Canon imageRUNNER ADVANCE C3500 III Series Service Manual page 336

2. Check that "Storing System Information..." is displayed on the Control Panel.
• For platform version 3.7 or later, following screen is displayed.
• For the platform version 3.6 or earlier, following message is displayed.
CAUTION:
• While logs are being saved, other operations cannot be performed.
• If above screen or message does not appear, press the Reset button and then try again.
NOTE:
When network packet logs have been collected and necessary network packets have been captured, stop the capture from the
following menu.
[Settings/Registration] > [Preferences] > [Network] > [Store Network Packet Log]
When this setting is disabled, all the service mode settings configured in step 3 are initialized.
After completion of analysis of the network trouble, be sure to disable the network capture function. It is therefore necessary to
disable and then transfer the license, but it is not necessary to transfer the LMS license after that.
■ Saving and Collecting Reports
Follow the procedure shown below to save reports to the HDD in the host machine and collect them using a USB device.
Save screen for platform version 3.7 or later
Massage during saving logs for platform version 3.6 or earlier
314
6. Troubleshooting