Taking A Break From Calls (Make Busy Feature) - Mitel ACD 2000 Manual

Taking a Break from Calls
(Make Busy Feature)
The way to temporarily restrict your set from receiving calls is to activate the
Make Busy feature. The main purpose of Make Busy is to relieve you from your
Automatic Call Distribution (ACD) workload for relatively brief periods of time,
thereby avoiding the need to log out and subsequently log in again. Make Busy
ensures that an ACD set does not receive calls when you are unavailable. Make
Busy applies to only ACD sets and to only those stations that have logged in as
ACD Agents. Any set not logged in for ACD calls remains in the Make Busy state
until an Agent Log-In is performed.
Your 5010 IP Phone operates as a normal telephone except for ACD use during
the Make Busy state. You can activate this feature between calls or during a call
in progress. The Make Busy state commences upon completion of that call. This
allows you to activate this feature before your set can ring again for another call.
How to Activate Make Busy
To activate the Make Busy feature:
·
Press the Make Busy Feature Key. Your set displays MAKE BUSY
until it is deactivated.
How to Remove Make Busy
To deactivate the Make Busy feature:
·
Press the Make Busy Feature Key. Make Busy is removed from your
set, and the display returns to idle.
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