFF side-by-side: Primary type-p controller HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 152 Cable part number Color Color From From P45608-001 Orange 2 SFF backplane CPU1 MCIO port 1 Option kit: P48899-B21 2 SFF side-by-side: Primary type-o controller 2 SFF side-by-side: Primary type-o controller HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 153 2 SFF side-by-side: Secondary type-o controller 2 SFF side-by-side: Secondary type-o controller Cable part number Cable part number Color Color From From P48961-001 Orange 2 SFF backplane OCP slot 15 port 1 Option kit: P48910-B21 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 154 4 LFF box 1: Primary type-o controller 4 LFF box 1: Primary type-o controller Cable part number Cable part number Color Color From From P48958-001 Orange Drive backplane Primary type-o controller port 1 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 155 4 LFF box 1: System board Cable part number Cable part number Color Color From From P43728-001 Orange Drive backplane System board Option kit: P51897-B21 NS204i-u cabling NS204i-u cabling Internal NS204i-u power Internal NS204i-u power HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 156 Internal NS204i-u data Cable part number Cable part number Color Color From From P54092-001 Orange NS204i-u boot device System board Option kit: P48920-B21 Riser cage NS204i-u power Riser cage NS204i-u power HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 157 From P54087-001 Orange NS204i-u boot device System board Option kit: P54702-B21 OCP adapter bandwidth upgrade cabling OCP adapter bandwidth upgrade cabling OCP slot 15 port 2 OCP slot 15 port 2 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 158 Cable part number Color Color From From P43734-001 Orange OCP slot 15 port 1 Socket 2 MCIO connector Option kit: P52417-B21 OCP slot 15 port 1 OCP slot 15 port 1 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 159 OCP slot 14 port 2 OCP slot 14 port 2 Cable part number Cable part number Color Color From From P43736-001 Orange OCP slot 14 port 2 Socket 1 MCIO port 1 Option kit: P52417-B21 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 160 Power cabling Power cabling Power switch Power switch Cable part number Cable part number Color Color From From P43727-001 Orange Power switch System board EDSFF backplane power EDSFF backplane power HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 161 4 LFF backplane power 4 LFF backplane power Cable part number Cable part number Color Color From From P43726-001 Orange 4 LFF backplane System board 8 SFF backplane power 8 SFF backplane power HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 162 Cable part number Color Color From From 869667-001 Orange 2 SFF backplane 8 SFF backplane Option kit: P48899-B21 IO cabling IO cabling SFF optical disk drive cabling SFF optical disk drive cabling HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 163 SFF optical disk drive System board Option kit: P48926-B21 SFF front display cabling SFF front display cabling Cable part number Cable part number Color Color From From P45620-001 Orange SFF front display System board HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 164 Option kit: P48914-B21 LFF front display port/USB cabling LFF front display port/USB cabling Cable part number Cable part number Color Color From From P45619-001 Orange Display port System board Option kit: P48928-B21 HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 165 Systems Insight Display cabling Cable part number Cable part number Color Color From From P48971-001 Orange Systems Insight Display System board module Option kit: P48927-B21 Intrusion detection switch cabling Intrusion detection switch cabling HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 166 Orange Intrusion detection switch System board Option kit: P48922-B21 Serial port cabling Serial port cabling Cable part number Cable part number Color Color From From P45623-001 Orange Serial port System board HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 167 Some utilities might not apply to your server. For information about server compatibility with the products listed in this chapter, see the product QuickSpecs (https://www.hpe.com/info/dl360gen11-docs). Products ordered from HPE Factory Express might have already been configured with some or all the configurations in this chapter. To determine if any additional setup is required, see your HPE Factory Express order.
  • Page 168 Enable policy-based management of server or server group firmware for distributed server infrastructure https://www.hpe.com/info/com-docs https://www.hpe.com/info/com-docs Monitor server compliance with a configured firmware baseline Receive automatic iLO firmware updates Receive baseline update alerts Configuring the server Configuring the server HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 169 For servers running HPE OneView, do not use another tool, such as iLO, to delete or change certain settings. For more information about using HPE OneView and iLO to manage the same server, see the iLO user guide at https://www.hpe.com/support/ilo6 https://www.hpe.com/support/ilo6.
  • Page 170 Managing the HPE Managing the HPE NS204i Boot Device NS204i Boot Device For more information on supported features and maintenance information for the HPE NS204i Boot Device , see the HPE NS204 Boot Device User Guide: https://www.hpe.com/support/NS204-UG https://www.hpe.com/support/NS204-UG Deploying an OS Deploying an OS For a list of supported operating systems, see the HPE Servers Support &...
  • Page 171 Configure the server to boot from a SAN HPE Boot from SAN Configuration Guide https://www.hpe.com/info/boot-from-san-config-guide https://www.hpe.com/info/boot-from-san-config-guide Configure the server to boot from a PXE server UEFI System Utilities User Guide for HPE ProLiant Gen11 Servers and HPE Synergy https://www.hpe.com/support/UEFIGen11-UG-en https://www.hpe.com/support/UEFIGen11-UG-en Deploy an OS using iLO virtual media iLO user guide https://www.hpe.com/support/ilo6...
  • Page 172 REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: https://www.hpe.com/info/reach https://www.hpe.com/info/reach HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 173 Фараби даңғ ылы, 77/7, Телефон/факс: +7 727 355 35 50 Manufacturing date: Manufacturing date: The manufacturing date is defined by the serial number. If you need help identifying the manufacturing date, contact tre@hpe.com tre@hpe.com. Turkey RoHS material content declaration Turkey RoHS material content declaration...
  • Page 174 All temperature ratings shown are for sea level. An altitude derating of 1.0°C per 304.8 m (1.8°F per 1000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. Maximum rate of change is 20°C per hour (36°F per hour). The upper limit and rate of change HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 175 Depending on the installed options and the regional location where the server was purchased, the server can be configured with one of the following power supplies: HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1000 W Flex Slot Titanium Hot-plug Power Supply...
  • Page 176 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 1000 W Flex Slot Titanium Hot-plug Power Supply HPE 1000 W Flex Slot Titanium Hot-plug Power Supply HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 177 Maximum peak power 1000 W at 100 VAC to 127 VAC 1000 W at 200 VAC to 240 VAC HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification...
  • Page 178 Dry paper towels or any absorbent material intended for cleaning up chemical spill Container to collect the leaked coolant 2. Power down the server. 3. If installed, open the cable management arm. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 179 Water and electricity combined pose a significant safety hazard. Hardware electrical components that have been in contact with the spilled coolant might be damaged. To ensure a functional and safe server operation, identify and replace all damaged components . HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 180 Information to collect Information to collect Technical support registration number (if applicable) Product name, model or version, and serial number Operating system name and version Firmware version Error messages Product-specific reports and logs HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...
  • Page 181 IMPORTANT: IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Onepass set up with relevant entitlements. Remote support Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which initiates a fast and accurate resolution based on the service level of your product.
  • Page 182 Feedback button and icons (at the bottom of an opened document) on the Hewlett Packard Enterprise Support Center portal (https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc) to send any errors, suggestions, or comments. This process captures all document information. HPE ProLiant DL360 Gen11 Server Maintenance and Service Guide...

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