Mitel 3300 ICP General Information Manual
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Mitel 3300 ICP General Information Manual

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GENERAL INFORMATION GUIDE

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  • Page 1 GENERAL INFORMATION GUIDE...

  • Page 3: Table Of Contents

    MAINTENANCE .......................11 Alarms..........................11 Circuit Indicators ......................11 System Management Tools....................11 Redundancy Support .......................11 SECURITY .......................12 Toll Control........................12 Authorized Access ......................12 SPECIFICATIONS ....................13 Environment for 3300 ICP Components and Peripherals ..........13 Environment for DSU and Peripheral Units ..............14 Dimensions and Weights....................14 Tone Plans........................15...
  • Page 4 Mitel Networks 6150 Multimedia Contact Center ............. 26 Mitel Networks 6160 Intelligent Queue ................26 Mitel Networks 6170 Quality Monitoring ................27 Mitel Networks 6200 Cost Management in a Contact Center........... 27 Mitel Networks 6500 Unified Communications..............28 Mitel Networks 6500 Attendant..................28 Mitel Networks 6500 Unified Messaging................
  • Page 5 Mitel Networks 5230 IP Appliance..................48 Mitel Networks 5240 IP Appliance..................50 Mitel Networks 5303 Conference Phone ................52 Mitel Networks 5305 IP Office Conference Unit..............54 Mitel Networks 5310 IP Board Room Conference Unit .............54 SUPERSET 4001......................55 SUPERSET 4015......................57 SUPERSET 4025......................58 SUPERSET 4150......................59 Symbol MiNET Wireless Phone ..................60...
  • Page 6 Mitel Networks 5423 IrDA Module ................... 69 Mitel Networks 5424 IrDA Module ................... 70 Mitel Networks 5485 IP Paging Unit ................71 Mitel Networks 3300 Power Dongle (cisco compliant) ............. 72 PowerDsine 24PT In-line Power Unit................73 Symbol Spectrum24 Access Point................... 74 NETWORK.......................
  • Page 7 Table of Contents SOLUTIONS......................103 Overview........................103 Stand-alone Site ......................103 Multiple Site ........................105 Installed Base Migration ....................107 DISCLAIMER ......................109 Trademarks........................109 Copyright ........................109 INDEX ........................110...

  • Page 9: Overview

    The 3300 ICP can operate on a stand-alone basis and has the ability to cluster multiple systems over IP- or TDM-based infrastructures - thus supporting thousands of onsite or remote users. All of these clustered systems can all be managed as a single network from any authorized location.

  • Page 10: System Architecture

    TDM (Time Division Multiplexing) subsystem for switching calls between traditional telephone devices. The 3300 ICP has the advantage of being able to optimally switch all types of traffic, IP or TDM. The 3300 ICP provides native call setup, tear down, and signaling between Ethernet IP connected telephones.

  • Page 11: System

    LEDs. All LEDs are located on the front of the units for visual indication of circuit status. Controller The Mitel Networks 3300 Controller provides the voice, signaling, central processing, and communications resources for the system. The 3300 Controller contains a hard drive, three RS-232 ports (DB-9 connectors), a remote alarm...
  • Page 12 3300 ICP General Information Guide Three sizes of 3300 Controller are available. These units provide direct connectivity for the following maximum configurations • 100 users, 2 NSUs direct connection (4 NSUs if chaining is used), 2 ASUs, 8 Attendant Consoles, 64 echo cancellers, and 32 G.729a compression channels (optional).

  • Page 13: Network Services Units

    The 3300 Universal NSU connects to a 3300 Controller through a fiber cable. Additional digital trunk capacity can be added to the 3300 ICP by chaining two NSUs together via the Copper Interface Module (CIM) connection using a Category 5 crossover cable.

  • Page 14: Mitel Networks 3300 Bri Network Services Unit

    3300 ICP General Information Guide Mitel Networks 3300 BRI Network Services Unit The Mitel Networks 3300 BRI NSU provides connectivity for Basic Rate ISDN (BRI) transport for both data and voice traffic. This unit is available in North American and European variants. The North American variant supports user-side interface.

  • Page 15: Analog Services Units

    Mitel Networks 3300 Universal Analog Services Unit • Mitel Networks 3300 Analog Services Unit The 3300 ICP system supports up to four Analog Services Units in any combination giving a maximum of 96 analog ports for standard telephone connectivity. Mitel Networks 3300 Universal Analog Services Unit The Mitel Networks 3300 Universal ASU is a combination unit that houses 16 ONS Custom Local Area Signaling System (CLASS) and four Loop Start (LS) trunk ports.

  • Page 16: Digital Service Unit

    For detailed information on the hardware specifications, refer to the 3300 ICP "Hardware User Guide." Migration The 3300 ICP offers the ability to migrate from an existing SX-2000 MICRO LIGHT, SX-2000 LIGHT, or 3200 ICP. The Mitel Networks 3300 Configuration Tool converts and restores the existing...

  • Page 17: Mitel Networks Sx-2000 Micro Light

    3300 ICP General Information Guide database to the 3300database is converted and restored onto the 3300 ICP by using the Mitel Networks 3300 Configuration Tool. Mitel Networks SX-2000 MICRO LIGHT By installing a triple FIM card in the SX-2000 MICRO LIGHT cabinet, you can connect it to the 3300 ICP with a multi-mode fiber cable.

  • Page 18: Mitel Networks 3200 Integrated Communications Platform (Icp)

    3300 ICP General Information Guide Mitel Networks 3200 Integrated Communications Platform (ICP) The Mitel Networks 3200 ICP database is converted and restored to a 3300 ICP database, and any peripheral cabinets connect to the FIM ports on the 3300 Controller.

  • Page 19: Maintenance

    Maintenance Alarms The 3300 ICP system raises an alarm when an anomaly is detected and corrective action is required. The system continuously provides all attendants who use the Mitel Networks consoles with alarm status information. Alarm threshold levels are programmable. There are three classes of alarms: •...

  • Page 20: Security

    The 3300 ICP system has comprehensive toll control as an integral part of the call control. It lets you restrict user access to trunk routes and/or specific external directory numbers. It also provides Class of Restriction (COR) and Class of Service (COS) features that can substantially reduce the risk of toll abuse.

  • Page 21: Specifications

    3300 ICP General Information Guide Specifications Environment for 3300 ICP Components and Peripherals Storage Environment for 3300 ICP Components and Peripherals Condition Specification Temperature 3300 Controller: 32º to 104º F (0º to 40º C) All Other Components: 39º to 120ºF (4º to 49ºC)

  • Page 22: Environment For Dsu And Peripheral Units

    Note: Conversion factors: 1 watt is equal to 3.412 BTUs per hour, 1 ton of refrigeration is equal to 12,000 BTUs per hour or 3.516 Kilowatts. Additional information can be found in the 3300 ICP "Hardware User Guide." Dimensions and Weights...

  • Page 23: Tone Plans

    3300 ICP General Information Guide Tone Plans The system supports tone plans for the following countries: • Australia • Brazil • France • Germany • Italy • Latin America (Argentina, Chile, Mexico) • Netherlands • New Zealand • North America (Canada, USA) •...

  • Page 24: Applications

    The 3300 ICP supports wireless devices from Symbol Technologies to provide a fully-featured integrated wireless solution. With Symbol Technologies wireless IP phone devices, users have access to the complete range of 3300 ICP features over an 802.11b wireless LAN. The 3300 ICP supports the Symbol MiNET Wireless Phone (NetVision II).

  • Page 25: Voice Mail

    • Notification of waiting messages whether subscribers are in or out of the office. For a complete listing of features provided by the 3300 ICP voice mail refer to the Auto Attendant Features list and the Voice Mail Features list.

  • Page 26: Management Applications

    OPS Manager is a complete telecommunications management tool that enables customers to control the maintenance and operation of a network of Mitel Networks systems. Using a standard web browser, an authorized user can perform the following functions from any PC: •...

  • Page 27: Mitel Networks 6300 Call Recording Solutions

    For detailed information refer to Mitel Networks 6200 Cost Management Solutions documentation. Mitel Networks 6300 Call Recording Solutions The Mitel Networks 6300 Call Recording Solutions provide customers with the tools that they need to record calls for liability, compliance, auditing, or order/transaction verification. It also allows evaluation of the quality of agents’...
  • Page 28 3300 ICP General Information Guide Core Features Optional 4-64 channels analog CTI integration for free seating and MARATHON precise search by agent ID, Advanced 4-32 channels Mitel Digital Transaction Code TCP/IP Selection of conversations according Standard 1,000-hour hard disk to events, scope of business, or...

  • Page 29: Optional Management Features For The Marathon Pro & Advanced

    3300 ICP General Information Guide Core Features Optional Recording, buffering, and MARATHON TDI automatic data transfer to a central file server system Channel capacity up to 128 per chassis (64 for Mitel Digital) Data Storage and buffering on the local hard disc (up to 4,000...

  • Page 30: Optional Management For The Marathon Tdi

    3300 ICP General Information Guide • Last Call Repeat The optional Last Call Repeat Facility enables up to 8 users quick access to their last calls from their own telephone. This enables a user to monitor recorded conversations from any telephone throughout the world, 24 hours a day, without relying on any administrative personnel.

  • Page 31: Mitel Networks 5700 Voice First Application

    Mitel Networks 5020 IP Phone. When combined with the Mitel Networks 5750 Desktop Video Appliance or 5760 Video Conference Appliance, the 5700 Voice First Application provides a powerful video conferencing solution that enables companies to eliminate travel costs and set up effective communications between remote offices.

  • Page 32: Mitel Networks 5750 Desktop Video Appliance

    Windows NT or Windows 2000 operating system. Mitel Networks 5750 Desktop Video Appliance The Mitel Networks 5750 Desktop Video Appliance is a personal appliance for use with both desktop and laptop configurations, enabling users to make direct calls to other personal conferencing systems and to participate in multipoint meetings.

  • Page 33: Mitel Networks 6100 Contact Center Solutions

    3300 ICP General Information Guide Mitel Networks 6100 Contact Center Solutions Mitel Networks 6100 Contact Center Solutions (CCS) is a suite of applications that enhances the integrated ACD functionality of the 3300 ICP. These applications enable customers to maximize the efficiency of their contact center.

  • Page 34: Mitel Networks 6120 Contact Center Scheduling

    • Importing or exporting scheduling information using dBase, Microsoft Access, Excel or FoxPro. Mitel Networks 6150 Multimedia Contact Center Mitel Networks 6150 MCC is a modular offering that integrates with Microsoft Exchange 2000 and Outlook to • Automatically route incoming email and Web-chats to the next available agent •...

  • Page 35: Mitel Networks 6170 Quality Monitoring

    For additional details please reference the 6300 Call Recording section. Mitel Networks 6200 Cost Management in a Contact Center Mitel Networks 6200 Cost Management in a Contact Center provides the supervisor with all the tools they require to keep track of communications costs. It enables the supervisor to: •...

  • Page 36: Mitel Networks 6500 Unified Communications

    Fax Integration. Mitel Networks 6500 Attendant The Mitel Networks 6500 Attendant routes incoming calls to people or departments within a company based on spoken commands. For example, users state the name of the person or department that they want to speak to, and the system routes the call to the requested party.

  • Page 37: Mitel Networks 6500 Unified Messaging

    3300 ICP General Information Guide Mitel Networks 6500 Unified Messaging Mitel Networks 6500 Unified Messaging is fully integrated with both Microsoft Exchange 2000 and the 6500 Attendant. Using speech recognition, it provides voice-command access to and management of all messages from a single Outlook Inbox.

  • Page 38: Calendar & Task Management

    Note: The third party fax that is supported is Right Fax Mitel Networks 6510 Unified Messaging Mitel Networks 6510 Unified Messaging is an advanced computer-telephony-messaging server designed to meet the voice messaging and call handling needs of small, medium, and large enterprises.
  • Page 39 • Using Mitel Networks’ Web Client, 6510 UM users have full mailbox control from their desktop or mobile PC through an easy-to-use, graphical user interface (GUI) that is accessible with any standard web browser. Users can change mailbox status, record or...

  • Page 40: Mitel Networks 9910 Commander Contact Center

    Both Fax solutions support configurations of 2 to 16 analog fax ports. Mitel Networks 9910 Commander Contact Center The Mitel Networks 9910 Commander Contact Centre is an innovative advancement in contact centre communications and control, extending the boundaries of the customer-agent interaction to support a wide range of contact types in a completely integrated environment.
  • Page 41 3300 ICP General Information Guide • System partitioning. Users and interactions can be displayed, managed, and tracked in logical groups through the use of queues, queue groups, and workgroups. • Flexible levels of fault tolerance. A number of different configurations are supported allowing various levels of fault tolerance and recovery, from disk mirroring to system fail over to truly redundant constant computing.

  • Page 42: Desktop Applications

    The Mitel Networks 5810 PDA applications allow a user with a Palm® Handheld™ Personal Digital Assistant (PDA) to dial numbers and activate features on a Mitel Networks 5020 or 5220 IP phone that has a Mitel Networks IrDA Module, a 5140 IP Appliance, or a 5240 IP Appliance.

  • Page 43: Manual Maker

    Manual Maker is a tool for creating customized user guides. This tool provides the ability to tailor a user guide to specified systems, phone models, programmed features, feature activation methods and/or attendant consoles (voice mail, ACD, and subattendant features). Manual Maker is available to Mitel Networks authorized partners via Mitel Online.

  • Page 44: Peripherals

    • Spectrum24 Access Points. The following legacy telephones and consoles, which are available for purchase, can be used with the 3300 ICP if a peripheral unit with a DNI card is connected to the system: • SUPERSET 4001 Telephone •...
  • Page 45 3300 ICP General Information Guide Analog telephones can also be connected to a 3300 ICP using a 3300 Universal ASU, 3300 ASU. or peripheral unit with an ONS Line Card or LS/GS trunk card installed.

  • Page 46: Desktop

    3300 ICP General Information Guide Desktop Mitel Networks 5001 IP Phone The Mitel Networks 5001 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10BaseT Ethernet network. Features of the telephone include: • Three fixed-function keys: Hold, Message, and Transfer/Conference •...

  • Page 47: Mitel Networks 5005 Ip Phone

    3300 ICP General Information Guide Mitel Networks 5005 IP Phone The Mitel Networks 5005 IP Phone is a low-cost, single port multiline IP telephone that connects to a 10BaseT Ethernet network. Features of the telephone include: • One line by 20-character backlit alpha-numeric liquid crystal display (LCD) with contrast adjustment •...

  • Page 48: Mitel Networks 5010 Ip Phone

    3300 ICP General Information Guide Mitel Networks 5010 IP Phone The Mitel Networks 5010 IP Phone is a dual port, multiline IP telephone that connects directly to a 10/100BaseT Ethernet network. Features of the telephone include • Two line by 20-character alpha-numeric backlit LCD with contrast adjustments •...

  • Page 49: Mitel Networks 5020 Ip Phone

    3300 ICP General Information Guide Mitel Networks 5020 IP Phone The Mitel Networks 5020 IP Phone is dual-port multiline IP speakerphone that connects to a 10/100BaseT Ethernet network. Features of the telephone include • Two line by 20-character alpha-numeric backlit display with contrast control •...

  • Page 50: Mitel Networks 5140 Ip Appliance

    3300 ICP General Information Guide Mitel Networks 5140 IP Appliance The Mitel Networks 5140 IP Appliance is an exciting advance in IP telephony. It combines proven, high-quality communications with superior feature access for easy information retrieval. This device adds IP value to the desktop by with improved integration of desktop devices and software server applications.
  • Page 51 3300 ICP General Information Guide...

  • Page 52: Mitel Networks 5201 Ip Phone

    3300 ICP General Information Guide Mitel Networks 5201 IP Phone The Mitel Networks 5201 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10BaseT Ethernet network. Features of the newly designed telephone include: • Three fixed-function keys: Hold, Message, and Transfer/Conference •...

  • Page 53: Mitel Networks 5205 Ip Phone

    3300 ICP General Information Guide Mitel Networks 5205 IP Phone The Mitel Networks 5205 IP Phone is a low-cost IP telephone that connects to a 10BaseT Ethernet network. Features of the newly designed telephone include: • 20-character alpha-numeric liquid crystal display (LCD) •...

  • Page 54: Mitel Networks 5215 Ip Phone

    3300 ICP General Information Guide Mitel Networks 5215 IP Phone The Mitel Networks 5215 IP Phone is a dual port, multiline IP speakerphone that connects directly to a 10/100BaseT Ethernet network. Features of the newly designed telephone include • Two line by 20-character alpha-numeric backlit liquid crystal display (LCD) •...

  • Page 55: Mitel Networks 5220 Ip Phone

    3300 ICP General Information Guide Mitel Networks 5220 IP Phone The Mitel Networks 5220 IP Phone is an IP telephone that connects to a 10/100BaseT Ethernet network. Features of the newly designed telephone include • Two line by 20-character alpha-numeric LCD with contrast control •...

  • Page 56: Mitel Networks 5230 Ip Appliance

    PDA and the viewing of call logs. The phone enables customers to take advantage of the full suite of features that the 3300 ICP provides either through the PDA’s Graphical User Interface through the integrated LCD screen.
  • Page 57 3300 ICP General Information Guide 5230 IP Appliance with PDA 5230 IP Appliance without PDA...

  • Page 58: Mitel Networks 5240 Ip Appliance

    Large LCD screen with backlighting for easy viewing (320 x 240 VGA Display) • Integrated Infrared transceiver lens (IrDA) for use with Mitel Networks 5810 PDA Application • Six direct access command keys that perform context-sensitive actions shown on the LCD display •...
  • Page 59 3300 ICP General Information Guide...

  • Page 60: Mitel Networks 5303 Conference Phone

    The 5303 Conference Phone quickly and easily plugs into any telephone wall jack or standard office telephone system that connects to any Loop Start (LS) or ON premiSe (ONS) line on the 3300 ICP. Features of this unit include •...
  • Page 61 3300 ICP General Information Guide...

  • Page 62: Mitel Networks 5305 Ip Office Conference Unit

    Mitel Networks 5310 IP Board Room Conference Unit The Mitel Networks 5310 IP Board Room Conference Unit is a full duplex, high quality conference unit that uses acoustic beam-forming technology for superior performance. It connects to the headset...

  • Page 63: Superset 4001

    3300 ICP General Information Guide port of 5020 IP Phone or 5220 IP Phone and is designed for optimal performance in any 15 feet by 25 feet (4.5 meters by 7.6 meters) boardroom. Features of the conference unit include •...
  • Page 64 3300 ICP General Information Guide • Seven Speed call keys • Four fixed-function keys: Program, Hold, Flash, and Message • Handset and ringer volume controls • Ringer pitch control • Message Waiting lamp...

  • Page 65: Superset 4015

    3300 ICP General Information Guide SUPERSET 4015 The SUPERSET 4015 connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone with • 20-character alpha-numeric liquid crystal display (LCD) • Seven line keys, each with a built-in line status indicator •...

  • Page 66: Superset 4025

    3300 ICP General Information Guide SUPERSET 4025 The SUPERSET 4025 connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone with • 20-character alpha-numeric liquid crystal display (LCD) with contrast control • Three softkeys for feature access •...

  • Page 67: Superset 4150

    3300 ICP General Information Guide SUPERSET 4150 The SUPERSET 4150 telephone connects to a DNI card in the Peripheral unit. It is a multiline, digital telephone with • 40-character alpha-numeric liquid crystal display (LCD) with contrast control and six touch- sensitive softkey areas for feature access •...

  • Page 68: Symbol Minet Wireless Phone

    11MB Access Point (802.11b). This phone and supporting apparatus provide greater flexibility to the 3300 ICP. The phone interfaces directly with the controller which provides full system functionality. The Symbol MiNET Wireless Phone acts like a 5020 IP or 5220 IP Phone with the exception of multiline keys, multiple speed dial buttons or anything that requires speakerphone functionality such as Group Page.
  • Page 69 3300 ICP General Information Guide...

  • Page 70: Consoles

    3300 ICP General Information Guide Consoles SUPERCONSOLE 1000 The SUPERCONSOLE 1000 attendant console is used to perform call handling functions as well as some maintenance and administrative functions (such as moves and changes). The four-line by 80- character alphanumeric display shows source and destination, time and date, call waiting, and station information (such as COS and COR values).

  • Page 71: Mitel Networks 5550 Ip Console

    Some of the console features include • Specialized telephony keypad for dialing, call processing, and access to 3300 ICP features and applications • Highly intuitive Graphical User Interface (GUI) •...
  • Page 72 3300 ICP General Information Guide...

  • Page 73: Accessories

    The keys can be programmed through the telephone. The 5410 PKM unit connects to a 5020 IP Phone through a Mitel Networks 5421 PKM Interface Module (IM). which is installed separately at the base of the telephone and is only compatible with...

  • Page 74: Mitel Networks 5415 Programmable Key Module

    The keys can be programmed through the telephone. The 5415 PKM unit connects to a 5020 IP Phone through a Mitel Networks 5421 PKM Interface Module (IM) which is installed separately at the base of the telephone. A second 5415 PKM can...

  • Page 75: Mitel Networks 5412 Ip Programmable Key Module

    The keys can be programmed through the telephone. The 5412 PKM unit connects to a 5220 IP Phone by using a Mitel Networks 5422 PKM Interface Module (IM). The PKM IM is installed separately at the base of telephone and is only compatible with 5220 IP Phones.

  • Page 76: Mitel Networks 5448 Ip Programmable Key Module

    The keys can be programmed through the telephone. The 5448 PKM unit connects to a 5220 IP Phone by using a Mitel Networks 5422 PKM Interface Module (IM). A second 5448 PKM can connect to the first to provide for 48 additional feature keys.

  • Page 77: Mitel Networks 5423 Irda Module

    3300 ICP General Information Guide Mitel Networks 5423 IrDA Module The Mitel Networks 5423 IrDA (Infrared Display Adapter) Module attaches to a 5020 IP Phone. Mitel Networks 5810 PDA application software must also be installed on the Palm Personal Digital Assistant (PDA) operating system.

  • Page 78: Mitel Networks 5424 Irda Module

    3300 ICP General Information Guide Mitel Networks 5424 IrDA Module The Mitel Networks 5424 IrDA (Infrared Display Adapter) Module attaches to a 5220 IP Phone. Mitel Networks 5810 PDA application software must also be installed on the Palm Personal Digital Assistant (PDA) operating system.

  • Page 79: Mitel Networks 5485 Ip Paging Unit

    3300 ICP General Information Guide Mitel Networks 5485 IP Paging Unit The Mitel Networks 5485 IP Paging Unit is an optional module that provides paging functionality on the 3300 ICP. The IP Paging Unit is installed as a stand-alone or a wall-mounted unit. Two LEDs provide basic status information.

  • Page 80: Mitel Networks 3300 Power Dongle (Cisco Compliant)

    3300 ICP General Information Guide Mitel Networks 3300 Power Dongle (cisco compliant) The Mitel Networks 3300 Power Dongle enables Mitel Networks IP telephones to be powered by Cisco 600*/4006, 3524 series of catalyst switches or the Cisco mid-span power hub.

  • Page 81: Powerdsine 24Pt In-Line Power Unit

    3300 ICP General Information Guide PowerDsine 24PT In-line Power Unit PowerDsine 24PT In-line Power Unit supplies uninterrupted power to Mitel Networks IP Phones and Symbol Spectrum Access Points. By using this unit to power IP devices customers can reduce the cost of installing separate power cabling to each endpoint.

  • Page 82: Symbol Spectrum24 Access Point

    3300 ICP General Information Guide Symbol Spectrum24 Access Point The Spectrum24 Ethernet Access Points (AP’s), manufactured by Symbol Technologies, function as a Media Access Control (MAC) bridge between wired LANs and wireless endpoints (NetVision telephony devices). The Spectrum24 AP-4100 Series Access Points use the Direct Sequence Spread Spectrum used for in-building wireless networks.

  • Page 83: Network

    The 3300 ICP supports the following types of internal voice lines: • A 10/100BaseT Ethernet connection is required for Mitel Networks IP telephones to connect through an Ethernet LAN to a 3300 Controller. These lines are supported by the 3300 controller.

  • Page 84: Ip Networking

    IP Networking. Each 3300 ICP supports up to 2000 IP trunks allowing a ’cluster’ of up to eighty 3300 ICP systems to work as a single integrated voice system. Each pair of 3300 ICP systems can be connected by up to 200 IP trunks.

  • Page 85: Isdn (Integrated Services Digital Network)

    ISDN services can be deployed and accessed at enterprise, department, and desktop levels by adding the 3300 Universal NSU with PRI or the 3300 BRI NSU to the 3300 ICP. LAN traffic can also be carried over existing private or public digital network connections on Euro ISDN, DASSII (public access) protocols, or even on a private MSDN/DPNSS network using ISDN connections to a router.
  • Page 86 Many countries use R2 signaling but do not adhere to the CCITT recommendations in their entirety. The 3300 ICP is completely flexible and supports regional variations of the R2 protocol. Line signaling, tone interpretation, and timing parameters for the converter can be adapted to suit any national or regional requirement.

  • Page 87: Traffic And Performance Specifications

    3300 ICP General Information Guide Traffic and Performance Specifications Traffic and Performance Criteria Result Busy Hour Call 5471 per hour Completions (BHCC)* Response Time Internal Test Limit Networked Test Limit (2 nodes) Specification Delay to Dial Tone P.99 < 1000 ms Delay to Dial Tone P.99 <...

  • Page 88: Attendant Console Specifications

    IVR equipment (IVR can also be considered as an operator replacement). • Up to 16 IP operator consoles can be used on the 3300 ICP system. • As a rule of thumb, operators will typically handle calls at a rate of 50 to 100CPH. The majority of...

  • Page 89: Lan/Wan Network Configuration

    ISDN-compatible device (such as a router). Wireless Guidelines The 3300 ICP provides wireless integration for Symbol wireless devices. To ensure maximum efficiency note the following guidelines: • Air Access Points (AAP) must be on a single subnet associated with one controller •...

  • Page 90: Features

    In the busy-out condition, incoming calls are automatically rerouted. Attendant Busy-Out (Station) Lets you busy-out a specific station by using the attendant console. Attendant CAS Interface Centralized Attendant Service interface allows a 3300 ICP to be a...
  • Page 91 3300 ICP General Information Guide Feature Name: Description: remote node for a CAS site. CAS is an attendant call-handling service provided at a central office switch for calls from both public and private networks. Attendant Call Answering Lets you assign priority to calls based on origin when multiple calls Priority are waiting;...
  • Page 92 BRI (Basic Rate Interface) A basic ISDN service consisting of two 64Kbps channels and one 16Kbps channel. This feature is supported on 3300 ICP with the 3300 BRI Network Services Unit. Broadcast Groups See Groups -Key System and Multicall.
  • Page 93 3300 ICP General Information Guide Feature Name: Description: Call Hold See Hold. Call Park Lets the attendant hold a call so that a telephone user can remotely retrieve the call. Call Pickup Lets you answer an incoming call that is ringing at another station.
  • Page 94 Display Contrast Control Lets you adjust the contrast of the alphanumeric display on your phone. Allows the programming of Mitel Networks digital devices Do Not Disturb Lets you place your set in an apparent busy condition without affecting the outgoing functionality. If someone calls your set while DND is activated, he or she will hear a special busy tone.
  • Page 95 3300 ICP General Information Guide Feature Name: Description: Flash -Switchhook Lets you place a call on Consultation Hold and return to dial tone so that you can invoke station features. Flash -Trunk Lets you single- or double-flash a trunk in order to access Centrex™...
  • Page 96 The system supports both analog and digital networking. See Node ID Recognition and Uniform Numbering Plan. Networked ACD Supports ACD functions over a Mitel Switched Digital Network (MSDN). Agent groups at different locations (on different systems) may service calls on the network independently of where the call...
  • Page 97 3300 ICP General Information Guide Feature Name: Description: entered the network. Networked Group Page Group Paging can be completed across a network or network cluster, allowing, for example, set on system A to page a specific group on system B.
  • Page 98 Q.SIG A protocol that allows you to connect a minimum of two systems together to form a virtual private network. Q.SIG supports both incoming and outgoing calls for the 3300 ICP Universal Network Services Unit. Recall Lets an incoming caller, who has been transferred to an idle station and not answered within a specified time-out period, call back the last party who handled the call.
  • Page 99 3300 ICP General Information Guide Feature Name: Description: Speed Call -System Lets you dial stored system numbers. Speed Dial See Speed Call. Station Message Detailed Lets the system accumulate meter pulses (up to an assigned buffer Accounting (SMDA) size) that can be read, printed, and cleared from a console. You...
  • Page 100 3300 ICP General Information Guide Feature Name: Description: a transfer, you can consult privately with the third party and swap between private conversations with each party. Transmission Tests Let you perform milliwatt, balance, and 100 tests on a trunk. Trunk Access Lets you directly access a specific trunk.

  • Page 101: Auto Attendant Features

    3300 ICP General Information Guide Auto Attendant Features Feature Description Open and Closed Greeting A company greeting can be programmed to automatically change from open business hours to closed or after hours. Expire at a preset Time Greeting A Company Greeting can be programmed for use over holidays or shutdowns that will automatically expire after a specified number of days.

  • Page 102: Voice Mail Features

    3300 ICP General Information Guide Voice Mail Features Feature Description Personal Greetings/Name Subscriber name and a personal greeting can be recorded by each mailbox user. Message Prologue Informs subscribers when they access their mailbox how many new or saved messages they have (if any).
  • Page 103 3300 ICP General Information Guide Feature Description Message Notification The subscriber will be notified that they have received a message by the message light on their phone (MWI), and optionally by setting the notification type to one of the following options, which will cause the voice mail system to call: the mailbox’s associated extension number, for analog phone...
  • Page 104 Administrator - for accessing administrative functions such as greetings recording. Softkey Integration Users with Mitel Networks telephones can press softkeys instead of dialing codes to select Mitel Express Messenger menu options. For example, to listen to message, a user can press the Play Message softkey instead of dialing the digit 7.

  • Page 105: Product Availability By Region

    3300 ICP General Information Guide Product Availability by Region Asia Pacific This table indicates the availability of products in the different countries of the Asia Pacific region. Asia Pacific Australia New Zealand 3300 ICP Components 3300 Voice Mail 3300 Wireless...
  • Page 106 3300 ICP General Information Guide Asia Pacific Australia New Zealand 5220 IP Phone 5230 IP Appliance 5240 IP Appliance Symbol MiNET Wireless Phone** SUPERSET 4001 SUPERSET 4015 SUPERSET 4025 SUPERSET 4150 **Note: Symbol devices support an English interface only. Consoles...

  • Page 107: Emea Region

    3300 ICP General Information Guide EMEA Region This table indicates the availability of products in the different countries of the EMEA region. EMEA Region Spain Portugal Netherlands Ital Germany France South Africa 3300 ICP Y (no Components Univer ASU) 3300 Voice Mail...
  • Page 108 3300 ICP General Information Guide EMEA Region Spain Portugal Netherlands Ital Germany France South Africa 5001 IP Phone 5005 IP Phone 5010 IP Phone 5020 IP Phone 5140 IP Appliance 5303 Conference Phone 5305 IP Office Conference Unit 5310 IP Board...

  • Page 109: Latin America Region

    3300 ICP General Information Guide EMEA Region Spain Portugal Netherlands Ital Germany France South Africa Module 5485 IP Paging Unit 3300 Power Dongle Latin America Region This table is a list of products available in Latin America. It does not necessarily denote that the product has completed regulatory approvals.
  • Page 110 3300 ICP General Information Guide Latin America Argentina Brazil Chile Mexico 5020 IP Phone 5140 IP Appliance 5303 Conference Phone 5305 IP Office Conference Unit 5310 IP Board Room Conference Unit 5201 IP Phone 5205 IP Phone 5215 IP Phone...

  • Page 111: Solutions

    IP (VoIP) technology and supporting both traditional and innovative call features and applications, the 3300 ICP provides voice communications systems that are equal or superior to today's best PBXs. Adaptable and secure the 3300 ICP exemplifies the reliability upon which Mitel Networks has built its reputation for almost 30 years.
  • Page 112 Because of its modular design, the 3300 ICP can keep up with RGA as their business grows by clustering 3300 ICP controllers to support thousands of local and/or remote users.

  • Page 113: Multiple Site

    EA’s solution begins with installing two 3300 ICPs, one in the New York headquarters and one in the San Francisco branch office. The two 3300 ICPs are connected through the integrated IP Networking feature of the 3300 ICP, thus leveraging the corporate WAN. By sending voice traffic over the corporate WAN, EA realizes significant long distance savings...
  • Page 114 MSDN features like calling line ID, callback, and call pickup. Since the 3300 ICP supports all of Mitel Networks’ legacy features, ARS is used to route network calls over the PSTN as a backup in the event of congestion on the corporate WAN.

  • Page 115: Installed Base Migration

    The Solution Central to RGRE’s solution is the Mitel Networks 3300 ICP. The new switch in London will be a 3300 ICP with integrated voice mail. This system will provide high-quality voice communications and advanced, integrated applications that scale as needed. Since the 3300 ICP is a VoIP system, RGRE will save money wiring their new office in London—only one set of wiring needs to be installed for...
  • Page 116 WAN, something which is easily accommodated by the 3300 ICP’s integrated IP Networking feature. In the Toronto office, RGRE installs a 3300 ICP, which will be connected to the 3300 ICP in London via IP Networking. In addition to realizing significant cost savings with this setup, RGRE will be able to take advantage of MSDN features across the network.

  • Page 117: Disclaimer

    Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 118: Index

    Group Administration Tool ........................11 IMAT ..............................11 IP...............................2, 36 ISDN..............................77 ISDN Connectivity ...........................77 ISDN Primary Rate Interface ......................77 ISDN Support...........................77 LAN/WAN .............................81 3300 ICP as a Backup WAN ......................81 Network Guidelines.........................81 Lines..............................75 Links..............................75 Maintenance ............................11 Alarms ..............................11 Circuit Indicators..........................11 System Management Tools......................11 Manual Maker ............................35...
  • Page 119 3300 ICP General Information Guide ISDN ..............................77 Trunks............................75, 79 Network Guidelines ..........................81 Network Services Unit.......................... 5 NSU ................................ 5 Overview..............................1 Peripherals ............................36 Physical System Features ........................3 PKM..............................36, 82 PRI..........................5, 11, 75, 77, 81 Programmable Key Module ......................

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