Canon imageRUNNER ADVANCE C3500 III Series Service Manual page 341

● Checking the Saved Files
NOTE:
If log files are stored in the USB flash drive, the path to the storage destination is different by the platform version.
Platform version prior to 3.7
They are stored in the root directory of USB flash drive.
Platform version 3.7 or later
Folders of "iA_sublog" and "model name + serial number + date (year, month, day + hour, minute, second)" are automatically
created in the root directory of USB flash drive and files are stored in the latter folder.
Sublog files
Check the saved log files whether the necessary log has been collected.
• Whether it is a log file of the target model (It contains the serial number of the target machine.)
• Whether the time and date the symptom occurred is included in the logged period. (Date and time in the log file name
represent those of when the log collection is started. There are files with dates before the symptom occurs.)
Storage locations of log files
Storage locations of log files are shown below.
When using USB device: Root folder of the USB device
When using SST: PC's C:\ServData\<model name>\serial number folder
How to check the continuous log files
The continuous log files are stored in the log file storage location.
Check the names (date and time) of the files that end with "clog.bin" to see whether the date and time the symptom was
reproduced is included.
In the case of the following figure, the oldest continuous log is 08:03:33 on March 22, 2017 and the latest file is 08:43:44 on
April 14, 2017. The date and time the symptom was reproduced should be included within the period.
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6. Troubleshooting