Canon imageRUNNER ADVANCE C3500 III Series Service Manual page 329

■ Flow of Determining the Procedure for Collecting Logs
Check the following flow to determine the procedure for collecting logs according to the type of problem.
Service call for trouble
cause the Control Panel
cause the Control Panel
Is the problem related
to the sleep mode?
occurring or just finished
See Case D of the "Procedure
for Obtaining Logs"
When the user's operation such as wrong fax transmission may be the cause of the problem, enable [Store Key Operation Log].
Does the problem
repeat restart?
Does the problem
to be locked?
Does the problem
repeat restart?
Does the problem
to be locked?
Is the problem still
occurring?
Key operation logs need to be collected
Network packet logs need to be collected
<DEBUG SRAM PCB ASSY Board: Required>
See Case A of the "Procedure for Obtaining Logs"
See Case B of the "Procedure for Obtaining Logs"
See Case C of the "Procedure for Obtaining Logs"
<DEBUG SRAM PCB ASSY Board: Not required>
See Case D of the "Procedure for Obtaining Logs"
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6. Troubleshooting