HPE ProLiant DL385 Gen10 Maintenance And Service Manual
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HPE ProLiant DL385 Gen10 Maintenance And Service Manual

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HPE ProLiant DL385 Gen10 Server Maintenance
and Service Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels.
Part Number: 880927-003
Published: January 2020
Edition: 3

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Summary of Contents for HPE ProLiant DL385 Gen10

  • Page 1 HPE ProLiant DL385 Gen10 Server Maintenance and Service Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2017, 2019–2020 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Chassis Intrusion Detection Switch spare part.......................... 21 Rear serial port interface spare part..............................21 Accelerator spare parts................................... 21 HPE DL38x Gen10 12Gb SAS Expander Card spare part....................22 Energy pack spare parts..................................22 Power module spare parts..................................22 HPE Trusted Platform Module 2.0 spare part...........................22 Cable spare parts......................................23...
  • Page 4 Power down the server.................................... 36 Extend the server from the rack.................................36 Remove the server from the rack..............................37 Access the product rear panel................................37 Remove the access panel..................................38 Removing the air baffle....................................38 Release the full-length expansion board retainer........................39 Removing and replacing a drive blank................................40 Removing and replacing drives....................................
  • Page 5 Replace the system battery.................................. 90 Removing and replacing the system board..............................91 Removing the system board.................................91 Replacing the system board................................. 94 Re-entering the server serial number and product ID......................98 HPE Trusted Platform Module 2.0 Gen10 Option............................99 Troubleshooting......................100 NMI functionality........................................100 Troubleshooting resources....................................100 Diagnostic tools......................101 Product QuickSpecs.........................................
  • Page 6 Environmental specifications....................................154 Mechanical specifications......................................154 Power supply specifications....................................155 HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply..............155 HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply..............156 HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply..............157 HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply..............

  • Page 7: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Air baffle spare part Access panel spare parts Tertiary PCI riser cage spare part...

  • Page 8: Access Panel Spare Parts

    Description Spare part number Air baffle P00659-001 Access panel spare parts Customer self repair: mandatory Description Spare part number Access panel for the SFF chassis P00660-001 Access panel for the LFF chassis P00661-001 Tertiary PCI riser cage spare part Customer self repair: optional Description Spare part number Tertiary PCI riser cage...

  • Page 9: Rail Kit Spare Parts

    Rail kit spare parts Customer self repair: mandatory Description Spare part number SFF easy install rail kit 744114-001 LFF easy install rail kit 744115-001 Cable management arm for the easy install rail kit 744116-001 Miscellaneous mechanical spare parts Miscellaneous front drive box blanks spare kit Customer self repair: mandatory Description Spare part number...

  • Page 10: System Components

    Spare part number Optical drive blank 707300-001 System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description DIMM spare parts Processor spare parts...

  • Page 11: Dimm Spare Parts

    Item Description Power supply spare parts Smart Array controller spare parts PCI riser board spare parts Network adapter spare parts System board spare parts LFF front I/O board spare part* System battery spare part* * Not shown For more information, see Removal and replacement procedures. DIMM spare parts Customer self repair: mandatory Description...

  • Page 12: Heatsink Spare Parts

    Description Spare part number 2.00 GHz AMD EPYC 7401 processor, 24C, 155/170 W P00653-001 2.00 GHz AMD EPYC 7501 processor, 32C, 155/170 W P00651-001 2.00 GHz AMD EPYC 7551 processor, 32C, 180 W P00650-001 2.10 GHz AMD EPYC 7251 processor, 8C, 120 W 882443-001 2.10 GHz AMD EPYC 7281 processor, 16C, 155/170 W P00657-001...

  • Page 13: Smart Array Controller Spare Parts

    Description Spare part number HPE 500 W Flex Slot Platinum Hot-plug Low Halogen 866729-001 Power Supply HPE 800 W Flex Slot Platinum Hot-plug Low Halogen 866730-001 Power Supply HPE 800 W Flex Slot Titanium Hot-plug Low Halogen 866793-001 Power Supply...
  • Page 14 Description Spare part number HPE Ethernet 10Gb 2-port 562SFP+ Adapter 790316-001 HPE Ethernet 10/25Gb 2-port 631SFP28 Adapter 840130-001 HPE Ethernet 10/25Gb 2-port 640SFP28 Adapter 840140-001 FlexibleLOM adapter spare parts Customer self repair: mandatory Description Spare part number HPE Ethernet 1Gb 4-port 331FLR adapter...

  • Page 15: Pci Riser Board Spare Parts

    Description Spare part number HPE StoreFabric CN1200E 10Gb Converged Network 767078-001 Adapter HPE StoreFabric CN1200E-T 10Gb Converged Network 827607-001 Adapter PCI riser board spare parts Customer self repair: optional Description Spare part number 2x8 x16 PCIe riser 875058-001 x16 x16 PCIe S1/2 riser...

  • Page 16: Server Options

    Server options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Drive spare parts Fan spare parts Drive backplane board spare parts Chassis Intrusion Detection Switch spare part...
  • Page 17 Hard disk drive spare parts Customer self repair: mandatory Description Spare part number SFF HDD spare parts — 300 GB SAS 10K SFF SC DS HDD 872735-001 300 GB SAS 15K SFF SC DS HDD 870792-001 600 GB SAS 15K SFF SC DS HDD 870794-001 600 GB SAS 10K SFF SC DS HDD 872736-001...
  • Page 18 Description Spare part number 8 TB SAS 7.2K LFF SC 512e DS HDD 820032-001 8 TB SATA 7.2K LFF SC He 512e DS HDD 861609-001 8 TB SATA 7.2K LFF SC 512e DS HDD 820033-001 10 TB SAS 7.2K LFF SC He 512e DS HDD 857965-001 10 TB SATA 7.2K LFF SC He 512e DS HDD 857967-001...
  • Page 19 Description Spare part number 400 GB SAS 12G WI SFF SC DS SSD 873563-001 480 GB SAS RI SFF SC DS SSD 875681-001 800 GB SAS 12G MU SFF SC DS SSD 872506-001 800 GB SAS 12G WI SFF SC DS SSD 873564-001 800 GB SAS 12G MU SFF SC DS SSD 873569-001...

  • Page 20: Fan Spare Parts

    Description Spare part number 480 GB SATA MU SFF SC DS SSD 879013-001 960 GB SATA RI SFF SC DS SSD 875656-001 960 GB SATA MU SFF SC DS SSD 875865-001 960 GB SATA RI SFF SC DS SSD 878849-001 960 GB SATA 6G RI SFF SC DS SSD 868928-001 960 GB SATA 6G MU SFF SC DS SSD...

  • Page 21: Drive Backplane Board Spare Parts

    Description Spare part number Standard fan 875075-001 High-performance fan 875076-001 Drive backplane board spare parts Customer self repair: optional Description Spare part number SFF drive backplane spares — 2SFF SAS/SATA backplane 775401-001 2SFF NVMe backplane 875080-001 2SFF SAS rear backplane 875064-001 8SFF SAS backplane 878543-001...

  • Page 22: Hpe Dl38X Gen10 12Gb Sas Expander Card Spare Part

    HPE 3.2 TB NVMe x8 MU, HH, DS P10671-001 HPE 6.4 TB NVMe x8 MU, HH, DS P10672-001 HPE DL38x Gen10 12Gb SAS Expander Card spare part Customer self repair: optional Description Spare part number HPE DL38x Gen10 12Gb SAS Expander Card...

  • Page 23: Cable Spare Parts

    USB front 2.0-3.0 + DB9-MB kit P00846-001 HPE DL385 Gen10 Mini-SAS 3POS cable kit P00658-001 HPE Smart Array type-a controller to 12G SAS expander cable kit 875093-001 Expander Host Controller Cable Set 784629-001 MIni-SAS to 12G SAS expander cable kit...

  • Page 24: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 25 REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui- même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré. Les pièces CSR sont livrées le jour ouvré...
  • Page 26 Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio. Per il servizio di garanzia per i soli componenti è...
  • Page 27 sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
  • Page 28 Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze • onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht. Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor •...
  • Page 29 que um técnico o ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à...
  • Page 30 Customer self repair...
  • Page 31 Customer self repair...
  • Page 32 Customer self repair...

  • Page 33: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • T-20 Torx screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.

  • Page 34: Server Warnings And Cautions

    This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

  • Page 35: Preparation Procedures

    WARNING: To reduce the risk of fire or burns after removing the energy pack: • Do not disassemble, crush, or puncture the energy pack. • Do not short external contacts. • Do not dispose of the energy pack in fire or water. After power is disconnected, battery voltage might still be present for 1s to 160s.

  • Page 36: Power Down The Server

    Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. To power down the server, use one of the following methods: •...

  • Page 37: Remove The Server From The Rack

    3. After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack.

  • Page 38: Remove The Access Panel

    Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 39: Release The Full-Length Expansion Board Retainer

    3. Do one of the following: Extend the server from the rack. • Remove the server from the rack. • 4. Remove the access panel. 5. Remove the air baffle. Release the full-length expansion board retainer Procedure 1. Power down the server. 2.

  • Page 40: Removing And Replacing A Drive Blank

    7. Install the air baffle. 8. Release the full-length expansion board retainer. To replace the component, reverse the removal procedure. Removing and replacing a drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 41: Removing And Replacing Drives

    To replace the blank, slide the blank into the bay until it locks into place. Removing and replacing drives Removing and replacing a hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 42: Removing And Replacing An M.2 Ssd

    For more information, see NVMe SSD LED definitions. 3. Remove the drive: a. Push the Power button. The Do Not Remove button illuminates and flashes. b. Wait until the flashing stops and the Do Not Remove button is no longer illuminated. c.

  • Page 43: Removing And Replacing The Hot-Plug Fan

    To replace the component, reverse the removal procedure. Removing and replacing the hot-plug fan Procedure 1. Extend the server from the rack. 2. Remove the access panel. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 44: Removing And Replacing A Power Supply Blank

    To replace the component, reverse the removal procedure. Removing and replacing a power supply blank Procedure Remove the component as indicated. To replace the component, reverse the removal procedure. Removing and replacing the AC power supply CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 45: Removing And Replacing The Primary Or Secondary Pcie Riser Cages

    Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Access the product rear panel. 4. Remove the power supply. WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it.

  • Page 46: Removing And Replacing The Tertiary Pcie Riser Cage

    Extend the server from the rack. • Remove the server from the rack. • 5. Remove the access panel. 6. Disconnect any internal cables that are connected to the expansion board. 7. Release the full-length expansion board retainer. 8. Remove the PCIe riser cage. To replace the component, reverse the removal procedure.

  • Page 47: Removing And Replacing The Pcie Riser Blank

    Extend the server from the rack. • Remove the server from the rack. • 5. Remove the access panel. 6. Disconnect any internal cables that are connected to the expansion board. 7. Release the full-length expansion board retainer. 8. Remove the PCIe riser cage. To replace the component, reverse the removal procedure.

  • Page 48: Removing And Replacing The Pcie Riser Board

    4. Remove the access panel. 5. Remove the PCIe riser blank: • Primary or secondary • Tertiary To replace the component, reverse the removal procedure. Removing and replacing the PCIe riser board Procedure 1. Power down the server. 2. Remove all power: Removal and replacement procedures...
  • Page 49 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: Extend the server from the rack. • • Remove the server from the rack. 4. Remove the access panel. 5.

  • Page 50: Removing And Replacing An Expansion Slot Blank

    To replace the component, reverse the removal procedure. Removing and replacing an expansion slot blank WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove power from the server by removing the power cord. The front panel Power On/Standby button does not shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

  • Page 51: Removing And Replacing An Expansion Board

    3. Do one of the following: Extend the server from the rack. • Remove the server from the rack. • 4. Remove the access panel. 5. Remove the PCIe riser cage: • Primary or secondary PCIe riser cage (Removing and replacing the primary or secondary PCIe riser cages) Tertiary PCIe riser cage (Removing and replacing the tertiary PCIe riser cage) •...

  • Page 52: Removing And Replacing The Fan Cage

    6. Disconnect any internal cables that are connected to the expansion board. 7. Release the full-length expansion board retainer. 8. Remove the PCIe riser cage: • Primary or secondary PCIe riser cage (Removing and replacing the primary or secondary PCIe riser cages) Tertiary PCIe riser cage (Removing and replacing the tertiary PCIe riser cage) •...

  • Page 53: Removing And Replacing The Flexiblelom

    CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: For optimum cooling, install fans in all primary fan locations. For more information, refer to the fan locations table in the server user guide.

  • Page 54: Removing And Replacing The Small Form Factor Universal Media Bay

    To replace the component, reverse the removal procedure. Removing and replacing the small form factor universal media bay Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 55: Removing And Replacing The Lff Power Switch Module

    To replace the component, reverse the removal procedure. Removing and replacing the LFF power switch module Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 56: Removing And Replacing The Sff Optical Drive

    To replace the component, reverse the removal procedure. Removing and replacing the SFF optical drive Procedure Power down the server. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Do one of the following: •...
  • Page 57 Remove the optical drive bracket, for using with the replacement optical drive. 10. Before replacing the component, install the optical drive bracket retained from the optical drive you are replacing. Removal and replacement procedures...

  • Page 58: Removing And Replacing The Lff Optical Drive

    To replace the component, reverse the removal procedure. Removing and replacing the LFF optical drive Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 59: Removing And Replacing The 8Sff Drive Cage

    To replace the component, reverse the removal procedure. Removing and replacing the 8SFF drive cage Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 60: Removing And Replacing The 8Sff Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the 8SFF drive backplane Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 61: Removing And Replacing The 2Sff Front Drive Cage

    To replace the component, reverse the removal procedure. Removing and replacing the 2SFF front drive cage Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 62: Removing And Replacing The 2Sff Rear Drive Bay And Riser Cage

    To replace the component, reverse the removal procedure. Removing and replacing the 2SFF rear drive bay and riser cage Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 63: Removing And Replacing The 2Sff Drive Cage

    To replace the component, reverse the removal procedure. Removing and replacing the 2SFF drive cage Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 64: Removing And Replacing The 2Sff Rear Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the 2SFF rear drive backplane Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 65: Removing And Replacing A 4Lff Midplane Cage

    To replace the component, reverse the removal procedure. Removing and replacing a 4LFF midplane cage Procedure Power down the server. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack.

  • Page 66: Removing And Replacing A 3Lff Rear Drive Cage

    To replace the component, reverse the removal procedure. Removing and replacing a 3LFF rear drive cage Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 67: Removing And Replacing The 3Lff Rear Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the 3LFF rear drive backplane Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 68: Removing And Replacing The Lff Backplane Assembly

    To replace the component, reverse the removal procedure. Removing and replacing the LFF backplane assembly Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 69: Removing And Replacing A Front Lff Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing a front LFF drive backplane Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 70: Removing And Replacing A Rear Serial Port Interface (Primary/Secondary)

    9. Remove the drive backplane. To replace the component, reverse the removal procedure. Removing and replacing a rear serial port interface (primary/ secondary) Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 71: Removing And Replacing A Rear Serial Port Interface (Tertiary Riser)

    Extend the server from the rack. • Remove the server from the rack. • 4. Remove the access panel. 5. Using a T-10 Torx screwdriver, remove the screws securing the serial port. Then, disconnect and remove the serial cable. To replace the component, reverse the removal procedure. Removing and replacing a rear serial port interface (tertiary riser) Removing a rear serial port interface (tertiary) Procedure...

  • Page 72: Replacing A Rear Serial Port Interface (Tertiary)

    Replacing a rear serial port interface (tertiary) Procedure 1. Install the serial port interface. 2. Connect the cable. 3. Install the riser. Removing and replacing an SFF power switch module Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1.

  • Page 73: Removing And Replacing An Sff Chassis Ear

    To replace the component, reverse the removal procedure. Removing and replacing an SFF chassis ear Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 74: Removing And Replacing The Front I/O Board In The Lff Right Chassis Ear

    To replace the component, reverse the removal procedure. Removing and replacing the front I/O board in the LFF right chassis Prerequisites Before you perform this procedure, make sure that you have the following tools available: • T-10 Torx screwdriver • Small flat head screwdriver Procedure 1.
  • Page 75 6. To allow some cable slack for disengaging the right chassis ear, detach the power switch cable from the side of the chassis. 7. Disengage the right chassis ear: a. Remove the screws behind the chassis ear. b. Pull up on the chassis ear. c.

  • Page 76: Removing And Replacing The Lff Chassis Ear Assembly

    9. Press and hold the cable latch, and then disconnect the power switch cable. To replace the component, reverse the removal procedure. Removing and replacing the LFF chassis ear assembly Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1.
  • Page 77 a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Remove the server from the rack. 4. Remove the access panel. 5. Disconnect the power switch cable. 6. Remove the cable protection panel behind the chassis ear. 7.

  • Page 78: Removing And Replacing An Accelerator Or Gpu

    To replace the component, reverse the removal procedure. Removing and replacing an accelerator or GPU WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove power from the server by removing the power cord. The front panel Power On/Standby button does not shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

  • Page 79: Dimm-Processor Compatibility

    • Primary or secondary PCIe riser cage (Removing and replacing the primary or secondary PCIe riser cages) • Tertiary PCIe riser cage (Removing and replacing the tertiary PCIe riser cage) 8. If the accelerator has an auxiliary power cable, disconnect the cable from the accelerator. 9.

  • Page 80: Removing And Replacing A Dimm

    • AMD EPYC 7xx1 processors support DDR4-2666 DIMMs. • AMD EPYC 7xx2 processors support DDR4-2933 DIMMs. Mixing DIMM types is not supported. Install only the supported DDR4-2666 or DDR4-2933 DIMMs in the server. Removing and replacing a DIMM To identify the DIMMs installed in the server, see DIMM slot locations. Procedure 1.

  • Page 81: Removing And Replacing A Heatsink

    Removing and replacing a heatsink This procedure shows a standard heatsink as an example. The replacement process is the same for both the standard and high-performance heatsinks. Hewlett Packard Enterprise recommends identifying the processor and socket components before performing this procedure.
  • Page 82 c. Place the heatsink on a flat work surface with its contact side facing upward. Use an alcohol wipe to remove the existing thermal grease from the processor. Allow the alcohol to evaporate before continuing. Apply new thermal grease to the processor in the pattern shown in the following illustration. Use the full contents of the thermal grease syringe.

  • Page 83: Removing And Replacing A Processor

    CAUTION: To prevent thermal failure or component damage, do not move the heatsink once the bottom of its base plate touches the top of the processor. Excessive heatsink movement can cause the thermal grease to smear and become uneven. Voids in the compound can adversely impact the transfer of heat away from the processor.
  • Page 84 • T-20 Torx screwdriver • 1.0 gm (0.5 ml) or two 0.5 gm (0.25 ml) of thermal grease • Alcohol wipe Procedure Observe the following alerts. CAUTION: To avoid damage to the processor or system board, only authorized personnel should attempt to replace or install the processor in this server.
  • Page 85 a. Use a T-20 Torx screwdriver to loosen the captive screws in the sequence specified on the heatsink label. b. Lift the heatsink away from the system board. c. Place the heatsink on a flat work surface with its contact side facing upward. Use an alcohol wipe to remove the existing thermal grease from the heatsink.
  • Page 86 12. Install the spare processor: a. Hold the processor by its carrier handle and slide the processor into the rail frame until it engages with a click sound. b. Hold the lift tabs near the front end of the rail frame and pivot the rail frame to the closed position. A click sound indicates that the rail frame is properly engaged.
  • Page 87 When using a torque wrench to tighten the screws, apply a torque of 1.58 N-m (14 lbf-in). 14. Apply new thermal grease to the processor in the pattern shown in the following image. Use the full contents of the thermal grease syringe. 15.

  • Page 88: Removing And Replacing An Energy Pack

    16. Install the air baffle 17. Install the access panel. 18. Install the server into the rack. 19. Connect each power cord to the server. 20. Connect each power cord to the power source. 21. Power up the server. Removing and replacing an energy pack Procedure 1.

  • Page 89: Removing And Replacing A Smart Array Type-A Modular Controller

    6. Remove the fan cage (Removing and replacing the fan cage). 7. Disconnect the energy pack cable, and then remove the energy pack. To replace the component, reverse the removal procedure. Removing and replacing a Smart Array type-a modular controller Procedure 1.

  • Page 90: System Battery Replacement

    To replace the component, reverse the removal procedure. System battery replacement System battery information The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery that provides power to the real-time clock. If this battery is not properly handled, a risk of the fire and burns exists. To reduce the risk of personal injury: •...

  • Page 91: Removing And Replacing The System Board

    3. Do one of the following: Extend the server from the rack. • Remove the server from the rack. • 4. Remove the access panel. 5. If installed, remove the tertiary riser cage. 6. Locate the battery on the system board. 7.
  • Page 92 • T-15 Torx screwdriver (for the system board screws) • T-20 Torx screwdriver (for the processor socket screws) • Alcohol wipe Procedure Power down the server. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Remove the server from the rack.
  • Page 93 c. Place the heatsink on a flat work surface with its contact side facing upward. 15. Use an alcohol wipe to remove the existing thermal grease from the heatsink and the top of the processor. Allow the alcohol to evaporate before continuing. 16.

  • Page 94: Replacing The System Board

    18. Loosen the system board thumbscrews. 19. Remove the system board. Replacing the system board Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver (for the system board screws) • T-20 Torx screwdriver (for the processor socket screws) •...
  • Page 95 Use a T-20 Torx screwdriver to loosen the three captive screws in the sequence shown in the following image, and then pivot the force frame upward. Remove the external cap: a. Hold the lift tabs near the front end of the rail frame, and then pivot the rail frame to the vertical position. b.
  • Page 96 CAUTION: To prevent the risk of damaging the pins in the processor socket, do not reinstall the pin field cover cap after removing it. c. Hold the lift tabs near the front end of the rail frame, and then pivot the rail frame to the closed position. A click sound indicates that the rail frame is properly engaged.
  • Page 97 Install the heatsink: CAUTION: To prevent mechanical damage or depositing oil on your hands or other contaminant to the heatsink contact surface, hold the heatsink only by the edge of its base plate. Do not touch the heatsink fins. CAUTION: To prevent thermal failure or component damage, do not move the heatsink once the bottom of its base plate touches the top of the processor.

  • Page 98: Re-Entering The Server Serial Number And Product Id

    IMPORTANT: Install all components with the same configuration that was used on the failed system board. Install all components removed from the failed system board. Install the access panel. 10. Install the power supplies. 11. Power up the server. 12. Ensure all firmware, including option cards and embedded devices, is updated to the same versions to ensure that the latest drivers are being used.

  • Page 99: Hpe Trusted Platform Module 2.0 Gen10 Option

    HPE Trusted Platform Module 2.0 Gen10 Option The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part. CAUTION: If the TPM is removed from the original server and powered up on a different server, data stored in the TPM including keys will be erased.

  • Page 100: Troubleshooting

    • Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages.

  • Page 101: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 102: Secure Boot

    Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot. For more information about supported operating systems, see https://www.hpe.com/servers/ossupport. You can customize the certificates embedded in the UEFI BIOS by adding or removing your own certificates, either from a management console directly attached to the server, or by remotely connecting to the server using the iLO Remote Console.

  • Page 103: Intelligent Provisioning

    Intelligent Provisioning simplifies server setup, providing a reliable and consistent way to deploy servers. Intelligent Provisioning 3.30 and later includes HPE Rapid Setup Software. When you launch F10 mode from the POST screen, you are prompted to select whether you want to enter the Intelligent Provisioning or HPE Rapid Setup Software mode.

  • Page 104: Hpe Insight Remote Support

    Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level.

  • Page 105: Usb Support

    HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks. Some of the advanced tasks are available in only one format.

  • Page 106: Hpe Infosight For Servers

    For more information about the MR Storage Administrator, see MR Storage Administrator User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/P824i-pdocs). HPE InfoSight for servers The HPE InfoSight portal is a secure web interface hosted by HPE that allows you to monitor supported devices through a graphical interface. HPE InfoSight for servers: •...

  • Page 107: Component Identification

    Component identification Front panel components SFF front panel components Item Description Box 1 (optional drives or universal media bay) Box 2 (optional drives) Box 3 drives 1 through 8 Serial label pull tab or optional Systems Insight Display iLO service port USB 3.1 Gen1 port Universal media bay components Item...
  • Page 108 12 LFF front panel components Item Description Drive bays 8 LFF front panel components Item Description Drives (optional) LFF power switch module Drive bays LFF power switch module components Component identification...

  • Page 109: Front Panel Leds And Buttons

    Item Description Optical disc drive Serial label pull tab USB 3.1 Gen1 port iLO service port Video display port Front panel LEDs and buttons SFF front panel LEDs and button Item Description Status Power On/Standby button and • Solid green = System on system power LED •...
  • Page 110 Item Description Status NIC status LED • Solid green = Link to network • Flashing green (1 Hz/cycle per sec) = Network active • Off = No network activity UID button/LED • Solid blue = Activated • Flashing blue: ◦ 1 Hz/cycle per sec = Remote management or firmware upgrade in progress ◦...
  • Page 111 Item Description Status Health LED • Solid green = Normal • Flashing green (1 Hz/cycle per sec) = iLO is rebooting • Flashing amber = System degraded • Flashing red (1 Hz/cycle per sec) = System critical Power On/Standby button and •...
  • Page 112 LFF power switch module LEDs and button Item Description Status UID button/LED • Solid blue = Activated • Flashing blue: ◦ 1 Hz/cycle per sec = Remote management or firmware upgrade in progress ◦ 4 Hz/cycle per sec = iLO manual reboot sequence initiated ◦...

  • Page 113: Uid Button Functionality

    UID button functionality The UID button can be used to display the Server Health Summary when the server will not power on. For more information, see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website. Power fault LEDs The following table provides a list of power fault LEDs, and the subsystems that are affected.
  • Page 114 Description Status Processor LEDs • Off = Normal • Amber = Failed processor DIMM LEDs • Off = Normal • Amber = Failed DIMM or configuration issue Fan LEDs • Off = Normal • Amber = Failed fan or missing fan NIC LEDs •...

  • Page 115: Systems Insight Display Combined Led Descriptions

    Description Status AMP status LED • Off = AMP modes disabled • Solid green = AMP mode enabled • Solid amber = Failover • Flashing amber = Invalid configuration Power cap LED • Off = System is in standby, or no cap is set •...
  • Page 116 Systems Insight Display LED Health LED System power Status and color Over temp (amber) Amber The server has detected a hardware critical temperature level. PCI riser (amber) Green The PCI riser cage is not seated properly. Fan (amber) Amber Green One fan has failed or has been removed.

  • Page 117: Rear Panel Components

    Rear panel components Item Description Primary riser slots 1–3 (optional drive cage) Optional secondary riser slots 4–6 (optional drive cage) Optional tertiary riser slots 7–8 (optional drive cage) Power supply 1 Power supply 2 Video port Serial port (optional) 1Gb NIC ports (if equipped) iLO management port USB 3.1 Gen1 ports FlexibleLOM slot...
  • Page 118 Item Description Status UID LED • Off = Deactivated • Solid blue = Activated • Flashing blue = System is being managed remotely. Link LED • Off = No network link • Green = Network link Status LED • Off = No network activity •...

  • Page 119: System Board Components

    System board components Item Description FlexibleLOM connector System maintenance switch Primary PCIe riser connector Front display port/USB 2.0 connector Table Continued Component identification...

  • Page 120: System Maintenance Switch Descriptions

    Item Description M.2 connectors Internal USB 3.0 ports x1 SATA port 4 Optical disc drive/SATA port 5 Power switch/SID module connector Drive backplane power connectors Energy pack connector Chassis intrusion detection switch connector Drive backplane power connector microSD card slot NVMe connector (port 7b) NVMe connector (port 8b) Smart Array modular controller connector...

  • Page 121: Dimm Label Identification

    Position Default Function — Reserved — Reserved — Reserved — Reserved — Reserved To access the redundant ROM, set S1, S5, and S6 to On. When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings to their manufacturing defaults.

  • Page 122: Dimm Slot Locations

    R = RDIMM (registered) L = LRDIMM (load reduced) E = Unbuffered ECC (UDIMM) For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ DDR4SmartMemoryQS). DIMM slot locations DIMM slots are numbered sequentially (1 through 16) for each processor.

  • Page 123: Processor And Socket Components

    Processor and socket components Item Description Pin field Rail frame Carrier frame Processor Force frame Captive screws (Torx T-20) Component identification...

  • Page 124: Drive Box Identification

    Drive box identification Front boxes Item Description Box 1 Box 2 Box 3 Item Description Box 1 Box 2 Box 3 Rear boxes Item Description Box 4 Box 5 Box 6 Component identification...

  • Page 125: Drive Bay Numbering

    Item Description Box 4 Box 6 Midplane box (LFF only) Item Description Box 7 Drive bay numbering Drive bay numbering depends on how the drive backplanes are connected: • To a controller: ◦ Embedded controllers use the onboard SATA ports. ◦...

  • Page 126: Drive Bay Numbering: Smart Array Controller

    Drive bay numbering: Smart Array controller When the drive backplane is connected directly to a storage controller, then each drive box starts at 1. The following images are examples of common configurations. 24SFF 12LFF 6SFF rear panel 2SFF + 3LFF rear panel Component identification...

  • Page 127: Drive Bay Numbering: Sas Expander

    Universal media bay 8LFF + Universal media bay, optional 2SFF, and optical drive Midplane box Drive bay numbering: SAS expander Drive numbering through a SAS Expander is continuous: • SAS expander port 1 always connects to port 1 of the controller. •...
  • Page 128 • SAS expander port 4 = drive numbers 5 to 8. • SAS expander port 5 = drive numbers 9 to 12. • SAS expander port 6 = drive numbers 13 to 16. • SAS expander port 7 = drive numbers 17 to 20. •...
  • Page 129 8LFF front panel 12LFF front panel Midplane box (LFF only) Component identification...

  • Page 130: Drive Bay Numbering: Nvme Drives

    Front 12LFF + Midplane 4LFF + All rear 2SFF Drive bay numbering: NVMe drives Server populated with NVMe drives and NVMe risers uFF drive bay numbering There are two uFF drives in each drive carrier. Drives connected to a controller •...

  • Page 131: Drives

    For example: • If the drives are connected to port 3 of the SAS expander, then the uFF drives are 1 to 4. • If the drives are connected to port 9 of the SAS expander, then the uFF drives are 25 to 28. Drives SAS/SATA drive components and LEDs Item...

  • Page 132: Nvme Ssd Led Definitions

    Item Description Status Do not remove LED • Solid white = Do not remove the drive. Removing the drive causes one or more of the logical drives to fail. • Off = Removing the drive does not cause a logical drive to fail.

  • Page 133: Nvme Ssd Button Actions

    Item Status Definition Drive Solid green The drive is a member of one or more logical drives. status The drive is doing one of the following: Flashing green • Rebuilding • Performing a RAID migration • Performing a stripe size migration •...

  • Page 134: Uff Drive Components And Leds

    Item Button Action Do Not Remove Press to open the release lever. Power Press to request PCIe ejection. Removal request can be denied by the: • RAID controller (one or more of the logical drives could fail) • Operating system uFF drive components and LEDs Item Description...

  • Page 135: Fan Bay Numbering

    Item Description Status Drive status LED • Off—The drive is not configured by a RAID controller • Solid green—The drive is a member of one or more logical drives • Flashing green (4 Hz)—The drive is operating normally and has activity •...

  • Page 136: Cabling

    Cabling HPE ProLiant Gen10 DL Servers Storage Cabling Guidelines When installing cables, observe the following: • All ports are labeled: ◦ System board ports ◦ Controller ports ◦ 12G SAS Expander ports • Most data cables have labels near each connector with destination port information.
  • Page 137 Controller — 869803-001 To order spare cables, use the following kits and spare part numbers. HPE DL385 Gen10 Mini-SAS 3POS cable kit (P00658-001) Mini-SAS LFF kit (875090-001) 12G SAS expander kit (875094-001) Mini-SAS SFF kit (875089-001) SAS 8 SFF kit (784629-001)
  • Page 138 Bay 1 8 Premium 869812-001 Drive backplane System board 869825-001 Bay 2 8 Premium 869812-001 Drive backplane System board 869825-001 HPE DL380 Gen10 4-Port Slim SAS PCIe riser Backplane — 869814-001 Riser, Secondary PCIe 869813-001 HPE DL380 Gen10 2-Port Slim SAS...

  • Page 139: Cable Routing: Front 2Sff Sas Side By Side For Lff

    From HPE GPU 6px6p Y-Power 873193-001 Riser Cable Kit HPE GPU 8px6p Y-Power 869805-001 Riser Cable Kit HPE GPU 8p Keyed GPU 869820-001 Riser Cable Kit HPE GPU 8p Cable Kit 869821-001 Riser HPE GPU power adapter 869828-001 System board...

  • Page 140: Cable Routing: Front 2Sff Drive Option For Sff

    Cable routing: Front 2SFF drive option for SFF SAS Expander Controller option not shown. Cable routing: Front 2SFF drive option for LFF Controller SAS Expander option not shown. Cable routing: Front/rear 2Premium SAS (SFF + LFF) Front 2SFF to system board Cabling...

  • Page 141: Cable Routing: Front 8Sff Sas/Sata Drive Options

    Rear 2SFF to system board Cable routing: Front 8SFF SAS/SATA drive options Box 1 to SAS Expander Cabling...
  • Page 142 Boxes 2 and 3 to SAS Expander All boxes to SAS Expander Cabling...

  • Page 143: Cable Routing: Midplane 4Lff Sas/Sata Drive Option

    Cable routing: Midplane 4LFF SAS/SATA drive option Cabling...

  • Page 144: Cabling Diagram: Mid 4Lff Sas/Sata Drive Cage For System Board

    Cabling diagram: Mid 4LFF SAS/SATA drive cage for system board Cable routing: Rear 2SFF SAS/SATA riser drive options Rear 2SFF drive option to a SAS Expander, both in the primary slot Rear 2SFF drive option in the secondary slot to a SAS Expander in the primary slot Rear 2SFF drive option above the power supplies to a controller Cabling...

  • Page 145: Cable Routing: Rear 3Lff Sas/Sata Drive Option For System Board

    Cable routing: Rear 3LFF SAS/SATA drive option for system board Cabling...

  • Page 146: Cable Routing: Rear 3Lff Sas/Sata Drive Option For Sas Expander

    Cable routing: Rear 3LFF SAS/SATA drive option for SAS Expander Controller option not shown. Cable routing: HPE 12G SAS Expander Observe the following: • Port 1 always connects to port 1 of the controller. • Port 2 always connects to port 2 of the controller.

  • Page 147: Cable Routing: Front 2Sff Nvme Side-By-Side Drive Options

    Cable routing: Front 2SFF NVMe side-by-side drive options Cabling...

  • Page 148: Cable Routing: Front/Rear 2Sff Premium

    Cable routing: Front/rear 2SFF Premium Front 2SFF to PCIe port 7B Front 2SFF to PCIe port 8B Cable routing: Front 8SFF NVMe/SAS premium drive option The backplane shown is in box 3. Cabling...

  • Page 149: Cable Routing: Front 8Sff Nvme Drive Options

    Cable routing: Front 8SFF NVMe drive options Box 1 Box 2 Cabling...
  • Page 150 Box 3 Cabling...

  • Page 151: Cable Routing: 8Nvme Bay 1 Drive Options

    Cable routing: 8NVMe Bay 1 drive options Cable routing: Bays 1 and 2 8Premium Bay 1 to system board Bay 2 to system board Cabling...

  • Page 152: Cable Routing: Storage Controller Backup Power Cable

    Cable routing: Storage controller backup power cable The riser board in your server might look different from the one shown in the following illustration. Cable routing: External USB 2.0 cable Front 2SFF to system board Cabling...

  • Page 153: Cable Routing: Power Switch Module/Sid Module

    Cable routing: Power switch module/SID module An SFF model is shown. The routing is the same for LFF. Cabling...

  • Page 154: Specifications

    Specifications Environmental specifications Specification Value Temperature range — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Operating Minimum to be the higher (more moisture) of -12°C (10.4°F) dew point or 8% relative humidity Maximum to be 24°C (75.2°F) dew point or 90% relative humidity Nonoperating...

  • Page 155: Power Supply Specifications

    Power supply specifications Depending on the installed options and the regional location where the server was purchased, the server can be configured with one of the following power supplies: HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply • •...

  • Page 156: Hpe 800W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Value Input requirements —...

  • Page 157: Hpe 800W Flex Slot Titanium Hot-Plug Low Halogen Power Supply

    800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply Specification Value Input requirements —...

  • Page 158: Hpe 800W Flex Slot Universal Hot-Plug Low Halogen Power Supply

    HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply Specification Value Input requirements — Rated input voltage 200 VAC to 277 VAC 380 VDC Rated input frequency 50 Hz to 60 Hz Rated input current 4.4 A at 200 VAC 3.1 A at 277 VAC...
  • Page 159 Specification Value Rated input power (W) 874 W at -40 VDC input 865 W at -48 VDC input, nominal input 854 W at -72 VDC input Rated input power (BTUs per hour) 2983 at -40 VDC input 2951 at -48 VDC input, nominal input 2912 at -72 VDC input Power supply output —...

  • Page 160: Hpe 1600W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Rated input current 8.7 A at 200 VAC 7.2 A at 240 VAC...

  • Page 161: Websites

    Storage white papers and analyst reports https://www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Product websites HPE ProLiant DL385 Gen10 Server product page https://www.hpe.com/servers/dl385-gen10 HPE ProLiant DL385 Gen10 Server support page https://www.hpe.com/support/dl385gen10 HPE ProLiant DL385 Gen10 Server user documents https://www.hpe.com/info/dl385gen10-docs...

  • Page 162: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: https://www.hpe.com/info/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc Information to collect •...

  • Page 163: Remote Support

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product's service level.

  • Page 164: Documentation Feedback

    Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

  • Page 165: Acronyms And Abbreviations

    FlexibleLOM for rack servers FSBBU Flex slot battery backup graphics processing unit host bus adapter HPE SIM HPE Systems Insight Manager HPE SIM HPE Systems Insight Manager International Electrotechnical Commission Integrated Lights-Out Integrated Management Log large form factor...
  • Page 166 non-volatile memory express NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self-Test RBSU ROM-Based Setup Utility REST representational state transfer RSOC relative state of change serial attached SCSI SATA serial ATA Secure Digital small form factor Service Pack for ProLiant solid-state drive serial, USB, video Trusted Platform Module...

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