Packing An Ex4300 Switch Or Component For Shipping; Packing An Ex4300 Switch For Shipping - Juniper EX4300 Series Hardware Manual

• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free numbers, see
support.juniper.net/support.
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the
component.

Packing an EX4300 Switch or Component for Shipping

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Packing EX4300 Switch Components for Shipping | 356
If you are returning an EX4300 switch or component to Juniper Networks for repair or replacement,
pack the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
• Followed all the steps listed in
• Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you
do not have these materials, to learn about approved packing materials. See
Support to Obtain Return Material Authorization
• Ensure you understand how to prevent electrostatic discharge (ESD) damage. See
Electrostatic Discharge Damage
This topic describes:
Packing an EX4300 Switch for Shipping
Before you pack the switch:
Contact Customer Support to Obtain Return Material Authorization
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Contact Customer
Prevention of
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