Mitel Navigator User Manual
Integrated communications platform
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- Configuration manual (13 pages) ,
- User and administrator manual (53 pages)
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Summary of Contents for Mitel Navigator
- Page 1 USER GUIDE (3300 ICP)
- Page 2 Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
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Page 3: Table Of Contents
Protect your hearing ........................9 ABOUT THE NAVIGATOR TASK BAR ..............10 Connect to the Navigator Task Bar..................10 Elements of Your Navigator Task Bar ................10 Use the Navigator Task Bar....................11 Display the Task Bar ........................11 Hide the Navigator Task Bar ......................12 Scroll through Task Bar Pages ..................... - Page 4 Display the Telephony Toolbar ..................... 20 Hide the Telephony Toolbar ......................20 Elements of Your Integrated Office Navigator Telephony Toolbar ........20 Using the Telephony Toolbar..................... 21 Outgoing Calls..........................21 Search Contacts..........................22 Dialing a Call ..........................23 Speed Dials ........................... 23 Presence ............................
- Page 5 About Your Phone CALL HANDLING ....................40 Hold ........................... 40 Mute........................... 40 Transfer ..........................40 Conference ........................41 Conference Split ........................ 41 Add Held ..........................41 Swap..........................42 Call Forward ........................42 Call Forward – Remote ...................... 43 Call Forward – End Chaining..................... 43 Call Forward –...
- Page 6 APPENDIX – OPEN SOURCE SOFTWARE............57 APPENDIX – FOR YOUR INFORMATION ............. 58 Upgrading Integrated Office Navigator ................58 Integrated Office Navigator and Microsoft Framework 2.0 ..........58 APPENDIX – LIST OF LIMITATIONS ..............59 Integrated Office Navigator Limitations................59...
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Page 7: About Your Phone
Conferencing, Redial, and many customizable user settings. The Navigator also features a Task Bar or application that allows you to configure your phone and make calls directly from your Personal Computer (PC). The Navigator can be used as an ACD Agent Phone. -
Page 8: Elements Of Your Phone
(REDIAL): calls the last manually-dialed number. Provides 24 keys (8 physical phone keys that correspond to 3 pages of eight Programmable Personal programmable keys each on the Navigator Task Bar). Keys Personal keys can be programmed as Speed Dial keys, feature keys, or line appearance keys. - Page 9 About Your Phone on your PC screen. Your Prime Line key is the first Personal Key (counting from right to left) on Page 1 of the Task Bar. See Personal Feature Keys on page 31 for more details on key programming. Used for dialing.
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Page 10: Ring/Message Indicator
• Play music from your PC on the Navigator Handsfree speakers. • Listen to music from your PC through a PC headset that is connected to the Navigator and be ready to receive or make a call in Headset mode. -
Page 11: About Feature Access Codes
To play music from your PC on your Navigator Handsfree speakers: • Plug the Navigator audio cable into the appropriate port on your PC. For more detailed information on connecting PC accessories to the Navigator, refer to the Navigator Installation Guide shipped with the phone. -
Page 12: About The Navigator Task Bar
About the Navigator Task Bar Use the Navigator Task Bar to make calls and invoke features. You can program Task Bar Personal Keys to Speed Dial your contacts, launch PC applications, open PC documents like a Microsoft® Word document, or navigate to a URL directly using your browser. -
Page 13: Use The Navigator Task Bar
Use the Navigator Task Bar By default, the Task Bar automatically displays in single-Page view on your screen when you start up your PC. Figure 2 shows the Navigator Task Bar single-Page view. You can toggle between the all-Page view and the single-Page view. -
Page 14: Hide The Navigator Task Bar
To scroll through the Task Bar pages, display the Task Bar and do one of the following: • Click the Button Page # Personal Key on the Task Bar. • Press the left-most physical Personal Key on the Navigator phone. The left-most key scrolls between Task Bar Pages 1, 2 and 3. -
Page 15: Customize The Task Bar Appearance
• Restore – restores the Task Bar when it is hidden. Enabled only when the Task Bar is hidden or minimized. • About – displays detailed information about the Navigator application. • Hide – hides the Task Bar. Enabled only when the Task Bar is visible on your PC screen or Windows tool bar. -
Page 16: View Task Bar Key Programming
Edit… dialog, contact your administrator to see if you have the option to program your Task Bar keys. Note: With the Integrated Office Navigator NTB, you can display presence information for programmable buttons programmed to speed dial. Please see the Presence section under Using the Telephony Toolbar. - Page 17 About the Navigator Task Bar You can program the features listed in Table 1 to the Personal Keys on the Task Bar. Table 1: Programmable Features for Task Bar Keys Key Function Default Key Label Account Code Non Verified A. Non Verified...
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Page 18: Program A Pc Application Key
4. Select the desired feature from the Select a telephone feature… drop-down menu (for example, Do Not Disturb). 5. Enter the required information in the fields provided. 6. Click Save. Note: You can program any number of telephony Feature Task Bar keys, but you cannot program the same Feature key more than once on the same Button Page. -
Page 19: Program A Hide/Display Task Bar Key
1. Right-click the Task Bar key. 2. Select Edit… 3. Select Navigator Keys Help from the Feature menu. 4. Type the desired label for the key in the Label field. Note: If you do not enter a label, the Label field displays Show Keys Help. -
Page 20: Task Bar Shortcuts
Task Bar Shortcuts For detailed information about using the Task Bar buttons, keys, and controls, see Use the Navigator Task Bar on page 11. You can use the shortcuts in Table 2 to navigate through and use some Task Bar menus and features. -
Page 21: About The Integrated Office Navigator
About the Integrated Office Navigator About the Integrated Office Navigator The Integrated Office Navigator (ION) enhances the use of telephony features in the office environment by providing quick and easy access to them from the computer desktop. Integrated Office Navigator also allows automation of telephony, instant messaging, and multimedia features, allowing the user to be immediately attentive to incoming communications. -
Page 22: Display The Telephony Toolbar
When the NTB starts, a Find Phone dialog will appear. Enter the phone’s IP address and leave the password blank. Click Save. • The Integrated Office Navigator will now connect to the phone via the NTB Display the Telephony Toolbar To display the Telephony Toolbar if it is hidden, do the following: •... -
Page 23: Using The Telephony Toolbar
Right-click on either portion of the button to cause the pop-up menu to appear. • Microphone Mute – Mutes the navigator microphone while on a call • Speed Dials – Lists programmed Speed Dial buttons (Programmed either via this menu or the NTB). Allows you to program Speed Dial buttons. -
Page 24: Search Contacts
• Manually dial a number • Dial via Speed Dials or Missed Calls Menu Search Contacts Search Options: The Telephony Toolbar has the ability to search your Microsoft Outlook Contacts or Corporate Directory. The icons on the left side the Telephony Toolbar indicate the currently selected search options. -
Page 25: Dialing A Call
About the Integrated Office Navigator Figure 5: Telephony Toolbar - Performing a Search Note: If you have Microsoft Active Directory configured but unavailable at the time, a message will be reported as part of the search list. Performing a Desktop Search: To perform a desktop search, do the following: •... -
Page 26: Presence
• Left-click on the Navigator Tray Icon. Select Speed Dials from the popup menu. Figure 6: Telephony Toolbar - Speed Dials Menu The Speed Dials Menu displays a list of all Speed Dial entries programmed on the phone. Selecting a name from the menu will dial the number on the phone. -
Page 27: Missed Calls
• Left-click on the Navigator Tray Icon. Select Missed Calls from the popup menu. Figure 7: Telephony Toolbar – Missed Calls Menu The Missed Calls Menu displays a list containing up to 20 of the last missed calls. Clicking a missed call dials the number of the caller. -
Page 28: Telephony Toolbar Menu
• Create a Speed Dial for Caller – Right-click the small portion of the Telephony Button Select Speed Dial Select Add Speed Dial for Caller • Search Outlook Contacts for Caller – Right-click the small portion of the PC Links Button Select Search Outlook Contacts for Caller •... -
Page 29: Settings Dialog
About the Integrated Office Navigator Figure 8: Telephony Toolbar – Telephony Toolbar Menu Settings Dialog To open the Settings Dialog window, select Settings from the Telephony Toolbar Menu or the Tray Icon. General: Pause Music When Phone is in Use – With this setting enabled, the Telephony Toolbar will cause Microsoft’s Windows Media Player or Apple’s iTunes, to pause the music on an... -
Page 30: Popup Notification Of Incoming Calls
Display Toast Popup With Caller ID – This setting controls whether the toast will pop-up on an incoming call. Lookup Caller in Outlook Contacts – If this setting is on, Telephony Toolbar will automatically do a lookup on Outlook Contacts of the Caller ID of an incoming call. Perform Windows Desktop Search with Caller ID –... -
Page 31: Long Distance And International Calls
About the Integrated Office Navigator Figure 9: Telephony Toolbar – Pop-up Notification From the pop-up, you can: • Answer the incoming call • Do an Outlook Contacts Search based on the CLID • Do a Desktop Search based on the CLID... - Page 32 In the United Kingdom, this would be: • 0.29.123456 must be entered as +0 (29) 123456 • 00.966.1.123456 must be entered as +966 (1) 123456...
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Page 33: Customizing Your Phone
(SUPERKEY) on your phone, the Navigator Task Bar, or the Desktop Tool to program the Personal Keys as feature keys. For details about programming feature keys using the Navigator Task Bar, see Program Task Bar Personal Keys on page 13. -
Page 34: Display Key Programming
Tip: To dial or launch features using your mouse or Personal Keys, see Use the Navigator Task Bar on page 11. Display Key Programming Note: You can also view and program Personal Keys using your Navigator Task Bar. See Use the Navigator Task Bar on page 11. - Page 35 • Play music from your PC on the Navigator Handsfree speakers. • Listen to music from your PC through a PC headset that is connected to the Navigator and be ready to receive or make a call in Headset mode.
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Page 36: Making And Answering Calls
Making and Answering Calls Make a Call 1. Lift the handset (optional). 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number. • Press a Speed Dial Personal Key. •... -
Page 37: Redial
Navigator Task Bar. See Program Task Bar Personal Keys and/or Personal Feature Keys for more information. Tip: Use your Navigator Task Bar to dial Speed Dial contacts quickly using your mouse or your Personal Keys. See Use the Navigator Task Bar on page 11. -
Page 38: Speed Dial - Personal
• To enter a new number, dial the number. Press (HOLD) between digits to create a pause during dialing—press (HOLD) more than once to lengthen the pause. • To enter a trunk flash, press (TRANS/CONF). (See "Trunk Flash" for more information about the use of this feature.) •... -
Page 39: Pc Headset Operation
To return to Handsfree Operation from headset operation: • Disconnect your PC headset. PC Headset Operation Connect your PC headset (with microphone) to the jacks on the right side of the Navigator phone. Note: Connecting a PC headset disables your Handsfree speaker. -
Page 40: Mitel Headset Operation (With Or Without Feature Control Switch)
(the jack on the back of the phone). Installation of a Mitel headset will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the phone to handset mode. -
Page 41: Auto Answer
To hang up, do one of the following: • Press (CANCEL) • Quickly press and release the headset's feature control switch. To disable Mitel Headset operation: • Press the Headset feature key. Auto Answer To enable or disable Auto Answer: 1. -
Page 42: Call Handling
Call Handling Hold The Navigator allows a maximum of four calls on Hold at one time. To place a call on Hold: 1. Press (HOLD). The associated Line key flashes. 2. Hang up the handset, if desired. To retrieve a call from Hold: 1. -
Page 43: Conference
Call Handling • To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press (CANCEL). To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. -
Page 44: Swap
Swap To call another party when you are in an established two-party call: 1. Press (TRANS/CONF). 2. Dial the number. To alternate between the two parties: • Press the Trade softkey. Call Forward Call Forward lets you redirect incoming calls to an alternate number. You can select one of the following forwarding options: •... -
Page 45: Call Forward - Remote
Call Handling 7. Do one of the following: • To turn Call Forward on, press the TurnOn softkey. • To turn Call Forward off, press the TurnOff softkey. Call Forward – Remote To forward calls from a remote phone to your current location: 1. -
Page 46: Call Forward - Forced
2. Dial **73. 3. Hang up. Call Forward – Forced To force an incoming call to be forwarded: • Press the Forward softkey. Call Forward – Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. -
Page 47: Messaging - Cancel Callback
Call Handling 3. Press the Yes softkey. 4. Do one or all of the following (if required): • To display the time the message was sent, press the More softkey. • To display the number of the caller, press the More softkey twice. 5. -
Page 48: Messaging - Cancel All Callbacks
3. Dial the number of the called station. 4. Hang up. Messaging – Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial #1. 3. Hang up. -
Page 49: Using Advanced Features
Using Advanced Features Using Advanced Features Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press (SUPERKEY). 2. Press the Yes softkey. 3. -
Page 50: Call History
Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call details: 1. -
Page 51: Do Not Disturb
Using Advanced Features Do Not Disturb To activate or deactivate Do Not Disturb: • Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial **5. 3. Dial the number of the station to which Do Not Disturb is to apply. 4. -
Page 52: Hot Desking
Logging in activates your profile on any phone that supports Hot Desking. Note: All Navigator Hot Desking profiles have seven programmable keys. If you log into a phone that has a fewer number of keys, the extra ones are "hidden". Only the use of the extra keys is lost, not the features assigned to them. -
Page 53: Music
Using Advanced Features Music To turn Music on and off when the phone is idle: 1. Press (SUPERKEY). 2. Press the No softkey until "Music?" appears. 3. Do one of the following: • To turn the music on, press the TurnOn softkey. •... -
Page 54: Paging - Direct
Paging – Direct Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. If the paged party has Handsfree Answerback enabled and turned on on the phone, your page automatically establishes a handsfree call with the paged party. -
Page 55: Direct Paging - Handsfree Answerback Disabled
Using Advanced Features Phone state before the To answer the Direct Page Direct Page arrives Phone is idle, and (MUTE) is 1. Check that (MUTE) is OFF. flashing 2. Listen for the paging party. 3. Speak to the paging party. 4. -
Page 56: Record A Call
Phone state before the To answer the Direct Page (indicated by a single burst of tone) Direct Page arrives Phone is idle, and (MUTE) is 1. Check that (MUTE) is ON solid. 2. Lift the handset 3. Press (MUTE) to answer in Handsfree mode. (The light turns OFF.) 4. -
Page 57: Release
Using Advanced Features To pause recording: • Press the Pause softkey. To resume recording after pausing: • Press the Resume softkey. To stop a recording without saving it: • Press the Stop&Erase softkey. To stop and save a recording: • Press the Stop&Save softkey. Putting the call on hold saves the recording;... -
Page 58: Tag Call
1. Press (SUPERKEY). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Do one of the following: • To change the Reminder, press the Change softkey, enter the new time, and press the Save softkey. •... -
Page 59: Appendix - Open Source Software
Appendix – Open Source Software Appendix – Open Source Software The following open source software, or portions thereof, have been used in creating the Integrated Office Navigator software product. Microsoft Visual Studio 2005 C# Version Shareware Starter Kit, http://msdn2.microsoft.com/en-us/vstudio/aa718342.aspx. 7-Zip, Copyright 1999-2007 Igor Pavlov,... -
Page 60: Appendix - For Your Information
If upgrading from a Standalone NTB to the Integrated Office Navigator, it is recommended that you first uninstall the Standalone NTB. Integrated Office Navigator and Microsoft Framework 2.0 In order to run the Integrated Office Navigator, your PC will also need to have the Microsoft .NET Framework 2.0 installed. •... -
Page 61: Appendix - List Of Limitations
Microsoft Windows Messenger version 5.1 and Microsoft Outlook 2002, presence information may not be passed on to the Integrated Office Navigator correctly. If you have this combination of Microsoft tools, it is recommended that you upgrade either one or both. - Page 62 Microsoft Windows Messenger and Microsoft Office Communicator can cause the Integrated Office Navigator to fail to call an alternate phone number when the presence is set to “Away”. One valid combination that functions correctly is Microsoft Windows Messenger version 4.7.3001 and Microsoft Office Communicator 1.0.559...