Mitel SX-200 ICP Technician's Handbook
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Mitel SX-200 ICP Technician's Handbook

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CX/CXi Controller
TECHNICIAN'S HANDBOOK
Release 4.0

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  • Page 1 CX/CXi Controller TECHNICIAN’S HANDBOOK Release 4.0...
  • Page 2 Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Hardware Ports and Connectors..............21 Controller Components ..................22 Identify the Required Components..............23 Installation Checklist ..................24 Basic Installation Overview .................27 Installing the SX-200 ICP CX/CXi Controller ............28 Installing Optional Controller Hardware ..............29 Precautions ....................29 Removing the cover ..................30 Install the Analog Option Board (AOB) ............32 Installing optional DSP module(s) ..............35...
  • Page 4 SX-200 ICP CX/CXi Technician’s Handbook Installing Controller Software Using an External CompactFlash Card (Optional Initial Install) ..................48 Installing APC Software ..................50 Wall or Rack Mounting ..................51 Wall mounting the controller ................51 Rack mounting the controller ................. 52 Installing an ASU II .....................
  • Page 5 Programming IP Sockets for Hotel/ Motel terminals and ACD Monitor .....115 Programming Voice mail with PMS Integration ..........117 Requirements....................117 SX-200 ICP Programming................118 Setting up the Ether232 ................118 Programming the PMS Interface on the SX-200 ICP ........119 Requirements....................119 SX-200 ICP Programming................119 Programming SpectraLink Wireless Telephones ..........123 Requirements....................123 Programming....................123...
  • Page 6 SX-200 ICP CX/CXi Technician’s Handbook Chapter 4 : Advanced Installation and Programming Overview ......................137 Networking Capabilities of the SX-200 ICP ............138 Planning your Installation ................. 139 IP Networking ....................140 Requirements for IP Networking - CX............140 Virtual LANs (VLANs) .................. 141 Requirements for IP Networking - CXi............
  • Page 7 Troubleshooting T1 Trunks (D4 DS-1) ..............226 Synchronization....................226 Signaling Types....................227 Test/Verify (T1) ....................227 Troubleshooting Voice Mail ................230 SX-200 ICP Property Management System Interface ........232 Property Management System Messages ...........232 SX-200 ICP and PMS Cannot Communicate..........235 Testing the PMS Interface of the PBX ............235...
  • Page 8 SX-200 ICP CX/CXi Technician’s Handbook Chapter 7 : Advanced Troubleshooting and Repair About this Chapter .................... 239 General Network Troubleshooting ..............240 Check List ....................240 Troubleshooting IP Phone Connectivity ............242 Using a network analyzer to debug ............. 242 Connectivity problems .................

  • Page 9: Chapter 1 Introduction

    Chapter 1 Introduction...
  • Page 10 SX-200 ICP CX/CXi Technician’s Handbook...

  • Page 11: About This Handbook

    You MUST complete the Advanced I & M course if you are planning to • connect a PC to the PC port on the IP Phones (enable System Option 131) • connect the SX-200 ICP in an existing LAN (Local Area Network) • use an external DHCP (Dynamic Host Configuration Protocol) server •...

  • Page 12: Where You Can Find More Information

    Release Notes before you begin a software upgrade. The Release Notes are included on the system software CD-ROM. You ® can also obtain the latest Release Notes from Mitel OnLine at www.mitel.com. Note that you must be a registered user to access Mitel OnLine.
  • Page 13 Obtain the latest TBs from Mitel OnLine. Mitel Knowledge Base The Mitel Knowledge Base is a searchable database of problem-solving information on the SX-200 ICP and other Mitel products. The database is accessed through Mitel Online. Accessing Mitel Online You can access Mitel Online from the www.mitel.com Web site.

  • Page 14: Contacting Mitel

    MUST keep a proper record of it. A new password is issued to you if you are purchasing new options. Before attempting the software upgrade, to confirm a current password or to purchase new options and receive a new password, call Mitel Customer Service during normal business hours. Helpful websites For definitions of technical terms •...

  • Page 15: Symbols Used In This Handbook

    Introduction Technical Support - Mitel Dealers Please contact Mitel Technical Support if you require technical assistance. If you cannot resolve the problem by using the Troubleshooting chapter, please collect the required information listed in “Before You Contact Technical Support” on page 91 before calling Mitel Technical Support.

  • Page 16: About The Sx-200 Icp Cx/Cxi

    CXi includes an Internet gateway with firewall, and a powered 16-port Layer 2 switch. Tailored for small enterprises, the SX-200 ICP CX/CXi supports up to 100 IP phones, eight ONS/CLASS circuits, 12 LS/CLASS circuits, one T1 or PRI link, up to 3 ASU IIs (with ONS/LS combo cards) and 16 IP trunks for private networking.

  • Page 17: System Configurations

    DSP -Quad CIM MMC Notes: 1. Only Mitel-provided hard drives and CompactFlash cards should be installed; those obtained elsewhere are not supported. See Appendix B for part numbers. 2. Larger capacity media is strongly advised for systems with more...
  • Page 18 SX-200 ICP CX/CXi Technician’s Handbook Figure 1: Basic SX-200 ICP System (CXi controller shown)

  • Page 19: Dsp Configurations

    Introduction DSP configurations The table below lists some DSP requirements for the system. The requirements are guidelines only; the actual number of DSPs needed depends on the intended use of the system. The DSP Configuration Option (Form 4, Option 132) to use with the CX/CXi is BUSINESS 1 as shown in Table 3: Table 3: DSP Configurations With...
  • Page 20 SX-200 ICP CX/CXi Technician’s Handbook Table 3: DSP Configurations (continued) With DSP Configuration Without Compression Compression Base + T1/E1 Combo + 10 three-party conf. 10 three-party conf. Quad DSP (7 total) 16 voice mail ports 16 voice mail ports 0 G.729 channels 16 G.729 channels...

  • Page 21: Supported Peripherals

    5330 5340 Note: The SX-200 ICP CXi (Release 2.1 or higher) and CX (Release 4.0 and higher) also support the Dual Mode (or DPLite) 5215 and 5220 IP phones. The Dual Mode phones look the same as the original 5215 and 5220 phones.

  • Page 22: Default Database Configuration

    The CDE Forms are factory-set with default values that make it easier and faster to program the system. The defaults allow you to install the SX-200 ICP in a square KTS (key telephone system) configuration with up to 16 IP phones and four analog terminals (phone, fax, or modem) and make extension-to-extension calls without doing any programming.

  • Page 23: Voice Mail Related

    340 • SMDR/CDE Print default ON to IP socket 61328 • default DHCP settings and a SX-200 ICP Controller default IP address (192.168.1.2) to match (factory-set). Note: See Appendix A for a list of default values in the programming forms.
  • Page 24 SX-200 ICP CX/CXi Technician’s Handbook...

  • Page 25: Chapter 2 : Basic Installation

    Chapter 2 Basic Installation...
  • Page 26 SX-200 ICP CX/CXi Technician’s Handbook...

  • Page 27: Before You Begin

    Basic Installation Before You Begin A successful installation of the SX-200 ICP CX/CXi depends on careful planning, especially when integrating the system into an existing data network. For detailed planning information, see the Engineering Guidelines in the Documentation folder on the SX-200 ICP software CD-ROM.
  • Page 28 SX-200 ICP CX/CXi Technician’s Handbook Connect a Music on Hold source, Pager, Night Bells, and any other optional devices to the back of the controller; see pages 61-64 for installation details. 4. Power up the controller. The Alarms LEDs on the controller flash and the IP Phones display IP addresses.

  • Page 29: Sx-200 Icp Cx/Cxi Hardware

    Basic Installation SX-200 ICP CX/CXi Hardware Hardware Ports and Connectors Figure 2: CXi Controller Front Panel Figure 3: CX Controller Front Panel...

  • Page 30: Controller Components

    SX-200 ICP CX/CXi Technician’s Handbook Figure 4: CX and CXi Controller Rear Panel Controller Components Figure 5: Controller Components...

  • Page 31: Identify The Required Components

    Basic Installation Identify the Required Components The range of possible system configurations is determined by the type and number of controller components included. Table 4: System Components System components Capabilities Basic Controller • 6 LS/CLASS, 4 ONS/CLASS • 2 PFT (Power Fail Transfer) circuits •...

  • Page 32: Installation Checklist

    Note: Release 4.0 will not install the 5330/5340 firmware load on systems using 256 MB CompactFlash. To use the full feature set of this phone with the SX-200 ICP, you need a 512 MB CompactFlash or an internal hard drive. Flash-based systems that do not plan to use the 5330/40 phones can upgrade to Release 4.0 without increasing storage media.
  • Page 33 Network Interface Card: Full Duplex 10/100M (100M recommended, especially when connected to the PC port on an IP phone) a serial cable to connect a PC to the SX-200 ICP Controller FTP Server—used for software upgrades, database backups, and uploading maintenance logs...
  • Page 34 LAN interface. IP Address Requirements You need IP addresses for • The SX-200 ICP controller if not using the default • Each IP phone (a range of IP addresses assigned by the DHCP Server or statically assigned) •...

  • Page 35: Basic Installation Overview

    Basic Installation (Optional) Door Phone/Opener (Optional) Alarm device to signal system alarms (Optional) Mitel Managed Application Server software on Applications Processor Card (APC) and APC hard drive. (Optional) SMTP e-mail server and clients for forwarding voice mail to e-mail and for e-mail notification of 911 calls and system alarms.

  • Page 36: Installing The Sx-200 Icp Cx/Cxi Controller

    SX-200 ICP CX/CXi Technician’s Handbook Installing the SX-200 ICP CX/CXi Controller The SX-200 ICP system is shipped with the system software and a default database installed. The optional components (DSP modules, Analog Option Board, etc.) are field-installed. 1. Install optional controller hardware according to the instructions on the pages indicated.

  • Page 37: Installing Optional Controller Hardware

    Basic Installation Installing Optional Controller Hardware • Analog Option Board • T1/E1 Combo Module • Stratum Clock Module • Dual DSP Option Modules • Application Processor Card • Quad CIM Module • APC hard drive • System hard drive Precautions WARNING: INSTRUCTIONS MUST BE FOLLOWED EXPLICITLY WHEN THEY INVOLVE THE PRIMARY POWER SUPPLY OF THE UNIT.

  • Page 38: Removing The Cover

    Removing the cover To remove the SX-200 ICP Controller cover: 1. Unplug the power cord from the controller and disconnect all cables. 2. Remove the controller from the rack or wall and place it on a suitable work area (if applicable).
  • Page 39 Basic Installation To replace the cover: 1. Turn the controller until the front panel is facing forward. 2. Align the pins inside the cover with the corresponding slots on the controller, and then lower the cover to seat it. 3. Slide the cover toward the front of the controller as far as it will go. 4.

  • Page 40: Install The Analog Option Board (Aob)

    SX-200 ICP CX/CXi Technician’s Handbook Install the Analog Option Board (AOB) If installing version 2 of the AOB, then the AMB must also be replaced and the software must be upgraded to release 3.0 or greater. The AOB version 2 kit includes a new power cable.
  • Page 41 Basic Installation 4. Insert the replacement faceplate into the back of the controller and attach it with screws ( ). 5. Place the AOB on a flat surface. 6. Attach the flex and power cables. To attach the flex cable, lift up on the tabs at the end of the connector to loosen it, insert the cable label side down, and then press down on the tabs to tighten connector ( ).
  • Page 42 SX-200 ICP CX/CXi Technician’s Handbook 8. Connect the other end of the flex cable and power cable where indicated in the following figure. The horizontal flex cable connector is hinged: flip up to loosen it, insert the cable, and then press down to tighten ( ).

  • Page 43: Installing Optional Dsp Module(S)

    Basic Installation Installing optional DSP module(s) The basic SX-200 ICP CX/CXi has two DSPs built into the motherboard. Two more can be added by installing a Dual DSP Module in Module Slot 3. Four more can be added using a Quad DSP in Slot 3. For information on determining DSP requirements, see “DSP configurations”...

  • Page 44: Installing An Optional T1/E1 Combo Module

    SX-200 ICP CX/CXi Technician’s Handbook Installing an optional T1/E1 Combo module The T1/E1 Combo MMC combines T1/D4 or PRI trunking and DSP functionality in a single card. It also includes a Stratum 4 clock and installs in Module Slot 1 or 2.
  • Page 45 Basic Installation 7. Program the module in CDE; for instructions, see page 100. T1/E1 Combo Module Tip/Ring Assignments NT/LT Settings Signal NT (Default) Rx Ring Tx Ring Rx Tip Tx Tip Tx Ring Rx Ring Tx Tip Rx Tip...

  • Page 46: Installing The Optional Quad Cim Module(S)

    SX-200 ICP CX/CXi Technician’s Handbook Installing the optional Quad CIM Module(s) Prior to Release 4.0, ASUs could only be connected to the onboard CIMs. In Release 4.0, the optional Quad CIM module has four ports, the first three of which provide connectivity to ASUs using Category 5 UTP copper cabling.

  • Page 47: Installing An Optional System Hard Drive

    11 hours to over 400 hours by replacing the card with a system hard drive. The hard drive is available as FRU from Mitel (see Appendix C on page 339 for part numbers). Notes: 1.
  • Page 48 SX-200 ICP CX/CXi Technician’s Handbook 7. Remove the internal CompactFlash card. Keep it on hand. 8. To install the hard drive, a. Set the jumpers on the drive to the Master setting. b. Lower the drive onto the bracket ( ).
  • Page 49 Basic Installation 9. Replace the cover. 10. Insert the internal CompactFlash card previously removed into the external card slot. 11. Restore power to the controller. 12. Re-establish a serial connection to the controller and wait while the new media is formatted and the contents of the CompactFlash card copied to it.

  • Page 50: Installing An Optional Application Processor Card

    SX-200 ICP CX/CXi Technician’s Handbook Installing an optional Application Processor Card The optional Application Processor Card (APC) is a CPU on a Compact PCI card. It hosts the Managed Application Server (MAS) software. To install an optional APC: 1. Unplug the power cord from the controller.
  • Page 51 Basic Installation 5. To seat the connectors, grasp the main board with your fingertips and press down firmly on the middle of one side of the APC with your thumbs as shown. Repeat for the other side of the APC next to the fan. You should hear and feel the connectors seating themselves.
  • Page 52 SX-200 ICP CX/CXi Technician’s Handbook 7. Place the four screws (supplied) in the heat spreader, and lower the heat spreader onto the APC. Align the cutout on the heat spreader above the memory modules on the APC. 8. Tighten the screws in an alternating pattern until they are snug. Do not over-tighten 9.

  • Page 53: Installing An Apc Hard Drive

    Basic Installation Installing an APC hard drive If you are installing the optional Application Processor Card, then you must also install the APC hard drive to support the Managed Application Server (MAS) operating system and applications. Note: The hard drive must be configured to operate as a Master. See the manufacturer’s documentation for the required jumper settings.
  • Page 54 SX-200 ICP CX/CXi Technician’s Handbook 6. Connect the power and IDE cables to the corresponding connectors on the hard drive(s) and main board. The cables are keyed for proper connection. Connect the System hard drive IDE cable to the main board Note: connector labeled MPC8270 HARDDRIVE.

  • Page 55: Installing The Stratum Clock

    Basic Installation Installing the Stratum clock 1. Unplug the power cord from the controller. 2. Remove the top cover and front panel. 3. Gently seat the Clock Module onto the Main Board. 4. Attach the screws. 5. Replace the top cover and front panel. 6.

  • Page 56: Installing Controller Software Using An External Compactflash Card (Optional Initial Install)

    Installing Controller Software Using an External CompactFlash Card (Optional Initial Install) The SX-200 ICP is shipped from the factory with the system software and a default database installed. Perform this procedure only if you, • are upgrading the system software on site •...
  • Page 57 Basic Installation 7. Click Next to begin installing the software on the CompactFlash card. 8. Click Finish to complete the installation. Note: Wait until the computer completes writing to the CompactFlash card before removing it. To ensure completion, DO NOT click STOP before EJECT. Note: Some CompactFlash readers have problems with cards larger than 128M: the PC reports that all files have been copied to the card when, in fact, they have not.

  • Page 58: Installing Apc Software

    Note: If the installation script fails to appear after pressing Enter, open a second secure telnet client and connect to port 2000 in order to access an MTCE session on the SX-200 ICP. From MTCE, reboot the APC by entering SYSTEM > RE_START > RESET_APC > ENTER. If a boot: prompt appears;...

  • Page 59: Wall Or Rack Mounting

    Basic Installation Wall or Rack Mounting The SX-200 ICP controller is wall- and rack-mountable. Wall mounting the controller Required parts and tools: • Wall mount bracket (supplied) • Two #10 screws and washers (supplied) • Two self-tapping screws • Drill and screwdriver(s) CAUTION: Make sure the wall material is capable of supporting the weight of the unit.

  • Page 60: Rack Mounting The Controller

    SX-200 ICP CX/CXi Technician’s Handbook 6. Hang the controller onto the bracket as shown below. Rack mounting the controller Use the Rack Mount Kit (Part Number: 57006640) to rack mount the controller. CAUTION: When installing the system in an enclosed rack,...

  • Page 61: Installing An Asu Ii

    Basic Installation Installing an ASU II Up to three ASU II units can be connected to the controller via Quad CIM. There is no need to power down the controller to make the connection. Note: For this release, the Quad CIM module is used for ASU II support only (no bay functionality).
  • Page 62 SX-200 ICP CX/CXi Technician’s Handbook To install an ASU II: 1. Mount the ASU II. The ASU II can be located up to 30 meters (100 feet) away Note: from the SX-200 ICP 2. Connect a cross-over Category 5 cable with RJ-45 connector to the CIM port on the ASU II and a free CIM port on the controller.

  • Page 63: Installing An External Layer 2 Switch For Increased Ip Connections (Cx/Cxi)

    Basic Installation Installing an External Layer 2 Switch for Increased IP Connections (CX/CXi) To increase IP connection capacity, connect a customer-supplied Layer 2 switch to the 10/100/1G LAN port. If required, connect a second switch to the first to expand to 100 IP devices (the system maximum). Use VLAN-capable switches if installing the controller on a voice and data network.

  • Page 64: Layer 2 Switch Programming

    SX-200 ICP CX/CXi Technician’s Handbook All can be ordered from Mitel; they are NOT included with the system or phones. See Appendix B for part numbers. Note: Power backup to the IP Phones, the SX-200 ICP, and the Ethernet switches is required to maintain service during a power failure.

  • Page 65: Connecting The Phones And Lines

    256 MB CompactFlash. To use the full feature set of this phone with the SX-200 ICP, you need a 512 MB CompactFlash or an internal hard drive. Flash-based systems that do not plan to use this phone can upgrade to Release 4.0 without hardware changes.
  • Page 66 SX-200 ICP CX/CXi Technician’s Handbook • Up to four PKMs (PKM12 or PKM48) are supported on Dual Mode IP Phones. Only one PKM can be attached to a set. Multiple PKMs on a set require an AC adapter. • Conference units require an AC adapter.

  • Page 67: Ons/Class And Ls/Class Ports

    Basic Installation ONS/CLASS and LS/CLASS ports Connect the LS CLASS trunks and any ONS phones to the line ports on the back of the controller using standard 4-conductor cables with RJ-11 connectors. After connecting the LS trunks, use the Line Quality Test to program the audio configuration settings.

  • Page 68: Adding A Pkm

    (such as 24-volt adapters) are required. For CX requirements, refer to the external Layer 2 Switch manufacturer’s documentation. PKMs and power adapters can be ordered from Mitel. See Appendix B for part numbers. CDE programming Associate the PKM with the attached phone in Form 09, Desktop Device Assignments.

  • Page 69: Connecting Music On Hold, Paging And Door Phone/Door Opener

    Door Phone/Door Opener Music on Hold (MOH) interface The mini (1/8" - 3.5 mm) stereo jack on the back panel of the SX-200 ICP controller provides an interface to an external music source (radio, CD player, etc.) for Music on Hold.
  • Page 70 SX-200 ICP CX/CXi Technician’s Handbook Table 7: MOH, Pager, Generic Relay Pinouts Port Bay/Slot/Circuit Pins Signal Music on Hold 1/13/29/1 mini stereo jack (1/8" - 3.5 mm) Pager Relay 1 (AMB) 1/13/30/2 Normally Closed Common Pager Relay 2 (AOB) 1/13/31/2...

  • Page 71: Door Phone/Door Opener

    Basic Installation Door Phone/Door Opener Customer-provided door phone units (up to four) can be connected to ONS ports to provide two-way communication between an entryway and designated extensions. Door entry is controlled by the general-use relays in the controller—two on the AMB and two on the AOB. Each relay connects to an electric lock that is operated by key presses at the designated extension(s).

  • Page 72: Connecting A Night Bell And Alarm Device

    SX-200 ICP CX/CXi Technician’s Handbook Connecting a Night Bell and Alarm Device Night bells and devices such as lamps used to signal Critical alarms connect to the general-use relays via connectors on the back of the controller. See Table 7 on page 62 for connector pinouts.

  • Page 73: Setting Up An Ftp Server On A Maintenance Pc

    Basic Installation Setting up an FTP Server on a Maintenance PC An FTP server is required to back up all configuration data and voice mail messages in the controller. The server is also used to download new software to the controller through its built-in FTP client and to upload Maintenance logs.

  • Page 74: System Health Check

    SX-200 ICP CX/CXi Technician’s Handbook 2. In the server application, Create a User for password-protected logins or allow Anonymous (no password required) logins. The default database is programmed to allow Anonymous logins. The default user name is FTP. Set up the paths to the directories you created in step 1.

  • Page 75: Chapter 3 : Basic Programming

    Chapter 3 Basic Programming...
  • Page 76 SX-200 ICP CX/CXi Technician’s Handbook...

  • Page 77: Programming Overview

    Basic Programming Programming Overview This chapter provides the key procedures to follow when programming the system. Refer to the SX-200 ICP Technical Documentation for comprehensive and detailed programming information. The key steps to programming the system are Prepare to enter customer data...

  • Page 78: Preparing To Enter Customer Data

    VT100™ emulator such as HyperTerminal™ • for remote or LAN-based connections, a secure Telnet client that supports SSL/TLS (Mitel Telnet client version 1.0.0.1 or later recommended), or a web browser (Internet Explorer 6 or Mozilla Firefox) to access the SX-200 ICP Web Interface •...

  • Page 79: Secure Telnet Connection To The Controller

    1. Install and then launch the secure Telnet client. 2. Enter the hostname or IP address of the controller, and port 2000. For example, to open a connection with the Mitel Telnet client, enter: open 192.168.1.2 2000 The IP address in the example is the default; use Form 47 to check or change it.

  • Page 80: Web Interface Connection To The Controller

    SX-200 ICP CX/CXi Technician’s Handbook Web Interface Connection to the Controller A web browser can be used to connect to the SX-200 ICP from the LAN and manage the system using the embedded SX-200 ICP Web Interface. Before using the SX-200 ICP Web Interface, configure the management PC as follows: •...

  • Page 81: Port Usage

    Basic Programming Port Usage If the SX-200 ICP is operating behind a firewall, you may need to open the following ports. Table 8: Port Usage for IP Trunks Function Transport Port AMC Communications DHCP Server DHCP Client TFTP HTTP HTTPS...

  • Page 82: Enabling Moss Options

    To enable MOSS options: 1. Select Form 04. 2. Press ENTER MOC and enter the Mitel Options Code printed on the MOSS Sheet that is included with the system software package. 3. Enter the Mitel Options password to activate the purchased options. The password must be the password that is printed on the MOSS sheet.

  • Page 83: System Options To Avoid

    Note: The default numbering plan uses three-digit extension numbers. If you require a four-digit plan, either reprogram Forms 9, 17, and 50 or install the four-digit database available on Mitel Online. For more information, see “Installing an alternate database” on page 187.

  • Page 84: Programming Features For Each Phone

    SX-200 ICP CX/CXi Technician’s Handbook Programming Features for each Phone Before you begin • Ensure that the phone-related MOSS options are specified in CDE Form 04, System Options. • Enable COS options for features that are COS dependent. To program features for IP phones: •...
  • Page 85 Basic Programming Table 10: Feature Codes (continued) Code Feature Key Code Feature Privacy Release Forward Busy/No Answer Override (Intrude) To program features using Feature codes: • Using the phone dialpad, enter the Program Feature Key access code. • Press a programmable key. •...
  • Page 86 SX-200 ICP CX/CXi Technician’s Handbook The programmable keys on 5215 IP Phones are numbered as follows: Note: Key 1 is reserved for the phone’s prime directory number. The programmable keys on 5207 (not shown) and 5220 IP Phones are numbered as follows...
  • Page 87 Basic Programming The programmable keys on 5212 and 5330 (not shown) IP Phones are numbered as follows...
  • Page 88 SX-200 ICP CX/CXi Technician’s Handbook The programmable keys on 5224 and 5340 (not shown) IP Phones are numbered as follows The keys on the 5448 PKM are numbered as follows:...
  • Page 89 Basic Programming The keys on the 5412 PKM are numbered as follows:...

  • Page 90: Programming Embedded Voice Mail

    SX-200 ICP CX/CXi Technician’s Handbook Programming Embedded Voice Mail Note: Embedded voice mail Release 6.22 (included in SX-200 ICP Releases 2.0 and 2.1) supports notification on every new message regardless of whether or not notification for previous messages has already been answered.

  • Page 91: Voice Mail Forms

    Basic Programming See “CDE Programming for Embedded Voice Mail” in the Technical Reference for programming requirements when not using the default database. Voice Mail Forms Use the following CDE forms to complete the voice mail programming: Table 11: Voice Mail Options Form Options Used to set the following system-wide parameters:...
  • Page 92 SX-200 ICP CX/CXi Technician’s Handbook Table 11: Voice Mail Options (continued) Form Options to customize the following Used to add and delete mailboxes and mailbox settings: • Mailbox type (extension, guest, information-only, transfer-only, etc.) • Message Notification • Forward of Voice Mail to E-mail using SMTP or IMAP (Unified Messaging - standard) •...

  • Page 93: Setting Up Rads

    Basic Programming Setting up RADs Before you begin, • determine how the customer intends to use the RADs. • map the expected call flow to determine how many messages are required and the order of play. • script the messages and say them several times to ascertain how much time they take.
  • Page 94 SX-200 ICP CX/CXi Technician’s Handbook If the selected RAD greeting already exists, you will hear it along with prompts to accept, review or re-record it. Record the greeting, speaking clearly into a handset (do not use a handsfree or speaker phone).

  • Page 95: Setting Up Record A Call

    Basic Programming Setting up Record a Call 1. Form 04, System Options Enable Record a Call, Option 87. 2. Form 02, Feature Access Codes: Choose an access code for Send Message (feature number 41; default code *41) if sharing Record a Call ports with voice mail messages.

  • Page 96: Using The Administrator's Mailbox

    SX-200 ICP CX/CXi Technician’s Handbook 7. Form 50, Mailboxes Program a mailbox for each extension that requires use of Record a Call. Using the Administrator’s Mailbox The Administrator's Mailbox allows you to do some voice mail programming using a telephone. Programming by phone cannot completely replace CDE programming;...
  • Page 97 Basic Programming Accessing the Administrator's Mailbox Follow these steps to log in to the administrator's mailbox. 1. From any internal DTMF telephone, lift the handset and obtain dial tone. 2. Dial the voice mail hunt group number (default is 300). The system answers and plays the usual greeting.
  • Page 98 SX-200 ICP CX/CXi Technician’s Handbook Figure 10: Administrator Mailbox Menu...
  • Page 99 Basic Programming Voice Mail Notification On Every New Message To activate voice mail notification on every new message (which can only be performed using the telephone user interface): 1. Access the System Administrator's mailbox. 2. When prompted for a passcode, enter the Technician's passcode (default is 9731) instead of using either the Administrator’s passcode or the Manager's passcode.

  • Page 100: Testing Voice Mail Operation

    SX-200 ICP CX/CXi Technician’s Handbook Testing Voice Mail Operation Perform the following tests to verify that voice mail is working properly. 1. Call the business using an outside line or cell phone. Verify that you hear the company open or closed greeting (as appropriate) and that the message is clear and understandable.

  • Page 101: Programming Phonebook

    Basic Programming Programming Phonebook 1. Form 04, System Options/System Timers Enable System Option 128, Phonebook. Note: The option must be purchased (listed on MOSS sheet). Note: Phonebook and Speak@Ease (Option 85) cannot both be enabled. 2. Form 19, Call Rerouting Table Program the voice mail hunt group number to the “Phonebook Number For This Tenant”...

  • Page 102: Programming A Printer Port

    SX-200 ICP CX/CXi Technician’s Handbook Programming a Printer Port Data for the functions listed below can be output through an IP socket in the controller to a telnet-enabled application for printing. Table 12: • SMDR • ACD Real Time Events •...

  • Page 103: Programming Stations/Sets Automatically

    Basic Programming Programming Stations/Sets Automatically The AUTO PROGRAM function in Form 09, Desktop Device Assignments, checks for unprogrammed circuits in the system and programs them as follows: • Extension numbers are automatically assigned according to a Bay, Slot, Circuit address format “BSCC”, where B is the Bay number (1-8) S is the slot number (1-8) CC is the cct number (01-12).
  • Page 104 SX-200 ICP CX/CXi Technician’s Handbook Note: The maximum length of extension numbers is five. It is recommended that the length be equal to the “Length of Mailbox Numbers” in Form 49, to take advantage of automatic mailbox creation. After verifying that the unprogrammed sets are physically connected, the system automatically programs all unprogrammed circuits.

  • Page 105: Deleting A Device And All Dependent Resources

    Basic Programming Deleting a Device and All Dependent Resources The DELETE softkey in Form 09 (Desktop Device Assignments), deletes a device and all of its dependent resources including • All line keys that are programmed on a deleted set or PKM module •...

  • Page 106: Programming A Single Line Voice Station

    SX-200 ICP CX/CXi Technician’s Handbook Programming a Single Line Voice Station The default database for a basic system has programming for four ONS/CLASS circuits. The Analog Option Board adds four more. See Table 6 on page 59 for circuits locations. If you are starting with a blank database, follow the steps below to program a single line voice station: 1.

  • Page 107: Programming A Multi-Line Set

    Basic Programming Programming a Multi-Line Set The default database for a basic SX-200 ICP CX/CXi has programming for sixteen multi-line IP phones. See page 281 for circuits locations, extension numbers and other defaults. If you are starting with a blank database, follow the steps below to program a multi-line set: 1.

  • Page 108: Programming A T1/E1 Trunk

    SX-200 ICP CX/CXi Technician’s Handbook Programming a T1/E1 Trunk 1. Form 53, Bay Location Assignment Assign the module a bay number. 2. Form 01, System Configuration Program a T1 Trunk Card in Slot 2 (MMC 1) or 6 (MMC 2).

  • Page 109: Programming A Pri Trunk

    Basic Programming Programming a PRI Trunk 1. Form 53, Bay Location Assignment Assign the T1/E1 Combo module a bay number. Note: Reset the system after updating Form 53. 2. Form 1, System Configuration Program the trunk card as T1 ISDN for the slots specified in the following table.
  • Page 110 SX-200 ICP CX/CXi Technician’s Handbook For extensions (sets and stations), the following COS options must be set: Table 13: Extension COS Options for Systems with embedded PRI Notes COS Option Setting 236 – Outgoing Trunk Callback Disable 237 – Outgoing Trunk Campon Disable 502 –...
  • Page 111 Basic Programming 5. Form 15, Dial-In Trunks • PRI trunks are Dial-In Trunks and are not normally used in a Non-Dial-in configuration. Search for the correct Bay/Slot/Circuit and enter the following for each trunk: COS number – see previous requirements COR number (if required) Tenant number –...
  • Page 112 SX-200 ICP CX/CXi Technician’s Handbook 7. Form 42, T1 Link Descriptor Create a Link Descriptor for the PRI trunks using the recommended settings in the following table: Table 14: T1 Link Descriptor Values for PRI trunks Descriptor Value Alarm debounce timer (300 –3200 ms)
  • Page 113 10. Form 22, Modified Digit Table DID Calling Party Number to the network interacts with the current SX-200 ICP system networking functionality and ignores programmed node-IDs in the T1/E1 Combo module. The Node ID Information Element (“*8”) for Analog Networking, if programmed in the Modified Digit Table, will be ignored by the module.

  • Page 114: Programming Analog Trunks

    SX-200 ICP CX/CXi Technician’s Handbook Programming Analog Trunks Non Dial-In Trunks 1. Form 01, System Configuration Program a trunk card that meets the trunk type requirements. 2. Form 13, Trunk Circuit Descriptor Create a trunk circuit descriptor that corresponds to the type of trunk that you are programming.

  • Page 115: Dial-In Trunks

    Basic Programming The trunk numbers are assigned in sequence, beginning with the first trunk in the range. If there are trunks that are already programmed within that range, those trunks are skipped. The trunk number sequence is incremented each time a trunk is skipped. If the trunk number is incremented to a value that is already used, the sequence continues to increment until a free number is found.

  • Page 116: Disa Trunks

    SX-200 ICP CX/CXi Technician’s Handbook Column N lists the number of expected digits. IMPORTANT: Changing the N field of a working system from 0 to any other digit or vice versa removes the trunks from the trunk group. Note: If this digit is 0, the system treats this as a Tie trunk. If this digit is not 0, the system treats this as a DID trunk.

  • Page 117: Programming T1 And Pri Trunks As Disa Trunks

    Basic Programming Column X: leave blank Assign a Trunk Name if desired. The set displays this name for incoming and outgoing calls. Recommended Options for System Security Form 03: Enable Option 808 (Special DISA). Form 04: Enable Option 5 (Verified Account Codes) and specify the account code length (Option 55).

  • Page 118: Programming Ani/Dnis On An Incoming Trunk

    SX-200 ICP CX/CXi Technician’s Handbook Programming ANI/DNIS on an Incoming Trunk ANI (Automatic Number Identification) - the local carrier sends the phone number of the calling party to the PBX. DNIS (Dialed Number Identification Service) - the local carrier sends the digits dialed by the calling party to the PBX.
  • Page 119 Basic Programming The following tables identify displays during each call state according to digits sent by the trunk and COS options selected for the display set. Note: If a name is received on the incoming trunk in the scenario where you would see the DNIS in the ringing state, you will see the ANI instead.
  • Page 120 SX-200 ICP CX/CXi Technician’s Handbook The following table describes the set display for logged in ACD Agents with the delivery of ANI/DNIS digits on the incoming trunks. Table 17: ANI/DNIS for ACD Agents Path Talking COS 502 COS 613 COS 654...

  • Page 121: Class Trunks

    (SMDR-Record ANI/DNIS/CLASS). 3. Form 03, Class of Service, Define for Mitel IP Phones. To display Calling Line ID digits on a Mitel IP Phone, enable COS Option 502 (Display ANI/DNIS/CLASS Information) in the class of service for the phone. Enable COS Option 613 - Display ANI Information Only if required.

  • Page 122: Running The Line Quality Test For Ls Trunks

    SX-200 ICP CX/CXi Technician’s Handbook Running the Line Quality Test for LS Trunks Run the Line Quality test to measure and program optimum audio configuration settings (line length and impedance) for AMB CLASS circuits. 1. Form 13 (Audio Configuration subform) Program the trunks so that one trunk provides milliwatt tone for all other trunks in a loopback setup when the test is performed.

  • Page 123: Programming Ip Sockets For Hotel/ Motel Terminals And Acd Monitor

    IP-enabled, and that require bi-directional data, must use an RS232-to-IP serial port converter, such as the Precidia Technologies Ether232 or iPocket232 (available from the vendor or its resellers), to connect to the SX-200 ICP. 1. Form 03, COS Define Select the COS number.
  • Page 124 6. Connect the Hotel/Motel terminal or ACD Monitor computer to the Layer 2 switch using the RS232-to-IP serial port converter. 7. Verify that the device and SX-200 ICP are communicating. If they are communicating, you will see an exchange of ENQ (Enquire) and ACK (Acknowledge) commands at the device.

  • Page 125: Programming Voice Mail With Pms Integration

    Table 18: RS232-to-IP Serial Port Converter Settings Setting Value Protocol Telnet (cln) Port Setting 9600 bps 8n1 [no] Connection Control Net-Linked Terminal Type vt100 Local Port Remote IP SX-200 ICP RTC IP Address Remote Port 6830 Fallback IP 0.0.0.0 Fallback Port...

  • Page 126: Sx-200 Icp Programming

    Gateway IP Address. 5. Configure the Serial Port for the Ether232 with the settings in Table 18. 6. Set the remote IP address. This is the IP address of the SX-200 ICP. 7. Set the remote IP port to 6830.

  • Page 127: Programming The Pms Interface On The Sx-200 Icp

    An RS232-to-IP serial port converter, such as the Precidia Technologies Ether232 or iPocket232 (available from the vendor or its resellers), for PMS applications requiring serial connectivity to the SX-200 ICP. IP-enabled applications can connect via Telnet. SX-200 ICP Programming 1. Determine the customer’s PMS communications protocol requirements: baud rate, parity, character length and number of stop bits.
  • Page 128 SX-200 ICP CX/CXi Technician’s Handbook 3. Form 11, Circuit Descriptor Program to match the protocol. Select the Circuit Descriptor Options. Option Name Value Session Inactivity Disconnect Timer Guard Timer Minimum Baud Rate match customer’s PMS Default Baud Rate match customer’s PMS Maximum Baud Rate match customer’s PMS...
  • Page 129 Basic Programming 4. Form 12 - Data Assignment Program a SOCKET type data device to one of these PLIDs: PLID Port PLID Port 1/13/20 61320 1/13/25 61325 1/13/21 61321 1/13/26 61326 1/13/22 61322 1/13/27 61327 1/13/23 61323 1/13/28 61328 1/13/24 61324 Assign a Tenant, Extension number, COS, COR, and circuit descriptor number.
  • Page 130 For serially-connected PMS computers, you will see an exchange of ENQ (Enquire) and ACK (Acknowledge) commands at the customer’s PMS computer if it is communicating with the SX-200 ICP. If they are not communicating, see page 235 for troubleshooting information.

  • Page 131: Programming Spectralink Wireless Telephones

    Basic Programming Programming SpectraLink Wireless Telephones Requirements • SX-200 ICP Release 2.1 or later software and one IP device license per Netlink phone. • A properly configured and operational wireless LAN—includes compatible 802.11b wireless access points and SpectraLink Voice Priority Server (SVP).
  • Page 132 The following table summarizes the programming requirements for SpectraLink and other associated third-party devices. For detailed instructions, refer to the SpectraLink documentation on the SX-200 ICP software CD. See also the documentation supplied with the Access Points selected for the installation.
  • Page 133 128 (TFTP Server IP Address) - IP Address - 192.168.0.15 129 (RTC IP Address) - IP Address - 192.168.0.15 130 (DHCP Server Identifier) - ASCII String - MITEL IP PHONE 151 (SVP Server) - IP Address - 192.168.0.20 Access Point (Symbol) ESS ID &...
  • Page 134 SX-200 ICP CX/CXi Technician’s Handbook Table 19: (continued) SpectraLink Installation Checklist Access Point (Symbol) (cont’d) Parameter Requirement Special Ensure that the desired wireless security settings are defined correctly. Functions Example: Configure Authentication and Encryption -> Pre-shared Key -> Enabled Configure Authentication and Encryption -> WEP -> 40 bit Configure Authentication and Encryption ->...
  • Page 135 Basic Programming Table 19: (continued) SpectraLink Installation Checklist Netlink SVP Server (cont’d) Parameter Requirement Network Ensure that the correct IP Settings for the SVP Server are configured Configuration correctly. Example: Network Configuration -> IP Address -> 192.168.0.20 Network Configuration -> Subnet Mask -> 255.255.255.000 Network Configuration ->...

  • Page 136: Programming Call Forwarding - External

    SX-200 ICP CX/CXi Technician’s Handbook Programming Call Forwarding - External Call Forwarding - External forwards calls to an external destination by using a personal speed call key, system abbreviated dial number, or a key system personal speedcall. Call Forwarding - External requires a receiver for dialing. If one is not available in Call Forward - Don’t Answer, forwarding is ignored.

  • Page 137: Feature Limitations

    Basic Programming Feature Limitations Note: The capacities in Table 20 are not true hardware limitations, but may be limits set by software. Most systems will reach practical operational limitations before these large numbers of devices are reached. Table 20: Feature Limitations Feature Limitations Maximum number of simultaneous calls...
  • Page 138 SX-200 ICP CX/CXi Technician’s Handbook Table 20: Feature Limitations (continued) Feature Limitations Maximum number of messages queued in the system Maximum number of hunt groups Maximum number of ring groups Maximum number of members per ring group Maximum number of non-IP members per ring-all grp...
  • Page 139 Basic Programming Table 20: Feature Limitations (continued) Feature Limitations Maximum number of user devices (all sets, stations, trunks, and stand alone datasets) Maximum number of IP devices and other resources per system - IP trunks - IP phones Compression channels Maximum number of music sources Maximum number of door relays Maximum number of ASU IIs...

  • Page 140: Cde Cross Reference

    SX-200 ICP CX/CXi Technician’s Handbook CDE Cross Reference FORM DEVICE OPTION Compression Dataset DID Trunk DISA Dial In E&M “Tie Trk” Hotel IP Trunk ISDN Device Key System Modem Multiline set Night Bell Non Dial In Trk Pager Phonebook Printer...
  • Page 141 Basic Programming FORM DEVICE OPTION A5 A2 A3 A6 Compression Dataset DID Trunk DISA Dial In E&M “Tie Trk” Hotel IP Trunk ISDN Device Key System Modem Multiline set Night Bell Non Dial In Trk Pager Phonebook Printer RAD (EMEM) Single Line Verified Acct.
  • Page 142 SX-200 ICP CX/CXi Technician’s Handbook...

  • Page 143: Chapter 4 : Advanced Installation And Programming

    Chapter 4 Advanced Installation and Programming...
  • Page 144 SX-200 ICP CX/CXi Technician’s Handbook...

  • Page 145: Overview

    IMPORTANT: Do not attempt the procedures in this chapter until you have successfully completed the Mitel Advanced SX-200 ICP I & M Course. For more information, see “SX-200 ICP Advanced Installation and Maintenance Course” on page 3. Topics covered:...

  • Page 146: Networking Capabilities Of The Sx-200 Icp

    SX-200 ICP CX/CXi Technician’s Handbook Networking Capabilities of the SX-200 ICP The SX-200 CX ICP provides: • a 10/100/1G LAN interface that can connect to an external Layer 2 switch to provide additional ports. • a Dynamic Host Configuration Protocol (DHCP) server that...

  • Page 147: Planning Your Installation

    Completing the following pre-installation questionnaire will help you select and implement a network configuration that best suits the needs of your customer. Tip: Refer to the Engineering Guidelines document on the SX-200 ICP software CD-ROM or on Mitel Online for more information on network planning and configuration.

  • Page 148: Ip Networking

    SX-200 ICP CX/CXi Technician’s Handbook IP Networking • For the SX-200 ICP CX Controller, see this page. • For the SX-200 ICP CXi Controller, see page 150. Requirements for IP Networking - CX The dual-port IP Phones (5010, 5020, 5212, 5215, 5220 and 5224) provide an inexpensive way to network a small number of PCs.

  • Page 149: Virtual Lans (Vlans)

    Advanced Installation and Programming Virtual LANs (VLANs) This section shows examples of the three most common, converged voice and data networks for an SX-200 ICP. • Configuration 1: One DHCP Server per VLAN • Configuration 2: One External DHCP Server for Two VLANs •...
  • Page 150 Table 21 shows the DHCP settings programmed for this configuration. See “Configuring a Windows 2000 DHCP server (prior to Release 4.0)” on page 147 for information on programming SX-200 ICP DHCP settings on a Windows 2000 DHCP server. Table 21: DHCP Server Settings for Configuration 1 Example...
  • Page 151 Advanced Installation and Programming Layer 2 Switch Settings (Example) The following two tables show settings on a Cisco and an HP Layer 2 switch for the Configuration 1 example. Note: These settings also apply for the other network configuration examples. Table 22: Cisco Layer 2 Switch Settings for All Configuration Examples Port...
  • Page 152 Configuration 2: One external DHCP server for two VLANs Figure 13: VLAN Configuration 2 To configure the SX-200 ICP system to use an external DHCP server (for example, Windows NT server or Windows 2000 server) through the Layer 2 switch port, you must use Form 47 to disable the controller’s built-in DHCP server.
  • Page 153 Table 24 shows the DHCP settings programmed for this configuration. See “Configuring a Windows 2000 DHCP server (prior to Release 4.0)” on page 147 for information on programming SX-200 ICP DHCP settings on a Windows 2000 DHCP server. Table 24: DHCP Server Settings for Configuration 2 & 3 Examples DHCP Server on VLAN 1 (IP: 10.10.10.2)
  • Page 154 See “Layer 2 Switch Settings (Example)” on page 143. Programming the controller IP address and DHCP settings The IP address of the SX-200 ICP and its DHCP settings are set at the factory. Use the following procedure if you need to change them.
  • Page 155 You can modify a Windows 2000 DHCP server to support IP Phones. A DHCP server must be configured to support the IP Phones for each subnet. The following items must be configured: • TFTP Server IP address (system IP address of the SX-200 ICP) • IP address of the RTC card •...
  • Page 156 SX-200 ICP CX/CXi Technician’s Handbook Code: 128 Click OK. Value: enter the system IP address of the SX-200 ICP, then click 5. In the Predefined Options and Values window, click Add again. 6. In the Option Type window, set the following:...
  • Page 157 5. Right-click the server, then click Define Vendor Classes followed by Add. 6. In the New Class dialog box, type "Mitel Vendor Class" or other name for the new option. 7. Type "ipphone.mitel.com" in the right side of the text box under ASCII.

  • Page 158: Requirements For Ip Networking - Cxi

    <IP address> and <N>: id:ipphone.mitel.com;sw_tftp=<IP address>;call_srv=<IP address>;dscp=<N>;vlan=<N>;l2p=<n> 15. Click OK. 16. Add the Mitel option to the DHCP scopes that require it, modifying the ID string accordingly. Requirements for IP Networking - CXi LAN Requirements These conditions must be met before the Layer 2 Switch can be connected to the LAN.
  • Page 159 Advanced Installation and Programming • Optional: a router or firewall on the same subnet as the CXi up to two Layer 2 switches (unmanaged for a voice only implementation; managed and VLAN-capable for a voice and data implementation) SMTP server address to support e-mail forwarding IMAP server address to support Standard Unified Messaging DNS server address;...

  • Page 160: Default Controller Ip Addresses

    Default Controller IP Addresses The IP addressing information for the SX-200 ICP is set at the factory (see the illustration and tables below). No changes to the defaults should be necessary when integrating the system into a voice-only network.
  • Page 161 Advanced Installation and Programming Table 25: Network Interface Defaults Interface Programming Function Default Requirements Name Internet • Provides access to DHCP client This interface can Gateway Internet through WAN receive its IP address by interface DHCP, PPPoE, or static assignment. It can also •...
  • Page 162 SX-200 ICP CX/CXi Technician’s Handbook Table 26: Internal DHCP Server Defaults Subnet IP Network Mask Range (Scope) 192.168.001.100 192.168.001.000 255.255.255.000 192.168.1.250 DHCP Options Option # Option Name Value Router 192.168.1.1 Vendor Specific ASCII string. Old options 128 - 133 are replaced by tags...
  • Page 163 3. For DHCP Option 125, the default data string is as follows: id:ipphone.mitel.com;sw_tftp=10.37.189.11;call_srv=10.37.189.1 1,10.37.190.11;vlan=1056;l2p=6;dscp=46 4. Prior to Release 4.0, Options 132 and 133 are required for voice and data implementations. If only one VLAN is required, use the default settings.

  • Page 164: Implementing A Voice-Only Network

    SX-200 ICP CX/CXi Technician’s Handbook Implementing a Voice-Only Network In a voice-only network, IP telephony devices are the only devices connected to the controller’s network interfaces. Figure 16: Typical Voice-Only Network (CXi) Programming Requirements No changes to the controller’s default IP settings (Form 47) are required for a voice-only network;...

  • Page 165: Implementing A Voice And Data Network

    Advanced Installation and Programming Implementing a Voice and Data Network A voice and data network uses the controller’s network interfaces to provide services for IP phones and PCs plus a firewall-protected connection to the Internet. Figure 17 shows a typical voice-data network. It uses the WAN interface to connect to the Internet.
  • Page 166 SX-200 ICP CX/CXi Technician’s Handbook Configuration Requirements Controller • Internet Gateway (WAN port) The address assignment must be specified (PPPoE, DHCP client, or static), and the firewall programmed. For programming instructions, see “Updating the System IP Information” on page 159, “Programming the Firewall on the Internet Gateway”...

  • Page 167: Ip Network Configuration Procedures

    Advanced Installation and Programming • Router If a router is connected to the local internal network, designate it as the default gateway to other networks. Program its IP address as the System Gateway IP on the CXi. IP Network Configuration Procedures Updating the System IP Information •...
  • Page 168 Voice VLAN ID is 1. Voice VLAN Priority Enter the Voice VLAN priority (0-7) for traffic that belongs to the Voice VLAN (voice packets from Mitel IP Phones). This value should match the Voice VLAN priority programmed on external L2 switches as well as the value programmed for DHCP Option 133.
  • Page 169 Advanced Installation and Programming Using the Local DHCP Server Use this procedure to program the LAN interface on the controller with DHCP addresses. Once programmed, IP phones and PCs located on the same LAN subnet as the controller will obtain IP addresses from its DHCP server. The internal DHCP server is enabled by default with options that apply to all DHCP subnets, address ranges and static IP addresses.
  • Page 170 DHCP options 128-133 used to configure Mitel IP endpoints have been reclassified as public options by the Internet Engineering Task Force (see RFC 2133 and RFC 3925). To comply with the change, Mitel uses options 125 or 43 depending on the server's ability to support them and on administrator preference.
  • Page 171 OPTions for a static IP address. 2. For releases prior to Rel 4.0, Options 132 and 133 control VLAN tagging for voice packets (packets from Mitel IP phones), and are required for voice and data implementations. If only one VLAN is required, the default values can be used. But if a...
  • Page 172 SX-200 ICP CX/CXi Technician’s Handbook Programming the Internal Layer 2 Switch 1. In Form 47 (IP Networking), Subform 03 (L2 Switch), program the following parameters: Parameter Function/Values Tag VLAN 1 on If enabled, packets that do not already belong to the Voice...
  • Page 173 Advanced Installation and Programming Notes: 1. There is a slight delay (10 to 15 seconds) before configuration changes take effect. 2. Do not connect a Layer 2 switch to the 10/100 802.3af ports of the CXi. Doing so may cause a loop because these ports do not support the spanning tree algorithm.
  • Page 174 SX-200 ICP CX/CXi Technician’s Handbook Using a Remote DHCP Server Use this procedure to program an external DHCP server (for example, Windows NT or Windows 2000 server) to support a DHCP address range. Once programmed, IP phones and PCs will obtain IP addresses from the external DHCP server rather than the CXi controller.
  • Page 175 Note: Prior to Release 4.0, Options 132 and 133 control VLAN tagging for voice packets (packets from Mitel IP phones), and are required for voice and data implementations. If only one VLAN is required, the default values can be used.
  • Page 176 SX-200 ICP CX/CXi Technician’s Handbook Parameter Function / Value Required PPPoE Service Enables/disables PPPoE service User name PPPoE user name (provided by ISP) Password PPPoE user name (provided by ISP) Client name Client name Client ID / Client ID or Ethernet (MAC) address...
  • Page 177 Advanced Installation and Programming Parameter Function/Settings IPSEC Enable/disable outbound IPSec VPN tunnels to pass through the firewall. Action for Unknown DROP: Discards unknown packets without sending a Packets reply to the sender. REJECT: Discards unknown packets and sends an “ICMP port unreachable“ error message to the sender.
  • Page 178 SX-200 ICP CX/CXi Technician’s Handbook Programming PPTP Remote Access Use this procedure to program the Internet Gateway as a PPTP server for a remote client on the Internet. • In Form 47 (IP Networking), Subform 07 (PPTP Remote Access). Dial In Username: Username that the server uses to authenticate the remote client.

  • Page 179: Networking Mitel Ip-Pbxs

    Nodes and 3300 ICP systems in a Wide Area Network (WAN). The IP trunks carry voice and signal messages through the Layer 2 switch to the WAN. The SX-200 ICP CXi supports up to 16 IP trunks on a single “virtual” IP Trunk card programmed in Bay 1, Slot 6.

  • Page 180: Sx-200 Icp Programming

    SX-200 ICP CX/CXi Technician’s Handbook SX-200 ICP Programming 1. Form 48, Voice Networking Enter the IP Node Number and IP Address of each IP-PBX and specify the maximum number of calls allowed to each. Notes: 1. MAX CALLS must be greater than zero (the default); otherwise, no calls are allowed to the node.
  • Page 181 Form 19, Call Rerouting Table Form 22, ARS: Modified Digit Table Note: In Form 22, for all SX-200 ICP controllers in the network, program a modified digit entry with CPN enabled for external calls (calls destined to the PSTN through the embedded PRI). Program another entry with CPN disabled for internal network calls.

  • Page 182: Uniform Numbering Plan

    SX-200 ICP CX/CXi Technician’s Handbook Uniform Numbering Plan Optionally, you can configure the nodes in your network with a uniform numbering plan. For example, you can program nodes A, B, and C to share extensions 1000 to 1999. 1. Form 13, Trunk Circuit Descriptors Set Present Node ID over IP Trunking to YES in the Options subform.

  • Page 183: Chapter 5 : Routine Maintenance

    Chapter 5 Routine Maintenance...
  • Page 184 SX-200 ICP CX/CXi Technician’s Handbook...

  • Page 185: Is The System Healthy

    Routine Maintenance Is the system healthy? System health checklist LEDs on controller and expansion units are the correct color Internal and external calls can be made from IP phones and ONS sets Voice mailboxes are accessible Users have user guides for their phones Database is backed up...

  • Page 186: Checking The System

    SX-200 ICP CX/CXi Technician’s Handbook Checking the System 1. Check the controller and expansion units. Ensure that all LEDs indications are correct. See “Checking the Status LEDs” on page 217. 2. Make internal and external calls from the IP phones and analog sets.

  • Page 187: Installing Frus

    Routine Maintenance Installing FRUs Only persons who have successfully completed a Mitel Installation and Maintenance training course for the SX-200 ICP should perform removal and replacement procedures. WARNING:INSTRUCTIONS MUST BE FOLLOWED EXPLICITLY WHEN THEY INVOLVE WORK WITH AND CHANGES TO THE PRIMARY POWER SUPPLY OF THE UNIT.

  • Page 188: System Reset

    SX-200 ICP CX/CXi Technician’s Handbook System Reset The controller can be reset by: • pressing the Reset button on the front panel • using the RESTART_SYSTEM command from the Maintenance terminal • powering the controller down then back up When the system is reset, it stops all call processing activity, runs initialization tests.

  • Page 189: Re-Initializing The Controller

    Routine Maintenance Re-initializing the Controller Re-initializing the controller re-installs the system software and database. Perform a re-initialization to recover from a failed attempt to upgrade the system software or to return an unstable system to a known state. You can re-initialize the controller two ways: 1.

  • Page 190: Replacing The Hard Drive Or Compactflash

    Use these procedures to replace faulty internal media. To upgrade from a CompactFlash card to a hard drive in a working system, follow the procedure on page 39, “Installing an optional system hard drive.” Use Mitel-provided CompactFlash cards and hard drives only; Note: those obtained elsewhere are not supported.

  • Page 191: Replacing The Analog Main Board (Amb)

    Routine Maintenance Replacing the Analog Main Board (AMB) Note: The AMB and AOB must be the same version. Note: AMB version 3 has an extra connector on the back of the board. Ignore this connector when connecting AMB version 3 to CX controller. 1.

  • Page 192: Other Frus

    SX-200 ICP CX/CXi Technician’s Handbook 9. Replace faceplate screw. 10. Replace the top cover. Other FRUs To replace the following, follow the installation procedure provided on the page indicated. • Analog Option Board, see page 32 • DSP Module, see page 35 •...

  • Page 193: Performing Backups

    An FTP server is required to back up the databases. For information on setting up an FTP server, see page 65. Note: Database backups do NOT include log files and trap files. Mitel Technical Support may request these files if you call for assistance; see “Sending Logs and other System Files to an E-mail Address or FTP Server”...

  • Page 194: Restoring A Database

    SX-200 ICP CX/CXi Technician’s Handbook FULL backs up everything; MEDIUM excludes voice mail messages. Full backups are recommended. Note: Voice mail is unavailable while the backup is progress. The system creates a backup to the specified FTP home directory. Note: If voicemail storage is full, a backup can not be performed until at least some of the messages have been deleted.

  • Page 195: Installing An Alternate Database

    The blank database on the CD has no programming except for the IP settings in Form 47. A database programmed with four-digit extension numbers is available on Mitel Online. To install an alternate database either: • Re-install the system software and the required database to a CompactFlash card, and then use the card to re-initialize the controller.

  • Page 196: Upgrading The System Software

    You can upgrade system software either from the external CompactFlash card or by FTP. Upgrading does not alter the currently installed database. If you are planning to use Mitel 53xx IP phones, your upgrade procedure may vary depending on your system configuration. The following table lists upgrade conditions: When upgrading to Release 4.0...

  • Page 197: Upgrading From The External Compactflash Card

    For serial connections, a VT100 terminal emulator (HyperTerminal) • For remote or LAN-based connections, a secure Telnet client that supports SSL/TLS (Mitel Telnet client recommended), or a web browser to access the SX-200 ICP Web Interface • A serial connection to the controller Maintenance port and/or a Network Interface Card (NIC) connected to the IP network •...
  • Page 198 SX-200 ICP CX/CXi Technician’s Handbook 4. Run SX200ICP_SETUP.EXE from the CD. 5. Select Local Upgrade [Flash Card] Installation, then click Next. 6. Select languages for voice mail prompts if applicable. The default is English and is not selectable. 7. Select the CompactFlash Reader/Writer drive.

  • Page 199: Upgrading By Ftp

    The upgrade takes about 3-4 minutes depending on the speed of the FTP connection. Double the time if installing a second language for voice mail. To upgrade the SX-200 ICP Controller software from an FTP server: 1. As a precaution, perform a full database backup; for instructions, see page 185.

  • Page 200: Replacing Ip Phones

    SX-200 ICP CX/CXi Technician’s Handbook Replacing IP Phones To replace a registered IP phone, you can • Replace it and retain all existing programming for that circuit, or • Replace it and re-program the circuit. 5215 and 5201 IP phones will fail to register on a system that...

  • Page 201: Restarting Ip Phones

    Routine Maintenance To replace a registered IP phone and re-program the circuit: 1. Access Form 09, Desktop Device Assignments. 2. Delete the extension number of the IP phone that you want to replace. WARNING:IF YOU DELETE THE EXTENSION NUMBER OF A PHONE, ALL PROGRAMMED DATA FOR THAT CIRCUIT IS DELETED.

  • Page 202: Measuring Ls Trunks

    600 Ohm. Distortion Measures distortion on the line and places the result in a file on the SX-200 ICP. Run this test only when instructed to do so by Mitel Product Support. Echo Measures the echo characteristics of the line. Run this test only when instructed to do so by Mitel Product Support.

  • Page 203: Running The Line Quality Test

    Routine Maintenance Notes: 1. Run the test in VT100 mode, not TTY (line interface) mode. 2. The test can be run for a single trunk, or for all trunks (three minimum). 3. The test can be immediately, or scheduled for a later time in the week.

  • Page 204: Running The Distortion Test

    If the test is successful, the results are sent to the logs and emailed to the address specified in Form 52 (Email). 5. Forward the test results to Mitel Product Support. Running the Echo Test To run the Echo test: 1.

  • Page 205: Maintenance Commands

    • For remote access over a TCP/IP network such as the Internet or the LAN, both the SX-200 ICP controller and the PC must be connected to the network. Remote connections require a secure Telnet client that supports SSL/TLS (Mitel Telnet client version 1.0.0.1 or later recommended), or a web browser (Internet Explorer 6 or Mozilla Firefox) to access the SX-200 ICP Web Interface.

  • Page 206: Logging In

    1. Launch the web browser. 2. Enter https://<controller IP or hostname>:443 For example, https://10.33.63.118:443 3. Log in to the SX-200 ICP Web Interface with login name ‘installer’ and default password ‘1000.’ 4. Select a Terminal Type. 5. Select 1 - MAINTENANCE.

  • Page 207: Logging Out

    Routine Maintenance Logging Out 1. Press QUIT (softkey 6). 2. Press key 6 (or wait for logout timer to time out). Switching between Maintenance and CDE You can switch between the Maintenance and CDE applications without having to exit and log in again. From the top level CDE Form, press TO MTCE (requires correct access level) From the top level Maintenance screen, press TO CDE.

  • Page 208: System Commands

    SX-200 ICP CX/CXi Technician’s Handbook System Commands Table 28: System Level Functions COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 1-SET 1-DATE [dd/mm/yy] 2-TIME [hh:mm] 3-PASSWORD 1-ATTENDANT 2-SUPERVISOR 3-MAINT2 4-MAINT1 7-INSTALLER 4-SPEED 1-MAINT-PORT [speed] 8-PRINTER_PORT [speed] 8-RESET_TIME 1-AFTER_N_FLTS 2-DAY/TIME 1-MONDAY 1-TIME [hh:mm] 2-TUESDAY...
  • Page 209 Routine Maintenance Table 28: System Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 8-RESET-TIME 9-IDENTITY 3-DATABASE 1-BACKUP 1-KERMIT 3-FTP_SERVER 2-RESTORE 1-KERMIT 3-FTP_SERVER 4-SHOW_PARAM 6-TRAP_BACKUP* 7-UPGRADE_SW 8-LOGS_BACKUP 9-SET_PARAM 1-DEFAULT 2-RETRIES 3-BLOCK_CHECK 4-RECEIVE 1-EOL_CHAR 2-8_BIT_CHAR 3-CTRL_CHAR 4-REPEAT_CHAR 6-PAD_CHAR 7-PACKET_SIZE 8-RX_TIMEOUT 9-NUM_PAD_CHAR 6-START CHAR 7-SEND DELAY 4-MONITOR 1-SMDR...
  • Page 210 SX-200 ICP CX/CXi Technician’s Handbook Table 28: System Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 8-RE-START 2-RESET_SYSTEM 3-IP_PHONES 7-SHUTDOWN 9-STOP 7-LOGS 0 MORE_ KEYS 1-SET_FIRMWARE 1-STATUS 1-BAY/SLOT/CCT 2-SET_TYPE 1-SS4150 2-SS4025 3-EXT_NUM 4-ALL 2-DOWNLOAD 1-BAY/SLOT/CCT 2-SET_TYPE 1-SS4150 2-SS4025 3-SS4090 3-EXT_NUM...

  • Page 211: Report Commands

    Routine Maintenance Report Commands Table 29: Report Level Functions COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 2-SHOW 1-CONFIG 1-BAY/SLOT/CCT 3-EXT-NUM [number] 4-ALL 2-ALARMS 2-DEVICE TYPE 1-LINES 2-TRUNKS 3-RECEIVERS 4-BAY 4-ALL 0-MORE 3-STATUS 1-BAY/SLOT/CCT DEVICE STATUS See Note 2-SWID 1-SW_STATION See Note 2-SW_RECEIVER See Note 3-SW_CONSOLE See Note...
  • Page 212 SX-200 ICP CX/CXi Technician’s Handbook Table 29: Report Level Functions (continued) COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER 7-MT_DWA_MEM 8-UP_1_PAGE 9-DOWN_1_PAGE 7-POE STATUS 8-VOICEMAIL 9-IP_TRUNKS 6-CHANNEL-MAP 1-LOGICAL 1-CHANNEL NUM 2-PHYSICAL 1-BAY_NUM 2-LINK_NUMBER 7-ERRORS 2-DEVICE_TYPE 3-DIGITAL_SETS 4-HDLC 6-DATASETS 7-CONSOLE 9-T1_TRUNK 3-CLEAR 7-ERRORS 1-BAY/SLOT/CCT...

  • Page 213: Traffic Measurement Commands

    Routine Maintenance Traffic Measurement Commands Table 30: Traffic Measurement Level Functions COMMAND PARAMETER QUALIFIER 1-SET 1-UNITS 1-CSS 2-ERLANGS 2- PERIOD 2-OFF 3-DURATION 4-AUTOPRINT 1-ON 2-OFF 7-START_TIME 8-CONDENSED 1-ON 2-OFF 2-SHOW 3-STATUS 3-PRINT 4-READ 5-IP_MEAS 1-SET 1-SAMPLE 2-PERIOD 3-DURATION 4-MAX_DELAY 2-SHOW 3-STATUS 3-PRINT 4-READ...

  • Page 214: Log Commands

    1-NEWEST [number] 2-OLDEST [number] 4-ALL 8-LOGS_TEXT* 9-TRACE_INFO* 3-PRINT 1-NEWEST [number] 2-OLDEST [number] 4-ALL 8-LOGS_TEXT* 4-DELETE 1-NEWEST [number] 2-OLDEST [number] 4-ALL 9-TRACE_INFO* 6-GET_SYS_LOGS 7-TO_EMAIL 8-STOP 9-TO SERVER 8-STOP * LOGS_TEXT and TRACE_INFO are diagnostic tools that only MITEL personnel should use.

  • Page 215: Diagnostic Function Commands

    Routine Maintenance Diagnostic Function Commands Table 32: Diagnostic Function Commands COMMAND PARAMETER PARAMETER QUALIFIER 1-RANGE_B_OUT BAY/SLOT/CCT/SUBCCT 2-CLR_FEATURE 1-FORWARD 1-BAY/SLOT/CCT 3-EXT_NUM 2-DO_N_DISTURB 1-BAY/SLOT/CCT 3-EXT_NUM 3-CALL_BACK 1-BAY/SLOT/CCT 3-EXT_NUM 4-ALL 1-BAY/SLOT/CCT 3-EXT_NUM 3-BUSY_OUT 1-BAY/SLOT/CCT 3-EXT-NUM 4-LS_MEASURE 1-LOSS_LEVEL BAY/SLOT/CCT mW tone number 2-IMPULSE_RESP BAY/SLOT/CCT Silence test number 3-DISTORTION BAY/SLOT/CCT...

  • Page 216: Backing Up Log And Trap Files Using Kermit

    SX-200 ICP CX/CXi Technician’s Handbook Backing up Log and Trap Files using Kermit The Log file and Trap file are used for troubleshooting. Mitel Technical Support may request backups of these files should you call for assistance. You can use Kermit to back up the files one at a time. Or, you can download them along with other system files using Kermit (see page page 210).

  • Page 217: Sending Logs And Other System Files To An E-Mail Address Or Ftp Server

    Username, and Password in Form 47, Subform 01. Also, System Option 126, Email Messaging must be enabled in Form 04, and System Option 81 should be set to the time zone that the SX-200 ICP is in. Logs e-mailed or uploaded an to an FTP server are compressed in a .tar file.

  • Page 218: Retrieving Logs And Other System Files Using Kermit

    SX-200 ICP CX/CXi Technician’s Handbook Retrieving Logs and other System Files using Kermit Use this procedure to retrieve the logs and system files via a direct or modem connection to the Maintenance port. ® The files are compressed in a .tar.gz file. Use WinZip or other compression utility to open the file.

  • Page 219: Chapter 6 : Basic Troubleshooting And Repair

    Chapter 6 Basic Troubleshooting and Repair...
  • Page 220 SX-200 ICP CX/CXi Technician’s Handbook...

  • Page 221: About This Chapter

    SX-200 ICP. More advanced procedures, including ones for troubleshooting SX-200 ICP systems installed in a converged voice and data network, are provided in the next chapter. Go through this chapter before calling Mitel Technical Support.

  • Page 222: Troubleshooting Tools

    SX-200 ICP CX/CXi Technician’s Handbook Troubleshooting Tools The table below lists the tools available to help you troubleshoot a SX-200 ICP. Table 33: Troubleshooting Tools Level Tool Name Location Function Applies to Basic Logs SX-200 ICP Provides a history of...

  • Page 223: Before You Contact Technical Support

    If you cannot find the source of the problem in this chapter, please collect the required information listed in the applicable section(s) before calling Mitel Technical Support (see “Technical Support - Mitel Dealers” on page 7 for the number to call).

  • Page 224: General Troubleshooting Steps

    If the IP phone still fails, try plugging it into the port of a working IP Phone (isolates problem directly to phone or programming if phone fails to boot) or directly into the SX-200 ICP (do this after hours since all other phones will be out of service.)

  • Page 225: Checking The Status Leds

    Basic Troubleshooting and Repair Checking the Status LEDs Figure 19: Controller Status LEDs (CXi controller) Note: The CXi controller is shown in Figure 12. Status LEDs and their meaning are the same for the CX controller. Table 34: Power LED LED Status Meaning GREEN - on solid...
  • Page 226 SX-200 ICP CX/CXi Technician’s Handbook Table 35: External CompactFlash Card LED LED Status Meaning ORANGE - on solid Flash card in use, do not remove. ORANGE - blinking Flash card has not been properly formatted and the platform is having difficulty accessing it.
  • Page 227 Basic Troubleshooting and Repair Table 38: WAN/LAN Port LEDs LED Status Meaning (All LEDs) GREEN - on Link is active. GREEN - blinking Link is active and transmitting or receiving. GREEN - off Link is inactive. YELLOW - on Data transmission/reception is at 100 Mbps (the port speed for the 10/100/1GigE LAN Port can be up to 1 Gbps).

  • Page 228: Troubleshooting Phones

    SX-200 ICP CX/CXi Technician’s Handbook Troubleshooting Phones If you cannot solve the problem using the following table, go through the steps on page 216. If you still can’t find the problem, call Mitel Technical Support. Table 39: Phone Connection Problems Troubleshooting...
  • Page 229 - Desktop Device Assignments - Miscellaneous System Ports - Feature Access Code - ACD Agent Groups IP to IP calls OK, but not IP to Problem with Call Mitel Technical Support TDM calls (rings once, then controller. call drops). (Page 2 of 3)

  • Page 230: Troubleshooting Analog Trunks

    SX-200 ICP CX/CXi Technician’s Handbook Table 39: Phone Connection Problems Troubleshooting (continued) Symptoms Probable Causes Corrective Action Phone service is lost (IP A database from Enable the correct options to Phones display SYSTEM another system with restore phone service and clear the...

  • Page 231: Troubleshooting Signaling Problems

    Basic Troubleshooting and Repair Troubleshooting Signaling Problems The following section covers problems caused by faulty trunk signaling. General Signaling & Supervision Concepts All trunks share similar basic handshaking functions. The actual signaling mechanism will vary with the trunk type. Seize: (request to make a call) The calling party initiates the call by requesting service from the called party.
  • Page 232 SX-200 ICP CX/CXi Technician’s Handbook Loop Start Trunk The Loop Start Line/Trunk serves the standard domestic applications and small businesses that have key systems and PBX applications. Figure 20: Loop Start Line/Trunk...
  • Page 233 Basic Troubleshooting and Repair Table 41: Loop Start Line/Trunk Summary Loop Start Line PBX Loop Start Line PBX Signal Outgoing Incoming Seize Tip-Ring leads activated 90Vac is applied to Ring (shorted); Loop Current flows lead in 2 sec on, 4 sec in line off cadence Seize...

  • Page 234: Troubleshooting T1 Trunks (D4 Ds-1)

    SX-200 ICP CX/CXi Technician’s Handbook Troubleshooting T1 Trunks (D4 DS-1) A T1 Trunk is a digital trunking standard that supports multiple users. Unlike analog trunks, the T-1 hardware signaling layer is independent of trunk usage; synchronization and signaling are dealt with separately.

  • Page 235: Signaling Types

    The Handshake signaling for the first 23 channels is managed by the 24th channel. The Common Channel signaling allows for transmission of digital information and more advanced digital trunk applications (MITEL’s MSDN, Bell Canada’s Megalink, ISDN, etc.). Signaling protocol is defined by the type of service.
  • Page 236 SX-200 ICP CX/CXi Technician’s Handbook A&B bits Taken from each of the 24 Channels to emulate the various analog trunk signalling conditions (off-hook, on-hook, disconnect supervision, etc.) in either Superframe or Extended Superframe (ESF) format. Table 42: A-B Signaling States (Tie/E&M)
  • Page 237 Basic Troubleshooting and Repair Table 43: A-B Bit Signaling Example (T1/CO) Transmit Receive State Outgoing call - Basic Operation Idle state PBX grounds ring (wait for dial tone) CO ground tip (dial tone applied) PBX closes loop and removes ring ground Dial pulsing Completion of dialing Incoming call - Basic Operation...

  • Page 238: Troubleshooting Voice Mail

    Form 50, Mailboxes. never beeps. The date and time that a Check the SX-200 ICP system clock. message was left is incorrect. The system is warning that the Delete unused mailboxes and have disk space is almost full.
  • Page 239 The voice mail system has the ability to itself at times. automatically reset itself in the event of a critical error. The SX-200 ICP also automatically resets daily at 3:00 AM. The message lights do not work. Verify that you have the proper access code...

  • Page 240: Icp Property Management System Interface

    SX-200 ICP CX/CXi Technician’s Handbook SX-200 ICP Property Management System Interface The SX-200 ICP Property Management System (PMS) interface collects and sends the following Hotel/Motel information to a customer’s PMS computer through the LAN. • Maid and room status •...
  • Page 241 (with trailing spaces) SX-200 ICP and PMS 5-digit Extension Number Formats The extension number is sent between the SX-200 ICP and the PMS as a 5-digit number. Numbers that are fewer than 5 digits include spaces: ICP to PMS - extension number nnnnn with trailing spaces...
  • Page 242 SX-200 ICP CX/CXi Technician’s Handbook Table 45: PMS Keyboard Commands Commands PMS Keyboard Keys Comments Enquire (ENQ) ^ = CTRL key Acknowledged (ACK) Not Acknow- ledged (NAK) Start Transaction (STX) End Transaction (ETX) Check In ^BCHK1 XXXXX^C XXXXX is the 5-digit extension number (use leading spaces).

  • Page 243: Sx-200 Icp And Pms Cannot Communicate

    Basic Troubleshooting and Repair SX-200 ICP and PMS Cannot Communicate If the SX-200 ICP PMS interface and the customer’s PMS computer cannot communicate, the system will generate PMS related maintenance log messages. Typically, PMS maintenance log messages will identify •...
  • Page 244 6. Verify that the telephone’s message waiting lamp is off. Turning a telephone’s message waiting lamp on and off from a PC confirms that the SX-200 ICP PMS interface works correctly. If problems continue when you reconnect the customer’s PMS computer, check the maintenance logs for PMS related information, identifying problems with the customer’s PMS hardware/software.

  • Page 245: Chapter 7 : Advanced Troubleshooting And Repair

    Chapter 7 Advanced Troubleshooting and Repair...
  • Page 246 SX-200 ICP CX/CXi Technician’s Handbook...

  • Page 247: About This Chapter

    Go through this chapter before calling Mitel Technical Support. Note: The maintenance and troubleshooting of your LAN/WAN network maintenance is the responsibility of your network provider. Mitel Product Support can help you isolate minor network problems; for more complex network problems, Mitel Product Support will escalate to Professional Services to assist you (this is a billable service).

  • Page 248: General Network Troubleshooting

    What is your Layer 2 port setup: untagged, tagged, default VLAN, other VLAN setups? How is the router configured: route from one VLAN to another? Which Layer 2 switches are the routers, servers, and SX-200 ICP attached to? Is the network configured in a tree structure? Are there any...
  • Page 249 (VLAN's), certain Layer 2 switches, certain ports on the Layer 2 switch, connection to the SX-200 ICP, etc.? Isolate (if possible and after hours). If the problem is reproducible, then disconnect voice from the LAN (if it’s a data problem) or the LAN from voice (if it’s a voice problem) and retry scenario.

  • Page 250: Troubleshooting Ip Phone Connectivity

    If the analyzer indicates there are excessive collisions: • check for duplex mismatch problems at the Ethernet port on SX-200 ICP. The Layer 2 port attached to SX-200 ICP should be set to 100 Full and not auto. • check that for dual-port phones the NIC card of the attached PC to the IP set is not 10 MB half-duplex.

  • Page 251: Troubleshooting Ip Phone Registration

    At “INPUT DEST IP ADDRESS” enter the IP Address of the device that you are proving a connection for (see following step). Example, SX-200 ICP: 192.168.001.002. The phone will show: Pinging 1 to 5, and then show the results— e.g., 5 Pings Successful; 0 Pings failed.
  • Page 252 SX-200 ICP CX/CXi Technician’s Handbook 3. If you still can’t find the problem, call Mitel Technical Support. IMPORTANT: Make sure you have the following information on hand before calling: • Is the problem with the local or remote subnet? •...
  • Page 253 DHCP server (or on the the scope of Voice LAN as String type DHCP server) second DHCP server). with value of “MITEL IP PHONE”. 3. For one DHCP server per VLAN, ensure VLAN ID is not that option 125/43 (option 130 prior to assigned properly.
  • Page 254 SX-200 ICP CX/CXi Technician’s Handbook Table 46: IP Phone Registration Troubleshooting (continued) Error Message on Probable Cause Corrective Action Display DHCP Discovery The DHCP server is For a Microsoft DHCP server, reboot the acting up and cannot server. DHCP OFFER X...
  • Page 255 125/43 (option 4.0) is not set up to 128 prior to Release 4.0) is pointing to the point to the right TFTP right TFTP server (usually the SX-200 ICP server (Controller). system IP address). No network connectivity...
  • Page 256 SX-200 ICP CX/CXi Technician’s Handbook Table 46: IP Phone Registration Troubleshooting (continued) Error Message on Probable Cause Corrective Action Display TFTP Fail The Layer 2 switch port Check the Layer 2 switch and ensure that (Remote IP phone for the phone interface the port is not shut down.
  • Page 257 Advanced Troubleshooting and Repair To set static IP address on the IP telephones: 1. Ensure that the set you want to program is not connected to the network and there is no power supplied to the set. 2. Hold down the Volume Up key for 3 seconds and at the same time, plug the set Ethernet cable and power into the set to display the STATIC IP SETUP MODE.
  • Page 258 SX-200 ICP CX/CXi Technician’s Handbook 10. Enter the IP address of the Router and press the Volume Down key to move to the next field. The INPUT RTC ADDRESS prompt appears. 11. Enter the IP address of the RTC and press the Volume Down key to move to the next field.

  • Page 259: Ip Phone Analyzer

    IP Phone Analyzer The Mitel IP Phone Analyzer is a software tool for troubleshooting IP phones. It installs on a PC from the SX-200 ICP software CD. The PC needs Windows 98, NT, 2000 or XP and a connection on the same network as the SX-200 ICP.
  • Page 260 SX-200 ICP CX/CXi Technician’s Handbook From the IP phone: • Reboot the phone (by removing and restoring power) to add the IP address of the PC to the phone. The IP address will appear in the IP Phone Analyzer Status View window.

  • Page 261: Troubleshooting Phone Audio Quality

    2. If you cannot solve the problem using the table, go through the steps on page 216. 3. If you still can’t find the problem, call Mitel Technical Support. IMPORTANT: Make sure you have the following information on hand before calling: •...
  • Page 262 SX-200 ICP CX/CXi Technician’s Handbook Table 47: Audio Quality Problems Troubleshooting Symptoms Probable Cause Corrective Action Excessive noise Faulty cabling Check for cabling problems. One way audio No gateway IP address Make sure that the gateway IP between Remote IP to programmed in the address is programmed properly.
  • Page 263 Advanced Troubleshooting and Repair Table 47: Audio Quality Problems Troubleshooting (continued) Symptoms Probable Cause Corrective Action Broken Audio, Handsfree on the far Ensure that neither device is using intermittent (IP trunks end. Handsfree. Some handsfree phones only) only operate at half duplex. Packet loss, jitter via 1.

  • Page 264: Troubleshooting Ip Trunks

    The following sections summarize the programming requirements and provide guidance on addressing problems with connectivity and other quality of service concerns. For more detailed information, see the SX-200 ICP Technical Documentation, especially the section entitled “Maintaining Voice Quality of Service.” CDE Check List Form 01, System Configuration Ensure that the IP trunk card is programmed in Bay 1 Slot 6.
  • Page 265 Ensure that there is a route for every remote node networked using IP trunks. For example, if there is a 3300 ICP and another SX-200 ICP in the network, then there should be two routes. Note: When the cursor is on a route for an IP Trunk, a softkey labelled SHOW IP will appear.

  • Page 266: Ip Check List

    Is it ADSL? ADSL has fast download speeds but slow upload speeds, plus it usually relies on DHCP to provide local addressing, which affects the programming in CDE (SX-200 ICP must have a fixed IP Address that won't change at the far end IP Trunk connections).

  • Page 267: Troubleshooting System Boot Failure

    Advanced Troubleshooting and Repair Troubleshooting System Boot Failure During the setting of IP address or inadvertent system corruption, incorrect boot parameters may be entered and system operation is jeopardized. Correct information is essential for full functionality. If you are uncertain about current boot parameters, halting the system during boot up and entering a "c"...
  • Page 268 SX-200 ICP CX/CXi Technician’s Handbook SX-200 ICP CX/CXi 9600 VT100 Terminal Emulation Table 48: SX-200 ICP CX/CXi Boot Parameters Parameter Setting boot device ata=auto (See Note 1) processor number host name file name /partition1/Kts8250.vx inet on ethernet (e) 192.168.22.2:ffffff00 inet on backplane (b) host inet (h) 192.168.20.12...

  • Page 269: Appendix A : Default Database Values

    Appendix A Default Database Values...
  • Page 270 SX-200 ICP CX/CXi Technician’s Handbook...
  • Page 271 Default Database Values Default Database Table 49: CDE Forms FORM NUMBER FORM NAME System Configuration Feature Access Codes COS Define System Options/System Timers Tenant Interconnection Table Tenant Night Switching Control Console Assignments Attendant LDN Assignments Desktop Device Assignments Pickup Groups Data Circuit Descriptor Data Assignment Trunk Circuit Descriptors...
  • Page 272 SX-200 ICP CX/CXi Technician’s Handbook Table 49: CDE Forms (continued) FORM NUMBER FORM NAME CDE Data Print Account Code Entry Directed IO Global Find Access Code Modem Assignment Guest Rm SUPERSET Keys Template ACD Keys Template ACD Agent Groups ACD Supervisors...
  • Page 273 Note: The controller is identified as the “IP Bay” in some CDE forms. The default bay number of the IP bay is bay 1. However, when an SX-200 EL/ML database is installed to migrate the system to an SX-200 ICP, the IP bay becomes bay number 8.
  • Page 274 SX-200 ICP CX/CXi Technician’s Handbook ACCESS FEATURE FEATURE NAME CODE Paging Access To Default Zone(s) Paging Access To Specific Zones TAFAS - Any TAFAS - Local Tenant Hold Pickup Access (Attendant Hold Slots) Console Lockout Access Code Maintenance Functions (Test Line) Direct Inward System Access Callback Busy <<single digit>>...
  • Page 275 Default Database Values ACCESS FEATURE FEATURE NAME CODE Key System - Group Page - Meet Me Answer Key System - Direct CO Line Select Key System - Store Personal Speed Call Key System - Retrieve Personal Speed Call Double Flash over Trunk Analog Network Accept Call Forward Data Analog Network Accept Call Forward Reason Headset Mode On/Off...
  • Page 276 SX-200 ICP CX/CXi Technician’s Handbook OPTION / NAME 106 Attendant New Call Tone 107 Attendant Automatic Call Forward - No Answer 108 Attendant Audible Alarm 109 Attendant Serial Call 110 Attendant Abbr. Dial Confidential Number Display 111 Attendant Abbreviated Dial Programming...
  • Page 277 Default Database Values OPTION / NAME 205 Flash For Waiting Call 206 Call Forwarding - Busy 207 Call Forwarding - No Answer 208 Call Forwarding - External 209 Call Forwarding – Always 210 Call Forwarding Inhibit on Dial-In Trunks 211 Call Hold and Retrieve Access 212 Can Flash If Talking to an Incoming Trunk 213 Can Flash If Talking to an Outgoing Trunk 214 Cannot Dial a Trunk after Flashing...
  • Page 278 SX-200 ICP CX/CXi Technician’s Handbook OPTION / NAME 235 Originate Only 236 Outgoing Trunk Callback 237 Outgoing Trunk Camp-On 238 Override Security 239 Priority Dial 0 240 Line Privacy 241 Receive Only 242 Repeated Camp-On Beep 243 Non-Busy Extension 244 Room Status Applies...
  • Page 279 Default Database Values OPTION / NAME 265 Voice Mail System Speed Dial Index (0-255) 266 Camp-on before Forward on Busy 267 Softkey Support for Voice Mail 268 Record a Call in Voice Mail 269 Record a Call: Start Recording Automatically 270 Record a Call: Save Recording on Hangup 271 Privacy Released at Start of Call 272 Guest Suite Extension...
  • Page 280 SX-200 ICP CX/CXi Technician’s Handbook OPTION / NAME 312 Paging Default (0 - 9) (0 Gives All Enabled Zones) 313 CO Trunk to CO Trunk Connect 314 CO Trunk to TIE Trunk Connect 315 CO Trunk to DID Trunk Connect...
  • Page 281 Default Database Values OPTION / NAME 502 Display ANI/DNIS/CLASS Information 503 Display CLASS Name 504 SUPERSET 420 Optional Class Display 505 ONS Stations Support CLASS 506 ONS Positive Disconnect (0 = disabled) 507 Station/Set: Allow My Number to be Displayed 508 Station/Set: Show Internal Numbers on My Phone 509 Display Caller ID for Non-Prime Lines 510 ONS Stations Support CLASS Visual Call Waiting...
  • Page 282 SX-200 ICP CX/CXi Technician’s Handbook OPTION / NAME 618 Alarm Audio Level for Sets 619 Direct Speak@Ease Access 620 SUPERSET Telephone - Max Call Logs Allowed <0-20> 621 Call Logging - Multiple CO/DTS 622 Ring Group - Call Logging 623 Automatic DID Number Assignment 624 Wakeup Alarm Notification 650 ACD - Agent Template (0 - 3;...
  • Page 283 Default Database Values OPTION / NAME 702 SMDR - Overwrite Buffer 703 Message Register Applies 704 Incoming / Internal Modem Pooling Access 705 Automatic Overflow From Attendant 706 RESERVED 707 RESERVED 708 RESERVED 709 Follow External Call Forward 710 RESERVED 800 ANI Applies 801 Incoming Trunk Call Rotary 802 Limited Wait for Dial Tone...
  • Page 284 SX-200 ICP CX/CXi Technician’s Handbook OPTION / NAME 904 DTRX Complete Message Text 905 DTRX Herald Text Select (1- 4) 906 DATA SMDR - Does Not Apply 907 DATA SMDR - Extended Record 908 DATA SMDR - Overwrite Buffer (Page 10 of 10)
  • Page 285 Default Database Values Form 04 - System Options OPTION SYSTEM OPTIONS STATUS NUMBER Clock Format (example 16:00, 4:00, 4:00a) 12HR AM Message Lamp Test Enable DISABLED Single Paging Amplifier DISABLED Message Waiting & Message Register Clear Print DISABLED Verified Account Codes DISABLED Analogue Networking SMDR DISABLED...
  • Page 286 SX-200 ICP CX/CXi Technician’s Handbook OPTION SYSTEM OPTIONS STATUS NUMBER ACD Reports DISABLED Disable PMS Logs ENABLED Rotary Digit Translation Plan ARS Unknown Digit Length Time-out 2-60 seconds Limited Wait For Dial Tone 1-15 seconds Pseudo Answer Supervision Timer 10-60 seconds...
  • Page 287 Number of Links (0-8) Support Softkey Access to Voicemail DISABLED Support 3DN, 4DN and 400 series Set Types DISABLED Fax Tone Detection DISABLED Mitel Options Password 18642413 System Identity Code 17591 Feature Level (0..99) Maximum Devices Maximum ACD Agents Mitel Application Interface...
  • Page 288 SX-200 ICP CX/CXi Technician’s Handbook Form 05 - Tenant Interconnection Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 01 O 02 *...
  • Page 289 Default Database Values Form 06 - Tenant Night Switching Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 01 O Form 07 - Console Assignments ****** CDE DATA PRINT OPTION 07 FORM IS EMPTY ****** Form 09 - Desktop Devices Definition COMMENTS...
  • Page 290 SX-200 ICP CX/CXi Technician’s Handbook COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/01/06 5220 1/01/07 5220 1/01/08 5220 1/01/09 5220 1/01/10 5220 1/01/11 5220 1/01/12 5220 1/01/13 5220 1/01/14 5220 1/01/15 5220 1/01/16 5220 1/01/17 5220...
  • Page 291 Default Database Values COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/02/19 5220 1/02/20 5220 1/02/21 5220 1/02/22 5220 1/02/23 5220 1/02/24 5220 1/03/01 5020 1/03/02 5020 1/03/03 5020 1/03/04 5020 1/03/05 5020 1/03/06 5020 1/03/07 5020 1/03/08 5020 1/03/09...
  • Page 292 SX-200 ICP CX/CXi Technician’s Handbook COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/04/08 5020 1/04/09 5020 1/04/10 5020 1/04/11 5020 1/04/12 5020 1/04/13 5020 1/04/14 5020 1/04/15 5020 1/04/16 5020 1/04/17 5020 1/04/18 5020 1/04/19 5020...
  • Page 293 Default Database Values COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/05/21 5020 1/05/22 5020 1/05/23 5020 1/05/24 5020 1/07/01 5020 1/07/02 5020 1/07/03 5020 1/07/04 5020 1/07/05 5020 1/07/06 5020 1/07/07 5020 1/07/08 5020 1/07/09 5020 1/07/10 5020 1/07/11...
  • Page 294 SX-200 ICP CX/CXi Technician’s Handbook COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/09/10 5020 1/09/11 5020 1/09/12 5020 1/09/13 5020 1/09/14 5020 1/09/15 5020 1/09/16 5020 1/09/17 5020 1/09/18 5020 1/09/19 5020 1/09/20 5020 1/09/21 5020...
  • Page 295 Default Database Values COMMENTS B/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC /CESID/MAC 1/10/23 5020 1/10/24 5020 1/11/01 VMAIL VMAIL 1 1/11/02 VMAIL VMAIL 2 1/11/03 VMAIL VMAIL 3 1/11/04 VMAIL VMAIL 4 1/11/05 VMAIL VMAIL 5 1/11/06 VMAIL VMAIL 6 1/11/07 VMAIL...
  • Page 296 SX-200 ICP CX/CXi Technician’s Handbook Form 09 - Desktop Line Appearance Definition TYPE RING LABEL Prime In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line...
  • Page 297 Default Database Values TYPE RING LABEL CO Line In/Out Immed CO Line In/Out Immed Prime In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed Prime In/Out...
  • Page 298 SX-200 ICP CX/CXi Technician’s Handbook TYPE RING LABEL CO Line In/Out Immed CO Line In/Out Immed Prime In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line...
  • Page 299 Default Database Values TYPE RING LABEL CO Line In/Out Immed CO Line In/Out Immed Prime In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed CO Line In/Out Immed Prime In/Out...
  • Page 300 SX-200 ICP CX/CXi Technician’s Handbook Form 09 - Paging Groups [PAGING GROUP: 01] [ EXTN COMMENTS Form 10 - Pickup Groups ****** CDE DATA PRINT OPTION 10 FORM IS EMPTY ****** Form 11 - Data Circuit Descriptor [DESCRIPTOR NUMBER : 1] PARAMETER...
  • Page 301 Default Database Values [DESCRIPTOR NUMBER : 1] PARAMETER VALUE ASYNC: Flow Control XON/OFF ASYNC: XON Character ( 0 - 127, decimal value of ASCII code ) ASYNC: XOFF Character ( 0 - 127, decimal value of ASCII code ) ASYNC: Break Key Function SYSATT ASYNC: PBX Attention Character ( 0 - 127 ) ASYNC: Parity...
  • Page 302 SX-200 ICP CX/CXi Technician’s Handbook Form 13 - Trunk Circuit Descriptor [ AMB TRUNK: 1 ] OPTION NAME [SUPERVISION PARAMETER] STATUS Reverse to Idle Far-end gives answer supervision Inhibit automatic supervision No seize alarm No release alarm Line length LONG...
  • Page 303 Default Database Values [ T1 E&M TRUNK: 7 ] OPTION NAME STATUS Wink timer 150 - 300 ms ( 50 ms inc ) Outgoing start type WINK Digit outpulsing ratio 60/40 Outpulse delay timer 100 - 2000 ms ( 100 ms inc ) Flash timer 200 - 700 ms ( 100 ms inc ) Flash type...
  • Page 304 SX-200 ICP CX/CXi Technician’s Handbook Form 14 - Non Dial-In Trunks BAY SLT CCT COS TEN DAY N1 N2 CDN TK NUM TK NAME COMMENTS LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6...
  • Page 305 Default Database Values Form 15 - Dial-In Trunks BAY SLT CCT COS COR TEN COMMENTS NAME...
  • Page 306 SX-200 ICP CX/CXi Technician’s Handbook Form 16 - Trunk Groups [GRP:01-LOCAL ] [SMDR ][TERM] BAY SLT CCT COMMENTS Form 17 - Hunt Groups [GRP 01:300 ] [TERM ]STN/SET ] BAY SLT CCT COMMENTS Form 17 - Hunt Group Options [GRP 01:300 ] [TERM ] STN/SET ]...
  • Page 307 Default Database Values ENTRY DESCRIPTION PAGER EXT # Critical Alarm Night Bell 01 Night Bell 02 Night Bell 03 Night Bell 04 Night Bell 05 Night Bell 06 Night Bell 07 Night Bell 08 Night Bell 09 Night Bell 10 Night Bell 11 Night Bell 12 Night Bell 13...
  • Page 308 SX-200 ICP CX/CXi Technician’s Handbook Form 19 - Call Rerouting Table [TENANT : 01] TYPE OF CALL Station Dial 0 Routing Priority Dial 0 Routing DID Recall Points On Busy DID Recall Points On No Answer DID Routing For Calls Into This Tenant...
  • Page 309 Default Database Values Form 21 - ARS Day Zone Definition DAY ZONE SUN. MON. TUE. WED. THU. FRI. SAT. Form 27- ARS Maximum Number of Dialed Digits MAXIMUM NUMBER OF DIALED DIGITS Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited...
  • Page 310 SX-200 ICP CX/CXi Technician’s Handbook Form 28- Form Access Restriction FORM NAME INST MAINT1 MAINT2 SUPER 01 = SYSTEM CONFIGURATION none none none 02 = FEATURE ACCESS CODES none none none 03 = COS DEFINE none none none 04 = SYS OPTIONS/SYS TIMERS...
  • Page 311 Default Database Values FORM NAME INST MAINT1 MAINT2 SUPER 38 = ACD KEYS TEMPLATE none none none 39 = ACD AGENT GROUPS none none none 40 = ACD SUPERVISORS none none none 41 = ACD PATHS none none none 42 = T1 LINK DESCRIPTORS none none none...
  • Page 312 SX-200 ICP CX/CXi Technician’s Handbook Form 30 - Device Interconnection Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 01 * 02 *...
  • Page 313 Default Database Values Form 30 - Device Interconnection Translation Table ENTRY NUM DEVICE TYPE DESCRIPTION INTERCONNECT NUM Station/Set Console Loop Start Trunk Ground Start Trunk DID/Tie Trunk E&M Trunk ( 2-Wire or 4-Wire ) RESERVED RESERVED RESERVED RESERVED RESERVED RESERVED RESERVED RESERVED RESERVED...
  • Page 314 SX-200 ICP CX/CXi Technician’s Handbook Form 35 - Global Find Access Code Table ACCESS DEFINED MULTIPLE APP. CODE Feature Access Code SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET Station Station Station...
  • Page 315 Default Database Values ACCESS DEFINED MULTIPLE APP. CODE SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET Data Station Night Bell Data Station Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code Feature Access Code...
  • Page 316 SX-200 ICP CX/CXi Technician’s Handbook ACCESS DEFINED MULTIPLE APP. CODE Feature Access Code Feature Access Code Feature Access Code Feature Access Code ARS Leading Digit (Page 3 of 3) Form 36 - Modem Assignment Table BAY SLT CCT CDN BAY SLT CCT EXTN TEN DTE COS COR MODE DIAL COMMENTS...
  • Page 317 Default Database Values Form 44 - Network Synchronization DESCRIPTION SLOT COMMENTS First clock source Second clock source Third clock source Fourth clock source Fifth clock source Sixth clock source Seventh clock source Eighth clock source Form 46 - Key System Toll Control DIGITS TO BE QTY TO DESIGNA...
  • Page 318 SX-200 ICP CX/CXi Technician’s Handbook Form 47 Subform 02 - Expand DHCP Subnet NAME [BAY 1] IP RANGE [192_168_1_subnet] LEASE TIME 192_168_1_range 192.168.001.010 - 192.168.001.250 08 HOURS Form 47 Subform 02 - DHCP Options OPTIONS [COMMON] FORMAT VALUE [BAY 1]...
  • Page 319 Default Database Values DUPLEX FLOW POWER OVER PORT # STATUS SPEED MODE CONTROL ETHERNET Enabled AUTO AUTO AUTO Enabled Enabled AUTO AUTO AUTO Enabled Enabled AUTO AUTO AUTO Enabled Enabled AUTO AUTO AUTO Enabled Enabled AUTO AUTO AUTO Enabled Enabled AUTO AUTO AUTO...
  • Page 320 SX-200 ICP CX/CXi Technician’s Handbook Form 47 Subform 07 - PPTP Remote Access PPTP REMOTE ACCESS VALUE Dial in Username Dial in Password PPTP LAN Client IP Address PPTP State Disabled Form 49 - Voice Mail Options VOICEMAIL OPTION VALUE...
  • Page 321 Default Database Values Form 50 - Mailboxes MBOX# TYPE EXTENSION OPERATOR LANG ENV MAX DEL NEW OLD EXTEN SYST EXTEN SYST EXTEN SYST EXTEN SYST EXTEN SYST EXTEN SYST EXTEN SYST EXTEN SYST EXTEN SYST EXTEN SYST EXTEN SYST EXTEN SYST EXTEN SYST...
  • Page 322 SX-200 ICP CX/CXi Technician’s Handbook NOTIFICATION NOTIF MBOX# N SCHED U ACC RESERVED NUMBER EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION EXTENSION (Page 2 of 2) Form 50 Subform - EMAIL MBOX# EMAIL ADDRESS FOR SMTP FORWARD OF VOICEMAIL...
  • Page 323 Default Database Values Form 52 - EMAIL OWNER EMAIL ADDRESS [SMTP SERVER: 000.000.000.000] E911 E911 E911 Alarms Alarms Alarms Logs Form 53 - Bay Location Assignment IP BAY CIM 1 CIM 2 MMC 1 (xxx) MMC 2 (xxx) PHANTOM Form 54 Calling Party Number EXT NUMBER DEFINED CALLING PARTY NUMBER...
  • Page 324 SX-200 ICP CX/CXi Technician’s Handbook EXT NUMBER DEFINED CALLING PARTY NUMBER SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET Station Station Station Station SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET...
  • Page 325 Default Database Values Form 55 Incoming Digits INCOMING DIGITS TENANT PREFIX...
  • Page 326 SX-200 ICP CX/CXi Technician’s Handbook...

  • Page 327: Appendix B Part Numbers

    Appendix B Part Numbers...
  • Page 328 SX-200 ICP CX/CXi Technician’s Handbook...
  • Page 329 Part Numbers Table 50: Hardware (Options, Spares and FRUs) Description Part Number Notes SX-200 ICP CX Controller 50005382 With internal 512 MB Flash SX-200 ICP CXi Controller 50005381 With internal 512 MB Flash SX-200 ASU II 50005105 Analog Service Unit...
  • Page 330 SX-200 ICP CX/CXi Technician’s Handbook Table 50: Hardware (Options, Spares and FRUs) Description Part Number Notes APC Solution (Hard Drive + MAS CD) 50005413 Includes MAS software CD Dual DSP MMC 50003728 Quad CIM MMC 50004451 24VAC Power Adapter for 5215 IP and 5220...
  • Page 331 Part Numbers Table 51: Software Description Part Number Notes Rel. 4.0 CD-ROM 50005463 Table 52: Software Options Description Part Number Notes ACD Agents (11-15) 9109-531-015-NA ACD Agents (1-5) 9109-531-005-NA ACD Agents (16-25) 9109-531-025-NA ACD Agents (6-10) 9109-531-010-NA ACD Real Time Events 9109-532-013-NA Auto-Attendant 9109-532-001-NA...
  • Page 332 Your Assistant Upgrade Kit 54002200 Single user Your Assistant Lite 54002202 Single user Your Assistant Softphone 54002201 Single user (Page 2 of 2) Table 53: Documentation Description Part Number SX-200 ICP CX/CXi Technician's Handbook Rel. 4.0 51009228...
  • Page 333 50002823 PKM Kit (48 Key) Dark Gray (with SIM module) 5448 PKM 50002824 PKM FRU (48 Key) Dark Gray 5422 PKM Interface 50002825 Module Mitel 5303 Conference 50001900 Black Phone Mitel 5303 Conference 50001903 Silver Phone Mitel 5310/5310R 50001542 Wired remote control unit.
  • Page 334 SX-200 ICP CX/CXi Technician’s Handbook Table 54: Peripherals (continued) Description Part Number Notes Mitel 5310 IP 50004459 For use with: Conference Saucer 5310 IP Conference Side -Dark Grey Control (5220/5224) -requires separate Side (50004461) or Control (below) 5310 IP Conference Unit Module for 5330/5340 (50005321).
  • Page 335 Universal Amplifier. The amplifier plugs into the handset port on the underside of the phone. Plantronics models P51, P81, P101N and Supra NC headsets are the ONLY headsets approved by Mitel for use with the 5207 IP Phone through the Plantronics M12 Vista.
  • Page 336 SX-200 ICP CX/CXi Technician’s Handbook...

  • Page 337: Appendix C : System Cabling

    Appendix C System Cabling...
  • Page 338 SX-200 ICP CX/CXi Technician’s Handbook...
  • Page 339 System Cabling Table 55: ASU II Connector Pinout Color Code 16 Port ONS 4 + 12 Port Combo 26/1 W/BL, BL/W ONS Tip Ring 1 ONS Tip Ring 1 27/2 W/O, O/W ONS Tip Ring ONS Tip Ring 28/3 W/G, G/W ONS Tip Ring ONS Tip Ring 29/4...
  • Page 340 SX-200 ICP CX/CXi Technician’s Handbook Table 56: CIM Port Allocation Pin Number Signal Table 57: Analog Main Board Pinouts Port Bay/Slot/ Pins Signal Circuit Music on Hold 1/13/29/1 Common MOH IN 1 MOH IN 2 Pager Relay 1/13/30/2 Normally closed...
  • Page 341 System Cabling Table 57: Analog Main Board Pinouts (continued) Port Bay/Slot/ Pins Signal Circuit Relay 2 Normally open Relay 1 Normally closed ONS 1 1/13/3 Ring/Tip ONS 2 1/13/4 Ring/Tip ONS 3 1/13/5 Ring/Tip ONS 4 1/13/6 Ring/Tip LS 1 (See Note) 1/13/7 Ring/Tip LS 2 (See Note)
  • Page 342 SX-200 ICP CX/CXi Technician’s Handbook Table 58: Analog Option Board Pinouts (continued) Bay/Slot/ Port Pins Signal Circuit Generic Relay 3 1/13/31/3 Relay 4 Normally closed Generic Relay 4 1/13/31/4 Relay 4 Common Relay 3 Common Relay 3 Normally Open Relay 4 Normally Open...

  • Page 343: Appendix D : Folio Views (E-Docs) Tips

    Appendix D Folio Views (E-Docs) Tips...
  • Page 344 SX-200 ICP CX Technician’s Handbook...
  • Page 345 Folio Views (E-Docs) Tips About Folio Views The documentation CD-ROM contains all of the technical information in an electronic file called an “infobase”. Folio Views, the infobase viewer, has powerful search capabilities that let you find information quickly and easily. Once you've found the information that you need, you can read it online, print sections, or export segments to word processing files.
  • Page 346 SX-200 ICP CX Technician’s Handbook How do I export a section of the infobase to a word processing file? 1. In the Table of Contents, select the check box of the section that you want to export. 2. On the File menu, click Export.
  • Page 347 Folio Views (E-Docs) Tips How do I search a section of the infobase? 1. In the Table of Contents, select the check box of the section that you want to search. 2. Click Advanced Query 3. In the Query For box, type your search criteria. 4.
  • Page 348 SX-200 ICP CX Technician’s Handbook...
  • Page 349 Basic troubleshooting 213 Blank database 187 Browser requirements 25 About advanced Business Package 8 troubleshooting 239 About the SX-200 ICP 8 ACD, programming datasets 115 Cables, required 25 Administrator passcode 88 Call Forward, programming Administrator’s mailbox See System External 128 Administrator’s mailbox...
  • Page 350 SX-200 ICP CX/CXi Technician’s Handbook loading software on 48 Stratum 3 Clock 23, 47, 184 Computer Stratum 4 Clock 23, 36 basic networking 137, 152 system hard drive 39 configuring for connection 57 system identity 199 configuring Windows 2000 DHCP...
  • Page 351 Index DHCP Server, programming internal Features server 161 Phonebook 93 Diagnostic Function programming phone features 76 Commands 207 Record a Call 87 Dial-in trunks, programming 107 Firewall Directories, for backups 185 programming 168 Directory voice prompt 93 Folio Views DISA trunks, programming 108 about 338 Distortion, measuring on LS exporting sections 338...
  • Page 352 SX-200 ICP CX/CXi Technician’s Handbook ASU II 53 DSP Module 35 computer 25 FTP server 65 computer requirements 70 handling PCB cards 29, 179 controller 21 IP Phones 57 DSP Module 35 Music on Hold 61 Music on Hold 61...
  • Page 353 Index IP-PBX networking 171 Logging out 199 Logs 209 commands 200 emailing 209 Kermit maintenance logs 206 using for backups 185 Loop start line/trunk, using to back up log and trap troubleshooting 224 files 208, 210 Loss levels, measuring on LS Knowledge Base 5 lines 194 LS Measurement Tool 194...
  • Page 354 SX-200 ICP CX/CXi Technician’s Handbook measuring loop start 114, 194 helpful websites 6 measuring LS 114, 194 IP-PBXs 171 Message length timer 86 line requirements 25 Mitel one DHCP server for multiple contacting 6 VLANS 146 Mitel Knowledge Base 5...
  • Page 355 Index PCB cards, handling 29, 179 PoE See Power over Ethernet PDF documents, downloading 5 Port expansion 55 Peripherals, troubleshooting 220 Ports Phonebook connecting computer to directory voice prompt 93 controller 70 Feature Access Code 93 controller 21 naming mailboxes 93 LS/CLASS 59 programming 93 maintenance port 197...
  • Page 356 SX-200 ICP CX/CXi Technician’s Handbook FTP server 65 programming 85 Hotel/Motel circuit descriptor 115 record greetings 85 multi-line set 99 Radio See Music on Hold Music on Hold 61 Range programming non dial-in trunks 106 deleting 97 paging/door phone/door dial-in trunks 108...
  • Page 357 Index one DHCP server for two Subscription service 191 VLANs 144 SX-200 ICP See System one DHCP server per VLAN 141 Symbols, meaning of 7 router on a stick 146 System setting up FTP server 65 about the system 8...
  • Page 358 SX-200 ICP CX/CXi Technician’s Handbook System health checklist 177 backing up using Kermit 208 Troubleshooting about advanced troubleshooting 239 T1 trunk about basic troubleshooting 213 A&B bits 228 analog trunks 222 A-B signaling states 228 checking LEDs 217 loopback 227...
  • Page 359 Index system hard drive 39 Phonebook hunt group 93 User Guides, creating using Manual programming 82 Maker 6 System Administrator’s mailbox menu 90 testing operation 92 troubleshooting 230 Verifying system installation 66 Voice station, programming 98 Viewing or downloading a Voice-only network, document 5 implementing 156...
  • Page 360 ®,™ Trademark of Mitel Networks Corporation © Copyright 2006, Mitel Networks Corporation All rights reserved...

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