Mitel 3300 ICP Technician's Handbook
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Mitel 3300 ICP Technician's Handbook

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TECHNICIAN'S HANDBOOK

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Summary of Contents for Mitel 3300 ICP

  • Page 1 TECHNICIAN’S HANDBOOK...
  • Page 2 Table of Contents...

  • Page 3: Table Of Contents

    Table of Contents PRODUCT INFORMATION ..........1 Disclaimer .................1 Contacting Technical Support...........2 Sending Us Feedback ..............2 About The Document Set............2 INSTALL SYSTEM ............4 System Installation Overview............4 Installation Planner ..............5 Capacity ..................8 Fiber Interface Module (FIM) ..........10 Controller ................13 Configurations ..............13 Install the System ID Module ..........14 Install the 3300 Controller ...........15 Configure the Controller ............17 Set the 3300 Controller IP Address ........18...
  • Page 4 Install Wireless Devices ............73 Install Symbol NetVision MiNET Phone Administrator Tool ..................74 Install 3300 ICP as a Stand-alone IP Gateway ...... 74 Install 3300 ICP as a Stand-alone Voice Mail ......75 Software ................. 77 Install the 3300 Configuration Tool........77 Install and Configure the Java Plug-In........
  • Page 5 Software ..................89 Software Upgrade Procedure..........89 SX-2000 LIGHT to 3300 ICP..........93 SX-2000 MICRO LIGHT to 3300 ICP........94 3200 ICP to 3300 ICP ............96 3800 Wireless Applications Gateway to 3300 ICP....98 Field Replaceable Units ............100 Controller................100 Peripheral Unit..............105 Digital Service Unit ............112 PROGRAM SYSTEM ............124...
  • Page 6 Calls are Being Cut-off............160 Calls Received in Error ............. 160 Dial Tone at the Set but Unable to Make Calls....161 No Calls are Being Received..........161 To PING from the 3300 ICP..........162 To PING from the IP Phone..........162 - vi-...
  • Page 7 Table of Contents Console .................162 SUPERCONSOLE 1000 Console ........162 Software ................163 Restore Procedure ............163 Software Install Procedure ..........164 Management Tool Fails to Launch ........167 MAINTAIN..............168 Healthy System Checklist .............168 Checking the System ............168 System Security Checklist ............169 System Hardware Profile ............169 Backing Up System Information ...........169 Viewing Logs.................170 List of Maintenance Commands ...........172...
  • Page 8 Table of Contents - viii-...

  • Page 9: Product Information

    Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 10: Contacting Technical Support

    Telephone: 613-592-2122 Fax: 613-592-4784 Internet: http://www.mitel.com Email: techpubs@mitel.com About The Document Set The Mitel Networks 3300 ICP documentation set includes the following components: • General Information Guide (Web Site, CD-ROM, and system) • Technician's Handbook (Web Site and paper with the system) •...
  • Page 11 3300 ICP Technician’s Handbook – Release 3.2 • System Administration Tool Online Help (Web Site, CD-ROM, and system) • IMAT Online Help (CD-ROM). - 3 -...

  • Page 12: Install System

    3300 ICP Technician’s Handbook – Release 3.2 Install System System Installation Overview The ground symbol within a circle identifies the terminal to be connected to an external protective conductor. Connect this terminal to earth ground before you make any other connections to the equipment.

  • Page 13: Installation Planner

    3300 ICP Technician’s Handbook – Release 3.2 Installation Planner The following required and default settings are necessary for an installation: System Administration Tool username (Default = system) password (Default = password) Controller Configuration (RTC) Default Settings to Settings Change boot device...
  • Page 14 3300 ICP Technician’s Handbook – Release 3.2 DHCP Configuration (for scope supporting IP Voice devices) IP Address Scope Start Address End Address Subnet Mask Lease Duration Days: Hours: Minutes: Options (for all Identifier Data Type Value devices) (Router) Default IP Address...
  • Page 15 3300 ICP Technician’s Handbook – Release 3.2 IP Phone MAC Information IP Set Registration Code (See System Option Assignment) IP Set Replacement Code Set Programming Guide User Name Location Set Type Number MAC Address (optional) - 7 -...

  • Page 16: Capacity

    3300 ICP Technician’s Handbook – Release 3.2 Capacity The 250-user 3300 ICP will support one of the following maximum configurations: • 250 IP telephones and 96 ONS telephones with no peripheral unit support. • 250 IP telephones and a 192 port peripheral unit with a DTMF card installed.
  • Page 17 3300 ICP Technician’s Handbook – Release 3.2 3300 ICP Feature Capacity Parameter Name Number Attendant Console Groups Attendant Console Calls Waiting Broadcast Groups 1875 - Members per Broadcast Group Busy Lamp Groups (Monitored Devices) - Members per Busy Lamp Group...

  • Page 18: Fiber Interface Module (Fim)

    3300 ICP Technician’s Handbook – Release 3.2 3300 ICP Feature Capacity Parameter Name Number Page Groups (Zones) Personal Speed Call Users (blocks of 10 speed calls per user) Pickup Groups - Members per Pickup Group Routes Route Lists Speed Call Digit String (avg. 12 digits)
  • Page 19 3300 ICP Technician’s Handbook – Release 3.2 • Procedures for the repairing, splicing, or assembling fiber optic cables are available from fiber component manufacturers (many offer training courses). WARNING: Fiber optic sources emit infrared light that is invisible to the human eye. Never look directly into a source or into the end of a fiber energized by a source because it can damage the retina.
  • Page 20 3300 ICP Technician’s Handbook – Release 3.2 Fiber Interface Module Specifications (9400-300-301-NA) Fiber optic cable type 62.5/125 um Multimode Notes: 1. The run length is the one-way length of fiber optic cable between nodes. 2. ST is a registered trademark of AT&T.

  • Page 21: Controller

    3300 ICP Technician’s Handbook – Release 3.2 Controller Configurations There are several configuration options for the 3300 ICP: • 250 user system without compression • 250 user system with 32 compression channels • 250 user system with 64 compression channels •...

  • Page 22: Install The System Id Module

    Install the System ID Module The system ID module is shipped with the software. You must install the system ID module in the 3300 ICP controller. The module contains a unique identifier that the system reads on start-up. To install the System ID Module: 1.

  • Page 23: Install The 3300 Controller

    3300 ICP Technician’s Handbook – Release 3.2 Install the 3300 Controller To install the 3300 Controller: 1. Install the System ID Module. 2. Set up a serial connection between the 3300 Configuration Tool PC and the Maintenance (RS-232) port on the 3300 Controller.
  • Page 24 3300 ICP Technician’s Handbook – Release 3.2 - 16 -...

  • Page 25: Configure The Controller

    Complete the Installation Planner. You will need to know the IP addresses reserved by the customer for the 3300 ICP Controller (one for the RTC and one for the E2T) and for the IP Phones.

  • Page 26: Set The 3300 Controller Ip Address

    3300 ICP Technician’s Handbook – Release 3.2 10. Reboot the system. 11. Set the 3300 Controller (RTC) IP address through a communication program. 12. Install the other units as described in the System Installation Overview. 13. As the final step, connect the 3300 Controller to the LAN.
  • Page 27 3300 ICP Technician’s Handbook – Release 3.2 5. Press the Reset button on the 3300 Controller with a small pointed object. 6. Wait for the "Press any key to stop auto-boot" message and then press a key. At VxWorks Boot type c and then press Enter.

  • Page 28: Network Services Units

    3300 ICP Technician’s Handbook – Release 3.2 Network Services Units Install the 3300 Universal NSU To install the 3300 Universal NSU: 1. Set DIP switch #6 for Network or Line termination mode. The default is network termination mode. Refer to Universal NSU DIP Switch Settings.
  • Page 29 By default, Windows does not support a direct cable connection. You must add a device driver. Windows takes the information from a Mitel file and creates the driver called NT Direct Connection. Refer to detailed installation and configuration instructions for: •...
  • Page 30 3300 ICP Technician’s Handbook – Release 3.2 7. Type c:\Program Files\Mitel\Imat in the Copy manufacturer's files from field and click OK. 8. On the Install from Disk window, click OK. 9. Click Next to select the NT Direct Connection. 10. Select COM 1 or COM 2, and then click Next.
  • Page 31 3300 ICP Technician’s Handbook – Release 3.2 9. Click Finish. 10. The COM Port will be displayed in the Phone and Modem Options window, Modems tab. Select the COM Port and then click Properties. 11. From the Maximum Port Speed drop-down menu, select 38400.
  • Page 32 3300 ICP Technician’s Handbook – Release 3.2 4. Enter an Area Code and Telephone Number and select a Country Code from the drop-down list. Click Next. Note: Even though it is not needed for a direct connection, Windows requires that you enter this information.
  • Page 33 3300 ICP Technician’s Handbook – Release 3.2 1. On the Start menu, point to Programs, point to Accessories, click Communications, and then click Dial-Up Connections. 2. Double click Make New Connection, and then click Next. 3. Select Dial-up to the Internet, and then click Next.
  • Page 34 3300 ICP Technician’s Handbook – Release 3.2 16. From the Maximum speed (bps) drop-down list, select 38400 for the baud rate. 17. Click OK until you exit the windows. 3300 Universal NSU DIP Switch Settings Hybrid Port DIP Switch Settings...

  • Page 35: Install The 3300 R2 Nsu

    3300 ICP Technician’s Handbook – Release 3.2 Install the 3300 R2 NSU To install and configure the 3300 R2 NSU: 1. Set the DIP switches for the protocol and site installation. The default configuration of the DIP switches will support T1 protocols in network termination mode.
  • Page 36 3300 ICP Technician’s Handbook – Release 3.2 5. Click Connect. 6. In the Connected to remote site window, click OK. Note: A networked computer running Win95/98 has difficulties communicating using Dial-up Networking. It is strongly suggested that a non-networked computer be used.

  • Page 37: Install The 3300 Bri Nsu

    3300 ICP Technician’s Handbook – Release 3.2 E1/MF-R2 Mode/Connector DIP Switch Setting Imp. LT/NT Adapt Mode Req’d LT/NT Down Down Down Note Note Note Note Down Note: Site dependent - normally Tx is grounded and Rx is not grounded, but that depends on which remote connection is grounded.

  • Page 38: 3300 Nsu Pin Allocations

    3300 ICP Technician’s Handbook – Release 3.2 Note: The 3300 BRI NSU is connected to an appropriate device (such as a PSTN or ISDN device) from a 25-pair Amphenol connector. Setting Up the Maintenance PC To install, configure, and maintain the 3300 BRI NSU, you must connect it to a maintenance computer.
  • Page 39 3300 ICP Technician’s Handbook – Release 3.2 RS-232 Maintenance Connector Allocation Signal Name RJ-45 Connector Pin DTR (data terminal ready) DCD (data carrier detector) RXD (receive data) TXD (transmit data) DTR (data terminal ready) Not used RTS (ready to send)

  • Page 40: Nsu Chaining

    3300 ICP Technician’s Handbook – Release 3.2 BRI Connector Allocation NSU Chaining NSU chaining refers to the physical connection of two NSUs together, on one fiber interface, from the Controller. BRI NSUs may not be chained. To connect two NSUs to the Controller: 1.

  • Page 41: Analog Services Units

    3300 ICP Technician’s Handbook – Release 3.2 Analog Services Units Install the 3300 Universal ASU Before you begin, ensure that there is a free CIM port on the 3300 Controller. To install the 3300 Universal ASU: 1. Mount the 3300 Universal ASU in the 19-inch rack (if applicable).

  • Page 42: 3300 Asu And Universal Asu Pin Allocations

    3300 ICP Technician’s Handbook – Release 3.2 5. Complete programming. 3300 ASU and Universal ASU Pin Allocations CIM Connector Pin Allocations Signal Signal Not Used Not Used Not Used Not Used Note: The 3300 Universal ASU connects to the 3300 Controller over a Category 5 Universal Twisted Pair (UTP) cross-over cable through a CIM interface.
  • Page 43 3300 ICP Technician’s Handbook – Release 3.2 25 pair Connector Pin Allocations Note: Connection of the Tip and Ring (A and B) leads of the ONS lines and LS trunk circuits are through a 25 pair female D-type connector. Signal...
  • Page 44 3300 ICP Technician’s Handbook – Release 3.2 Music on Hold Connector Pin Allocations (Universal ASU only) Signal Signal Tip 1 Ring 3 Ring 1 Ring 2 Tip 2 Tip 4 Tip 3 Ring 4 Note: The four MOH tips & rings occupy an 8 pin female modular jack located on the rear panel.

  • Page 45: Peripheral Unit

    3300 ICP Technician’s Handbook – Release 3.2 Peripheral Unit Overview of the Peripheral Unit Installation To install a Peripheral Unit: 1. Unpack, position, and ground the Peripheral Unit. 2. Check the card layout. 3. Connect the fiber cable to the node.

  • Page 46: Peripheral Unit Card Layout

    3300 ICP Technician’s Handbook – Release 3.2 for detailed grounding requirements. These instructions are packaged with each system. Peripheral Unit Card Layout Typically, a peripheral cabinet is shipped with the peripheral switch controller (PSC) card and Fiber Interface Module (FIM) installed. If these cards were not shipped in the cabinet, install them as Field Replaceable Units (FRUs).

  • Page 47: Connect Fiber Cable To The Peripheral Unit

    3300 ICP Technician’s Handbook – Release 3.2 Connect Fiber Cable to the Peripheral Unit The fiber optic cable connects the FIM in the 3300 Controller to the FIM in the Peripheral Unit. To connect the fiber optic cable to the FIM in the peripheral node: 1.

  • Page 48: Peripheral Unit Grounding

    3300 ICP Technician’s Handbook – Release 3.2 5. Remove the plastic dust caps from the fiber optic cable and the connector ferrules on the FIM faceplate. 6. Plug the fiber connectors into the connectors on the FIM faceplate. The fiber connectors have a small key that must be aligned with a slot on the FIM connectors.

  • Page 49: Power Converter

    3300 ICP Technician’s Handbook – Release 3.2 8. If the potential is greater than 1 VAC, recheck the ground connections and repeat the measure. 9. If the reading still exceeds 1 VAC, the building ground is unacceptable. Connect the protective earth wire to a new building ground and repeat the steps 7 through 9 until you have an acceptable AC potential.
  • Page 50 3300 ICP Technician’s Handbook – Release 3.2 - 42 -...

  • Page 51: Install Peripheral Interface Cards

    3300 ICP Technician’s Handbook – Release 3.2 Install Peripheral Interface Cards To install the Peripheral Interface cards: CAUTION: To prevent static damage to electrical components, ensure that the system is grounded before you install the cards. Whenever you handle circuit cards, wear an anti-static strap.
  • Page 52 J8 with hook and loop type fasteners. Equipment that is external to the system (i.e., system to cross-connect field cables and cross-connect field hardware) is not supplied by MITEL. Therefore, the type of equipment used and the layout of the cross- connect field cables is at the discretion of the installation company.

  • Page 53: Peripheral Interface Cabling Tables

    3300 ICP Technician’s Handbook – Release 3.2 Peripheral Wiring (Backplane) Peripheral Interface Cabling Tables Use the tables to cable the Peripheral Unit card connectors to the main distribution frame. Note: When cabling the SX-2000 MICRO LIGHT node connectors, use the cabling tables that correspond to the Peripheral Interface card slot in the node.

  • Page 54: Usoc Connector Pin Designations

    3300 ICP Technician’s Handbook – Release 3.2 • 90 tapered slide-on hood. USOC Connector Pin Designations The USOC connector numbers are: • RJ2I X for CO Trunks • RJ2EX for 2-wire E&M Trunks • RJ2FX for 4-wire E&M Trunks •...
  • Page 55 3300 ICP Technician’s Handbook – Release 3.2 Color Code RJ21X RJ2EX RJ2GX RJ2FX RJ2HX BK/BL BL/BK BK/O O/BK BK/G G/BK BK/BR BR/BK BK/S S/BK Y/BL BL/Y Y/BR BR/Y V/BL BL/V V/BR BR/V SPARE SPARE - 47 -...

  • Page 56: Card Connections To Cross-Connect Field

    3300 ICP Technician’s Handbook – Release 3.2 Card Connections to Cross-Connect Field The following tables show the “pin-out” signals of the interface cards as they appear on J1 through J8. The following abbreviations are used in the tables: ONS L C: ONS line card and ONS CLASS/CLIP line card...
  • Page 57 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 1 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs 4MWB 4T(MR) 4MWA 4R(MR) W/BL BL/W 5MWB 5T(MR) 5MWA 5R(MR) W/BR 6MWB 6T(MR)
  • Page 58 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 2 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trun Trunk Trunk plane Plugs BK/O 2MWB 2T(MR) O/BK 2MWA 2R(MR) BK/G G/BK BK/B 3MWB 3T(MR) 3MWA 3R(MR)
  • Page 59 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 3 Card Slot 3 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trun plane Plugs 1MWB 1T(MR) 1MWA 1R(MR) Y/BR BR/Y 2MWB 2T(MR) 2MWA 2R(MR)
  • Page 60 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 3 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trun plane Plugs BR/V 8MWA 8R(MR) ----- ----- ----- ----- SPARE ----- ----- ----- ----- -----...
  • Page 61 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 4 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs BR/W 6MWA 6R(MR) R/BL 7MWB 7T(MR) BL/R 7MWA 7R(MR) 8MWB 8T(MR) 8MWA 8R(MR)
  • Page 62 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 5 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs BR/R 5MWB 5T(MR) 5MWA 5R(MR) BK/BL BL/BK BK/O 6MWB 6T(MR) O/BK 6MWA 6R(MR)
  • Page 63 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 6 Card Slot 6 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs 1MWB 1T(MR) 1MWA 1R(MR) Y/BR BR/Y 2MWB 2T(MR) 2MWA 2R(MR)
  • Page 64 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 6 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs V/BR 8MWB 8T(MR) BR/V 8MWA 8R(MR) ----- ----- ----- ----- SPARE ----- -----...
  • Page 65 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 7 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs W/BR 6MWB 6T(MR) BR/W 6MWA 6R(MR) R/BL 7MWB 7T(MR) BL/R 7MWA 7R(MR) 8MWB...
  • Page 66 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 8 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs R/BR BR/R 5MWB 5T(MR) 5MWA 5R(MR) BK/BL BL/BK BK/O 6MWB 6T(MR) O/BK 6MWA...
  • Page 67 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 9 Card Slot 9 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs 1MWB 1T(MR) 1MWA 1R(MR) Y/BR BR/Y 2MWB 2T(MR) 2MWA 2R(MR)
  • Page 68 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 9 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs V/BR 8MWB 8T(MR) BR/V 8MWA 8R(MR) ----- ----- ----- ----- SPARE ----- -----...
  • Page 69 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 10 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs W/BR 6MWB 6T(MR) BR/W 6MWA 6R(MR) R/BL 7MWB 7T(MR) BL/R 7MWA 7R(MR) 8MWB...
  • Page 70 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 11 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs R/BR BR/R 5MWB 5T(MR) 5MWA 5R(MR) BK/BL BL/BK BK/O 6MWB 6T(MR) O/BK 6MWA...
  • Page 71 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 12 Card Slot 12 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs 1MWB 1T(MR) 1MWA 1R(MR) Y/BR BR/Y 2MWB 2T(MR) 2MWA 2R(MR)
  • Page 72 3300 ICP Technician’s Handbook – Release 3.2 Card Slot 12 Connections To Cross-Connect Field Color LS/GS E&M DID/LT DID/2 Back- Code Trunk Trunk Trunk Trunk plane Plugs V/BR 8MWB 8T(MR) BR/V 8MWA 8R(MR) ----- ----- ----- ----- SPARE ----- -----...

  • Page 73: Superset Hub

    3300 ICP Technician’s Handbook – Release 3.2 SUPERSET HUB Overview of the SUPERSET Hub Installation To install the SUPERSET HUB: 1. Install the Peripheral Slot FIM Carrier in the Peripheral Cabinet. 2. Install the SUPERSET HUB unit. The supplied mounting brackets allow you to install the unit in an equipment rack or to mount the unit on a wall.

  • Page 74: Install The Peripheral Slot Fim Carrier

    3300 ICP Technician’s Handbook – Release 3.2 Install the Peripheral Slot FIM Carrier To install the Peripheral Slot FIM Carrier: 1. Attach an anti-static wrist strap. 2. Unpack the Peripheral Slot FIM Carrier and inspect it to ensure that it is not damaged.

  • Page 75: Digital Service Unit

    3300 ICP Technician’s Handbook – Release 3.2 or the top when the unit is wall-mounted. If you are wall- mounting the unit, use wall anchors that are appropriate for the wall type. Use # 12 screws that are at least 1.5 inches long, and ensure that the screws are not fully tightened so that the unit may be easily removed (without the use of a tool) for servicing.

  • Page 76: Unpack, Position, And Ground The Dsu

    3300 ICP Technician’s Handbook – Release 3.2 7. Install the CEPT interface assembly and cabling. 8. Power up the DSU. Once you have completed these steps, you can return to System Installation Overview. Unpack, Position, and Ground the DSU To unpack and position the DSU Node: CAUTION: Do not open or unpack any printed circuit board cartons at this time.

  • Page 77: Connect Fiber Cable To The Dsu

    3300 ICP Technician’s Handbook – Release 3.2 DSU Card Layout Connect Fiber Cable to the DSU The fiber optic cable connects the FIMs in the 3300 Controller to the FIMs in the DSU node. To connect the fiber optic cable to the FIM in the peripheral node: 1.

  • Page 78: Install Dsu Cards

    3300 ICP Technician’s Handbook – Release 3.2 2. Route the fiber optic cable through the sliding cable port at the rear of the DSU cabinet into the cabinet. Extend the fiber cable approximately 30 cm (1 ft) beyond the front of the cabinet.

  • Page 79: Ds1 Interface Assembly And Cabling

    3300 ICP Technician’s Handbook – Release 3.2 To install the Interface Assembly: 1. Attach the anti-static strap to your wrist. 2. Unpack the Interface Assembly and inspect it to ensure that it is not damaged. 3. At the rear of the cabinet, locate the slot in the DSU cabinet that corresponds to the slot that you will use for the PRI, R2, CEPT, or DS1/T1 Formatter card.

  • Page 80: Cept Interface Assembly And Cabling

    3300 ICP Technician’s Handbook – Release 3.2 4. Remove the cover plate from the slot on the metal box by unscrewing the two screws that hold it in place. 5. Insert the DS1 Interface Assembly into the empty slot in the DSU box, and plug it into the DIN connector in the back of the DSU box.

  • Page 81: Install Wireless Devices

    3300 ICP Technician’s Handbook – Release 3.2 2. Unpack the CEPT Interface Assembly. Inspect it to ensure that it is not damaged. 3. Set the CEPT Interface Assembly jumpers to the desired positions. 4. Locate the slot in the DSU box that corresponds to the DSU slot that holds the CEPT Formatter card.

  • Page 82: Install Symbol Netvision Minet Phone Administrator Tool

    3300 ICP Technician’s Handbook – Release 3.2 Install Symbol NetVision MiNET Phone Administrator Tool The tool is found on the 3300 ICP software CD and must be installed on a PC that is running Windows NT or Windows 2000. To install the tool: 1.

  • Page 83: Install 3300 Icp As A Stand-Alone Voice Mail

    14. Install a Universal NSU. Install 3300 ICP as a Stand-alone Voice Mail The 3300 ICP can be used as a voice mail system adjunct to a legacy or third party PBX. To install as a stand-alone voice mail system: 1.
  • Page 84 3300 ICP Technician’s Handbook – Release 3.2 2. Install the System ID Module. 3. Connect power to the 3300 Controller. The controller will come up, in 15 to 20 minutes, with factory-installed software. 4. To check the connections between the 3300 Controller and the...

  • Page 85: Software

    3300 ICP Technician’s Handbook – Release 3.2 Software Install the 3300 Configuration Tool The 3300 Configuration Tool PC must have Windows NT 4.0 or Windows 2000 Professional operating system. In addition, the Java Plug-in 1.1.3 by Sun™ Microsystems is required (Netscape Communicator 4.05 and the Java Plug-in are shipped with the 3300...

  • Page 86: Install Imat

    Mitel Networks ISDN Maintenance and Administration Tool (IMAT) is a Windows-based application you use to program and maintain the Universal NSU and the R2 NSU on the 3300 ICP. To install the IMAT software: 1. Shut down all applications on the IMAT PC.

  • Page 87: Install Upgrades And Frus

    3300 ICP Technician’s Handbook – Release 3.2 Install Upgrades and FRUs Hardware Controller Upgrade Options There are several upgrade options for the 3300 ICP Controller: • 250 user to 700 user system • 250 user system upgrade to support 32 compression channels •...

  • Page 88: 250 User To 700 User System - No Compression

    3300 ICP Technician’s Handbook – Release 3.2 250 User to 700 User System - No Compression This system uses the following existing modules: • One RTC (3.0/3.1 133 MHz; 3.2 300 MHz) • One E2T (3.0/3.1 133 MHz; 3.2 300 MHz) •...

  • Page 89: 250 User System - Add 32 Compression Channels

    3300 ICP Technician’s Handbook – Release 3.2 250 User System - Add 32 Compression Channels 250 User System (Release 3.0/3.1 chassis) upgrade to add support for 32 compression channels. This system uses the following existing modules: • One 133 MHz RTC •...
  • Page 90 3300 ICP Technician’s Handbook – Release 3.2 • 64 Channels of Echo Cancellation • Two External FIM connections • Four ASU connections (integral to unit) The two external FIM connections are for providing connectivity for up to two Peripheral Units or up to four NSUs. Note that there are two T1/E1 links per NSU.

  • Page 91: 250 User System - Add 64 Compression Channels

    3300 ICP Technician’s Handbook – Release 3.2 250 User System - Add 64 Compression Channels 250 User System (Release 3.0/3.1 chassis) upgrade to add support for 64 compression channels requires a new Release 3.2 chassis. Note: Retain your System ID Module and Hard Drive.

  • Page 92: 700 User System - Add 32 Compression Channels

    3300 ICP Technician’s Handbook – Release 3.2 The new Release 3.2 chassis: 1. Remove the cover. 2. Install the two DSP Modules (slots MMC3 and MMC4). 3. Install the Sys Id Module. 4. Install the Hard Drive. 5. Replace the cover.
  • Page 93 3300 ICP Technician’s Handbook – Release 3.2 And one new module: • One Quad DSP Module (21161) for 32 Channels of Compression (you must purchase compression licenses) This provides: • Twelve DSP devices (21061), to provide tone and conference functions •...

  • Page 94: 700 User System - Add 64 Compression Channels

    3300 ICP Technician’s Handbook – Release 3.2 700 User System - Add 64 Compression Channels 700 User System (Release 3.0/3.1 chassis) upgrade to add support for 64 compression channels requires a new Release 3.2 chassis. Note: Retain your System ID Module and Hard Drive.

  • Page 95: Sx-2000 Light To 3300 Icp

    DSU cards - T1 (DS1) Formatter, CEPT Interface, ISDN PRI, E1/T1 Dig Trk Formatter, E1 R2, 6CCT BRI, 15CCT • If existing capacity is greater than that of the 3300 ICP, the conversion will fail. See the capacity table for the 3300 ICP. - 87 -...

  • Page 96: Sx-2000 Micro Light To 3300 Icp

    SX-2000 LIGHT peripheral cabinet provides connectivity for analog trunks, analog telephones, and Mitel DNI devices. Both cabinet types can be connected to the 3300 Controller by using multi-mode fiber connections. The DSU cabinet supports BRI, PRI, T1/D4, MSDN/DPNSS, and DASS II trunks.

  • Page 97: 3200 Icp To 3300 Icp

    3300 ICP Technician’s Handbook – Release 3.2 • If existing capacity is greater than that of the 3300 ICP, the conversion may fail. See the capacity table for the 3300 ICP. By installing a triple FIM card in the SX-2000 MICRO LIGHT main cabinet, you can physically connect it to the 3300 ICP by using multi-mode fiber.
  • Page 98 Console to communicate with the 3300 ICP through the maintenance port. Time: Total upgrade time is about 4 hours. Tip: You will need the 3300 ICP IP address, username, and password. To perform a software upgrade: 1. Launch the communication program.
  • Page 99 3300 ICP Technician’s Handbook – Release 3.2 Note: Type the IP address and subnet mask (in hexadecimal format for the end user's site (i.e. ffffff represents 255.255.255.00). inet on backplane (b): host inet (h): gateway inet (g): 134.199.63.251 (example Router (Gateway)
  • Page 100 - Stops all active user sessions - Disallows any new user sessions - Stops system services - Checks disk space in the Hard Disk Drive of the 3300 ICP - Displays the current software version and the new upgrade version number - Moves original software and data to a different location in Hard Disk drive as a temporary back up.

  • Page 101: Sx-2000 Light To 3300 Icp

    SX-2000 LIGHT to 3300 ICP • Only one 3300 ICP can be configured at a time; and only one SX-2000 PBX can be migrated to a 3300 ICP at a time. • Migration and Configuration cannot be performed in a single task or session using the 3300 Configuration Tool.

  • Page 102: Sx-2000 Micro Light To 3300 Icp

    3300 ICP Technician’s Handbook – Release 3.2 4. Change the Variant to 3300 ICP and change the IP Address if required. 5. Enable Options. 6. Perform a Restore of the SX-2000 converted database onto the 3300 ICP. An automatic validation operation occurs to determine if the restore can proceed.
  • Page 103 6. Perform a Restore of the SX-2000 converted database onto the 3300 ICP. An automatic validation operation occurs to determine if the restore can proceed. 7. Reboot the 3300 ICP. Check the logs for any data restore failures (see Note). 8. Change the 3300 ICP system name through the System Administration Tool.

  • Page 104: 3200 Icp To 3300 Icp

    3300 ICP Technician’s Handbook – Release 3.2 3200 ICP to 3300 ICP • Only one 3200 ICP can be migrated to a 3300 ICP at a time. • Migration and Configuration cannot be performed in a single task or session using the 3300 Configuration Tool.
  • Page 105 Configuration Tool. The Configuration Tool will convert the 3200 database to a 3300 database. 4. Change the Variant to 3300 ICP and change the IP Address if required. 5. Perform a Restore of the 3200 ICP converted database onto the 3300 ICP.

  • Page 106: 3800 Wireless Applications Gateway To 3300 Icp

    Install the Symbol NetVision MiNET Phone Administrator Tool on a Windows NT or Windows 2000 PC. To transfer database from a 3800 WAG to a 3300 ICP: 1. Prepare the 3800 ICP for migration - Export the Name, Number and PIN of each user with a Symbol phone to a .csv file using the Telephone Directory...
  • Page 107 Configuration Tool. The Configuration Tool will convert the 3800 database to a 3300 database. 5. Change the Variant to 3300 ICP and change the IP Address if required. 6. Perform a Restore of the 3800 WAG converted database onto the 3300 ICP.

  • Page 108: Field Replaceable Units

    3300 ICP Technician’s Handbook – Release 3.2 Field Replaceable Units Controller Remove the Cover Note: Ensure that you have read the Safety Instructions before carrying out these procedures. WARNING: Before any servicing that requires the case to be removed, the power to the system must be removed by disconnecting the system plug from the power supply.
  • Page 109 3300 ICP Technician’s Handbook – Release 3.2 Replace the Cover To replace the 3300 ICP cover: 1. Turn the 3300 Controller until the back panel is facing forward. 2. Lift the lock for the AC power cord and place the shell at an angle to hook onto the back of the unit.
  • Page 110 3300 ICP Technician’s Handbook – Release 3.2 3. Remove the faceplate. 4. Remove the screws and lock washers from the Dual FIM Module. 5. Pull up on the module to remove it. To install a Dual FIM Module: 1. Remove the cover.
  • Page 111 8. Set the IP Address of the source PC to match the RTC IP scheme. 9. Connect the PC NIC to the 3300 ICP. 10. Configure the FTP server for the install process. 11. From the software CD-ROM, select INSTALL.
  • Page 112 3300 ICP Technician’s Handbook – Release 3.2 17. Reset the system. System ID Module To remove the System ID Module: 1. Remove the cover. 2. Remove the module from the board. Placement is between Slot 1 (the Dual FIM) and Slot 8 (the DSP).

  • Page 113: Peripheral Unit

    3300 ICP Technician’s Handbook – Release 3.2 Peripheral Unit Power Down the Peripheral Unit To power down a Peripheral Unit: 1. Remove the front panels. 2. Switch off the power converter. 3. Set the power switch on the rear of the unit to ‘0’ (OFF).
  • Page 114 3300 ICP Technician’s Handbook – Release 3.2 1. Insert a screwdriver in the slot on the right side of the front grill and pry it open. 2. Loosen the two screws on the front cover and lift the cover up and away from the cabinet.
  • Page 115 3300 ICP Technician’s Handbook – Release 3.2 4. Push the upper and lower latches away from you until they are vertical and the card is locked in place. 5. To return the circuits to service, enter RTS <PLID>. Install a Power Converter To replace an AC Power Converter in a Peripheral Unit: 1.
  • Page 116 3300 ICP Technician’s Handbook – Release 3.2 Install a Power Distribution Unit (PDU) To replace a PDU in a Peripheral Unit: 1. Power down the node. 2. Remove the front panels. 3. Remove the PDU. - Unplug the external power cord from the PDU.
  • Page 117 3300 ICP Technician’s Handbook – Release 3.2 faceplate. - Plug the PDU internal power cord into the power converter. - Replace the internal power access cover plate. - Plug the external power cord into the PDU. 5. Power up the node.
  • Page 118 3300 ICP Technician’s Handbook – Release 3.2 9. Power up the unit. Replace a Fiber Interface Module (FIM) Remove a FIM To remove a FIM from a Peripheral Unit: WARNING: Power must not be applied to the Peripheral Unit while the Fiber Interface Module is removed.
  • Page 119 3300 ICP Technician’s Handbook – Release 3.2 6. If the PSC and power converter were removed, replace them at this time. 7. Power up the node. 8. Replace the front panels. Install a Peripheral Switch Controller Card (PSC) To replace a peripheral switch controller card: CAUTION: This procedure takes the peripheral devices connected to the node out of service.

  • Page 120: Digital Service Unit

    3300 ICP Technician’s Handbook – Release 3.2 cables become entangled, do not attempt to force them from the cabinet. Reach in through the front of the cabinet and free the cables. 7. Unpack the replacement 10Base-T connector assembly. 8. Insert the cables that are attached to the replacement 10Base-T connector assembly into the 12th FIM slot.
  • Page 121 3300 ICP Technician’s Handbook – Release 3.2 1. Connect the external power cord at the rear of the node. 2. Set the power switch on the rear of the node to ‘I’ (ON). Remove a Front Panel To remove a front panel from the DSU or Peripheral Unit: 1.
  • Page 122 A computer is available for use as maintenance PC. Installation Sequence Install the BRI card in the following sequence: • Program the customer data in the 3300 ICP • Install the BRI interface assembly • Install the BRI card and make connections •...
  • Page 123 3300 ICP Technician’s Handbook – Release 3.2 4. Remove the blanking plate from the selected slot. 5. Insert the interface assembly extension bracket into the slot with the closed side of the bracket to the left (when viewed from the rear of the cabinet).
  • Page 124 3300 ICP Technician’s Handbook – Release 3.2 3. Insert the BRI card into the slot that corresponds to the BRI interface assembly and close the locking latches. To make the connections to the BRI card: 1. Using a BNC to BNC cable, connect the Rx port on the BRI interface assembly to the Tx port on the CEPT interface assembly.
  • Page 125 The following section describes how to install the PRI card and PRI interface assembly. You will need to program the PRI card into the 3300 ICP database to allocate links and trunks. Install the PRI card in the following sequence: •...
  • Page 126 3300 ICP Technician’s Handbook – Release 3.2 Install a PRI Card The PRI card is installed in any empty DSU slot. The DSU cabinet supplies the power for the card and provides a message interface back to the control cabinet through the FIM interface and the fiber optic cable.
  • Page 127 3300 ICP Technician’s Handbook – Release 3.2 6. Connect the PRI Card to the ISDN network. Install a Peripheral Resource Card Each FIM in the DSU must have a Peripheral Resource Card (PRC) installed above it. WARNING: Power must not be applied to the Peripheral Unit while you are installing the Peripheral Resource card.
  • Page 128 3300 ICP Technician’s Handbook – Release 3.2 Install a Fiber Interface Module (FIM) Replace a FIM To replace a FIM in a DSU: 1. Power down the node. 2. Remove the front panels. 3. Attach an anti-static strap to your wrist.
  • Page 129 The following section describes how to install the R2 card and R2 interface assembly. You will need to program the R2 card into the 3300 ICP database to allocate links and trunks. Install the R2 card in the following sequence: •...
  • Page 130 3300 ICP Technician’s Handbook – Release 3.2 1. Attach the anti-static strap to your wrist. 2. Unpack the R2 card and inspect it to ensure that it is not damaged. 3. Ensure the jumper block covers the NT position for the Trunk Side termination and the LT position for Line Side termination.
  • Page 131 3300 ICP Technician’s Handbook – Release 3.2 Connect the R2 card to the PSTN network To connect the R2 card to the network: 1. Unpack and inspect the R2 coaxial cables. 2. Plug the R2 cable into the R2 port.

  • Page 132: Program System

    ICP Controller) 67 TFTP BootFile (ASCII String = /sysro/e2t8260) 128 TFTP Server IP address format (typically the 3300 ICP Controller) 129 RTC IP address format (typically the 3300 ICP Controller) 130 IP phone DHCP Server (ASCII String = MITEL IP PHONE)

  • Page 133: Use Imat

    3300 ICP Technician’s Handbook – Release 3.2 Use IMAT The IMAT software is used to program hardware and call characteristics for the NSUs that run PRI or R2 protocols. IMAT is also used to install software upgrades. Maintenance activities include access to the following R2 maintenance information: •...

  • Page 134: Register Ip Telephones From The Station

    Note: Use the System Administration Tool to program all other station features (for example, Class of Service, Interconnect r†‡…vp‡v‚ÃTr‡ÃFr’Ã6††vt€r‡†ÃhqÃ8yh††Ã‚sà r†‡…vp‡v‚ When using the 3300 ICP in a cluster, the actual registering sequence of the IP device is unchanged provided the following guidelines have been observed: •...
  • Page 135 Each IP Phone must be able to retrieve the IP address of one of the controllers in the cluster (see program DHCP server instructions). Note: Mitel Networks OPS Manager is required to use 3300 ICP systems in a clustered environment. - 127 -...

  • Page 136: Troubleshooting

    3300 ICP Technician’s Handbook – Release 3.2 Troubleshooting 3300 Controller Fiber Interface Module LEDs FIM LED Meaning for Local, Upper and Remote, Lower FIM In frame synchronization. Power off or held in reset. Flashing Out of synchronization, or Tx or Rx cables might be reversed.
  • Page 137 3300 ICP Technician’s Handbook – Release 3.2 Minor Indicates the presence of a minor malfunction in the system. A minor alarm is raised whenever the system is not fully operational. This LED is also on when there is a critical Alarm. This LED will be on during POR or INIT switch active.

  • Page 138: System Hardware Profile

    3300 ICP Technician’s Handbook – Release 3.2 LAN Ethernet Ports 10/100 Base TX MDI-X Ethernet LED State Color Meaning Normal mode Top - On Yellow Link activity Top - On Collision Bottom - On Green Link integrity Bottom - Off...

  • Page 139: 3300 Universal Nsu

    3300 ICP Technician’s Handbook – Release 3.2 3300 Universal NSU Link Status State Meaning flashing LAN activity MS (message solid green message link open to the system system) message link not open to the system; may be downloading when L0 and L1 are "walking"...

  • Page 140: 3300 R2 Nsu

    3300 ICP Technician’s Handbook – Release 3.2 No Power Flashing Powered On, BSP Running Communication Link synchronized with 3300 Controller Message Link Controlled (Card status) LED State Meaning Green - On no error Yellow - On out of service Red - On...
  • Page 141 3300 ICP Technician’s Handbook – Release 3.2 1. Connect the modem or the straight-through cable to the 3300 R2 NSU. 2. For terminal emulation (dumb terminal), do the following: Run a communications package (for example, ProComm Plus ©) Ensure that the settings are 8 bits, no parity, 1 stop bit, 38400 baud rate.
  • Page 142 3300 ICP Technician’s Handbook – Release 3.2 Link Status State Meaning Yellow and downloading (15 - 25 minutes) green alternating between L0 and L1 Yellow decompressing copying files (2 - 4 minutes) alternating between L0 and L1 CIM LED Patterns...

  • Page 143: 3300 Bri Nsu

    3300 ICP Technician’s Handbook – Release 3.2 3300 BRI NSU One status LED and fifteen circuit LEDs are mounted on the faceplate. The status LED shows the status of the CEPT link, and each of the circuit LEDs shows the status of one BRI circuit. The...

  • Page 144: 3300 Universal Asu

    3300 ICP Technician’s Handbook – Release 3.2 3300 Universal ASU LEDs are located on the front panel and indicate the status of the CIM circuit, ONS circuits, LS circuits, and power. Note: The Music on Hold and Paging Ports do not have an LED...

  • Page 145: 3300 Asu

    3300 ICP Technician’s Handbook – Release 3.2 3300 ASU LEDs are located on the front panel and indicate the status of the CIM circuit, ONS Circuits, and power. CIM LED Patterns LED Pattern Status Description No Power Flashing Powered On, BSP Running...

  • Page 146: Peripheral Unit

    Out of synchronization (see Notes below) OR Tx or RX cables could be reversed. Notes: 1. The FIM in the 3300 ICP monitors the synchronization of the clock that appears on the fiber link coming from the FIM in the peripheral or DSU Cabinet. 2. The...

  • Page 147: Troubleshoot The Did Loop/Tie Trunk Card

    3300 ICP Technician’s Handbook – Release 3.2 FIM in the peripheral or DSU cabinet monitors the synchronization of the clock that appears on the fiber link from the main control cabinet FIM. This synchronization state is encoded along with other information and sent back to the main control cabinet.
  • Page 148 3300 ICP Technician’s Handbook – Release 3.2 Class of Service Options Assignment Multiline DNI Set Configuration or Single Line DNI Set Configuration Form Multiline Set Key Assignment Station Service Assignment Class of Restriction Group Assignment Interconnect Restriction Table • Telephones •...

  • Page 149: Troubleshoot The Dtmf Receiver Card

    3300 ICP Technician’s Handbook – Release 3.2 Troubleshoot the DTMF Receiver Card Troubleshoot E&M Trunk Card Trunk Circuit Configuration - 141 -...

  • Page 150: Troubleshoot Ls/Gs Trunk Card

    3300 ICP Technician’s Handbook – Release 3.2 SN-1 and SN-2 Dip Switches Troubleshoot LS/GS Trunk Card - 142 -...
  • Page 151 3300 ICP Technician’s Handbook – Release 3.2 - 143 -...
  • Page 152 3300 ICP Technician’s Handbook – Release 3.2 - 144 -...

  • Page 153: Troubleshoot The Ons Class/Clip Card

    3300 ICP Technician’s Handbook – Release 3.2 Troubleshoot the ONS CLASS/CLIP Card - 145 -...

  • Page 154: Troubleshoot The Ons Line Card

    3300 ICP Technician’s Handbook – Release 3.2 Troubleshoot the ONS Line Card - 146 -...

  • Page 155: Troubleshoot The Ops Line Card

    3300 ICP Technician’s Handbook – Release 3.2 Troubleshoot the OPS Line Card Digital Service Unit BRI Troubleshooting Faceplate LEDs To determine the state of the CEPT link and the BRI card circuits, check the faceplate LEDs. Alarms and Call Logs To query alarms or call logs: 1.
  • Page 156 3300 ICP Technician’s Handbook – Release 3.2 5. Do one of the following: To query the alarms, enter the Query Alarms menu item number. To query the call logs, enter the Query Call Logs menu item number. To clear and reset the call log: 1.

  • Page 157: Troubleshoot The Conference Card

    3300 ICP Technician’s Handbook – Release 3.2 To query the PRI port statistics, enter 8. To query the management link status, enter 9. Troubleshoot the Conference Card DS1 Formatter Card This card provides an interface between the PBX and external digital facilities (using T1/D4, MSDN/DPNSS, or APNSS signaling).
  • Page 158 3300 ICP Technician’s Handbook – Release 3.2 • programming in the following forms: MSDN/DPNSS/DASS2 Trunk Circuit Descriptor Assignment Network Synchronization Digital Trunk Assignment DS1 Trunk Circuit Descriptor Digital CO Trunk Circuit Descriptor Assignment Digital DID Trunk Circuit Descriptor Assignment Digital E&M Trunk Circuit Descriptor Assignment...

  • Page 159: Troubleshoot The Pri Card

    3300 ICP Technician’s Handbook – Release 3.2 being performed at the far end. Otherwise, no sync coupled with directed hybrid test passing indicates cabling problem. • When the card is reloaded or removed, all calls using any channel on the card will be dropped.
  • Page 160 3300 ICP Technician’s Handbook – Release 3.2 Three status LEDs and 4 circuit LEDs are mounted on the PRI card faceplate. Each of the card circuit LEDs shows the status of one PRI circuit. PRI Card Link Status State Meaning...

  • Page 161: Troubleshoot The R2 Card

    3300 ICP Technician’s Handbook – Release 3.2 Troubleshoot the R2 Card Faceplate LEDs Three status LEDs and 4 circuit LEDs are mounted on the R2 card faceplate. Each of the card circuit LEDs shows the status of one R2 circuit.

  • Page 162: Telephone

    3300 ICP Technician’s Handbook – Release 3.2 Link Status State Meaning solid green message link open to the system MS (message system) message link not open to the system ST (status) flashing operational not operational solid card in booting L0 and L1...

  • Page 163: No Dial Tone - Analog Telephones

    3300 ICP Technician’s Handbook – Release 3.2 • Calls are being cut off • Dial Tone at the set but unable to make calls • No calls are being received • If the IP Telephone fails to boot • To PING from the IP telephone •...
  • Page 164 3300 ICP Technician’s Handbook – Release 3.2 Analog Telephone - Response Idle If the response is Idle: 1. Connect a known good analog telephone set to the wiring frame that is closest to the Analog Services Unit. If the phone works then the problem is with the wiring from the frame to the set or it is the set.

  • Page 165: No Dial Tone - Dni Telephone

    3300 ICP Technician’s Handbook – Release 3.2 Analog Telephone - Response Manbusy If the Response is Manbusy: 1. Find out why the circuit was busied out. 2. Run the RTS <location id> command. No Dial Tone - DNI Telephone 1. Navigate to Maintenance Commands.

  • Page 166: No Dial Tone - Ip Telephone

    3300 ICP Technician’s Handbook – Release 3.2 should be replaced. If the set does not work then the problem is in the wiring from the frame already tested or the jack. 3. Check that the wiring in the jack is correct If the wiring is incorrect then make the adjustment required and try the known good set again.

  • Page 167: If The Ip Telephone Fails To Boot

    3300 ICP Technician’s Handbook – Release 3.2 IP Telephone - Response Busy If the response is Busy: 1. Is the telephone engaged in a call? If it is wait for the call to finish and check again for dial tone.

  • Page 168: Calls Are Being Cut-Off

    A flashing red LED indicates activity (data flow) on the network. 5. Use the PING (Packet Internet Groper) on the IP telephone to determine whether the server's (3300 ICP, DHCP, and/or TFTP) IP address is accessible. 6. Ensure that the DHCP server has been programmed with the correct information.

  • Page 169: Dial Tone At The Set But Unable To Make Calls

    3300 ICP Technician’s Handbook – Release 3.2 maybe an option. - That the person being called has not call forwarded or rerouted calls to the user (who raised the complaint) in error. • If the calls are for different people try these options: Ask the user to log the calls received in Error.

  • Page 170: To Ping From The 3300 Icp

    3300 ICP Technician’s Handbook – Release 3.2 To PING from the 3300 ICP 1. Select Maintenance and Diagnostics in the System Administration Tool. 2. Select All IP Telephones or Programmed Telephones. 3. Select a telephone with an In Service state.

  • Page 171: Software

    3300 ICP Technician’s Handbook – Release 3.2 • Console and main distribution frame connections • Main distribution frame and system connections • Programming in the following forms: Class of Service Options Assignment DNI Console Configuration Station Service Assignment Class of Restriction Group Assignment...

  • Page 172: Software Install Procedure

    Time: The entire rebuild procedure, including backup and restore, will take approximately 3 hours. Rebuild Procedure 1. Connect your PC to one of the 3300 ICP ethernet ports. 2. From your PC, ping the 3300 ICP to verify that you have a connection established. - 164 -...
  • Page 173 3300 ICP Technician’s Handbook – Release 3.2 3. Back up the 3300 ICP database (including voice mail) to your 4. Insert the Mitel Networks 3300 ICP software CD-ROM into the CD drive of the installer's PC. 5. Run the "Setup.exe" program from the CD.
  • Page 174 3300 ICP Technician’s Handbook – Release 3.2 - Select System Capacity -> License and Options Select. - Fill in the purchased system options. 17. Reboot. 18. If you have a database backup, Restore the customer data to the system OR program the system using the System Administration Tool.

  • Page 175: Management Tool Fails To Launch

    3300 ICP Technician’s Handbook – Release 3.2 Management Tool Fails to Launch The Mitel Networks 3300 ICP management tools include the System Administration, the Group Administration, and the Desktop Tools. Because all of the management tools depend on being allowed to set cookies to maintain sessionID state, login will fail if cookies are not enabled.

  • Page 176: Maintain

    3300 ICP Technician’s Handbook – Release 3.2 Maintain Healthy System Checklist Ensure that the system is running properly by checking that there are: • No alarms present • DBMS Status initialized flag is on • DBMS check is scheduled •...

  • Page 177: System Security Checklist

    - Modules for information on the MMC cards (Dual FIMs, Echo Cancellers, DSPs etc.) Backing Up System Information The system back up includes call control data: 3300 ICP databases, internal DHCP server configuration, and voice mail (with or without messages).

  • Page 178: Viewing Logs

    3300 ICP Technician’s Handbook – Release 3.2 To back-up the system: 1. Click Maintenance and Diagnostics. 2. Click Back-up. 3. Copy the identitydb.obj file to your PC (if required). Follow the instructions displayed on the screen. 4. Enter the path on your local drive to store the backup (e.g.
  • Page 179 3300 ICP Technician’s Handbook – Release 3.2 4. Highlight the desired log by moving your cursor over it and click once. - The details of the log will be displayed in the lower half of the screen. - 171 -...

  • Page 180: List Of Maintenance Commands

    3300 ICP Technician’s Handbook – Release 3.2 List of Maintenance Commands BACKGROUND BACKGROUND ON BACKGROUND OFF BACKGROUND STATUS BACKGROUND STATUS CEPT BACKGROUND STATUS DS1 BACKGROUND STATUS R2 BACKGROUND STATUS UNIVERSAL E1 BACKGROUND STATUS UNIVERSAL T1 BLF REFRESH BLF REFRESH CEID <CEID INDEX>...
  • Page 181 3300 ICP Technician’s Handbook – Release 3.2 CCS RESET DPNSS ROUTE_OPT_STATISTICS CCS SHOW DPNSS FEATURE CCS SHOW DASS2 FEATURE_STATUS CCS SHOW DPNSS ROUTE SUMMARY CCS SHOW DPNSS ROUTE DETAILED CCS SHOW DASS2 ROUTE_OPT_STATISTICS CCS TRACE ENABLE CCS TRACE DISABLE CCS TRACE SHOW OUTPUT CCS TRACE SHOW CONTEXT CCS TRACE SET CONTEXT <location ID>...
  • Page 182 3300 ICP Technician’s Handbook – Release 3.2 DBMS CLIENT DBMS FLAG OFF DBMS SAVE DBMS STATUS DIGITAL TRUNK STATISTICS DTSTAT CLEAR <unit> <shelf> <slot> <hybrid> DTSTAT READ <unit> <shelf> <slot> <hybrid> DTSTAT READ <unit> <shelf> <slot> <hybrid> LAST <number of hours>...
  • Page 183 3300 ICP Technician’s Handbook – Release 3.2 LANGUAGE SELECT <language> SETS DEFAULT FROM <catalog> LOAD LOAD <unit/module> LOAD IPDevice <1,2...700> LOAD IPDevice <1> TO <700> LOAD <unit> <shelf> <slot> <circuit> LOAD <unit> <shelf> <slot> <circuit> <channel> LOCATE LOCATE AGENT <agent identifier>...
  • Page 184 3300 ICP Technician’s Handbook – Release 3.2 LOCATE FIRST FREE PLID <card type> <unit> <shelf> <slot> LOCATE GROUP GROUP_REPORTING_NUM <number> LOCATE NUMBER <number> LOCATE PATH PATH_REPORTING_NUM <number> LOCATE PLID <unit> <shelf> <slot> LOCATE PLID <unit> <shelf> <slot> <circuit> LOCATE REMOTE <number>...
  • Page 185 3300 ICP Technician’s Handbook – Release 3.2 PCM TEST BOTH <number> PCM TOTALS PENDING PENDING CHANGES DELETE PENDING CHANGES DISPLAY ALL PENDING CHANGES DISPLAY COUNT PENDING CHANGES DISPLAY NEW <number> PENDING CHANGES GENERATE <string> BLANK PENDING CHANGES GENERATE BLANK BLANK PENDING CHANGES GENERATE BLANK <string>...
  • Page 186 3300 ICP Technician’s Handbook – Release 3.2 READDATETIME REMOVE REMOVE COURTESY DOWN <unit> <shelf> <slot> <circuit> REMOVE COURTESY DOWN EXTENSION <number> RESOURCE RESOURCE <unit> <shelf> <slot> <circuit> <channel> RESOURCE XNET <number> RTS <unit> <shelf> <slot> RTS <unit> <shelf> <slot> <circuit>...
  • Page 187 3300 ICP Technician’s Handbook – Release 3.2 STATE STATE <unit> STATE <unit> <shelf> STATE <unit> <shelf> <slot> STATE <unit> <shelf> <slot> <circuit> STATE EXTENSION <number> STATE TRUNK GROUP NUMBER STATE XNET PBX <number> STATE XNET LINK <number> TEST TEST <unit>...
  • Page 188 3300 ICP Technician’s Handbook – Release 3.2 TYPE WRITEDATETIME <year><month><day> <day of the week> <hours> <mins> <seconds> - 180 -...

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