Packing An Ex3300 Switch Or Component For Shipping - Juniper EX3300 Series Complete Hardware Manual

Complete Hardware Guide for EX3300 Ethernet Switches
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Packing an EX3300 Switch or Component for Shipping

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Your existing case number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the switch when the problem occurred
Configuration data displayed by one or more
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Case Manager at CSC: http://www.juniper.net/cm/
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see http://www.juniper.net/support/requesting-support.html
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Packing an EX2200 Switch or Component for Shipping
Packing an EX3300 Switch or Component for Shipping on page 128
Returning an EX2200 Switch or Component for Repair or Replacement
Returning an EX3300 Switch or Component for Repair or Replacement on page 125
If you are returning an EX3300 switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you begin, ensure that you have retrieved the original shipping carton and packing
materials. Contact your JTAC representative if you do not have these materials, to learn
about approved packing materials. See
Materials Authorization for EX Series Switches" on page
Ensure that you have the following parts and tools available:
Antistatic bag, one for each switch or component
Phillips (+) screwdriver, number 2
commands
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"Contacting Customer Support to Obtain Return
127.
Copyright © 2011, Juniper Networks, Inc.
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