Canon imageRUNNER ADVANCE C3500 III Series Service Manual page 494

04-0007
A. Operation / B. Cause /
C. Remedy
04-0010
A. Operation / B. Cause /
C. Remedy
04-0011
A. Operation / B. Cause /
C. Remedy
04-0012
A. Operation / B. Cause /
C. Remedy
04-0013
A. Operation / B. Cause /
C. Remedy
04-0014
A. Operation / B. Cause /
C. Remedy
04-0017
A. Operation / B. Cause /
C. Remedy
MP Tray Lifter error
Cause:
Error in the Pullout Motor or the HP Sensor.
Message displayed on the Control Panel:
Paper source needs to be checked. (Call service rep.)
Measures:
Operate the Pullout Motor in the direction of the Multi-purpose Tray feed direction, and check the
operation sound of the motor.
When there is operation sound of the motor, check if the Pickup Roller moves up and down.
1. When the Pickup Roller moves up and down:
1-1. Check that the HP Sensor has been properly installed.
1-2. Check the sensor shield plate.
1-3. Check the harness/connector between the DC Controller and the HP Sensor.
1-4. Check the Multi-purpose Tray HP Sensor (PS32).
1-5. Replace the DC Controller PCB.
2. When the Pickup Roller does not move up and down:
2-1. Check the gear on the host machine side and the gear on the Right Door side (missing,
rotation, swing, etc.)
2-2. Check the Cassette 1,2 Feed / Multi-purpose Pickup Motor (M13).
2-3. Check the DC Controller PCB.
When there is no operation sound:
1. Check the harness/connector between the DC Controller and the Cassette 1,2 Feed / Multi-
purpose Pickup Motor (M13).
2. Check conduction of the fuse in the DC Controller PCB.
3. Check the condition of the gear at the host machine side (to see if there is missing or swing with
the gear).
4. Check the Cassette 1,2 Feed / Multi-purpose Pickup Motor (M13).
5. Replace the DC Controller PCB.
Notification of jam left untouched
Jam is left untouched
* Not displayed on service mode history due to the alarm being generated by UGW
Cassette 1 paper feed retry error
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 1 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
Cassette 2 paper feed retry error
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 2 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
Cassette 3 paper feed retry error
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 3 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
Cassette 4 paper feed retry error
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Cassette 4 Pickup and Feed and Separation Rollers. -> Check whether a
scrap of paper remains around the paper feed area or not.
Multi-purpose tray paper feed retry error
Movement: Nothing in particular.
Cause: The paper does not picked up even if the paper feed retry operation is carried out 4 times.
Measures: Check the Multi-purpose Tray Pickup and Pullout Rollers. -> Check whether a scrap of
paper remains around the paper feed area or not.
472
7. Error/Jam/Alarm