E602-1301-00: Hdd Error; E602-1311-00: Hdd Error; E602-1371-00: System Verification Error - Canon imageRUNNER ADVANCE C3500 III Series Service Manual

E602-1301-00
Detection Description
Remedy
E602-1311-00
Detection Description
Remedy
E602-1371-00
Detection Description
Remedy
HDD error
An error was detected in the system area. (Initialization failed at startup or I/O error at startup)
When this error occurs, the system has not been started normally. Therefore, it may not be
recorded in the error log.
[Related parts]
- Harness between the Main Controller PCB (UN05) and the HDD
- HDD
- Main Controller PCB (UN05)
[Remedy] Perform the following in the order while checking whether the error is cleared. Although
the error is cleared by "HD-CHECK", it may occur again. Thus, perform Remedies 1 to 5.
1. Check the related harness/cable and connector.
2. Turn OFF and then ON the main power, and check whether the error is cleared.
3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "13", and execute "HD-CHECK". Then,
turn OFF and then ON the main power.
4. Obtain the necessary backup data by referring to the backup data list.
[Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and
"Appendix> Backup Data List" in the Service Manual.
5. Enter safe mode using (2+8) startup. Then format the HDD and reinstall the system software
using SST or a USB flash drive.
6. Check/replace the related parts.
[Reference] Before replacing the Main Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES
HDD error
An error was detected in the system area. (File could not be written in the HDD after startup or
I/O error after startup)
[Related parts]
- Harness between the Main Controller PCB (UN05) and the HDD
- HDD
- Main Controller PCB (UN05)
[Remedy] Perform the following in the order while checking whether the error is cleared. Although
the error is cleared by "HD-CHECK", it may occur again. Thus, perform Remedies 1 to 5.
1. Check the related harness/cable and connector.
2. Turn OFF and then ON the main power, and check whether the error is cleared.
3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "13", and execute "HD-CHECK". Then,
turn OFF and then ON the main power.
4. Obtain the necessary backup data by referring to the backup data list.
[Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and
"Appendix> Backup Data List" in the Service Manual.
5. Enter safe mode using (2+8) startup. Then format the HDD and reinstall the system software
using SST or a USB flash drive.
6. Check/replace the related parts.
[Reference] Before replacing the Main Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES
System verification error
At startup, a verification error occurred due to invalid data of a MEAP login application.
[Remedy]
1. Set the following service mode setting value to 1:
COPIIER > OPTION > USER > MEAPSAFE
2. Turn OFF and then ON the main power.
3. Reinstall the corresponding MEAP application from RUI.
[Caution]
After performing the remedy work, return the MEAPSAFE value to 0 and turn OFF and then ON
the main power.
427
7. Error/Jam/Alarm