Avaya S8700 Maintenance Manual page 473

monitor bcms
Output for monitor bcms split
The following display shows a typical result when mon bcms spl 1 is entered.
monitor bcms split 1
Split Name:
Calls Waiting:
Oldest Call:
0=Staffed
AGENT
Field Descriptions
Split:
Split Name:
Date:
Calls Waiting:
Oldest Call:
Staffed:
Avail
ACD
555-233-143
BCMS SPLIT (AGENT) STATUS
Split: 1
hunt group 1
0
0:00
0=Avail 0=ACD 0=ACW
EXT STATE
The number of the split requested. This field is translation data.
The name of the split requested. If no name exists the split extension is
displayed in the form "EXT xxxxx". This field is translation data.
The current date and time which is updated every 30 seconds or when the
UPDATE key is pressed.
The number of calls currently waiting in this split's queue. If any of these
calls are Direct Agent Calls, the field will be preceded by an asterisk. This
field is real-time status data.
The time in minutes:seconds that the current oldest call has waited in this
split's queue. This field is real-time status data.
The number of agents currently logged into this split. This field is real-time
status data.
The number of agents currently available to receive an Automatic Call
Distribution (ACD) call in this split. Agents are in either the Auto-in or
Manual-in work modes and are not currently on a call. If the agent is on
another split's call or in After Call Work (ACW) for another split, this agent
is not considered available and will not be recorded here. This field is
real-time status data.
The number of agents in this split currently on an Automatic Call
Distribution (ACD) call for this split. This includes ACD calls that are being
handled by this split that arrive as coverage from another split. This field
also includes outbound calls (Outgoing Call Manager) that are distributed
through the ACD. Note that if an agent puts an ACD call on hold, but does
not enter another state (for example, the agent does not enter the AVAIL
state), the agent will still be seen as in the ACD state. This field is real-time
status data.
Page
Date: 9:02 TUE OCT 22 1991
0=AUX 0=Extn
TIME ACD EXTN IN
CALLS CALLS
Issue 1 May 2002
1 of 1
0=OtherSplit
EXTN OUT
CALLS
7-217