Avaya S8700 Maintenance Manual page 29

Alarm and Error Reporting
Table 1-1. Multiple Alarms Against an MO
If...
An active error causes
a minor alarm
The minor alarm is
resolved first
The major alarm is
resolved first
Similarly, the presence of an ON-BOARD alarm will cause every alarm against
that MO to report as ON-BOARD.
NOTE:
To determine the actual level and origin of each alarm when there are more
than one against the same MO, you must consult the Hardware Error Log
Entries table for that MO.
The alarm log is restricted in size. If the log is full, a new entry overwrites the
oldest resolved alarm. If there are no resolved alarms, the oldest error that is not
alarmed is overwritten. If the full log consists of only active alarms, the new alarm
is dropped and not recorded.
Alarm Reporting
Every major or minor alarm is reported to the Avaya alarm receiver system to
generate a trouble report in the Avaya Services Ticketing System. Some warning
alarms can be upgraded in conjunction with the Enhanced Remote Support (ERS)
offer. These alarms are external to the product and the customer can choose
these options for an additional charge. See the following flowchart.
555-233-143
And... Then...
An active error causes The alarm log shows two major alarms.
a major alarm
The error is marked as alarmed until the
major alarm is resolved, and
the alarm log shows two major alarms.
The error is marked as alarmed until the
minor alarm is resolved, and
the alarm log shows two minor alarms.
Continued on next page
Issue 1 May 2002 1-5