Contacting Customer Support To Obtain Return Material Authorization; Packing An Ex4600 Switch Or Component For Shipping - Juniper EX4600 Hardware Manual

EX4600 Switch Hardware Guide

Contacting Customer Support to Obtain Return Material Authorization

Packing an EX4600 Switch or Component for Shipping

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AC power supply—The serial number ID label is on the top of the AC power supply.
Fan module—The serial number ID label is on the top of the fan module.
Expansion module–The serial number ID label is in the middle of the printed circuit
board (PCB).
If you are returning a device or hardware component to Juniper Networks for repair or
replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return,
open a service request with Juniper Networks Technical Assistance Center (JTAC) on
the Web or by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
Your existing service request number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Service Request Manager:
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see
https://support.juniper.net/support/
If you are contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key for an existing case, or press the star (*) key to be routed
to the next available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
If you are returning an EX4600 switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you pack an EX4600 switch or component:
show commands
https://support.juniper.net/support
Copyright © 2019, Juniper Networks, Inc.
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