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Avaya S8700 Replacing Manual
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Avaya S8700 Replacing Manual

Avaya S8700 Replacing Manual

Job aid replacing the media server - release 2.0 and later
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Job Aid
Replacing the Avaya S8700
Media Server—Release 2.0 and
Later
This job aid describes the steps required to replace an Avaya S8700 Media Server running Release 2.0
and later of Communication Manager. You should replace the media server only to correct a problem,
such as a functional failure of the motherboard, the hard drive, or other components.
The hard drive in the replacement media server comes blank. If you are using this blank hard drive, you
must install the software from the CD-ROM that the customer received from an earlier installation of
Release 2.0 software. The software CD-ROM contains the Linux operating system and the appropriate
release of Avaya Communication Manager.
If the hard drive in the failed media server is good, you can replace the blank hard drive in the
replacement media server with the old hard drive.
Required Equipment
Verify that you have the following equipment and tools on site:
•
Replacement S8700 Media Server
•
CD-ROM with the software load (from the customer)
•
Ethernet crossover cable for direct connection of your laptop to the media servers
•
Cross-point (Phillips) screwdrivers (#1 and #2)
•
Hex-head (Allen) wrench (1/8 in. [3 mm])
•
Electrostatic wrist ground strap and mat.
•
Paper clip
Pre-Site Tasks
Before you go on site, verify that the following tasks have been done.
•
Ask the customer for the Product ID for the media server being replaced. If the customer does not
have it, run the Automatic Registration Tool (ART) to obtain the Product ID number and port
number (customer dial-up) for the replacement media server.
Replacing the Media Server with Release 2.0—S8700
December 2003
Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later
Required Equipment
1
555-245-767, Issue 1.1

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Summary of Contents for Avaya S8700

  • Page 1 Media Server—Release 2.0 and Later This job aid describes the steps required to replace an Avaya S8700 Media Server running Release 2.0 and later of Communication Manager. You should replace the media server only to correct a problem, such as a functional failure of the motherboard, the hard drive, or other components.
  • Page 2 If not, the media server needs to be reconfigured or the settings copied from the other media server. See Installing the Avaya S8700 Media Server with the Avaya G650 Media Gateway (555-245-109) for Replacing the Media Server with Release 2.0—S8700 555-245-767, Issue 1.1...
  • Page 3 Initial onsite tasks detailed procedures. Additionally, some illustrations of software installation and configuration information appears later in this document. Checklist 2. Initial tasks for replacing an S8700 Media Server with the failed hard drive Task Description Verify that the good media server Check the Active/Standby LED on the good media server and is the active media server.
  • Page 4 Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Initial onsite tasks Checklist 3. Initial tasks for replacing an S8700 Media Server reusing original hard drive Task Description Verify that the good media server Check the Active/Standby LED on the good media server and is the active media server.
  • Page 5 Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Tasks to replace an S8700 Media Server Tasks to replace an S8700 Media Server Checklist 4. Tasks for replacing an S8700 Media Server Task Description Unplug the failed media server If the hard drive is functional, under Server, click Shutdown Server then unclick Restart Server after Shutdown.

  • Page 6: Final Tasks

    Server reusing the original hard drive on page 9 If not reusing the old hard drive, you must install the Linux operating system and Avaya Communication Manager on the blank hard drive, then restore the backed up system files to the media server. Follow the...
  • Page 7 Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Final tasks Checklist 5. Final tasks for replacing an S8700 Media Server using the blank hard drive Task Description Configure the network If the system files were backed up to a server on the customer’s...
  • Page 8 Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Final tasks Checklist 5. Final tasks for replacing an S8700 Media Server using the blank hard drive Task Description Restart Communication Manager Using Telnet and Linux, type start -ac to bring the media server Log onto the Maintenance Web Reopen a browser on your laptop, and using 192.11.13.6, log onto...
  • Page 9 Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Final tasks Checklist 5. Final tasks for replacing an S8700 Media Server using the blank hard drive Task Description , where Set the Product ID on the Type productid -p product_id...
  • Page 10 Replacing the S8700 Media Server When replacing a failed S8700 Media Server, you may be able to reuse the hard drive from the failed media server. For specific information on removing and replacing, see Reusing the hard drive on page 11.
  • Page 11 Reusing the hard drive page 11 before installing the replacement media server in the rack. See Getting Started with the Avaya S8700 Media Server for information on installing the S8700 Media Server in the rack and reconnecting all the cables.
  • Page 12 NOTE: The hard drive bracket is on the front right-hand side of the S8700 Media Server. Partially pull out the hard drive bracket so that you can disconnect the cables. Note the position of the ribbon cable within the chassis so you can return it to exactly the same position later.
  • Page 13 Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Replacing the S8700 Media Server NOTE: There is no need to remove the hard drive from the bracket. Figure 2: Hard drive bracket and hard drive drdsdrtp LAO041503 Faceplate Screw...
  • Page 14 Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Replacing the S8700 Media Server Removing the cover of the replacement S8700 Media Server Follow the steps in Removing the cover of the failed media server on page 11.

  • Page 15: Installing The Software

    If you cannot access the Maintenance Web Interface, you may shut down the standby media server by following manual steps with the shutdown button: Open the door on the front of the standby S8700 Media Server. Press the media server shutdown button and release it quickly.
  • Page 16 Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Expanded Procedures NOTE: To navigate on these screens, use the arrow keys to move to an option, then press the space bar to select the option. Press Enter to submit the screen.
  • Page 17 Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Expanded Procedures Select <OK> and press Enter to partition the hard drive and reformat the partitions Once the drive is properly configured, the program begins the installation process and reports the progress.
  • Page 18 Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Expanded Procedures Use a telnet session to install the software update (patch). Click Start > Run to open the Run dialog box. Type telnet 192.11.13.6 and press Enter. Log in as craft.
  • Page 19 Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Expanded Procedures Under Data Backup/Restore, click View/Restore Data. If the files were backed up to a PCMCIA flashcard, select Local PC Card. If the files were backed up to a server, select FTP and fill in the User Name, Password, Host Name (must use the host IP address), and Directory fields for where the files were backed up.

  • Page 20: Verifying Media Server Configuration

    Job Aid Replacing the Avaya S8700 Media Server—Release 2.0 and Later Expanded Procedures Select the correct security (security_) file (the most recent one is at the top) and click Restore. CAUTION: Do not restore the translation file as the one on the good media server has the most current translations.