Packing An Ex3200 Or Ex4200 Switch Or Component For Shipping - Juniper EX3200 Series Complete Hardware Manual

Complete Hardware Guide for EX3200 and EX4200 Ethernet Switches
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Packing an EX3200 or EX4200 Switch or Component for Shipping

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See Locating the Serial Number on an EX4500 Switch or Component.
See Locating the Serial Number on an EX8200 Switch or Component.
Before you request an RMA from JTAC, be prepared to provide the following information:
Your existing case number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the switch when the problem occurred
Configuration data displayed by one or more
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Case Manager at CSC:
http://www.juniper.net/cm/
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free numbers,
see http://www.juniper.net/support/requesting-support.html
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Packing an EX2200 Switch or Component for Shipping
Packing an EX3200 or EX4200 Switch or Component for Shipping on page 202
Packing an EX4500 Switch or Component for Shipping
Packing an EX8200 Switch or Component
Returning an EX2200 Switch or Component for Repair or Replacement
Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement on
page 199
Returning an EX4500 Switch or Component for Repair or Replacement
Returning an EX8200 Switch or Component for Repair or Replacement
If you are returning an EX3200 or EX4200 switch or component to Juniper Networks for
repair or replacement, pack the item as described in this topic.
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Copyright © 2010, Juniper Networks, Inc.