Dial Tone At The Set But Unable To Make Calls; No Calls Are Being Received - Mitel 3300 ICP Technician's Handbook

3300 ICP Technician's Handbook – Release 3.2
maybe an option. - That the person being called has not
call forwarded or rerouted calls to the user (who raised the
complaint) in error.
•
If the calls are for different people try these options:
Ask the user to log the calls received in Error.
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Check the SMDR logs to establish a pattern.
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Dial Tone at the Set but Unable to Make Calls

A user may complain of being unable to make calls from their set.
1. Establish if the extension being used is the one assigned to the
user.
2. Establish the type of calls the user is trying to make.
3. Check the programming on the system for that extension. Look
at the Class of Service and Class of Restriction Assignment in
particular.
4. If there is an error, correct the programming
Note: Before you change Class of Restriction to enable
chargeable calls make sure that you have the authorization of
the customer.
Is this an intermittent problem?
If yes then check to see if the number dialed is using a route list or
plan. If it is then check the Class of Restriction of the routes in the
route list or plan.
Tip: Use the SMDR records to assist you.

No Calls are Being Received

Check the programming to make sure the calls are not forwarded or
rerouted elsewhere automatically by the system.
Check the Class of Service Options Assignment to make sure the
programming allows incoming calls.
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