Mitel Navigator 3300 ICP User Manual
  1. Manuals
  2. Brands
  3. Mitel Manuals
  4. Telephone
  5. Navigator 3300 ICP
  6. User manual
Mitel Navigator 3300 ICP User Manual

Mitel Navigator 3300 ICP User Manual

Mitel navigator user guide
Hide thumbs Also See for Navigator 3300 ICP:
Table of Contents

Advertisement

Quick Links

Download this manual
USER GUIDE (3300 ICP)

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Navigator 3300 ICP and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Mitel Navigator 3300 ICP

Summary of Contents for Mitel Navigator 3300 ICP

  • Page 1 USER GUIDE (3300 ICP)
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    ABOUT YOUR PHONE ... 1 Elements of Your Phone... 2 Ring/Message Indicator...3 Accessories for Your Phone ... 3 Important Note for Headset Users ...3 PC Accessories ...3 About Feature Access Codes ... 4 For Users on Resilient 3300 ICP Systems ... 4 TIPS FOR YOUR COMFORT AND SAFETY ...
  • Page 4 Speed Call Keys ... 19 Speed Call - Personal... 20 Handsfree Operation ... 20 PC Headset Operation... 21 ® Mitel Headset Operation (with or without Feature Control Switch) ... 22 Auto Answer ... 23 CALL HANDLING ... 25 Hold ... 25 Mute...
  • Page 5 Navigator User Guide Messaging – Cancel Callback ... 31 Messaging – Cancel All Callbacks... 31 USING ADVANCED FEATURES ... 32 Account Codes ... 32 Call Park ... 32 Call Pickup... 32 Call History ... 33 Campon ... 33 Do Not Disturb ... 34 Group Paging / Meet Me Answer...
  • Page 6 Navigator User Guide...

  • Page 7: About Your Phone

    For more information about installing the Task Bar, refer to the Navigator Installation Guide shipped with your phone. The Navigator supports Mitel Call Control (MiNET) protocols and session initiated protocols (SIP). For more key and feature information, see Elements of Your Phone on page 2.

  • Page 8: Elements Of Your Phone

    Navigator User Guide Elements of Your Phone Each element is numbered according to the call-outs (e.g. Element Function (UP) and Volume and volume levels for the ringer, handset, and handsfree speakers. Contrast Controls Arrows keys also allow you to change character (letter) input from upper or lower case and vice versa.

  • Page 9: Ring/Message Indicator

    Navigator: • Commercial telephony headset with Feature Control Switch – referred to as a “Mitel Headset” in this guide. Mitel Headsets must be installed in the dedicated headset jack (the jack on the back of the phone). • Stereo (PC) headset with or without microphone – referred to as a “PC headset” in this guide.

  • Page 10: About Feature Access Codes

    Navigator User Guide To play music from your PC on your Navigator Handsfree speakers: • Plug the Navigator audio cable into the appropriate port on your PC. For more detailed information on connecting PC accessories to the Navigator, refer to the Navigator Installation Guide shipped with the phone.

  • Page 11: About The Navigator Task Bar

    Navigator User Guide About the Navigator Task Bar Use the Navigator Task Bar to make calls and invoke features. You can program Task Bar Personal Keys to speed call your contacts, launch PC applications, open PC documents like a ® Microsoft Word document, or navigate to a URL directly using your browser.

  • Page 12: Use The Navigator Task Bar

    Navigator User Guide Element Main Menu Button Page View Control Task Bar Minimize Task Bar Hide Use the Navigator Task Bar By default, the Task Bar automatically displays in single-Page view on your screen when you start up your PC. Figure 2 shows the Navigator Task Bar single-Page view. You can toggle between the all-Page view and the single-Page view.

  • Page 13: Display The Task Bar

    Navigator User Guide Display the Task Bar To display the Task Bar if it is hidden or minimized it on your screen, do one of the following: • Double-click the Task Bar application tray icon ( • Right-click the Task Bar application tray icon ( Hide the Navigator Task Bar To hide the Task Bar, do one of the following: •...

  • Page 14: Use The Task Bar Tray Icon Menu

    Navigator User Guide Use the Task Bar Tray Icon Menu The Task Bar tray icon ( ) is located on your Windows tool bar. The tray icon menu provides the following options: • Restore – restores the Task Bar when it is hidden. Enabled only when the Task Bar is hidden or minimized.

  • Page 15: View Task Bar Key Programming

    Navigator User Guide • Launch a PC application • Open a document • Open a URL • Hide or display the Navigator Task Bar • Display Navigator Keys Help legend. Your administrator may also program Personal Keys as line appearances. You can also delete key programming or copy and paste programmed information from one Personal Key to another.

  • Page 16: Program A Feature Key

    Navigator User Guide Program a Feature Key You can program any number of telephony Feature Task Bar keys, but you cannot program a Feature key more than once on the same Button Page. For example, you cannot program two Call Logs keys or two Headset keys on the same Button Page. You can program the features listed in Table 1 to the Personal Keys on the Task Bar.

  • Page 17: Program A Pc Application Key

    Navigator User Guide To program a Task Bar Feature key: 1. Right-click the Task Bar key. 2. Select Edit… 3. Select Telephone Function from the Feature menu 4. Select the desired feature from the Select a telephone feature… drop-down menu (for example, Do Not Disturb).

  • Page 18: Program An Open Url Key

    Navigator User Guide 4. Click Browse…, navigate to the document and click Open. 5. (Optional) Press Name icon to apply the %NAME% command line parameter to the application being launched. The Name command inserts the name of the current or last- incoming caller when you press the Open Document key.

  • Page 19: Program A Navigator Keys Help Key

    Navigator User Guide 5. Click Save. Program a Navigator Keys Help Key 1. Right-click the Task Bar key. 2. Select Edit… 3. Select Navigator Keys Help from the Feature menu. 4. Type the desired label for the key in the Label field. Note: If you do not enter a label, the Label field displays Show Keys Help.

  • Page 20: Task Bar Shortcuts

    Navigator User Guide Task Bar Shortcuts For detailed information about using the Task Bar buttons, keys, and controls, see Use the Navigator Task Bar on page 6. You can use the shortcuts in Table 2 to navigate through and use some Task Bar menus and features.

  • Page 21: Customizing Your Phone

    Navigator User Guide Customizing Your Phone Ringer Volume Control To adjust the ringer volume while your phone is ringing: • Press (UP) or (DOWN). To adjust the ringer volume on your phone while your phone is idle: 1. Press (SUPERKEY). 2.

  • Page 22: Display Key Programming

    Navigator User Guide For more information on using the Desktop Tool, contact your System Administrator. Tip: To dial or launch features using your mouse or Personal Keys, see Use the Navigator Task Bar on page 6. Display Key Programming Note: You can also view and program Personal Keys using your Navigator Task Bar. See Use the Navigator Task Bar on page 6.

  • Page 23: Use Pc Accessories

    Navigator User Guide Use PC Accessories You can connect PC accessories to your Navigator to • Play music from your PC on the Navigator Handsfree speakers. • Listen to music from your PC through a PC headset that is connected to the Navigator and be ready to receive or make a call in Headset mode.

  • Page 24: Making And Answering Calls

    Navigator User Guide Making and Answering Calls Make a Call 1. Lift the handset (optional). 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number. • Press a Speed Call Personal Key.

  • Page 25: Redial

    Navigator User Guide Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL). Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset (optional). 2. Dial **79. To Redial a saved number: 3.

  • Page 26: Speed Call - Personal

    Navigator User Guide 9. Do one of the following: • To enter a new number, dial the number. Press (HOLD) between digits to create a pause during dialing—press (HOLD) more than once to lengthen the pause. • To enter a trunk flash, press (See "Trunk Flash"...

  • Page 27: Pc Headset Operation

    Navigator User Guide To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Begin speaking. Your phone’s Handsfree microphone and Handsfree speaker transmit and receive audio. To hang up while using Handsfree Operation: • Press (SPEAKER). To turn Mute on during Handsfree Operation: •...

  • Page 28: Mitel Headset Operation (With Or Without Feature Control Switch)

    (the jack on the back of the phone). Installation of a Mitel headset will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the phone to handset mode.

  • Page 29: Auto Answer

    Navigator User Guide To answer a call with a Mitel Headset: • Press flashing Line Appearance key • Quickly press and release the headset's feature control switch (if available). Note: If Auto-Answer is enabled on your phone, see the “Auto-Answer” section elsewhere in this guide for call-anwering procedures.
  • Page 30 Navigator User Guide To end a call, do one of the following: • Press the HangUp softkey. • Press (CANCEL). • Wait for the caller to hang up.

  • Page 31: Call Handling

    Navigator User Guide Call Handling Hold The Navigator allows a maximum of four calls on Hold at one time. To place a call on Hold: 1. Press (HOLD). The associated Line key flashes. 2. Hang up the handset, if desired. To retrieve a call from Hold: 1.

  • Page 32: Conference

    Navigator User Guide 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press To transfer an active call during headset operation: 1.

  • Page 33: Swap

    Navigator User Guide To add a call on Hold to an existing conversation or conference: 1. Press the Addheld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two-party call: 1. Press (TRANS/CONF).

  • Page 34: Call Forward - Remote

    Navigator User Guide To turn Call Forward on and off (once it has been programmed): 1. Press (SUPERKEY). 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Yes softkey. 4. Press the Next softkey until the type of Call Forward appears. 5.

  • Page 35: Call Forward - End Chaining

    Navigator User Guide 6. Press the TurnOff softkey. 7. Press (SUPERKEY). Call Forward – End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial *64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1.

  • Page 36: Messaging - Callback

    Navigator User Guide To turn Messaging – Advisory off: 1. Press (SUPERKEY). 2. Press the No softkey until "Advisory Msgs?" appears. 3. Press the Yes softkey. 4. Press the TurnOff softkey. Messaging – Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: •...

  • Page 37: Messaging - Cancel Callback

    Navigator User Guide 4. Do one of the following: • To enter a new password, enter your password. • To change or clear your password, enter your current password. 5. Press the Enter softkey. 6. If you are changing or clearing your password, do one of the following: •...

  • Page 38: Using Advanced Features

    Navigator User Guide Using Advanced Features Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press (SUPERKEY). 2. Press the Yes softkey. 3.

  • Page 39: Call History

    Navigator User Guide Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call details: 1.

  • Page 40: Do Not Disturb

    Navigator User Guide To retrieve a call when you hear Campon tone: • Press the Trade softkey. Do Not Disturb To activate or deactivate Do Not Disturb: • Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1.

  • Page 41: Hot Desking

    2. Dial the Hot Desk User Extension Number that you want to log out. Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone...

  • Page 42: Music

    For information about configuring Mobile Extension on your Mitel IP device, refer to the Mobile Extension Quick Reference Guide available at www.mitel.com or contact your Administrator.

  • Page 43: Paging

    Navigator User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Paging – Direct Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.

  • Page 44: Direct Paging - Handsfree Answerback Disabled

    Navigator User Guide • To respond to a Direct Page when Handsfree Answerback is OFF, see Direct Paging – Handsfree Answerback Disabled. Note: By default, Handsfree Answerback is turned OFF at your phone. If the is OFF when your set is idle, Handsfree Answerback is OFF. To answer a call using Handsfree Answerback, see Table 4: Table 4: Answering a Direct Paging Using Handsfree Answerback Phone state before the...

  • Page 45: Record A Call

    Navigator User Guide When Handsfree Answerback is disabled or turned off on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone. If your PC headset is plugged in, the Direct Page tone sounds in your headset earphones and you can answer using your headset. To answer a Direct Page when Handsfree Answerback is disabled, see Table 5.

  • Page 46: Release

    Navigator User Guide To start recording while on a two-party call: • Press the Record Call key. See Personal Feature Keys on page 15 for instructions on programming a Record Call feature key to your phone. Note: Your system may be programmed to automatically begin recording external calls when you or the other answers.

  • Page 47: Reminder

    Navigator User Guide Reminder To program a Reminder: 1. Press (SUPERKEY). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 6.

  • Page 48: Trunk Flash

    Navigator User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press (TRANS/CONF). 2. Dial *57 for a single flash or *56 for a double flash. 3.
  • Page 49 ®,™ Trademark of Mitel Networks Corporation © Copyright 2006, Mitel Networks Corporation All rights reserved...

Table of Contents